UserTesting

UserTesting is a Human Insight Platform that provides customer experience insights through real human feedback. The platform allows businesses to gather comprehensive testing capabilities, identify insights, measure performance, and share and scale insights across the organization. UserTesting helps in crafting exceptional customer experiences, building products customers love, creating digital experiences that customers want, and designing with customers for customers. The platform leverages human insights to optimize marketing ROI, refine product development processes, validate website and app designs, and empower teams with human insights to exceed customer expectations.

Rargus is a generative AI tool that specializes in turning customer feedback into actionable insights for businesses. By collecting feedback from various channels and utilizing custom AI analysis, Rargus helps businesses understand customer needs and improve product development. The tool enables users to compile and analyze feedback efficiently, leading to data-driven decision-making and successful product launches. Rargus also offers solutions for consumer insights, product management, and product marketing, helping businesses enhance customer satisfaction and drive growth.

Viable is an AI-powered platform that helps businesses analyze and understand their qualitative data. It uses a combination of proprietary AI models and GPT-4 to deliver insights that are accurate, nuanced, and actionable. Viable integrates with popular tools like Zendesk and Intercom, and offers unlimited seats for your entire team.

Rival Technologies is a conversational research and insight community platform that transforms conventional surveys into conversations to provide authentic, in-the-moment insights. The platform utilizes AI capabilities for accurate data and faster insights, and offers customer success services to maximize the platform's potential. Rival focuses on security and compliance, and provides regular product updates to enhance user experience. The platform caters to various industries and offers solutions like Community 2.0, Voice of Market, and Brand Experience Predictor to meet modern market research needs.

Frequently.ai is an AI-powered tool designed to provide valuable insights and analytics based on customer feedback and reviews. It helps businesses analyze and understand customer sentiments, trends, and preferences to improve their products and services. The tool utilizes advanced natural language processing and machine learning algorithms to extract meaningful data from various sources, such as online reviews and social media comments. With its user-friendly interface and customizable features, Frequently.ai offers a comprehensive solution for businesses looking to enhance their customer experience and make data-driven decisions.

Monterey AI is an AI-powered insights platform that helps businesses understand their customers' needs and build better products. It aggregates, triages, and analyzes user feedback, tickets, conversations, surveys, and transcripts to provide businesses with real-time insights into what their customers are saying and what they want. Monterey AI is used by businesses of all sizes, from startups to Fortune 20 companies, to improve their product development process and build better products that meet the needs of their customers.

Essense is an AI-powered platform that specializes in transforming qualitative customer feedback and competitor reviews into actionable insights. By focusing on the most critical customer needs, the platform helps businesses improve customer adoption, engagement, and product development. Essense enables companies to understand their customers and competitors better than ever, making it a valuable tool for product and customer success, marketing and growth, as well as consultancies and agencies.

Scios.ai is a strategic decision intelligence platform designed for consumer markets. It models how people make choices to answer various questions related to product launch strategies, product design, marketing messages, pricing, and more. The platform empowers organizations to craft, assess, and enhance strategic decisions by providing predictive and prescriptive analytics based on extensive research from behavioral economics. Scios.ai aims to help businesses understand consumer behavior, make informed decisions, and drive innovation and progress.

MentionMaster is an AI tool designed to help businesses track and monitor mentions of their products in conversations. By utilizing advanced artificial intelligence algorithms, MentionMaster scans various online platforms to identify instances where your product is being discussed. This tool provides valuable insights into customer sentiment, brand perception, and market trends, enabling businesses to make informed decisions and engage with their audience effectively.

Deepform is a customer feedback portal software that allows software teams to capture, organize, and analyze product feedback in one place. It helps teams build products that their customers love by providing a platform for customers to share ideas, vote on features, and engage in discussions.

Cycle is an AI-powered feedback hub that helps product teams capture, organize, and analyze customer feedback. It integrates with various communication channels like Slack, Intercom, and email to collect feedback from multiple sources. Cycle's AI capabilities automate the processing and categorization of feedback, allowing teams to quickly identify trends and extract valuable insights. Additionally, Cycle enables teams to create collaborative feedback documents, track customer requests, and communicate product updates with customers.

Reddit Pulse is an AI-powered tool designed to help users effortlessly find potential customers. By leveraging the power of artificial intelligence and automation, the tool streamlines the process of identifying and engaging with potential leads on Reddit. With its advanced algorithms and data analysis capabilities, Reddit Pulse provides users with valuable insights and recommendations to optimize their customer acquisition strategies. Whether you are a marketer, business owner, or sales professional, Reddit Pulse can help you unlock new opportunities and drive growth for your business.

Crystal is a Personality Data Platform that offers DISC Personality Profiles for buyers. It utilizes AI to generate rich personality data to enhance communication and relationships in business settings. The platform prioritizes privacy and security while providing tools for prospecting, writing, hiring, and more. Crystal helps users understand themselves, their colleagues, and customers better through personality insights and communication guidance.

Leanbe is a product management platform designed for data-driven teams. It helps product managers capture insights from customers, competitors, and team members to make better product decisions. Leanbe uses AI to continuously update idea scores based on customer behavior, insights, and feedback from the team. This helps product managers prioritize the right ideas and build products that meet the needs of their customers.

Collab is a contact center software that enables digital transformation and helps achieve the right balance between Automation and Human Interaction. It provides enhanced experiences, resolves customer issues quickly and easily, fosters strong and trusty relationships, turns data into powerful insights, and empowers agents. Collab relies on its omnichannel solution, AI, CRM integration, data-driven insights, and empowered teams to provide seamless experiences.

CustomerIQ is an AI platform that automatically discovers and quantifies themes across customer feedback channels like calls, surveys, tickets, and transcripts. It aggregates customer feedback, extracts and categorizes feature requests, pain points, preferences, and highlights related to customers. The platform helps align teams, prioritize work, and build a customer-obsessed culture. CustomerIQ accelerates development by scoping project requirements faster and providing actionable insights backed with context.

UserTesting is a Human Insight Platform that provides customer experience insights through real human feedback. The platform allows businesses to gather comprehensive testing capabilities, identify insights, measure performance, and share and scale insights across the organization. UserTesting helps in crafting exceptional customer experiences, building products customers love, creating digital experiences that customers want, and designing with customers for customers. The platform leverages human insights to optimize marketing ROI, refine product development processes, validate website and app designs, and empower teams with human insights to exceed customer expectations.

Mnemonic AI is an advanced Customer Intelligence tool that offers AI Personas and Digital Twin of the Customer. It helps organizations improve their understanding of individuals by creating data-driven buyer personas and virtual customers. The tool analyzes OCEAN Big Five Personality Traits and Schwartz Universal Values to tailor messages and marketing strategies. Mnemonic AI automates the process of creating personas and updating customer data, providing deep insights for informed decision-making.

UserTesting is a Human Insight Platform that provides customer experience insights through real human feedback. The platform allows businesses to gather comprehensive testing capabilities, identify insights, measure performance, and share and scale insights across the organization. UserTesting helps in crafting exceptional customer experiences, building products customers love, creating digital experiences that customers want, and designing with customers for customers. The platform leverages human insights to optimize marketing ROI, refine product development processes, validate website and app designs, and empower teams with human insights to exceed customer expectations.

Miros is an AI-powered ecommerce search tool that provides shoppers with a seamless and efficient search experience. It utilizes visual and semantic AI algorithms to understand shopper preferences and behavior, delivering relevant search results without the need for text entry. Miros offers innovative solutions such as Wordless Search, Tagless Discovery, and Discovery Bar to enhance product discovery and improve the overall customer experience. With fast API response speeds and easy integration options, Miros is a versatile tool trusted by top retailers worldwide to drive growth through AI-powered product discovery.

Sprig is an all-in-one product experience platform that leverages AI technology to provide actionable insights and recommendations for optimizing user experiences. It offers features such as Replays for capturing user behavior, Heatmaps for visualizing interactions, Surveys for collecting feedback, AI Explorer for holistic AI insights, and AI Recommendations for generating product solutions. Sprig helps product managers, user researchers, customer experience teams, and engineers to continuously improve their products by understanding user behavior, identifying pain points, and enhancing conversion rates.

EmbedSocial is an AI-powered UGC platform that seamlessly integrates with major social media platforms and review sites to effortlessly gather user-generated content, reviews, and feedback. It offers a complete suite of products for social media aggregation, reviews management, forms building, and more. With features like AI Reviews Summarizer, social commerce capabilities, and Google Posts scheduler, EmbedSocial provides a one-stop solution for businesses to leverage social proof and enhance customer engagement. The platform also includes a vast library of customizable widgets and templates to embed interactive content on websites and social media pages.

Vue.ai is an Enterprise AI Orchestration Platform that offers a comprehensive suite of AI solutions tailored for businesses across various industries. It provides data cleanup and organization, product tagging, content moderation, customer segmentation, personalization, automation, optimization strategies, and more. Vue.ai helps businesses improve efficiency, optimize sales processes, generate leads, manage excess inventory, and deliver personalized experiences to customers. With a focus on AI-driven transformation, Vue.ai empowers businesses to harness the power of AI to drive growth and enhance customer engagement.

AI Chatbot Support is an autonomous AI and live chat customer service application that provides magic customer experiences by connecting websites, social media, and business messaging platforms. It offers multi-platform support, auto language translation, rich messaging features, smart-reply suggestions, and platform-agnostic AI assistance. The application is designed to enhance customer engagement, satisfaction, and retention across digital platforms through personalized experiences and swift query resolutions.

Yext is a leading digital presence platform that enables multi-location brands to deliver consistent, accurate, and engaging experiences to customers across various digital channels. With features like content organization for AI, social amplification, analytics, and more, Yext empowers brands to optimize their digital presence and enhance customer engagement. By leveraging AI technology, Yext helps businesses automate workflows, make data-driven marketing decisions, and deliver personalized interactions at scale. The platform offers a centralized solution for managing all digital marketing channels, integrating with existing solutions, and accelerating cross-channel insights.

YesPlz AI is an AI-powered product discovery suite for eCommerce, offering features such as deep product tagging, virtual mannequin filter, enhanced text search, personalized recommendations, and ChatGPT fashion stylist. The platform aims to revolutionize online shopping by providing a seamless and personalized experience for users, enhancing product discovery and increasing engagement. With advanced AI algorithms, YesPlz AI helps retailers improve their catalog information, offer tailored product recommendations, and elevate the overall shopping experience.

Teneo.ai is an AI-driven platform that redefines contact center AI, customer service automation, and conversational IVR systems. It offers advanced TLML technology to boost AI accuracy to over +95% and enhance efficiency in customer interactions. Teneo helps contact centers achieve significant cost savings, reduce call misrouting, and engage customers proactively with personalized care. The platform is designed for high-volume contact centers seeking to elevate customer interaction quality without complexity, providing transformative results within hours.

Couture.ai is an AI-as-a-service platform that specializes in hyper-scale AI for tailored retail experiences. The platform assists global online retailers and fashion brands in personalizing customer experiences through prediction technology. Couture.ai offers cutting-edge solutions such as Virtual TryOn for visualizing products before purchase, Demand & Assortment Forecasting for inventory management, Live Search for semantic search solutions, and Obelisk Experience Engine for behavior insights-driven tailored experiences across various platforms. The platform aims to elevate customer experiences and optimize business outcomes through AI-driven solutions.

Ivie is an AI-powered user research tool that automates the collection and analysis of qualitative user insights to help product teams build better products. It offers features such as AI-powered insights, processed user insights, in-depth analysis, automated follow-up questions, multilingual support, and more. Ivie provides advantages like human-like conversations, scalable surveys, customizable AI researchers, quick research setup, and multiple question types. However, it has disadvantages such as limited customization options, potential language barriers, and the need for user training. The frequently asked questions cover topics like supported research types, data security, multilingual research, and research findings presentation. Ivie is suitable for jobs related to user research, product development, customer satisfaction analysis, market research, and concept testing. The application can be used for tasks like conducting customer interviews, analyzing user feedback, creating surveys, synthesizing research findings, and building user personas.

Frame AI is a premier Streaming AI Platform powered by STAG, designed to provide proactive insights and tools for every team by continuously querying customer data to detect traits, track trends, and trigger workflows. The platform turns unstructured data into actionable insights, helping teams stay ahead of risks and opportunities. Frame AI's architecture autonomously queries customer data based on user objectives, activating inside existing business tools to provide real-time customer data. With features like enrichments, triggers, alerts, and insights, Frame AI enables better decisions faster by combining predictive signals in customer text into task-specific scores. The platform is suitable for marketing, CX, support, and product teams, offering real-time usability feedback, demographic and psychographic trait detection, and secure data handling. Frame AI is SOC 2 Type II certified and HIPAA compliant, with a team of AI experts leading the development of AI solutions for various organizations.

Waanee.ai is a leading AI solution for contact centers, offering a range of AI-powered tools and solutions to transform customer conversations. It provides services such as AI-powered conversation audit, cloud contact center with built-in CRM, intelligent virtual agents, and more. Waanee.ai aims to enhance customer engagement and satisfaction by leveraging advanced AI technology to optimize customer interactions and streamline operational processes.

Thematic is an AI-powered platform that transforms noisy feedback into accurate and layered insights. It empowers users with the understanding to be customer-led and saves time by providing specific insights in seconds. Thematic offers powerful analytics and visualizations, coversational analytics, and intelligence from every interaction. The platform allows users to connect and combine feedback from various sources, tag and theme feedback with AI, and analyze feedback through filters like product, channel, region, theme, sentiment, or date. Thematic is a trustworthy tool for customer feedback analysis, used by insights analysts, researchers, and product managers to improve customer experiences, usage, and profitability.

Seven24 AI is an AI-powered feedback collection and analysis tool designed to help businesses gather real-time feedback from users and turn it into actionable tasks. The tool utilizes generative AI to analyze customer sentiment, prompt positive reviews, and generate prioritized tasks based on feedback volume. With features like voice feedback collection, sentiment analysis, and topic modeling, Seven24 AI offers a modern and efficient way for businesses to manage feedback effectively and enhance customer satisfaction.

Yay! Forms is an AI-powered form and survey builder that leverages artificial intelligence to create personalized surveys, quizzes, and forms. The platform simplifies decision-making by automatically turning data into valuable insights. With features like responsive design, customizable themes, drop-off analysis, advanced logic, and seamless integrations, Yay! Forms offers a user-friendly experience for creating engaging and efficient forms. The application also provides various pricing plans to cater to different user needs, along with a free trial option. Additionally, the platform offers customer support, automatic keyword extraction, sentiment detection, emotion detection, and the ability to remove branding for a more professional look.

Viable is an AI-driven platform that provides actionable insights from qualitative data. It effortlessly transforms raw data into valuable information using AI technology. The platform offers integrations with various tech stacks and transparent pricing options to meet user requirements. Viable is designed to help businesses improve customer experience, boost employee engagement, enhance marketing strategies, prioritize product management actions, and conduct efficient research with the help of AI.

Cognigy is an AI-powered customer service platform that offers generative and conversational AI agents to transform customer engagement. The platform provides pre-trained AI agents for phone, voice chat, and messaging, along with agent assist solutions for sales and marketing. Cognigy.AI elevates contact centers across various industries by offering enterprise-grade capabilities such as low-code automation, voice connectivity, generative AI for CX transformation, AI-based semantic search, and knowledge management. The platform also supports multilingual customer journeys, live agent workspace, omnichannel reporting, and analytics.

Bloomreach is an AI-powered ecommerce personalization platform that integrates real-time customer and product data to enable personalized marketing, product discovery, content, and conversational shopping. It offers solutions for marketers, merchandisers, and data-driven executives, helping businesses optimize performance, increase profitability, and enhance customer experiences.

Birdeye is a leading AI-powered social media and reputation management platform for local brands. It helps businesses generate, monitor, manage, and share reviews on various sites, create and schedule social posts, get discovered in local search, collect feedback, analyze sentiment with AI, and measure sentiment, reputation, and online presence. Birdeye offers a range of solutions for small businesses and enterprises across different industries, such as automotive, dental, financial services, healthcare, home services, legal, property management, self storage, real estate, retail, and wellness. The platform also provides insights, analytics, integrations with over 3,000 apps, and a Google partnership for local businesses.

ElevateAI by NICE is a market-leading AI-powered speech-to-text application that offers transcription models, Generative AI, Enlighten AI, and CX AI features. It provides insights by pairing free Generative AI with NICE's transcription models to uncover hidden insights in data. ElevateAI aims to make AI-powered technology accessible for all, with easy integration, deployment, and user-friendly APIs. The application is designed to help contact centers leverage the power of AI for enhanced customer experiences and innovation.

Rozie AI is an AI partner that helps create personalized experiences at scale for leading brands. The platform offers a middleware solution, agentic AI capabilities, and pre-built experience kits to manage the entire process from ideation to implementation. Rozie AI specializes in experience design, digital engagement, and applying artificial intelligence to future-proof product experiences. The company empowers clients to own their experiences while off-loading the tech stack maintenance. With customizable solutions, Rozie AI delivers speed, scalability, and control for innovative CX solutions.

Atomic Inputs is a modern customer feedback solution that leverages AI technology to collect, analyze, and transform customer feedback into actionable insights. The platform offers social media-integrated surveys, expertly crafted templates, visual analytics, and AI-powered recommendations to enhance customer experience. With features like customizable engagement, transparent pricing, and seamless integration with popular platforms, Atomic Inputs simplifies feedback collection and business metrics interpretation. The application caters to businesses of all sizes, providing tailored solutions for growth and enterprise needs.