Lang.ai

Lang.ai

Unlock CX data with easy-to-use AI

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Lang.ai is an AI-powered customer experience (CX) insights and automation platform designed for mid-market businesses. It helps businesses unlock CX data, increase automation beyond chatbots, drive decisions based on relevant and accurate CX insights, and improve the overall customer experience. Lang.ai offers a range of features, including intelligent triage of complex requests, email automation, continuous improvement of chatbots, granular tagging, proactive alerts, automated discovery of new topics, and custom taxonomies. It integrates seamlessly with popular helpdesks such as Zendesk, Salesforce, Intercom, Kustomer, Dixa, and Freshworks.

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Features

Advantages

  • Increase automation beyond your chatbot
  • Drive decisions based on relevant & accurate CX insights
  • Enable Product & other teams to leverage VoC
  • Always synchronized and reliable data in your Data Warehouse
  • Trusted AI that protects your most valuable asset -- your data

Disadvantages

  • May require some technical expertise to set up and use
  • Pricing may not be suitable for all businesses
  • May not be able to handle all types of customer queries

Frequently Asked Questions

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