Cohere

Cohere

Scale support without scaling headcount

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Cohere is a customer support platform that uses AI to help businesses resolve tickets faster and reduce costs. It offers a range of features, including automated ticket resolution, personalized answers, step-by-step guidance, and advanced analytics. Cohere integrates with existing support resources and can be implemented quickly and easily. It has been used by leading companies to achieve industry-leading outcomes, including Ramp, Loom, Rippling, OpenPhone, Flock Safety, and Podium.

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Features

Advantages

  • Faster ticket resolution
  • Reduced costs
  • Happier agents
  • Satisfied customers
  • Improved CX efficiency

Disadvantages

  • May not be suitable for all businesses
  • Requires training data to be effective
  • Can be expensive to implement

Frequently Asked Questions

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