Help.center
Empower customers with AI-driven support
Help.center is a customer support knowledge base powered by AI that empowers businesses to reduce support tickets significantly and help more customers faster. It offers AI chatbot and knowledge base features to enable self-service for customers, manage customer conversations efficiently, and improve customer satisfaction rates. The application is designed to provide 24x7 support, multilingual assistance, and automatic learning capabilities. Help.center is trusted by over 500 companies and offers a user-friendly interface for easy integration into product ecosystems.
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Features
- Reduce support tickets significantly
- Empower customers using self-service
- Simple Inbox for productivity
- Automatic learning capabilities
- Multilingual support at scale
Advantages
- 24x7 customer support
- Improved customer satisfaction rates
- Efficient management of customer conversations
- Easy integration into product ecosystems
- User-friendly interface
Disadvantages
- Limited to 100 pages for training AI
- Accuracy of replies may vary
- Dependence on external websites for AI learning
Frequently Asked Questions
-
Q:What is Help.center?
A:Help.center is a full-fledged knowledge base solution powered with AI to help customers get instant answers. -
Q:Why should I use AI in a help center?
A:AI helps in reducing resolution times and deflecting repetitive support tickets, saving time and money. -
Q:Can I import articles from Intercom or Zendesk?
A:Yes, you can import existing help articles from knowledge bases like Intercom, Crisp, Zendesk, and Freshdesk in one click. -
Q:Can I connect with my own domain?
A:Yes, you can change yourcompany.help.center to your own custom domain like help.yourcompany.com. -
Q:How to improve the answers given by AI?
A:You can improve AI answers by changing the content of the articles and providing more information.
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