CMSWire

CMSWire is the world's leading community of customer experience professionals, providing the latest news, expert advice, and in-depth analysis on customer-first marketing, commerce, and digital experience design.

EdgeTier is a customer engagement platform that uses AI to improve the efficiency and quality of customer interactions. It offers a range of features, including real-time trend detection, agent quality assessment, and personalized agent prompts. EdgeTier is used by a variety of businesses, including retail, travel, gaming, and utilities, to improve customer satisfaction and drive retention.

Sprinklr is a unified customer experience management platform that uses AI to help businesses deliver better customer experiences across all channels. It offers a range of features, including social media management, customer service, marketing automation, and analytics. Sprinklr is used by some of the world's largest brands, including Nike, McDonald's, and Microsoft.

RepStack is a tool for reputation enhancement, trust building, brand credibility, customer confidence, and business growth. It offers AI-powered ORM, automated engagement, quick insights, dynamic filtering, effortless Google review engagement, app integration, and time-saving features. RepStack helps businesses increase consumer spending, sales growth, and conversions.

Interactions IVA is a conversational AI solutions platform for customer experience (CX). It offers a range of features to help businesses improve their customer interactions, including intelligent virtual assistants, PCI compliance, social customer care, and more. Interactions IVA is used by businesses in a variety of industries, including communications, finance and banking, healthcare, insurance, restaurants, retail and technology, travel and hospitality, and utilities.

Rannkly is a comprehensive AI-powered platform offering review management, social media management, campaign management, messaging management, ticketing management, website widgets, and forms. It helps businesses collect, monitor, analyze, and respond to customer reviews, enhance brand presence on social media, streamline marketing campaigns, improve customer communication, and gather valuable data through forms. Rannkly integrates with over 100 platforms, simplifying the process of acquiring reviews, engaging with customers, and boosting revenue. The platform prioritizes data protection and offers various tools to enhance customer experience and streamline business operations.

Inbenta is a conversational AI platform that helps companies improve customer experience through intelligent automation. It offers a range of products and services, including chatbots, search, knowledge management, and case management. Inbenta's platform is used by over 1,000 companies across industries around the globe.

Lang.ai is an AI-powered customer experience (CX) insights and automation platform designed for mid-market businesses. It helps businesses unlock CX data, increase automation beyond chatbots, drive decisions based on relevant and accurate CX insights, and improve the overall customer experience. Lang.ai offers a range of features, including intelligent triage of complex requests, email automation, continuous improvement of chatbots, granular tagging, proactive alerts, automated discovery of new topics, and custom taxonomies. It integrates seamlessly with popular helpdesks such as Zendesk, Salesforce, Intercom, Kustomer, Dixa, and Freshworks.

Genesys is a leading provider of omnichannel customer experience and contact center solutions. Its AI-powered platform, Genesys Cloud, helps businesses deliver personalized experiences at scale across all channels. Genesys serves over 8,000 organizations in more than 100 countries, including many of the world's largest and most successful companies.

Novus Writer is a customizable, on-premise AI and LLM solution designed to enhance efficiency in various business functions, including sales, finance, customer support, and more. It offers a range of features such as plagiarism detection, long-form generation, proofreading, fact checking, and custom AI agents. Novus Writer is trusted by enterprises for its streamlined processes, advanced data analysis capabilities, and compliance with industry standards.

ZBots is an AI chatbot application that offers custom multilingual conversational chatbots for businesses. It provides a platform for engaging, assisting, and converting website visitors in real-time, 24/7, in any language. ZBots are custom-trained on company data, ensuring they align with the brand voice, product details, and business ethos. The application offers features like custom training, sales & product support, 24/7 availability, effortless installation, advanced conversational capabilities, ongoing maintenance, and updates. ZBots aim to boost sales, enhance customer service, save time, and provide a cost-effective solution for businesses.

Prosodica is a cloud-based contact center analytics platform that uses AI and machine learning to analyze 100% of customer interactions. It provides real-time insights into agent performance, customer satisfaction, and business trends. Prosodica helps contact centers improve their operations, increase agent productivity, and drive customer loyalty.

Responsly is a powerful survey maker and experience management platform that helps businesses enhance customer, employee, and user experiences. It offers features such as email surveys, website feedback surveys, in-app surveys, WhatsApp surveys, and more. With a focus on customer satisfaction, employee happiness, and product improvement, Responsly provides tools for creating surveys, forms, quizzes, and tests. The platform is GDPR and CCPA compliant, ensuring data security and privacy. It also offers integrations with popular tools like Slack, Notion, MailChimp, and Google Sheets.

Aiyri is an AI-driven chatbot application that streamlines tasks, enhances workflow efficiency, and boosts productivity for businesses. It offers multichannel marketing strategies, smart automation, and secure data handling. Aiyri automates routine tasks, escalates complex issues to human agents, and supports multiple languages to provide instant customer support. The application is used by various industries like insurance, manufacturing, technology, transportation, entertainment, and real estate.

Collab is a contact center software that enables digital transformation and helps achieve the right balance between Automation and Human Interaction. It provides enhanced experiences, resolves customer issues quickly and easily, fosters strong and trusty relationships, turns data into powerful insights, and empowers agents. Collab relies on its omnichannel solution, AI, CRM integration, data-driven insights, and empowered teams to provide seamless experiences.

Serviceaide offers a complete product portfolio of software solutions. AI-powered solutions deliver unmatched service across IT, business departments, and customer support. Serviceaide focuses on helping customers drive various digital process transformations leveraging automation and AI.

Customerly is an AI-powered customer service solution that helps businesses automate support tasks, improve response times, and enhance customer satisfaction. It offers a range of features including AI chatbots, AI-powered response generation, global support, and a unified help desk. Customerly's AI capabilities enable it to learn from knowledge bases and canned responses, provide seamless assistance at any conversation stage, simplify complex tasks, and escalate to human agents when necessary.

CMSWire is the world's leading community of customer experience professionals, providing the latest news, expert advice, and in-depth analysis on customer-first marketing, commerce, and digital experience design.

SunDevs is a custom software development company offering web, mobile, and AI solutions. They provide AI solutions for various industries, including Ecommerce, Cinema, and Telco. The company focuses on enhancing human roles through conversational AI, improving customer satisfaction, and boosting operational efficiency. SunDevs offers services such as chat and messaging, phone and voice solutions, app development, web development, and staff augmentation. Their AI chatbots provide 24/7 support, personalized interactions, and quick responses. The company's solutions aim to revolutionize customer support with AI-driven precision, simplifying complex processes and delivering human-like interactions.

PolyAI is an AI tool that offers a conversational platform for contact centers, enabling natural interactions with customers. It provides voice AI solutions to handle various tasks like account management, authentication, billing, booking, and troubleshooting. PolyAI aims to enhance customer experience, increase operational efficiency, and drive revenue generation through voice assistants. The platform is designed to transform call centers into revenue generators by resolving inquiries, improving customer satisfaction, and reducing operational costs.

Hostcomm is an AI-powered platform offering a range of solutions for customer service, including predictive dialer, remote visual assistance, live chat, AI contact center, interaction analytics, and more. The platform aims to enhance customer service experiences by seamlessly blending traditional and AI-driven communications. Hostcomm's cloud contact center software, powered by Amazon AWS and Google cloud services, helps businesses achieve growth, differentiation, and cost reduction through automation and digitalization. With features like AI voice agent, AI customer service agent, and IVR payments, Hostcomm provides innovative AI solutions to improve customer satisfaction, reduce costs, and increase sales.

Feedbase is an AI-powered dashboard tool designed to help businesses listen to customer feedback, learn from it, and level up their operations. It offers easy integration through a simple script or widget, providing insights and analytics on customer feedback. With pricing plans catering to startups and businesses of all sizes, Feedbase aims to make customer feedback management simple and effective.

Help.center is a customer support knowledge base powered by AI that empowers businesses to reduce support tickets significantly and help more customers faster. It offers AI chatbot and knowledge base features to enable self-service for customers, manage customer conversations efficiently, and improve customer satisfaction rates. The application is designed to provide 24x7 support, multilingual assistance, and automatic learning capabilities. Help.center is trusted by over 500 companies and offers a user-friendly interface for easy integration into product ecosystems.

LiveChat is a complete customer service platform that delights your customers and fuels your sales. It offers a range of features to help businesses provide excellent customer support, including live chat, chatbots, and a knowledge base. LiveChat is trusted by over 37,000 companies worldwide and has a proven track record of helping businesses improve customer satisfaction, increase sales, and reduce support costs.

TalkbackAi is a Chrome browser extension that automates customer feedback responses using artificial intelligence. It allows users to define their brand voice, generate unique replies tailored to their style, and customize responses before using them. The extension integrates with various systems, making it easy to respond to reviews from different platforms. TalkbackAi is designed to save time and improve the efficiency of customer support teams and businesses.

Omni Engage is a powerful omnichannel communications software designed to help businesses create meaningful and personalized interactions with their customers. It allows businesses to connect with their audience across multiple channels, including email, social media, and voice, and deliver a consistent and memorable experience for every customer. Omni Engage simplifies customer engagement with its Unified Inbox, which enables agents to handle requests from all channels seamlessly and efficiently. It also offers AI automation with Omni Automate, which streamlines customer interactions by automating routine inquiries and providing rapid response times. With its robust reporting and analytics capabilities, Omni Engage empowers supervisors to measure engagement and performance across all channels, identify areas for improvement, and drive success.

Lang.ai is an AI-powered customer experience (CX) insights and automation platform designed for mid-market businesses. It helps businesses unlock CX data, increase automation beyond chatbots, drive decisions based on relevant and accurate CX insights, and improve the overall customer experience. Lang.ai offers a range of features, including intelligent triage of complex requests, email automation, continuous improvement of chatbots, granular tagging, proactive alerts, automated discovery of new topics, and custom taxonomies. It integrates seamlessly with popular helpdesks such as Zendesk, Salesforce, Intercom, Kustomer, Dixa, and Freshworks.

Translatespace is a cloud-based translation management system that helps businesses of all sizes to translate their content into multiple languages. It offers a wide range of features, including machine translation, human translation, project management, and terminology management. Translatespace is easy to use and can be integrated with a variety of other business applications.

RevoChat is an AI-powered sales and support assistant designed to help e-commerce businesses boost sales and improve customer experience. It uses AI to analyze browsing patterns and customer preferences to suggest products that customers will love, and it can also answer common customer questions and provide support 24/7. RevoChat integrates with Shopify and WooCommerce, and it's easy to set up and use.

Feelsy is a social media sentiment analysis tool that helps businesses understand how their audience feels about their content. With Feelsy, businesses can track the sentiment of their Instagram comments in real-time, identify the content that resonates most with their audience, and measure the effectiveness of their social media campaigns.

Cloodot is an omni-channel customer experience management platform that helps businesses manage customer interactions across multiple channels, including Google Business Messages, Facebook, Instagram, WhatsApp, SMS, and webchat. It offers features such as AI-powered quick responses, custom canned replies, automatic summarization of interactions, customer segmentation, and performance analytics. Cloodot also provides review management tools, allowing businesses to collect and respond to reviews from Google My Business and Facebook.

ChoiceChaser is an AI-powered lead generation tool that helps businesses find and connect with potential customers on social media, forums, and other online platforms. It uses natural language processing and machine learning to identify relevant posts and conversations, and then notifies users when there is a match. ChoiceChaser can help businesses save time and energy by automating the process of lead generation, and it can also help them reach a wider audience of potential customers.

Intercom is a customer engagement platform that helps businesses build better relationships with their customers through personalized messaging, automated support, and self-service help. Intercom's knowledge base software is a powerful tool that allows businesses to create and manage a comprehensive knowledge base that can help customers find answers to their questions quickly and easily. With Intercom's knowledge base software, businesses can reduce support volume, increase efficiency, and deliver personalized support at scale.

SupportLogic is a cloud-based support experience management platform that uses AI to help businesses improve their customer support operations. The platform provides a range of features, including sentiment analysis, case routing, and quality monitoring, that can help businesses to identify and resolve customer issues quickly and efficiently. SupportLogic also offers a number of integrations with popular CRM and ticketing systems, making it easy to implement and use.

EdgeTier is a customer engagement platform that uses AI to improve the efficiency and quality of customer interactions. It offers a range of features, including real-time trend detection, agent quality assessment, and personalized agent prompts. EdgeTier is used by a variety of businesses, including retail, travel, gaming, and utilities, to improve customer satisfaction and drive retention.

LoomFlows is a user feedback collection tool that allows businesses to collect high-quality feedback from their users through Loom screen recordings and annotated screenshots. It helps businesses streamline feedback collection, identify impactful opportunities, and scale faster by building the right features.

Kixie is an AI-driven communication platform designed for revenue teams to work better together. It offers features such as AI Sales Insights, Conversation Intelligence, Power Dialer, Contact Center Analytics, Business SMS, Voice & SMS Automations, and more. Kixie aims to increase pipeline, boost sales, and enhance customer satisfaction by providing a consolidated communications platform with advanced tools for personalized interactions at scale.

Gardian is an AI tool designed to streamline content analysis processes by leveraging advanced AI technology. It allows users to create custom AI Agents with specific labels to detect and manage content that violates company policies. Gardian offers pre-configured models, custom analysis labels, a simple API for integration, multilanguage support, transparent pricing, and privacy protection. It serves various use cases such as content moderation, live chat moderation, and customer sentiment analysis, providing valuable insights and enhancing user experience.

Slang.ai is a voice AI tool designed specifically for restaurants to intelligently handle phone calls. It allows restaurants to answer questions, take reservations, and provide a seamless customer experience. The tool is built to understand different accents, answer common questions, and manage reservations efficiently. Slang.ai helps restaurants increase reservations, improve ROI, and save time by handling calls 24/7. It offers customizable experiences, real-time analytics, and easy setup within minutes.

Captain is a leading delivery management software designed to streamline and optimize food delivery operations for restaurant chains. It offers a comprehensive solution that includes automated dispatching, driver tracking, kitchen management, and performance analytics. With features like AI-powered dispatch automation, branded tracking experiences, and data-driven insights, Captain helps businesses improve efficiency, reduce delivery times, and enhance customer satisfaction. Trusted by nation-wide pizza chains and market-leading POS systems, Captain is known for its intuitive interface, flexibility in delivery options, and ability to cater to businesses of all scales.

Medallia is an AI-powered text analytics software that enables users to uncover high-impact insights and drive actions with real-time, human-centric text analytics. It offers comprehensive feedback capture, role-based reporting, AI & analytics, integrations, and enterprise-grade security. The platform helps organizations analyze unstructured data, derive hidden meanings behind words, create customizable KPIs, and build out-of-the-box topic models for various industries and use cases.

Wizu is an AI-powered conversational survey platform designed to revolutionize customer feedback collection. By leveraging artificial intelligence, Wizu offers insightful and actionable feedback through intelligent follow-up questions, enhanced engagement, and quality insights. The platform combines AI efficiency with human-centric interactions to provide personalized feedback at scale. Wizu helps businesses make informed decisions by transforming raw feedback into compelling stories and actionable intelligence.

Convai is a Conversational AI platform that enables users to create intelligent characters with human-like conversation capabilities for games and virtual world applications. It offers an easy-to-use interface to design characters, connect them to assets, and engage in open-ended voice-based conversations. The platform focuses on enhancing user experiences in gaming, learning, and entertainment by providing AI-guided training applications and companion bots. Convai aims to revolutionize the way users interact with virtual worlds through cutting-edge Generative Conversational AI technology.

Sommify is an AI sommelier application designed to help companies sell wine by creating memorable experiences for customers. The application addresses common issues in the wine industry such as customers' preferences, lack of information, and hesitation to ask questions. Sommify leverages AI technology and data analysis to automate wine pairing, generate valuable insights, and assist customers in finding the perfect wine match. Trusted by industry leaders and backed by investors, Sommify aims to revolutionize the wine purchasing experience through personalized recommendations and tailored solutions.

UserTesting is an AI-powered human insight platform that helps businesses transform how they build products and experiences. It allows users to gather feedback from real people through video reviews, surveys, and insights sharing. The platform offers comprehensive testing capabilities, identifies insights, measures performance, and scales insights across organizations. UserTesting is trusted by over 3,000 top brands and provides enhanced AI-powered surveys for easy insight-sharing, fostering collaboration at every stage of product development.

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PolyAI is an AI tool that offers a conversational platform for contact centers, enabling natural interactions with customers. It provides voice AI solutions to handle various tasks like account management, authentication, billing, booking, and troubleshooting. PolyAI aims to enhance customer experience, increase operational efficiency, and drive revenue generation through voice assistants. The platform is designed to transform call centers into revenue generators by resolving inquiries, improving customer satisfaction, and reducing operational costs.

Zensors is an AI application that offers visual AI agents for real-world understanding. It provides a Spatial AI platform for spatial monetization, Virtual Manager AI solution for automating location operations, and On-Prem AI for understanding spaces, monitoring service processes, and forecasting accurately. Zensors utilizes multimodal AI for video understanding and spatial AI for structuring unstructured data. The application caters to various industries like Aviation, Retail, and Commercial Real Estate, offering operational efficiencies, strategic planning, financial performance, safety, and sustainability through precision control over large complex spaces.

Feedbase is an AI-powered dashboard tool designed to help businesses listen to customer feedback, learn from it, and level up their operations. It offers easy integration through a simple script or widget, providing insights and analytics on customer feedback. With pricing plans catering to startups and businesses of all sizes, Feedbase aims to make customer feedback management simple and effective.

Dataku.ai is an advanced data extraction and analysis tool powered by AI technology. It offers seamless extraction of valuable insights from documents and texts, transforming unstructured data into structured, actionable information. The tool provides tailored data extraction solutions for various needs, such as resume extraction for streamlined recruitment processes, review insights for decoding customer sentiments, and leveraging customer data to personalize experiences. With features like market trend analysis and financial document analysis, Dataku.ai empowers users to make strategic decisions based on accurate data. The tool ensures precision, efficiency, and scalability in data processing, offering different pricing plans to cater to different user needs.

Outset is an AI-powered research platform that enables users to conduct and synthesize video, audio, and text conversations with hundreds of participants at once. It uses AI to moderate conversations, identify common themes, tag relevant conversations, and pull out powerful quotes. Outset is designed to help researchers understand the 'why' behind answers and gain deeper insights into the people they serve.

Vocads is a conversational voice AI platform that reinvents the survey experience. It allows companies to collect richer data, improve their strategy, and retain clients through voice surveys. Vocads also provides employee voice surveys to engage employees, improve management, and upgrade company culture. The platform is easy to use with its no-code design, allowing users to create voice surveys from scratch instinctively and save templates for reuse. Vocads is GDPR compliant and offers data sovereignty, giving brands full control over their data.

Nyle is an AI-powered operating system for e-commerce growth. It provides tools to generate higher profits and increase team productivity. Nyle's platform includes advanced market analysis, quantitative assessment of customer sentiment, and automated insights. It also offers collaborative dashboards and interactive modeling to facilitate decision-making and cross-functional alignment.

Phygital+ is an AI-powered platform that helps businesses bridge the gap between the physical and digital worlds. With Phygital+, businesses can create immersive and interactive experiences for their customers, using a variety of AI-powered tools. These tools include computer vision, natural language processing, and machine learning. Phygital+ is easy to use and can be integrated with a variety of existing systems. It is also scalable, so businesses of all sizes can use it to improve their customer experience.

CMSWire is the world's leading community of customer experience professionals, providing the latest news, expert advice, and in-depth analysis on customer-first marketing, commerce, and digital experience design.

EdgeTier is a customer engagement platform that uses AI to improve the efficiency and quality of customer interactions. It offers a range of features, including real-time trend detection, agent quality assessment, and personalized agent prompts. EdgeTier is used by a variety of businesses, including retail, travel, gaming, and utilities, to improve customer satisfaction and drive retention.

Talkwalker is a leading consumer intelligence platform that provides social listening, media monitoring, and social benchmarking technology. It helps businesses navigate the dynamic world of social and consumer data to drive loyalty, win new customers, and outplay competitors. Talkwalker's platform is used by over 2,500 brands and is a leader in The Forrester New Wave™ AI-Enabled Consumer Intelligence Platforms Q3 2021.

Metaforms is an AI-powered form builder that helps businesses create personalized and engaging forms. It uses AI to automatically generate conditions, logics, and branching, which can save businesses up to 85% in setup time. Metaforms also uses AI to provide real-time question framing and acknowledgements, which can increase completion rates by up to 30%. Additionally, Metaforms' AI can ask follow-up questions based on other user responses in a cohort, which can provide businesses with more insights about user behavior, intent, and preferences.

Orimon AI is a conversational marketing tool that helps businesses engage with their customers through AI-powered chatbots. The platform offers tips and tricks to convert visitors into paying customers, train AI agents, and customize chatbot personalities. With a focus on conversational marketing, Orimon AI aims to enhance customer experience and boost sales for service, e-commerce, and SaaS businesses.

David is an AI survey analyst tool that helps users turn survey, product feedback, and user research form data into strategic actions. It offers features like data analysis, insights generation, and form optimization. David is built with Metaforms AI and provides universal compatibility with various survey platforms. Users can upload CSV files to David for analysis and receive tailored recommendations based on their specific goals. The tool is free to use and aims to optimize marketing strategies, engage customers, and boost conversions.

Pega is an enterprise AI decisioning and workflow automation platform that empowers organizations to unlock business-transforming outcomes with real-time optimization. Clients use Pega's AI capabilities to personalize engagement, automate customer service, and streamline operations. With a scalable and flexible architecture, Pega helps enterprises meet current customer demands while continuously transforming for the future.

Glassix is an AI Customer Support, Omnichannel Ticketing, and Chatbot Software Platform that offers a unified inbox for managing business conversations across various messaging channels. It provides features such as conversation routing engine, cross channel continuity, customer conversation history, rich media & large files sharing, and visual chatbot builder. Glassix helps companies drive customer delight through personalized and automated interactions, leveraging Conversational AI and sophisticated Chatbots. It enables real-time agent takeover and facilitates seamless communication across channels to enhance customer satisfaction and efficiency.

Chatbase is an AI tool that provides custom ChatGPT models tailored to your data. It allows users to create conversational AI models that are specific to their needs, enabling more engaging and personalized interactions with customers. With Chatbase, users can easily train, deploy, and manage chatbots for various applications such as customer support, virtual assistants, and more. The platform offers advanced natural language processing capabilities to understand and respond to user queries effectively.

Zonka Feedback is a powerful Customer Feedback and Survey Platform that offers User Segmentation for precise targeting, AI capabilities for smarter surveys, and a wide range of features to measure and improve Customer Experience. It provides solutions for various industries and use cases, integrates with popular tools, and offers in-depth reporting and analytics. Zonka Feedback is known for its modern-looking surveys, ease of use, and extensive integrations, making it a versatile tool for collecting feedback from customers, users, visitors, patients, and employees.