Best AI tools for< Reduce Support Volume >

LiveChatAI is an AI chatbot application that works with your data to provide interactive and personalized customer support solutions. It blends AI and human support to deliver dynamic and accurate responses, improving customer satisfaction and reducing support volume. With features like AI Actions, custom question & answers, and content import, LiveChatAI offers a seamless integration for businesses across various platforms and languages. The application is designed to be user-friendly, requiring no AI expertise, and offers instant localization in 95 languages.

Kustomer is an AI-powered customer service CRM platform that offers a smart and simple solution for businesses to interact with their customers. By leveraging data and AI technology, Kustomer aims to transform how customers and agents interact, providing proactive support and increasing efficiency. The platform includes features such as AI Agent Copilot, AI Chatbots, Self-Service options, and App Marketplace integrations. Kustomer is trusted by innovative brands worldwide to deliver hyper-personalized service and drive business efficiency.

Intercom is a customer engagement platform that helps businesses build better relationships with their customers through personalized messaging, automated support, and self-service help. Intercom's knowledge base software is a powerful tool that allows businesses to create and manage a comprehensive knowledge base that can help customers find answers to their questions quickly and easily. With Intercom's knowledge base software, businesses can reduce support volume, increase efficiency, and deliver personalized support at scale.

ChatDaddy is a WhatsApp automation tool that uses AI to help businesses automate conversations, reduce support volumes, and increase customer satisfaction. It offers a range of features including AI-powered chatbots, workflows, AI-powered inbox, reply suggestions, and AI-tone changes. ChatDaddy is trusted by over 2,000 businesses and has been shown to successfully resolve 42% of conversations within six days.

CyanArrow is an AI-first help desk application designed for solopreneurs to supercharge their customer service with AI chatbots and ticketing system. The application aims to address the challenges faced by solopreneurs in providing 24/7 customer support, leading to service gaps and unhappy customers. CyanArrow offers features such as 24/7 quality support, instant FAQ responses, time and resource savings, efficiency boost, and ticket volume reduction. The application helps businesses enhance customer support, save time, and ultimately boost profits by leveraging AI technology.

Directly is an AI-powered platform that offers on-demand and automated customer support solutions. The platform connects organizations with highly qualified experts who can handle customer inquiries efficiently. By leveraging AI and machine learning, Directly automates repetitive questions, improving business continuity and digital transformation. The platform follows a pay-for-performance compensation model and provides global support in multiple languages. Directly aims to enhance customer satisfaction, reduce contact center volume, and save costs for businesses.

interface.ai is an AI platform that offers generative AI solutions and intelligent virtual assistant services tailored for banks and credit unions. The platform aims to optimize call center operations, automate processes, enhance customer and employee experience, and increase revenue for financial institutions. With a focus on conversational AI, voice-based biometrics, and caller-id authentication, interface.ai provides advanced solutions to improve operational efficiency and deliver personalized recommendations to prospects and customers. The platform is designed to handle call volumes, reduce wait times, and provide 24/7 member support, ultimately transforming call centers into revenue centers.

AI Answering Service is an AI application that provides 24/7 AI receptionists for small businesses. It helps businesses handle calls, capture leads, and provide instant responses to common inquiries. The service is designed to scale with business needs, offering personalized service for small businesses while also capable of handling high call volumes. AI Answering Service aims to improve customer service, boost customer satisfaction, and reduce stress by automating incoming calls during peak hours.

AnsweriQ is an AI-powered platform that revolutionizes customer service and support by offering self-service AI and agent AI solutions. It automates customer queries, reduces handle times, and improves customer satisfaction through intelligent automation and assistance. AnsweriQ helps businesses decrease case volume, lower costs, scale customer service, and boost agent productivity. By harnessing the power of AI and RPA, AnsweriQ transforms traditional customer service processes, making them more efficient and effective.

Nametag is an identity verification solution designed specifically for IT helpdesks. It helps businesses prevent social engineering attacks, account takeovers, and data breaches by verifying the identity of users at critical moments, such as password resets, MFA resets, and high-risk transactions. Nametag's unique approach to identity verification combines mobile cryptography, device telemetry, and proprietary AI models to provide unmatched security and better user experiences.

HelperHat is a 24/7 AI live chat support tool for websites that helps businesses automate customer support using advanced AI models like GPT, Claude & Gemini. It offers instant, accurate responses, cost savings, easy setup, AI analytics, privacy & security, granular analytics, quick & easy setup, human-AI collaboration, unlimited team access, unlimited conversations, unlimited device access, customer topics & tracking, customer satisfaction analysis, spam filtering, and more.

Kapa.ai is an AI-powered answer engine that transforms your knowledge base into a reliable and production-ready AI assistant. It provides instant and accurate answers to technical product questions, helping to improve documentation and enhance user experience. With over 40 technical source connectors, Kapa.ai optimizes knowledge sources, acknowledges limitations, and synthesizes information from multiple sources to provide comprehensive answers. It is trusted by hundreds of enterprises and startups to power production-ready AI assistants, reducing support hours and improving user experience.

Risotto is an AI help desk application designed to streamline IT support processes. It offers features such as automatic ticket creation, routing, workflows, and escalations, as well as integrations with popular knowledge stores. Risotto aims to enhance security, improve employee experience, and save time and money by automating access requests and providing 24/7 support. The application leverages AI to provide fast responses, reduce support overhead, and handle access requests through natural language, ultimately making IT teams more efficient and effective.

Guidejar is an AI-powered tool that allows users to create interactive product demos and step-by-step guides effortlessly. It simplifies complex processes by providing easy-to-follow guides with AI superpowers. Trusted by teams worldwide, Guidejar helps transform any process into an interactive demo or guide. Users can customize their guides, share them easily, and enhance them with AI magic, voiceovers, and translations. With features like browser extension, branding, step management, guide views, and call-to-action, Guidejar boosts user activation and conversion rates. It offers different pricing plans to cater to various user needs, from free basic features to premium plans with extensive customization and analytics.

Help.center is a customer support knowledge base powered by AI that empowers businesses to reduce support tickets significantly and help more customers faster. It offers AI chatbot and knowledge base features to enable self-service for customers, manage customer conversations efficiently, and improve customer satisfaction rates. The application is designed to provide 24x7 support, multilingual assistance, and automatic learning capabilities. Help.center is trusted by over 500 companies and offers a user-friendly interface for easy integration into product ecosystems.

GaliChat is an AI-powered chatbot that provides 24/7 customer support for businesses. It is designed to handle lead generation, answer customer questions, and reduce support costs. GaliChat is easy to set up and can be customized to match your website's branding. It is also trained on your own data to ensure accurate and personalized responses.

Zipchat is the #1 AI chat application designed for E-commerce businesses to boost sales and reduce support efforts. It proactively engages visitors, provides instant replies, and offers deep answers, all while being 100% controlled by the user. Zipchat is trained on the website's content, speaks the target market's language, and continuously learns from conversations to improve sales conversion rates. The application is integrated with various E-commerce platforms and offers a 7-day free trial for users to experience its benefits.

The website offers a no-code AI-powered user assistance tool that helps turn knowledge bases into proactive in-app support. It features Explain This for in-app contextual mastery, Chatbot for real-time intelligent responses, Tooltips for effortless interaction, Widget for a centralized help hub, Knowledge Base for context-based empowerment, and Ticket Form for hassle-free issue reporting. The tool supports seven languages and aims to boost product adoption while reducing support tickets.

The website is a universal search tool built for SaaS applications. It offers a HelpBar that connects to help centers, providing search, navigation, and AI-answers. Users can easily set up self-serve support, customize brand styles, create trigger widgets, and access pinned items for quick access. The tool aims to speed up time to value, create power users, reduce support costs, and keep users engaged within the app by surfacing relevant content. It is designed to enhance user experience and streamline support processes for SaaS companies.

Ordemio is a custom ChatGPT AI chatbot application designed to enhance website solutions by boosting sales, improving lead generation, and automating customer support. It allows users to embed the chatbot on their website, WhatsApp, or Instagram to provide accurate human-like responses 24/7. Ordemio empowers users to instantly answer customer queries, reduce support queries, increase leads and appointments, and enhance agent productivity. The application supports 95+ languages, offers ready-to-use turnkey integrations, and provides detailed analytics reporting for user insights.

wdoc is a powerful Retrieval-Augmented Generation (RAG) system designed to summarize, search, and query documents across various file types. It aims to handle large volumes of diverse document types, making it ideal for researchers, students, and professionals dealing with extensive information sources. wdoc uses LangChain to process and analyze documents, supporting tens of thousands of documents simultaneously. The system includes features like high recall and specificity, support for various Language Model Models (LLMs), advanced RAG capabilities, advanced document summaries, and support for multiple tasks. It offers markdown-formatted answers and summaries, customizable embeddings, extensive documentation, scriptability, and runtime type checking. wdoc is suitable for power users seeking document querying capabilities and AI-powered document summaries.

This repository contains an implementation of Ring Attention, a technique for processing large sequences in transformers. Ring Attention splits the data across the sequence dimension and applies ring reduce to the processing of the tiles of the attention matrix, similar to flash attention. It also includes support for Striped Attention, a follow-up paper that permutes the sequence for better workload balancing for autoregressive transformers, and grouped query attention, which saves on communication costs during the ring reduce. The repository includes a CUDA version of the flash attention kernel, which is used for the forward and backward passes of the ring attention. It also includes logic for splitting the sequence evenly among ranks, either within the attention function or in the external ring transformer wrapper, and basic test cases with two processes to check for equivalent output and gradients.

The stable-diffusion.cpp repository provides an implementation for inferring stable diffusion in pure C/C++. It offers features such as support for different versions of stable diffusion, lightweight and dependency-free implementation, various quantization support, memory-efficient CPU inference, GPU acceleration, and more. Users can download the built executable program or build it manually. The repository also includes instructions for downloading weights, building from scratch, using different acceleration methods, running the tool, converting weights, and utilizing various features like Flash Attention, ESRGAN upscaling, PhotoMaker support, and more. Additionally, it mentions future TODOs and provides information on memory requirements, bindings, UIs, contributors, and references.

EvalAI is an open-source platform for evaluating and comparing machine learning (ML) and artificial intelligence (AI) algorithms at scale. It provides a central leaderboard and submission interface, making it easier for researchers to reproduce results mentioned in papers and perform reliable & accurate quantitative analysis. EvalAI also offers features such as custom evaluation protocols and phases, remote evaluation, evaluation inside environments, CLI support, portability, and faster evaluation.

Gateway is a tool that streamlines requests to 100+ open & closed source models with a unified API. It is production-ready with support for caching, fallbacks, retries, timeouts, load balancing, and can be edge-deployed for minimum latency. It is blazing fast with a tiny footprint, supports load balancing across multiple models, providers, and keys, ensures app resilience with fallbacks, offers automatic retries with exponential fallbacks, allows configurable request timeouts, supports multimodal routing, and can be extended with plug-in middleware. It is battle-tested over 300B tokens and enterprise-ready for enhanced security, scale, and custom deployments.

Weeablind is a program that uses modern AI speech synthesis, diarization, language identification, and voice cloning to dub multi-lingual media and anime. It aims to create a pleasant alternative for folks facing accessibility hurdles such as blindness, dyslexia, learning disabilities, or simply those that don't enjoy reading subtitles. The program relies on state-of-the-art technologies such as ffmpeg, pydub, Coqui TTS, speechbrain, and pyannote.audio to analyze and synthesize speech that stays in-line with the source video file. Users have the option of dubbing every subtitle in the video, setting the start and end times, dubbing only foreign-language content, or full-blown multi-speaker dubbing with speaking rate and volume matching.

LARS is an application that enables users to run Large Language Models (LLMs) locally on their devices, upload their own documents, and engage in conversations where the LLM grounds its responses with the uploaded content. The application focuses on Retrieval Augmented Generation (RAG) to increase accuracy and reduce AI-generated inaccuracies. LARS provides advanced citations, supports various file formats, allows follow-up questions, provides full chat history, and offers customization options for LLM settings. Users can force enable or disable RAG, change system prompts, and tweak advanced LLM settings. The application also supports GPU-accelerated inferencing, multiple embedding models, and text extraction methods. LARS is open-source and aims to be the ultimate RAG-centric LLM application.

SalesGPT is an open-source AI agent designed for sales, utilizing context-awareness and LLMs to work across various communication channels like voice, email, and texting. It aims to enhance sales conversations by understanding the stage of the conversation and providing tools like product knowledge base to reduce errors. The agent can autonomously generate payment links, handle objections, and close sales. It also offers features like automated email communication, meeting scheduling, and integration with various LLMs for customization. SalesGPT is optimized for low latency in voice channels and ensures human supervision where necessary. The tool provides enterprise-grade security and supports LangSmith tracing for monitoring and evaluation of intelligent agents built on LLM frameworks.

ReductStore is a high-performance time series database designed for storing and managing large amounts of unstructured blob data. It offers features such as real-time querying, batching data, and HTTP(S) API for edge computing, computer vision, and IoT applications. The database ensures data integrity, implements retention policies, and provides efficient data access, making it a cost-effective solution for applications requiring unstructured data storage and access at specific time intervals.

WDoc is a powerful Retrieval-Augmented Generation (RAG) system designed to summarize, search, and query documents across various file types. It supports querying tens of thousands of documents simultaneously, offers tailored summaries to efficiently manage large amounts of information, and includes features like supporting multiple file types, various LLMs, local and private LLMs, advanced RAG capabilities, advanced summaries, trust verification, markdown formatted answers, sophisticated embeddings, extensive documentation, scriptability, type checking, lazy imports, caching, fast processing, shell autocompletion, notification callbacks, and more. WDoc is ideal for researchers, students, and professionals dealing with extensive information sources.

STORM is a LLM system that writes Wikipedia-like articles from scratch based on Internet search. While the system cannot produce publication-ready articles that often require a significant number of edits, experienced Wikipedia editors have found it helpful in their pre-writing stage. **Try out our [live research preview](https://storm.genie.stanford.edu/) to see how STORM can help your knowledge exploration journey and please provide feedback to help us improve the system 🙏!**

AIAvatarKit is a tool for building AI-based conversational avatars quickly. It supports various platforms like VRChat and cluster, along with real-world devices. The tool is extensible, allowing unlimited capabilities based on user needs. It requires VOICEVOX API, Google or Azure Speech Services API keys, and Python 3.10. Users can start conversations out of the box and enjoy seamless interactions with the avatars.

TotalSegmentator is a 3D Slicer extension designed for fully automatic whole body CT segmentation using the 'TotalSegmentator' AI model. The computation time is less than one minute, making it efficient for research purposes. Users can set up GPU acceleration for faster segmentation. The tool provides a user-friendly interface for loading CT images, creating segmentations, and displaying results in 3D. Troubleshooting steps are available for common issues such as failed computation, GPU errors, and inaccurate segmentations. Contributions to the extension are welcome, following 3D Slicer contribution guidelines.

Atom is an accurate low-bit weight-activation quantization algorithm that combines mixed-precision, fine-grained group quantization, dynamic activation quantization, KV-cache quantization, and efficient CUDA kernels co-design. It introduces a low-bit quantization method, Atom, to maximize Large Language Models (LLMs) serving throughput with negligible accuracy loss. The codebase includes evaluation of perplexity and zero-shot accuracy, kernel benchmarking, and end-to-end evaluation. Atom significantly boosts serving throughput by using low-bit operators and reduces memory consumption via low-bit quantization.

DataLine is an AI-driven data analysis and visualization tool designed for technical and non-technical users to explore data quickly. It offers privacy-focused data storage on the user's device, supports various data sources, generates charts, executes queries, and facilitates report building. The tool aims to speed up data analysis tasks for businesses and individuals by providing a user-friendly interface and natural language querying capabilities.

PyWxDump is a Python tool designed for obtaining WeChat account information, decrypting databases, viewing WeChat chats, and exporting chats as HTML backups. It provides core features such as extracting base address offsets of various WeChat data, decrypting databases, and combining multiple database types for unified viewing. Additionally, it offers extended functions like viewing chat history through the web, exporting chat logs in different formats, and remote viewing of WeChat chat history. The tool also includes document classes for database field descriptions, base address offset methods, and decryption methods for MAC databases. PyWxDump is suitable for network security, daily backup archiving, remote chat history viewing, and more.

Airbroke is an open-source error catcher tool designed for modern web applications. It provides a PostgreSQL-based backend with an Airbrake-compatible HTTP collector endpoint and a React-based frontend for error management. The tool focuses on simplicity, maintaining a small database footprint even under heavy data ingestion. Users can ask AI about issues, replay HTTP exceptions, and save/manage bookmarks for important occurrences. Airbroke supports multiple OAuth providers for secure user authentication and offers occurrence charts for better insights into error occurrences. The tool can be deployed in various ways, including building from source, using Docker images, deploying on Vercel, Render.com, Kubernetes with Helm, or Docker Compose. It requires Node.js, PostgreSQL, and specific system resources for deployment.

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