Best AI tools for< Help Desk Analyst >

Sheriff is a Slack bot that helps you save time with rotating rosters and AI language understanding. It allows you to create a rotating roster of users in a channel that will become the designated @sheriff for a period of time. Whenever a user comes into this channel, they can tag @sheriff which will in turn notify the current user in the roster. This simple functionality can be used in multiple ways: Sheriff acting as the first point of contact for any questions from outside the team, Use sheriff in a support channel to answer incoming questions, Use sheriff to track a recurring role that cycles between team members.

Ticket AI is a Discord bot that automates customer support by answering tickets with AI. It simplifies support by allowing users to upload training data, such as support documents, and then using that data to answer customer questions. Ticket AI is easy to use, with no coding experience required, and it offers features such as custom support channels, ephemeral replies, and 24/7 availability. With Ticket AI, businesses can save time and improve the efficiency of their customer support.

BoldDesk by Syncfusion is a comprehensive customer service software designed to effortlessly resolve 70% of customer inquiries. It offers features such as ticketing system, live chat support, omnichannel inbox, knowledge base, task management, and AI Copilot. The application aims to enhance customer service efficiency through automation, collaboration, and customization. BoldDesk provides workflow automation, contact management, reports & analytics, mobile app, customer portal, apps & integrations, and satisfaction survey (CSAT). It caters to startups, small businesses, and enterprises, offering solutions for email ticketing, shared inbox software, multi-brand help desk, internal help desk software, trouble ticketing software, and embedded help widgets.

Help.center is a customer support knowledge base powered by AI that empowers businesses to reduce support tickets significantly and help more customers faster. It offers AI chatbot and knowledge base features to enable self-service for customers, manage customer conversations efficiently, and improve customer satisfaction rates. The application is designed to provide 24x7 support, multilingual assistance, and automatic learning capabilities. Help.center is trusted by over 500 companies and offers a user-friendly interface for easy integration into product ecosystems.

Deskflow is an employee experience platform powered by AI. It is designed to help companies improve employee productivity and reduce churn. Deskflow's AI is trained on a company's internal knowledge base and integrates with HRIS and ITSM systems to handle repetitive help desk tasks 10X faster. This frees up HR and IT teams to focus on more critical tasks, leading to cost savings. Deskflow also provides employees with a co-pilot that can answer questions, create tickets, and take other actions. This helps employees access the information they need quickly and easily, reducing the time it takes to resolve issues.

SupportAgent.ai is an AI-powered support agent that helps businesses automate their customer support conversations. It uses GPT-4, OpenAI's most advanced AI model, to quickly and accurately draft email replies. SupportAgent.ai learns from your previous replies and help docs to provide personalized and relevant responses. It can also filter by tags to ensure that the right answers are given to the right customers.

Forethought is a customer support AI platform that uses generative AI to automate tasks and improve efficiency. It offers a range of features including automatic ticket resolution, sentiment analysis, and agent assist. Forethought's platform is designed to help businesses save costs, improve customer satisfaction, and increase agent productivity.

Cohere is a customer support platform that uses AI to help businesses resolve tickets faster and reduce costs. It offers a range of features, including automated ticket resolution, personalized answers, step-by-step guidance, and advanced analytics. Cohere integrates with existing support resources and can be implemented quickly and easily. It has been used by leading companies to achieve industry-leading outcomes, including Ramp, Loom, Rippling, OpenPhone, Flock Safety, and Podium.

Automi is an AI-powered platform that helps businesses automate their customer service and support operations. It uses natural language processing (NLP) and machine learning (ML) to understand customer queries and provide relevant answers. Automi also offers a range of features to help businesses manage their customer interactions, including a knowledge base, ticketing system, and live chat.

Rezolve.ai is a Generative AI-powered modern Employee Service Desk that brings instant employee support within Microsoft Teams, reducing enterprise friction and enhancing the employee experience.

Customerly is an AI-powered customer service solution that helps businesses automate support tasks, improve response times, and enhance customer satisfaction. It offers a range of features including AI chatbots, AI-powered response generation, global support, and a unified help desk. Customerly's AI capabilities enable it to learn from knowledge bases and canned responses, provide seamless assistance at any conversation stage, simplify complex tasks, and escalate to human agents when necessary.

InteractIQ is an AI-powered customer service solution that helps businesses automate support, generate leads, and provide a 24/7 customizable chatbot. It uses AI to categorize and prioritize support tickets, provide instant replies, and offer multilingual support. InteractIQ integrates with various platforms and offers customization options to match brand identity. It combines AI capabilities with human support to enhance customer engagement and streamline support operations.

Mava is a customer support platform that uses AI to help businesses manage their support operations. It offers a range of features, including a shared inbox, a Discord bot, and a knowledge base. Mava is designed to help businesses scale their support operations and improve their customer satisfaction.

Kustomer is an AI-powered customer service CRM platform that helps businesses provide personalized and efficient support to their customers. It offers a range of features, including a unified customer view, proactive support, AI-powered chatbots, and self-service options. Kustomer is trusted by some of the world's most innovative brands, including Airbnb, Spotify, and Uber.

Ada is an AI-powered customer service automation platform that helps businesses resolve more customer inquiries with less effort. It offers a range of features, including automated resolution of up to 75% of customer inquiries, seamless integration with existing tech stacks, and continuous improvement through guidance and AI coaching.

Zenbots is a Zendesk AI chatbot that provides dedicated Zendesk support with access to all of your Zendesk support articles. It is designed to speed up operations, assist agents, or even let customers solve problems on their own. Zenbots can be integrated into existing workflows with just a few clicks and can be set up in under 24 hours. It offers a free 7-day trial.

Lina Chat is an AI-powered chatbot that helps businesses with customer support. It can answer questions instantly, resolve 80% of repeated support tickets, and is available 24/7. Lina Chat is easy to use and can be trained in minutes. It is a valuable tool for businesses that want to improve their customer service.

My AskAI is an AI-powered customer support tool that integrates with Intercom. It offers a more affordable alternative to Intercom's Fin AI chatbot, costing only $0.19 per AI resolution compared to Intercom's $0.99. My AskAI allows businesses to add AI customer support to their Intercom workspace without replacing their existing widget or training their team on a new tool. Businesses can choose how they want their AI chatbot to reply, either directly to customers or as 'notes' for their agents. My AskAI also supports human handover for when a human touch is needed.

ChatFlow is an AI-driven customer support application that revolutionizes customer service for startups and SMEs. It offers a modern, scalable, and intelligent solution to help businesses build customer satisfaction. With features like live chat, AI-powered chatbots, automated ticketing, multi-channel integration, analytics and reporting, and a knowledge base, ChatFlow empowers businesses to provide unrivaled customer support. The application ensures high availability with 24/7 automated customer support, reducing wait times and increasing customer happiness.

SupBot is an AI-powered support solution that enables businesses to handle customer support instantly. It offers the ability to train and deploy AI support bots with ease, allowing for seamless integration into any website. With a user-friendly interface, SupBot simplifies the process of setting up and customizing support bots to meet specific requirements. The platform is designed to enhance customer service efficiency and streamline communication processes through the use of AI technology.

The website offers AI-powered solutions for customer service automation, including chatbots, email bots, and ticket system assistants. It provides tools like OMQ Chatbot, OMQ Help, OMQ Contact, OMQ Assist, and OMQ Reply to streamline customer interactions and improve efficiency. The platform leverages artificial intelligence to provide real-time responses, reduce support efforts, and enhance customer satisfaction across various communication channels.

Bytedesk is an AI-powered customer service and team instant messaging tool that offers features like enterprise instant messaging, online customer service, large model AI assistant, and local area network file transfer. It supports multi-level organizational structure, role management, permission management, chat record management, seating workbench, work order system, seat management, data dashboard, manual knowledge base, skill group management, real-time monitoring, announcements, sensitive words, CRM, report function, and integrated customer service workbench services. The tool is designed for team use with easy configuration throughout the company, and it allows file transfer across platforms using WiFi/hotspots without the need for internet connection.

Awesome AI is a curated list of artificial intelligence resources including courses, tools, apps, and open-source projects. It covers a wide range of topics such as machine learning, deep learning, natural language processing, robotics, conversational interfaces, data science, and more. The repository serves as a comprehensive guide for individuals interested in exploring the field of artificial intelligence and its applications across various domains.

The Conversational Azure OpenAI Accelerator is a tool designed to provide rapid, no-cost custom demos tailored to customer use cases, from internal HR/IT to external contact centers. It focuses on top use cases of GenAI conversation and summarization, plus live backend data integration. The tool automates conversations across voice and text channels, providing a valuable way to save money and improve customer and employee experience. By combining Azure OpenAI + Cognitive Search, users can efficiently deploy a ChatGPT experience using web pages, knowledge base articles, and data sources. The tool enables simultaneous deployment of conversational content to chatbots, IVR, voice assistants, and more in one click, eliminating the need for in-depth IT involvement. It leverages Microsoft's advanced AI technologies, resulting in a conversational experience that can converse in human-like dialogue, respond intelligently, and capture content for omni-channel unified analytics.

008 is an open-source event-driven AI powered WebRTC Softphone compatible with macOS, Windows, and Linux. It is also accessible on the web. The name '008' or 'agent 008' reflects our ambition: beyond crafting the premier Open Source Softphone, we aim to introduce a programmable, event-driven AI agent. This agent utilizes embedded artificial intelligence models operating directly on the softphone, ensuring efficiency and reduced operational costs.

WritingAIPaper is a comprehensive guide for beginners on crafting AI conference papers. It covers topics like paper structure, core ideas, framework construction, result analysis, and introduction writing. The guide aims to help novices navigate the complexities of academic writing and contribute to the field with clarity and confidence. It also provides tips on readability improvement, logical strength, defensibility, confusion time reduction, and information density increase. The appendix includes sections on AI paper production, a checklist for final hours, common negative review comments, and advice on dealing with paper rejection.

The 'ai-audio-startups' repository is a community list of startups working with AI for audio and music tech. It includes a comprehensive collection of tools and platforms that leverage artificial intelligence to enhance various aspects of music creation, production, source separation, analysis, recommendation, health & wellbeing, radio/podcast, hearing, sound detection, speech transcription, synthesis, enhancement, and manipulation. The repository serves as a valuable resource for individuals interested in exploring innovative AI applications in the audio and music industry.

This repository does not provide a tool, but rather a collection of resources and strategies for academics in the field of artificial intelligence who are feeling depressed or overwhelmed by the rapid advancements in the field. The resources include articles, blog posts, and other materials that offer advice on how to cope with the challenges of working in a fast-paced and competitive environment.

Awesome AI is a repository that collects and shares resources in the fields of large language models (LLM), AI-assisted programming, AI drawing, and more. It explores the application and development of generative artificial intelligence. The repository provides information on various AI tools, models, and platforms, along with tutorials and web products related to AI technologies.

GOLEM is an open-source AI framework focused on optimization and learning of structured graph-based models using meta-heuristic methods. It emphasizes the potential of meta-heuristics in complex problem spaces where gradient-based methods are not suitable, and the importance of structured models in various problem domains. The framework offers features like structured model optimization, metaheuristic methods, multi-objective optimization, constrained optimization, extensibility, interpretability, and reproducibility. It can be applied to optimization problems represented as directed graphs with defined fitness functions. GOLEM has applications in areas like AutoML, Bayesian network structure search, differential equation discovery, geometric design, and neural architecture search. The project structure includes packages for core functionalities, adapters, graph representation, optimizers, genetic algorithms, utilities, serialization, visualization, examples, and testing. Contributions are welcome, and the project is supported by ITMO University's Research Center Strong Artificial Intelligence in Industry.

A package to help benchmark various LLM related tasks. The benchmarks are organized by end-to-end use cases, and utilize LangSmith heavily. We have several goals in open sourcing this: * Showing how we collect our benchmark datasets for each task * Showing what the benchmark datasets we use for each task is * Showing how we evaluate each task * Encouraging others to benchmark their solutions on these tasks (we are always looking for better ways of doing things!)

The ai-cli-lib is a library designed to enhance interactive command-line editing programs by integrating with GPT large language model servers. It allows users to obtain AI help from servers like Anthropic's or OpenAI's, or a llama.cpp server. The library acts as a command line copilot, providing natural language prompts and responses to enhance user experience and productivity. It supports various platforms such as Debian GNU/Linux, macOS, and Cygwin, and requires specific packages for installation and operation. Users can configure the library to activate during shell startup and interact with command-line programs like bash, mysql, psql, gdb, sqlite3, and bc. Additionally, the library provides options for configuring API keys, setting up llama.cpp servers, and ensuring data privacy by managing context settings.

The collection is actively updated with the help of an internal literature search engine.

Kor is a prototype tool designed to help users extract structured data from text using Language Models (LLMs). It generates prompts, sends them to specified LLMs, and parses the output. The tool works with the parsing approach and is integrated with the LangChain framework. Kor is compatible with pydantic v2 and v1, and schema is typed checked using pydantic. It is primarily used for extracting information from text based on provided reference examples and schema documentation. Kor is designed to work with all good-enough LLMs regardless of their support for function/tool calling or JSON modes.

OpenSumi is a framework designed to help users quickly build AI Native IDE products. It provides a set of tools and templates for creating Cloud IDEs, Desktop IDEs based on Electron, CodeBlitz web IDE Framework, Lite Web IDE on the Browser, and Mini-App liked IDE. The framework also offers documentation for users to refer to and a detailed guide on contributing to the project. OpenSumi encourages contributions from the community and provides a platform for users to report bugs, contribute code, or improve documentation. The project is licensed under the MIT license and contains third-party code under other open source licenses.

RKLLM software stack is a toolkit designed to help users quickly deploy AI models to Rockchip chips. It consists of RKLLM-Toolkit for model conversion and quantization, RKLLM Runtime for deploying models on Rockchip NPU platform, and RKNPU kernel driver for hardware interaction. The toolkit supports RK3588 and RK3576 series chips and various models like TinyLLAMA, Qwen, Phi, ChatGLM3, Gemma, InternLM2, and MiniCPM. Users can download packages, docker images, examples, and docs from RKLLM_SDK. Additionally, RKNN-Toolkit2 SDK is available for deploying additional AI models.

Fairlearn is a Python package designed to help developers assess and mitigate fairness issues in artificial intelligence (AI) systems. It provides mitigation algorithms and metrics for model assessment. Fairlearn focuses on two types of harms: allocation harms and quality-of-service harms. The package follows the group fairness approach, aiming to identify groups at risk of experiencing harms and ensuring comparable behavior across these groups. Fairlearn consists of metrics for assessing model impacts and algorithms for mitigating unfairness in various AI tasks under different fairness definitions.

WeChatMsg is a tool designed to help users manage and analyze their WeChat data. It aims to provide users with the ability to preserve their precious memories and create a personalized AI companion. The tool allows users to extract and export various types of data from WeChat, such as text, images, contacts, and more. Additionally, it offers features like analyzing chat data and generating visual annual reports. WeChatMsg is built on the idea of empowering users to take control of their data and foster emotional connections through technology.

LLMOps Workshop is a course designed to help users build, evaluate, monitor, and deploy Large Language Model solutions efficiently using Azure AI, Azure Machine Learning Prompt Flow, Content Safety, and Azure OpenAI. The workshop covers various aspects of LLMOps to help users master the process.

Akagi is a project designed to help users understand and improve their performance in Majsoul game matches in real-time. It provides educational insights and tools for analyzing gameplay. Users can install Akagi on Windows or Mac systems and follow the setup instructions to enhance their gaming experience. The project aims to offer features like Autoplay, Auto Ron, and integration with MajsoulUnlocker. It also focuses on enhancing user safety by providing guidelines to minimize the risk of account suspension. Akagi is a tool that combines MITM interception, AI decision-making, and user interaction to optimize gameplay strategies and performance.

AgentGym is a framework designed to help the AI community evaluate and develop generally-capable Large Language Model-based agents. It features diverse interactive environments and tasks with real-time feedback and concurrency. The platform supports 14 environments across various domains like web navigating, text games, house-holding tasks, digital games, and more. AgentGym includes a trajectory set (AgentTraj) and a benchmark suite (AgentEval) to facilitate agent exploration and evaluation. The framework allows for agent self-evolution beyond existing data, showcasing comparable results to state-of-the-art models.

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