Viable

Viable is an AI-powered platform that helps businesses analyze and understand their qualitative data. It uses a combination of proprietary AI models and GPT-4 to deliver insights that are accurate, nuanced, and actionable. Viable integrates with popular tools like Zendesk and Intercom, and offers unlimited seats for your entire team.

Heatseeker is an AI-powered market experimentation tool that helps businesses predict customer preferences, conduct feature tests, and generate value propositions. It enables users to answer critical growth questions about market, audience, and product features through AI-powered experiments. Heatseeker provides insights into market trends, competitor analysis, and helps in making data-driven decisions. The platform offers curated recommendations, competitive intelligence, and continuous testing for refining strategies. It automates ad campaign generation, data collection, and provides recommendations for launching new products. Heatseeker is designed to help businesses optimize their marketing efforts and improve their product offerings.

CustomerIQ is an AI platform that automatically discovers and quantifies themes across customer feedback channels like calls, surveys, tickets, and transcripts. It aggregates customer feedback, extracts and categorizes feature requests, pain points, preferences, and highlights related to customers. The platform helps align teams, prioritize work, and build a customer-obsessed culture. CustomerIQ accelerates development by scoping project requirements faster and providing actionable insights backed with context.

Viable is an AI-driven platform that provides actionable insights from qualitative data. It effortlessly transforms raw data into valuable information using AI technology. The platform offers integrations with various tech stacks and transparent pricing options to meet user requirements. Viable is designed to help businesses improve customer experience, boost employee engagement, enhance marketing strategies, prioritize product management actions, and conduct efficient research with the help of AI.

Rargus is a generative AI tool that specializes in turning customer feedback into actionable insights for businesses. By collecting feedback from various channels and utilizing custom AI analysis, Rargus helps businesses understand customer needs and improve product development. The tool enables users to compile and analyze feedback efficiently, leading to data-driven decision-making and successful product launches. Rargus also offers solutions for consumer insights, product management, and product marketing, helping businesses enhance customer satisfaction and drive growth.

Microsoft AppSource is an AI-powered platform that helps businesses find and access a wide range of innovative applications to drive business outcomes and increase productivity. It offers solutions across various categories like AI, machine learning, analytics, collaboration, finance, marketing, and more. Users can explore and discover apps tailored to their specific business needs, enabling them to leverage existing resources effectively.

ConvoZen.AI is a leading AI-driven conversational intelligence platform that provides businesses with insights and tools to improve their customer interactions. The platform offers a range of features, including AI-powered insights and key moment identification, conversation sentiment analysis, automated compliance audit, agent performance management, and custom reports and analytics. ConvoZen.AI integrates with enterprise CRM, emails, and other systems to provide real-time alerts and actionable insights. The platform is designed to help businesses improve sales, customer experience, compliance, and agent performance.

Prosodica is a contact center analytics platform that uses AI and machine learning to analyze conversational speech behaviors and non-verbal measures to provide a human-like perspective of conversational quality. It helps businesses optimize operations, improve agent performance, and increase customer loyalty.

AlphaCode is an AI-powered tool that helps businesses understand and leverage their data. It offers a range of services, including data vision, cloud, and product development. AlphaCode's AI capabilities enable it to analyze data, identify patterns, and make predictions, helping businesses make better decisions and achieve their goals.

Octoparse VOC is an AI-native tool that simplifies consumer review analysis for brands and sellers. It leverages Generative AI and NLP models to extract valuable insights from product reviews and haul videos, helping businesses understand customer sentiment and pain points. The tool centralizes reviews, provides on-page analysis, surfaces important Q&As, and enables comparison with competitors. Octoparse VOC offers actionable insights tailored to business needs, empowering users to make informed decisions and improve their market position.

i24 AI assistant is an intuitive, AI-powered solution designed to transform customer interactions and operational efficiency. It offers features like live chat support, human-like interactions, easy integrations, and flexible pricing plans. The AI assistant adapts its interactions to reflect the brand's identity, ensuring smooth transitions without manual intervention. Businesses can leverage data gathering software, calendar integrations, and personalized services to enhance customer engagement and streamline operations.

Lancey is an AI copilot for product teams that leverages customer feedback, CRM, and product analytics data to assist in building innovative ideas. It provides insights on themes, sentiment, and feature areas impacted by feedback, enabling continuous product discovery without manual effort. With integrations for data collection and analysis, Lancey helps product teams make better decisions and drive new ARR. The application is praised by product leaders for its ability to surface valuable insights and streamline product development processes.

PageWise AI is an AI application that provides instant insight into Confluence data by turning tedious searches and repetitive questions into intuitive AI-powered conversations directly in Slack. It offers effortless integration with Slack and Confluence accounts, eliminates the need for sifting through pages, reduces repetitive queries, connects hidden insights within Confluence pages, boosts communication, and scales with business needs. PageWise AI offers flexible pricing plans catering to different team sizes and requirements, with the option for custom integrations, data sources, and self-hosted solutions for enterprise users.

Korl is a cloud-based product management tool that helps teams create and share product roadmaps, presentations, and updates. It integrates with tools like Jira, Google Drive, and Figma to sync data and auto-generate content. Korl uses AI to analyze project data and generate tailored presentations for different audiences, such as customers, executives, and stakeholders. It also provides real-time updates and allows for collaboration among team members.

Pragma is an AI-powered knowledge assistant application designed to help organizations access and manage their knowledge sources efficiently. It offers features such as AI training on user data, instant information retrieval within Slack, multi-platform actions triggering, personalized privacy options, and knowledge repository refinement through user feedback. Pragma empowers sales teams with CRM assistance, competitor website insights, and content generation from organizational wisdom. It also facilitates customer support automation through AI chatbots. The application is praised for its ability to enhance productivity, streamline knowledge sharing, and improve customer interactions.

Coho AI is a Customer Journey Optimization & Retention Management System that helps businesses maximize revenue by personalizing user experiences. The AI tool uses data analysis, intelligent segmentation, and personalized journeys to drive growth and engagement. Coho AI simplifies the process of understanding user needs and struggles at scale, empowering growth managers to focus on driving growth effectively. The tool offers transformative benefits such as no-code setup, real-time action, and smart automation for boosting retention, conversions, and lifetime value.

User Evaluation is an AI-powered insights and analysis tool that offers a comprehensive platform for customer understanding. It provides advanced features such as AI-generated reports and presentations, sentiment analysis, transcription solutions, multimodal AI chat, and diverse data sources analysis. The tool helps businesses streamline data discovery, convert customer data into strategic assets, and uncover actionable customer insights with the power of AI.

TheLoops is an all-in-one intelligent platform that provides actionable insights for CX teams using prediction and GenAI to increase productivity. It offers features such as AI Agent Copilot, Auto QA, intelligent collaboration, real-time operations visibility, and fast deployment. The application is designed to empower managers and agents with dynamic next best recommended actions, sentiment analysis, bug tracking, and prediction of churn. The platform ensures fast deployment, ease of use, scalability, and enterprise-grade data security.

Eclipse AI is an AI-powered customer feedback analytics platform that helps businesses seamlessly collect and unify customer feedback from various channels. By automating the analysis process, Eclipse AI provides actionable insights to improve customer experience and drive retention. The platform centralizes voice-of-customer data, saves hours of manual work, and enables businesses to make data-driven decisions to enhance customer loyalty and boost profitability.

Monterey AI is an AI-powered insights platform that helps businesses understand their customers' needs and build better products. It aggregates, triages, and analyzes user feedback, tickets, conversations, surveys, and transcripts to provide businesses with real-time insights into what their customers are saying and what they want. Monterey AI is used by businesses of all sizes, from startups to Fortune 20 companies, to improve their product development process and build better products that meet the needs of their customers.

Izwe.ai is a multi-lingual technology platform that transcribes speech to text in local languages. It is trusted by companies of all sizes, from startups to enterprises. Izwe.ai offers a range of solutions for businesses, including customer experience, developer automation, and personal transcription. The platform's features include automatic agent assessments, support from an internal knowledge base, and recommendations for actions and additional professional services.

RepBot.ai is an online reputation management tool that helps businesses monitor, manage, and enhance their online reputation. It enables businesses to proactively gather customer feedback, monitor reviews across various platforms, and respond strategically to maintain a positive brand image. RepBot.ai offers a range of features to help businesses automate review generation, monitor reviews 24/7, respond to reviews automatically, manage negative reviews, and gain AI-driven insights and reporting. With RepBot.ai, businesses can save time, reduce costs, and increase revenue by leveraging the power of their customer reviews to improve their SEO, beat their competition, and attract new customers.

AskHumans is a conversational feedback platform that enables businesses to collect and analyze customer feedback at scale. It uses AI to analyze open-ended questions and provide insights on customer opinions and experiences. This information can be used to improve products and services, align with customer needs, and create content for marketing and SEO.

Viable is an AI-powered platform that helps businesses analyze and understand their qualitative data. It uses a combination of proprietary AI models and GPT-4 to deliver insights that are accurate, nuanced, and actionable. Viable integrates with popular tools like Zendesk and Intercom, and offers unlimited seats for your entire team.

IdeaApe is an AI-powered market research tool that helps businesses understand their customers' wants and needs. By analyzing data from social media and other online sources, IdeaApe can identify patterns and sentiments, providing businesses with valuable insights that can help them make better decisions about their products, services, and marketing campaigns.

Lang.ai is an AI-powered customer experience (CX) insights and automation platform designed for mid-market businesses. It helps businesses unlock CX data, increase automation beyond chatbots, drive decisions based on relevant and accurate CX insights, and improve the overall customer experience. Lang.ai offers a range of features, including intelligent triage of complex requests, email automation, continuous improvement of chatbots, granular tagging, proactive alerts, automated discovery of new topics, and custom taxonomies. It integrates seamlessly with popular helpdesks such as Zendesk, Salesforce, Intercom, Kustomer, Dixa, and Freshworks.

InsightQ.ai is a pioneering force in the world of Artificial Intelligence for Product Management. Its groundbreaking AI product manager, CoPilot, is an indispensable companion on the path to product success, offering a seamless and transformative experience for product managers. InsightQ.ai CoPilot can effortlessly create a variety of essential documents that are invaluable to product managers, including product roadmaps, user personas, competitive analysis, and go-to-market strategies. It seamlessly integrates with key platforms like Atlassian and Slack, and connects with over 5,000 other services through Zapier, ensuring a cohesive and efficient workflow across all project management tools.

TakeNote is a cutting-edge speech-to-text AI that transforms audio and video into documents, boosting productivity and enhancing meeting experiences. Its advanced AI models provide exceptional accuracy, approaching human-level robustness and accuracy in English speech recognition. TakeNote AI empowers teams to transcribe meetings into accurate transcripts, generate precise summaries, analyze sentiment, and identify speakers, all while ensuring high levels of security and data protection.

SpeakNotes is a revolutionary voice note summarizer that uses advanced AI technology to condense lengthy audio recordings into concise, easy-to-read summaries. With SpeakNotes, you can save time and effort by quickly capturing the key points of your voice notes, making it an invaluable tool for students, professionals, and anyone who relies on audio recordings for communication and information gathering.

Eye for AI is a comprehensive AI-powered platform that provides a wide range of tools and resources to help businesses and individuals harness the power of AI. With Eye for AI, users can access cutting-edge AI technologies, including natural language processing, computer vision, and machine learning, to automate tasks, improve decision-making, and gain valuable insights from data.

RepStack is a tool for reputation enhancement, trust building, brand credibility, customer confidence, and business growth. It offers AI-powered ORM, automated engagement, quick insights, dynamic filtering, effortless Google review engagement, app integration, and time-saving features. RepStack helps businesses increase consumer spending, sales growth, and conversions.

SpeechFlow is a powerful speech-to-text API that transcribes audio and video files into text with high accuracy. It supports 14 languages and offers features such as punctuation, easy deployment, scalability, and fast processing. SpeechFlow is ideal for businesses and individuals who need accurate and timely transcription services.

Omind is an experience management platform that combines generative AI with insightful data to seamlessly craft customer journeys that deliver exactly what’s needed at the right time.

Ignition is an AI-powered product success platform that helps product and customer teams build better products, launch successful campaigns, and generate more revenue. It offers a range of features, including competitive intelligence, customer research, roadmapping, launch planning, and content creation. Ignition is designed to help teams align around product updates and improve GTM execution.

Syncly is an AI-powered customer feedback analysis tool that helps businesses understand their customers' needs and improve their customer experience. With Syncly, businesses can categorize feedback, identify negative signals, and prioritize issues to resolve. Syncly also integrates with other business tools, making it easy to manage all customer feedback in one place.

Lexalytics is a leading provider of text analytics and natural language processing (NLP) solutions. Our platform and services help businesses transform complex text data into valuable insights and actionable intelligence. With Lexalytics, you can: * **Analyze customer feedback** to understand what your customers are saying about your products, services, and brand. * **Identify trends and patterns** in text data to make better decisions about your business. * **Automate tasks** such as document classification, entity extraction, and sentiment analysis. * **Develop custom NLP applications** to meet your specific needs.

Yescribe.ai is an AI-powered transcription tool that converts audio and video files into text with fast, accurate, and affordable transcription services. It supports 98 languages, ensuring global coverage and accessibility. Users can easily upload files, transcribe them within minutes, and export/share the transcripts in multiple formats. The tool is ideal for professionals in various industries such as healthcare, legal, financial services, hospitality, technology, and real estate, offering unparalleled efficiency and accuracy in transcription. Yescribe.ai also provides insightful summaries, private and secure data handling, and extended support for up to 5-hour uploads.

Observe.AI is a conversation intelligence software designed for contact centers, offering a suite of AI-powered tools to enhance customer interactions, support agents in real-time, and improve overall customer satisfaction. The platform combines advanced analytics, automation, and real-time assistance to drive continuous improvement and boost operational efficiency. Trusted by over 350 enterprises worldwide, Observe.AI helps businesses transform customer conversations into actionable insights, leading to measurable results such as increased sales conversions, improved compliance adherence, and enhanced customer sentiment.

TrustLoop is an online reputation management software designed to help businesses enhance their online presence by capturing more positive reviews and feedback. The platform offers AI-powered reputation management solutions tailored for tech companies. With TrustLoop, users can automate the process of gathering and managing reviews from various platforms like TrustPilot, Capterra, G2, and Google. The application provides actionable insights from feedback and reviews through AI integration, allowing businesses to improve their online reputation effectively. TrustLoop also offers customizable survey widgets, popup tools, and landing pages to engage customers and drive more 5-star reviews before achieving product-market fit. The platform is fully customizable, bloat-free, and easy to set up, making it a valuable tool for businesses looking to build social proof and enhance customer satisfaction.

Connex AI is an advanced AI platform offering a wide range of AI solutions for businesses across various industries. The platform provides cutting-edge features such as AI Agent, AI Guru, AI Voice, AI Analytics, Real-Time Coaching, Automated Speech Recognition, Sentiment Analysis, Keyphrase Analysis, Entity Recognition, LLM Topic-Based Modelling, SMS Live Chat, WhatsApp Voice, Email Dialler, PCI DSS, Social Media Flow, Calendar Schedular, Staff Management, Gamify Shop, PDF Builder, Pricing Matrix, Themes, Article Builder, Marketplace Integrations, and more. Connex AI aims to enhance customer engagement, workforce productivity, sales, and customer satisfaction through its innovative AI-driven solutions.

Famewall is a testimonial collection tool that helps businesses gather and showcase customer testimonials on their websites. With Famewall, users can easily collect testimonials in minutes, import reviews from various platforms, collect video testimonials, and display social proof using customizable widgets. The tool aims to build trust with website visitors and convert them into customers by providing a user-friendly platform to manage and share testimonials.

Attain is the world's first generative AI-powered CRM designed specifically for startups, offering warp speed solutions. It provides a flexible, tabular CRM that is simple, powerful, and highly customizable. With AI-enhanced lead generation capabilities, users can prospect from a real-time database of nearly 1 billion contacts. Attain features a Smart AI Meeting Assistant that records calls, updates CRM, takes notes, and more. Additionally, AttainGPT™ allows users to generate analytics, recaps, and more by simply asking in plain English. Backed by Y Combinator & Khosla Ventures, Attain is a modern, unified CRM tailored to support the sales needs of today's businesses with AI superpowers.

ChainFuse is an AI-powered customer feedback analytics tool designed for support and success teams. It helps businesses track trends, receive critical alerts, and gain insights to enhance user satisfaction and minimize churn. By unifying customer data from various sources and utilizing AI storytelling, ChainFuse enables users to visualize real-time trends, identify issues, and seize opportunities to improve customer experience. The tool offers AI-powered insights, sentiment analysis, recurring issue detection, and generates reports for data-driven decision-making. ChainFuse prioritizes data security and aims to empower customer experience teams for enhanced customer loyalty and business growth.

Vouchery.io is an all-in-one promotional engine designed to help businesses orchestrate and deliver the right incentives at every stage of the customer lifecycle. It offers features such as Coupon & Discounts, Loyalty Program, Gift Cards & Vouchers, and Referral Program. The platform is AI-powered, providing contextual, predictive marketing promotions and special offers to drive customer engagement. Vouchery allows users to create, redeem, and synchronize all promotions, monitor campaign results, maximize promotional ROI, manage multiple budgets, and prevent coupon abuse. It also enables users to personalize promotions using a flexible rule engine and seamlessly integrate with major 3rd party services. The platform is trusted by leading brands across various industries and offers 24/7 customer support.

Guidde is a generative AI platform for businesses that helps teams create video documentation 11x faster. It allows users to magically create stunning how-to guides, SOPs, training material, onboarding docs, FAQs, and feature notes with AI. The platform utilizes AI-generated voiceovers, smart sharing options, and an easy-to-use editor to enhance the documentation process. Guidde is trusted by users and teams of all sizes to explain complex flows quickly and efficiently through AI-generated video documentation.

Prooftiles is a platform designed to help businesses increase their conversion rate and average order value. It offers a suite of tools and features to optimize sales processes and enhance customer experience. With Prooftiles, businesses can access DocsLM to streamline document management and improve efficiency. The platform also provides pricing information, integrations with other tools, and valuable insights through its blog section.

Essense is an AI-powered platform that specializes in transforming qualitative customer feedback and competitor reviews into actionable insights. The platform helps businesses focus their product roadmap on critical customer needs, improve customer adoption and engagement, and understand their market position compared to competitors. By leveraging AI technology, Essense provides valuable data-driven recommendations to enhance product and customer success strategies.

Jackrabbit Ops is an AI tool designed to help businesses never miss a new customer by automating lead responses, booking meetings, handling RFQs, qualifying leads, and more. It offers a simple pricing model and aims to streamline sales processes by leveraging AI technology to improve efficiency and effectiveness.

Crisp is an all-in-one business messaging platform designed for startups and small to medium-sized businesses. It offers various features such as chat widget, chatbot builder, CRM, shared inbox, ticketing system, campaigns, knowledge base, and more to help businesses automate tasks, improve customer engagement, and provide efficient customer support. With Crisp, teams can collaborate effortlessly, gather data and knowledge in one place, and enhance customer experiences with personalized interactions.

DTiQ is a leading provider of loss prevention and intelligent video solutions for businesses in the United States and globally. Their video surveillance and loss prevention solutions help businesses manage key aspects from any device, resulting in increased profits. DTiQ offers SmartAudit™, SmartAnalysis, and SmartAssurance products to enhance operational quality, save time, and provide innovative loss prevention solutions. Trusted by hundreds of brands, DTiQ prioritizes security, integrity, and support to help businesses run smarter and more efficiently.

Hify is a video messaging platform designed for lead generation, prospecting, sales training, and demos. It allows users to create beautiful sales videos directly from their browser, offering automation features, personalized templates, and a focus on creating a personal connection with potential clients. With Hify, users can enhance their sales pitch and stand out from the competition. The platform emphasizes simplicity and effectiveness in helping users sell their products or services.

Raz Official is a native sales platform that helps businesses increase engagement and drive sales by converting leads through the most engaging messaging channel. The platform offers features such as group chats, voice memos, videos, and photos, along with transparent pricing based on phone lines. It eliminates the need for A2P registration, saving time and enabling immediate messaging. With a focus on iMessage integration, Raz Official provides a seamless experience for users to communicate and collaborate effectively.

Dialpad is an AI-powered Customer Communications Platform that offers a range of solutions for businesses, including Ai Voice, Ai Contact Center, Ai Sales, and more. It aims to elevate business communications by providing features like automated note-taking, virtual assistance, data-driven decision-making, and integrations with various platforms. Dialpad is designed to streamline workflows, enhance customer interactions, and boost productivity through its innovative AI capabilities.

dealcode AI is an AI Sales Co-Pilot product that utilizes advanced AI technology to identify and gather information about potential B2B leads. It offers features such as lead research, lead enrichment, lead qualification, personalized communication with prospects, and efficient management of sales communications. The application helps sales teams forecast future sales trends using historical data and predictive AI modeling. dealcode AI also provides a companion app that enhances B2B sales team efficiency. The platform is designed to automate tasks, streamline processes, and improve sales productivity for industrial, IT, and professional services companies.

CustomerGlu is a gamification platform designed to supercharge app growth through in-app monetization. It offers a variety of gamified user journeys to enhance activation, retention, and user delight. With features like ready templates, personalized recommendations, surveys, and engagement challenges, CustomerGlu helps businesses improve key metrics and build stronger relationships with users. The platform enables quick idea-to-launch with over 50 templates, real-time reporting, personalization, and seamless integration with existing tools. CustomerGlu is trusted by growth teams for its proven results in boosting conversions, retention rates, and engagement levels.

Lancey is an AI copilot for product teams that leverages customer feedback, CRM, and product analytics data to assist in building innovative ideas. It provides insights on themes, sentiment, and feature areas impacted by feedback, enabling continuous product discovery without manual effort. With integrations for data collection and analysis, Lancey helps product teams make better decisions and drive new ARR. The application is praised by product leaders for its ability to surface valuable insights and streamline product development processes.

Context is an AI-powered chat application designed to transform your existing knowledge base into an automated 24/7 tech support bot. It enables users to deflect inquiries, provide smart and precise responses, eliminate repetition, and understand user queries to enhance product documentation. With features like GPT-4 enabled responses, multi-source data import, teammate collaboration, citation of sources, and response ranking, Context aims to streamline customer support processes and improve user experience.

ChatGPT for Shop is a browser extension that utilizes the capabilities of ChatGPT to analyze and summarize user reviews for products on major e-commerce websites. It assists e-commerce professionals in understanding user preferences and making informed product selections.

Smalltalks.ai is an AI-powered conversational platform that enables businesses to create engaging chatbots for customer support, lead generation, and more. The platform leverages natural language processing and machine learning to understand and respond to user queries in a human-like manner. With Smalltalks.ai, businesses can automate customer interactions, improve response times, and enhance overall customer experience.

People.ai is an AI-powered platform that revolutionizes the way businesses approach revenue generation. By leveraging generative AI, automated activity capture, and data insights, People.ai helps sales teams optimize their GTM (Go-To-Market) strategy, improve customer interactions, and scale revenue-generating activities. The platform offers a holistic solution that combines automation, data accuracy, and AI-driven recommendations to enhance sales performance and drive business growth.

Byrdhouse is an AI-powered application that offers real-time translation in voice and captions for over 100 languages. It enables seamless communication and collaboration by providing instant and accurate translations for meetings, calls, and chats. Byrdhouse aims to break language barriers and create an inclusive environment where everyone's voice is heard, regardless of the language they speak. The application is trusted by various organizations and individuals worldwide for its top-notch translation services and its ability to facilitate genuine, human conversations.

Mailivery is an AI-powered email warm-up tool designed to improve email deliverability by engaging in real conversations within your inbox. By leveraging AI technology and a peer-to-peer network, Mailivery enhances your sender reputation, ensuring your emails land in the primary inbox rather than being flagged as spam. The tool offers features such as data-driven spam and reputation analytics, customizable sending behavior, peer-to-peer interactions, scalable team management solutions, and a reputation checker. With Mailivery, users can optimize their email campaigns and increase the chances of their emails being delivered successfully.

Klaviyo is a unified data and marketing automation platform that helps businesses power smarter digital relationships. With features like segmentation, flows, campaigns, reporting, and benchmarks, Klaviyo provides all the tools necessary to enhance customer interactions. The platform offers integrations with various tech stacks, advertising, shipping, loyalty, and more, making it a versatile solution for businesses looking to streamline their marketing efforts. Klaviyo's AI capabilities enable predictive analytics, personalized recommendations, and real-time segment building, empowering businesses to reach the right audience effectively.

Talklab is an AI-powered chatbot platform that revolutionizes communication by providing intelligent chatbots for customer support. The platform allows businesses to easily monitor and improve customer interactions through advanced technology. Talklab enables users to create and configure chatbots using natural language processing, providing continuous support to customers 24/7. With features like intention configuration, global text and table settings, and conversation tracking tools, Talklab empowers businesses to enhance customer service and gain valuable insights from chatbot interactions.