Best AI tools for< Cx Analyst >

Lang.ai is an AI-powered customer experience (CX) insights and automation platform designed for mid-market businesses. It helps businesses unlock CX data, increase automation beyond chatbots, drive decisions based on relevant and accurate CX insights, and improve the overall customer experience. Lang.ai offers a range of features, including intelligent triage of complex requests, email automation, continuous improvement of chatbots, granular tagging, proactive alerts, automated discovery of new topics, and custom taxonomies. It integrates seamlessly with popular helpdesks such as Zendesk, Salesforce, Intercom, Kustomer, Dixa, and Freshworks.

Aide is an AI platform designed to enhance customer support operations. It offers a range of features to help businesses gain insights into customer needs, automate support processes, improve agent efficiency, and train AI chatbots. Aide's key capabilities include customer insights, workflow automation, agent assist, and AI chatbots. With Aide, businesses can analyze customer conversations, identify pain points, and automate repetitive tasks to streamline support operations and improve customer satisfaction.

TheLoops is an all-in-one intelligent platform that provides actionable insights for CX teams using prediction and GenAI to increase productivity. It offers features such as AI Agent Copilot, Auto QA, intelligent collaboration, real-time operations visibility, and fast deployment. The application is designed to empower managers and agents with dynamic next best recommended actions, sentiment analysis, bug tracking, and prediction of churn. The platform ensures fast deployment, ease of use, scalability, and enterprise-grade data security.

NICE CXone is a leading customer experience (CX) AI platform that helps organizations deliver exceptional customer experiences. With its unified interaction-centric platform, rich CX capabilities, and AI purpose-built for CX, NICE CXone empowers businesses to optimize and scale their CX operations, boost efficiency, and strengthen brand value.

OvationCXM is a Customer Experience Management (CXM) platform that helps businesses manage customer journeys, ecosystems, and AI. It provides tools to orchestrate customer relationships from beginning to end, connecting partners and AI to deliver smooth, AI-powered customer journeys. The platform offers features like designing and managing customer journeys in real-time, guiding CX across multiple providers, and embedding intelligence and automation. OvationCXM is used across various industries like Financial Services, Tech & Telecom, Healthcare, and Retail to drive deposits, retention, revenue, and personalized shopper experiences at scale.

Ada is an AI-powered customer service automation platform that helps businesses resolve more customer inquiries with less effort. It offers a range of features, including automated resolution of up to 75% of customer inquiries, seamless integration with existing tech stacks, and continuous improvement through guidance and AI coaching.

Merlin is an AI-powered chatbot application that allows users to chat with an AI assistant on Whatsapp. Users can interact with Merlin to get video summaries, ask questions, and have casual conversations as if chatting with a friend. The application leverages AI technology to provide quick and informative responses to user queries, making it a convenient tool for accessing information on the go.

ResponseCX is an AI tool designed for Shopify brands to build autonomous AI Agents for customer support. It enables fast-growing ecommerce organizations to deploy custom AI agents in record time, providing a dedicated AI engineer to assist in the process. ResponseCX allows brands to consolidate all platforms into one place to create customized, on-brand AI Agents capable of fully autonomous ticket resolution. The tool offers features such as fast learning, fast deployment, 100% uptime, and unlimited ticket volume, leading to significant cost reductions and improved customer satisfaction.

Pythanks.ai is an AI-powered platform designed for conducting high-quality survey-based business research efficiently and affordably. It leverages advanced Machine Learning techniques and Artificial Intelligence to create engaging surveys, analyze responses, and provide deep insights in minutes. The platform offers fully customizable surveys, website analysis, multilingual support, text summarization, AI interpretation, and seamless integrations with tools like Zapier and MailChimp. Pythanks.ai aims to make business research faster, cheaper, and better by automating the survey creation process and providing valuable insights through AI-driven analysis.

Ultimate is a customer support automation platform powered by Generative AI. It offers AI-powered chat automation and ticket automation solutions for various industries such as Ecommerce, Financial Services, Travel, Telecommunications, and Healthtech. UltimateGPT is a bot that integrates with help centers to build bots in minutes. The platform provides backend integrations, analytics, and insights to enhance customer support processes and drive business growth.

SQM Group's mySQM™ QA software is a comprehensive solution for call centers to monitor, motivate, and manage agents, ultimately improving customer experience (CX) and reducing QA costs by 50%. It combines three data sources: post-call surveys, call handling data, and call compliance feedback, providing holistic CX insights. The software offers personalized agent self-coaching suggestions, real-time recognition for great CX delivery, and benchmarks, ranks, awards, and certifies Csat, FCR, and QA performance.

Afiniti is a leading CX AI company that has been pioneering customer experience artificial intelligence since 2006. They deliver measurable business outcomes for some of the world's largest enterprises by leveraging AI, data, and cloud infrastructure to improve customer engagement productivity. Afiniti's eXperienceAI suite and Afiniti Inside services are designed to personalize customer experiences, drive better outcomes, and optimize interactions. Their mission is to remove skills or rules-based systems from the customer experience ecosystem, leading to predictive systems and increased customer value.

Emplifi is an AI-powered Customer Engagement & Social Media Marketing Platform that offers solutions for social marketing leaders, commerce leaders, and customer care leaders. It provides a comprehensive suite of tools to help businesses enhance their marketing, commerce, and customer care experiences. Emplifi empowers teams with AI-fueled automation, real-time insights, and best-in-class UGC tools to drive real results on digital and social channels.

Emplifi is a customer engagement and social media marketing platform that helps businesses manage their social media presence, engage with customers, and track their results. It offers a variety of features, including social media scheduling, content creation, influencer marketing, and customer relationship management.

Sprinklr is a unified AI-powered customer experience management platform that offers a wide range of solutions for enterprises and self-serve users. It provides tools for social media management, customer service, marketing, insights, and more, all integrated into one platform. Sprinklr leverages AI technology to enhance productivity, deliver personalized customer experiences, and drive marketing campaigns across various channels. The platform is trusted by some of the most valuable brands globally for its ability to streamline operations, provide real-time insights, and improve customer engagement.

Anecdote is a customer feedback analytics hub that leverages automated AI tagging and precision NLP clustering to help businesses uncover product insights, detect bugs, analyze competitor feedback, and provide real-time feedback alerts. The platform offers semantic search, survey analysis, and integrates with over 65 sources to deliver accurate clusters from customer feedback. Anecdote is used by top customer-centric companies to save time, improve customer experiences, and track feedback in multiple languages securely.

Zonka Feedback is a powerful Customer Feedback and Survey Platform that offers User Segmentation for precise targeting, AI capabilities for smarter surveys, and a wide range of features to measure and improve Customer Experience. It provides solutions for various industries and use cases, integrates with popular tools, and offers in-depth reporting and analytics. Zonka Feedback is known for its modern-looking surveys, ease of use, and extensive integrations, making it a versatile tool for collecting feedback from customers, users, visitors, patients, and employees.

UserTesting is an AI-powered human insight platform that helps businesses transform how they build products and experiences. It allows users to gather feedback from real people through video reviews, surveys, and insights sharing. The platform offers comprehensive testing capabilities, identifies insights, measures performance, and scales insights across organizations. UserTesting is trusted by over 3,000 top brands and provides enhanced AI-powered surveys for easy insight-sharing, fostering collaboration at every stage of product development.

Sprinklr is a unified customer experience management platform that uses AI to help businesses deliver better customer experiences across all channels. It offers a range of features, including social media management, customer service, marketing automation, and analytics. Sprinklr is used by some of the world's largest brands, including Nike, McDonald's, and Microsoft.

ResearchGoat is a generative AI-powered research platform that enables clients to conduct in-depth qualitative research and interviews with unprecedented speed and genuine insights. The platform offers shockingly lower costs compared to traditional consumer research, AI moderators that can converse in any language, and the ability to recruit participants and conduct interviews efficiently. ResearchGoat empowers users to focus on understanding their customers by providing comprehensive insights and analysis from real people.

The Google Cloud Document AI Samples repository contains code samples and Community Samples demonstrating how to analyze, classify, and search documents using Google Cloud Document AI. It includes various projects showcasing different functionalities such as integrating with Google Drive, processing documents using Python, content moderation with Dialogflow CX, fraud detection, language extraction, paper summarization, tax processing pipeline, and more. The repository also provides access to test document files stored in a publicly-accessible Google Cloud Storage Bucket. Additionally, there are codelabs available for optical character recognition (OCR), form parsing, specialized processors, and managing Document AI processors. Community samples, like the PDF Annotator Sample, are also included. Contributions are welcome, and users can seek help or report issues through the repository's issues page. Please note that this repository is not an officially supported Google product and is intended for demonstrative purposes only.

This repository provides a deployment guide for utilizing Google Cloud's Generative AI tools in marketing scenarios. It includes step-by-step instructions, examples of crafting marketing materials, and supplementary Jupyter notebooks. The demos cover marketing insights, audience analysis, trendspotting, content search, content generation, and workspace integration. Users can access and visualize marketing data, analyze trends, improve search experience, and generate compelling content. The repository structure includes backend APIs, frontend code, sample notebooks, templates, and installation scripts.

Firecrawl is an API service that takes a URL, crawls it, and converts it into clean markdown. It crawls all accessible subpages and provides clean markdown for each, without requiring a sitemap. The API is easy to use and can be self-hosted. It also integrates with Langchain and Llama Index. The Python SDK makes it easy to crawl and scrape websites in Python code.

This repository contains notebooks, code samples, sample apps, and other resources that demonstrate how to use, develop and manage generative AI workflows using Generative AI on Google Cloud, powered by Vertex AI. For more Vertex AI samples, please visit the Vertex AI samples Github repository.

Vim-airline is a lean and mean status/tabline plugin for Vim that provides a nice statusline at the bottom of each Vim window. It consists of several sections displaying information such as mode, environment status, filename, filetype, file encoding, and current position in the file. The plugin is highly customizable and integrates with various plugins, providing a tiny core with extensibility in mind. It is optimized for speed, supports multiple themes, and integrates seamlessly with other plugins. Vim-airline is written in 100% Vimscript, eliminating the need for Python. The plugin aims to be stable and includes a unit testing suite for reliability.

AIS-catcher: A multi-platform AIS Receiver

Luna AI is a virtual streamer driven by a 'brain' composed of ChatterBot, GPT, Claude, langchain, chatglm, text-generation-webui, 讯飞星火, 智谱AI. It can interact with viewers in real-time during live streams on platforms like Bilibili, Douyin, Kuaishou, Douyu, or chat with you locally. Luna AI uses natural language processing and text-to-speech technologies like Edge-TTS, VITS-Fast, elevenlabs, bark-gui, VALL-E-X to generate responses to viewer questions and can change voice using so-vits-svc, DDSP-SVC. It can also collaborate with Stable Diffusion for drawing displays and loop custom texts. This project is completely free, and any identical copycat selling programs are pirated, please stop them promptly.

LangChain4j-AIDeepin is an open-source, offline deployable retrieval enhancement generation (RAG) project based on large language models such as ChatGPT and Langchain4j application framework. It offers features like registration & login, multi-session support, image generation, prompt words, quota control, knowledge base, model-based search, model switching, and search engine switching. The project integrates models like ChatGPT 3.5, Tongyi Qianwen, Wenxin Yiyuan, Ollama, and DALL-E 2. The backend uses technologies like JDK 17, Spring Boot 3.0.5, Langchain4j, and PostgreSQL with pgvector extension, while the frontend is built with Vue3, TypeScript, and PNPM.

CrewAI-GUI is a Node-Based Frontend tool designed to revolutionize AI workflow creation. It empowers users to design complex AI agent interactions through an intuitive drag-and-drop interface, export designs to JSON for modularity and reusability, and supports both GPT-4 API and Ollama for flexible AI backend. The tool ensures cross-platform compatibility, allowing users to create AI workflows on Windows, Linux, or macOS efficiently.

LogChat is an open-source and free AI chat client that supports various chat models and technologies such as ChatGPT, 讯飞星火, DeepSeek, LLM, TTS, STT, and Live2D. The tool provides a user-friendly interface designed using Qt Creator and can be used on Windows systems without any additional environment requirements. Users can interact with different AI models, perform voice synthesis and recognition, and customize Live2D character models. LogChat also offers features like language translation, AI platform integration, and menu items like screenshot editing, clock, and application launcher.

This repository contains self-trained single image super resolution (SISR) models. The models are trained on various datasets and use different network architectures. They can be used to upscale images by 2x, 4x, or 8x, and can handle various types of degradation, such as JPEG compression, noise, and blur. The models are provided as safetensors files, which can be loaded into a variety of deep learning frameworks, such as PyTorch and TensorFlow. The repository also includes a number of resources, such as examples, results, and a website where you can compare the outputs of different models.

RAGoon is a high-level library designed for batched embeddings generation, fast web-based RAG (Retrieval-Augmented Generation) processing, and quantized indexes processing. It provides NLP utilities for multi-model embedding production, high-dimensional vector visualization, and enhancing language model performance through search-based querying, web scraping, and data augmentation techniques.

doc-comments-ai is a tool designed to automatically generate code documentation using language models. It allows users to easily create documentation comment blocks for methods in various programming languages such as Python, Typescript, Javascript, Java, Rust, and more. The tool supports both OpenAI and local LLMs, ensuring data privacy and security. Users can generate documentation comments for methods in files, inline comments in method bodies, and choose from different models like GPT-3.5-Turbo, GPT-4, and Azure OpenAI. Additionally, the tool provides support for Treesitter integration and offers guidance on selecting the appropriate model for comprehensive documentation needs.

This chat generates ideas for embedded AI tools that can be seamlessly integrated into websites based on any platform, like WordPress, Wix, Shopify, and many others.

Bilingual CX strategy expert using Futurelab Experience resources. These resources are futurelab.fi website, white papers, blog posts and books by Kari Korkiakoski