Medallia

Medallia

Uncover high-impact insights and drive action with real-time, human-centric text analytics.

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Medallia is an AI-powered text analytics software that enables users to uncover high-impact insights and drive actions with real-time, human-centric text analytics. It offers comprehensive feedback capture, role-based reporting, AI & analytics, integrations, and enterprise-grade security. The platform helps organizations analyze unstructured data, derive hidden meanings behind words, create customizable KPIs, and build out-of-the-box topic models for various industries and use cases.

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Features

Advantages

  • Real-time text analytics for immediate actions
  • Natural Language Understanding for hidden meanings
  • Out-of-the-box topic models for easy analysis
  • Customizable KPIs for objective insights
  • Omnichannel analytics for various industries

Disadvantages

  • May require training to fully utilize all features
  • Initial setup and configuration can be complex
  • Cost may be a barrier for small businesses

Frequently Asked Questions

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