Medallia

Medallia

Empowering Insights, Transforming Experiences

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Medallia is an AI-powered real-time text analytics software that empowers organizations to derive actionable insights from customer interactions across various channels. With a focus on democratizing text analytics, Medallia's platform offers comprehensive feedback capture, role-based reporting, AI & analytics capabilities, integrations, and enterprise-grade security. The software enables users to uncover essential insights, easily share data, and expand programs with flexible pricing. Medallia caters to industries such as automotive, healthcare, retail, and technology, providing end-to-end customer experience management solutions and employee listening and activation tools.

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Features

Advantages

  • Real-time text analytics for actionable insights
  • Natural Language Understanding for implicit meaning extraction
  • Out-of-the-box topic models for easy analysis
  • Customizable KPIs for objective view
  • Omnichannel analytics for diverse industries

Disadvantages

  • May require training for optimal utilization
  • Complexity in setting up custom KPIs
  • Limited support for certain languages

Frequently Asked Questions

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