EdgeTier

EdgeTier

Supercharge Your Customer Engagement Team

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EdgeTier is a customer engagement platform that uses AI to improve the efficiency and quality of customer interactions. It offers a range of features, including real-time trend detection, agent quality assessment, and personalized agent prompts. EdgeTier is used by a variety of businesses, including retail, travel, gaming, and utilities, to improve customer satisfaction and drive retention.

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Features

Advantages

  • Improve customer experience
  • Respond to changes and trends as they happen
  • Free up your team to do what they are there to do - engage customers
  • Coach your team and improve their effectiveness with every interaction
  • Work at Super Speed

Disadvantages

  • Can be expensive
  • May require some training to use effectively
  • May not be suitable for all businesses

Frequently Asked Questions

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