mySQM™ QA

SQM Group's mySQM™ QA software is a comprehensive solution for call centers to monitor, motivate, and manage agents, ultimately improving customer experience (CX) and reducing QA costs by 50%. It combines three data sources: post-call surveys, call handling data, and call compliance feedback, providing holistic CX insights. The software offers personalized agent self-coaching suggestions, real-time recognition for great CX delivery, and benchmarks, ranks, awards, and certifies Csat, FCR, and QA performance.

People Experience Bot (PxBot) is a custom GPT AI tool designed for businesses and HR consulting. It provides accurate ChatGPT responses from your content, replacing SOP binders and FAQ pages. PxBot saves time by eliminating repetitive questions, offers live chat integration, and turns business materials into an automated, self-service powerhouse. It empowers employees to access information quickly and efficiently, in multiple languages, ensuring a personalized experience.

DeskDay is a Conversational Service Automation (CSA) platform designed for Managed Service Providers (MSPs) to deliver exceptional IT support. It offers chat-based ticketing, instant notifications, smart quality assurance, efficient billing, chat-based project management, and intelligent timesheet tracking. DeskDay aims to streamline service delivery, boost tech productivity, and reduce tool fatigue for MSPs and their customers.

InteliConvo® is a state-of-the-art AI-powered speech analytics and automation platform that enables businesses to process and analyze 100% of recorded customer conversations. It provides valuable insights into customer buying patterns, intents, sentiments, and feedback, which can be utilized to automate workflows, accelerate sales, improve debt collections, boost customer experience, and ensure compliance. The platform offers features like multilingual support, flexible deployment options, hot lead identification, debt default prediction, brand building insights, and compliance monitoring.

TheLoops is an all-in-one intelligent platform that provides actionable insights for CX teams using prediction and GenAI to increase productivity. It offers features such as AI Agent Copilot, Auto QA, intelligent collaboration, real-time operations visibility, and fast deployment. The application is designed to empower managers and agents with dynamic next best recommended actions, sentiment analysis, bug tracking, and prediction of churn. The platform ensures fast deployment, ease of use, scalability, and enterprise-grade data security.

Lang.ai is an AI-powered customer experience (CX) insights and automation platform designed for mid-market businesses. It helps businesses unlock CX data, increase automation beyond chatbots, drive decisions based on relevant and accurate CX insights, and improve the overall customer experience. Lang.ai offers a range of features, including intelligent triage of complex requests, email automation, continuous improvement of chatbots, granular tagging, proactive alerts, automated discovery of new topics, and custom taxonomies. It integrates seamlessly with popular helpdesks such as Zendesk, Salesforce, Intercom, Kustomer, Dixa, and Freshworks.

Genesys is a cloud-based contact center software that provides businesses with a variety of tools to improve customer experience. These tools include web messaging, live chat, chatbots, and AI-powered analytics. Genesys also offers a variety of integrations with other business applications, such as CRM and ERP systems.

Spinach is an AI-powered tool that transforms meeting discussions into actionable notes and automates post-meeting tasks. It seamlessly integrates with existing tools, supports multiple languages, and ensures enterprise-grade security. Users can effortlessly capture decision points, action items, and status updates, enhancing team collaboration and productivity.

Attio is a powerful and flexible customer relationship management (CRM) tool designed to empower businesses to build their own customized CRM systems. With Attio, users can create their dream CRM using templates, customize workflows, scale their business with enriched data and integrations, and analyze real-time reports. The tool offers features like permission control, real-time collaboration, note-taking, quick actions, automatic enrichment, Chrome extension, contact analysis, and filters. Attio is loved by builders for its collaboration features and flexibility, making it a popular choice for managing customer relationships effectively.

Certa is an all-in-one toolkit for third-party lifecycle management, powered by AI. It streamlines processes by connecting data sources, reducing IT resource needs, and providing full visibility over every stage. Certa offers personalized workflows, tailored automation, modular building blocks, integration with various apps, and smart services like NLP and metadata extraction. It helps automate compliance rules, streamline procurement, and track ESG performance. With 100+ integrations, Certa aims to save time and money for businesses while ensuring audit transparency and security.

WellyBox is an AI-powered receipt management application designed for businesses. It leverages the power of GPT and OCR to automate manual administrative tasks related to receipt tracking, organization, and management. With over 70 million documents processed, WellyBox is a leading solution for businesses worldwide, offering seamless integration with cloud storage solutions and accounting software.

Chaterimo is a customer service chatbot powered by AI (ChatGPT & Anthropic). It offers businesses a transformative customer service experience with intelligent, efficient, and personalized customer interactions. Chaterimo's AI-powered chatbot helps companies revolutionize the way they communicate with their clients, significantly reduce customer service costs, and save time.

Slite is an AI-powered knowledge base application that helps users create, organize, and search for information efficiently. It offers features such as live editor, AI-driven search, templates, integrations with existing tools, and multi-platform availability. Slite aims to streamline documentation processes, facilitate team collaboration, and provide personalized onboarding and support services. The application is trusted by over 200,000 leading companies for its user-friendly interface, quick setup, and continuous updates.

Supanote is an AI therapy notes application that offers HIPAA-compliant automated progress notes to help therapists save time and focus on their clients. The tool is designed for therapists, social workers, psychologists, and coaches to streamline the note-taking process. Supanote generates accurate notes in custom formats, ensuring data security and compliance with top-tier security measures. It is specifically trained for psychotherapy and coaching use-cases, providing responsible and high-quality notes while respecting client privacy. The application supports various session formats, including in-person, online sessions, dictation, and audio recordings.

Typewise is an AI-powered communication assistant that helps customer service and sales teams save time, improve response and resolution times, and increase customer satisfaction. It offers features such as text prediction, auto-completion, auto-generated email and chat responses, autocorrect and grammar check, real-time translation, and a custom AI language model. Typewise integrates with popular CRM systems and is available as a SaaS or on-premises solution.

Moveworks is an AI-powered employee support platform that automates tasks, provides information, and creates content across various business applications. It offers features such as task automation, ticket automation, enterprise search, data lookups, knowledge management, employee notifications, approval workflows, and internal communication. Moveworks integrates with numerous business applications and is trusted by over 5 million employees at 300+ companies.

SQM Group's mySQM™ QA software is a comprehensive solution for call centers to monitor, motivate, and manage agents, ultimately improving customer experience (CX) and reducing QA costs by 50%. It combines three data sources: post-call surveys, call handling data, and call compliance feedback, providing holistic CX insights. The software offers personalized agent self-coaching suggestions, real-time recognition for great CX delivery, and benchmarks, ranks, awards, and certifies Csat, FCR, and QA performance.

Krisp is an AI-powered tool designed to enhance online meetings and calls by removing background noises, transcribing conversations in real-time, generating meeting notes and summaries, and providing features like AI accent localization and call recording. It offers solutions for individuals, teams, call centers, and enterprises, ensuring clear communication and improved productivity. Krisp's advanced technology helps users focus on the conversation without distractions and ensures high-quality audio interactions.

ZenCall.ai is an AI-powered virtual assistant tool designed to simplify call management for businesses. It offers instant call answering, outbound call handling, and call redirection services. The application provides an AI agent that can transcribe calls, share URL links, and integrate with CRM systems. ZenCall.ai supports multiple languages and offers local phone numbers in various countries for seamless connectivity. Users can enjoy a free trial period and a refund policy for their first payment, ensuring a risk-free experience.

Vee is an intelligent conversational AI tool that serves as a virtual consultant for businesses. It leverages groundbreaking artificial intelligence technology to automate telephone client service processes and enhance business efficacy. Vee has a rich experience in completing a wide range of client support processes, from helpline services to mass outbound campaigns. The application has already interacted with millions of people and effectively implemented business processes for numerous companies across various industries.

echowin is an AI Employee Builder Platform that offers 24/7 AI Virtual Agents for businesses, including Virtual Receptionists, AI Support Bots, and AI Call Center services. The platform empowers teams with AI employees capable of handling calls, chats, and tasks across various channels, revolutionizing the way businesses operate. With features like omnichannel presence, agentic intelligence, multilingual mastery, tailored solutions, and voice mastery, echowin provides a comprehensive AI solution tailored to specific business needs.

PolyAI is an AI tool that offers a conversational platform for contact centers, enabling natural interactions with customers. It provides voice AI solutions to handle various tasks like account management, authentication, billing, booking, and troubleshooting. PolyAI aims to enhance customer experience, increase operational efficiency, and drive revenue generation through voice assistants. The platform is designed to transform call centers into revenue generators by resolving inquiries, improving customer satisfaction, and reducing operational costs.

Simple Phones is an AI-powered virtual phone system that allows businesses to never miss a call from a customer. By leveraging AI technology, the platform offers features such as inbound and outbound calls handled by a customized AI voice agent, transparent call logging, affordable pricing plans, extensive customization options, call routing capabilities, multilingual voice options, and the ability to integrate website or FAQ documents to enhance the AI agent's knowledge. The service is committed to providing a high-quality experience by quickly implementing agent revisions and answering customer questions.

Second Nature is an AI-powered sales training software that offers AI role-play simulations to help sales teams enhance their skills, boost sales, and increase productivity. The platform provides personalized AI training avatars for practicing various sales conversations, such as discovery calls, objection handling, and cold calling. Second Nature is used by leading companies to improve sales performance, accelerate proficiency attainment, and elevate customer satisfaction ratings.

Synthflow is an AI phone calling platform that offers AI receptionist and answering services. It allows users to build a no-code AI phone system with AI voice agents, automate routine calls, provide 24/7 customer support, and track performance insights. The platform integrates with various CRMs, offers real-time booking, multi-human transfer, post-call actions, and custom actions. Users can manage contacts, track conversation history, and connect with systems like HubSpot, GoHighLevel, and Zoho. Synthflow is known for its white-label solution, transparent billing, and easy integrations.

Agent4 is an AI-driven virtual agent platform that allows users to create custom voice experiences for callers to their business or mobile phone. The platform enables users to build intelligent agents that can answer calls, place calls, book meetings, listen to voicemails, and provide summaries. Agent4 offers real-time call monitoring, sentiment analysis for voicemails, and filtering out robocallers. Users can customize their agents with their own content and access their systems, making it a versatile tool for various call handling tasks.

Dasha is a conversational AI-as-a-service platform that allows developers to embed realistic voice and text conversational capabilities into their apps or products. With a single integration, developers can create smart conversational apps for web, desktop, mobile, IoT, and call centers. Dasha's declarative programming language, DashaScript, makes it easy to design complex real-world conversations that pass a limited Turing test. Developers can use Dasha to automate call center conversations, recreate the Google Duplex demo, or create no-code GUIs for their users. Dasha's platform is flexible and can be integrated with any platform or programming language. It also offers a free tier for builders and testers.

Caffeinated CX is an AI-powered customer support solution that helps businesses improve their customer support efficiency. It offers a range of features, including AI-powered response generation, ticket auto-triage, macro suggestion, and more. Caffeinated CX integrates with all major support software and is easy to implement. It is used by leading brands across industries and has helped them achieve significant improvements in their customer support metrics.

Salient is an AI-powered platform that helps automotive lenders automate customer interactions and improve the customer experience. It offers a range of features including automated welcome and verification calls, inbound call automation, early delinquency calls, and payment processing. Salient is SOC 2 compliant and PCI L1 certified, ensuring the security and privacy of customer data.

ConvoLinx is an AI-powered virtual receptionist that optimizes call handling, resolves inquiries, and drives cost-effective customer support. It offers features such as customizable interactions, continuous availability, call forwarding, appointment scheduling, and custom call flows. ConvoLinx seamlessly integrates into business processes, allowing for the collection of specific customer information and the provision of tailored solutions. Its unique customer call flows can be customized for any interaction, creating personalized call handlers to improve customer experience and drive satisfaction.

Air is the world's first AI that can have full on 10-40 minute long phone calls that sound like a REAL human, with infinite memory, perfect recall, and can autonomously take actions across 5,000 plus applications. It can do the entire job of a full time agent without having to be trained, managed or motivated. It just works 24/7/365.

Smith.ai is a customer engagement platform that combines the power of AI and human agents to provide 24/7 support for businesses. The platform offers a range of services, including virtual receptionists, outreach campaigns, and web chat. Smith.ai's AI technology is used to automate tasks such as lead screening, appointment booking, and call routing. This allows human agents to focus on providing personalized and efficient customer service.

SQM Group's mySQM™ QA software is a comprehensive solution for call centers to monitor, motivate, and manage agents, ultimately improving customer experience (CX) and reducing QA costs by 50%. It combines three data sources: post-call surveys, call handling data, and call compliance feedback, providing holistic CX insights. The software offers personalized agent self-coaching suggestions, real-time recognition for great CX delivery, and benchmarks, ranks, awards, and certifies Csat, FCR, and QA performance.

Loman is a 24/7 AI phone agent and receptionist designed specifically for restaurants. It revolutionizes the way restaurants manage calls by answering calls, taking orders, booking reservations, upselling customers, and more. Loman ensures every customer call is answered instantly, eliminates wait times, and provides seamless, personalized service. The AI technology behind Loman allows for top-tier customer service, reduced operational costs, and increased efficiency, ultimately enhancing the restaurant's reputation and bottom line.

JustCall is an AI-powered customer communication platform designed for customer-facing teams. It offers a suite of AI solutions such as Conversation Intelligence, AI Coaching, Automatic Call Scoring, Agent Assist, SMS Copilot, Agent Analytics, Call Transcription, Moment Analysis, and Sentiment Analysis. JustCall helps businesses enhance agent productivity, drive customer delight, and improve overall communication efficiency. The platform integrates with various CRM systems and offers features like Outbound Call Center, Inbound Contact Center, Business Phone System, IVR (Call Menu), Call Forwarding, Sales Dialer, Call Recording, Advanced Analytics, and more. JustCall is trusted by over 6,000 businesses worldwide for its AI-driven communication solutions.

Had-a Call is an AI-powered call management platform that revolutionizes customer outreach by breaking down language barriers and building stronger relationships with customers worldwide. It offers multi-language call center software, real-time call performance analytics, and scalable solutions for data-driven customer engagement. With Had-a Call, businesses can effortlessly scale their call center operations and make data-driven decisions to drive customer engagement and improve performance.

Ace Peak is an AI-powered cloud communication solution provider that offers advanced virtual phone numbers and innovative services to empower businesses with cutting-edge communication tools for success in the digital age. With a vast network of carriers and automation tools, Ace Peak aims to deliver exceptional customer experiences and optimize call center operations through real-time analytics and customer service automation. Trusted by over 1000 partners, Ace Peak is a reliable partner for businesses looking to expand globally and enhance their communication strategies.

AIReception is a conversational AI voice assistant platform that allows businesses to build virtual receptionists capable of answering customer questions 24/7. The AI voice assistants are designed to replicate human speech patterns and interactions, providing a natural and immersive experience. The platform offers features such as hyper-realistic voices, human-like interaction, perfect memory, customizable responses, and call transferring. AIReception aims to enhance customer service, reduce overhead costs, and provide detailed analytics for customer interactions.

Tomato.ai is an AI accent softening and neutralization software designed to improve customer service and sales metrics in call centers. The software uses AI-powered voice filters to clarify offshore agent voices, making them more intelligible and reducing customer frustration. Tomato.ai offers benefits such as improving CSAT, reducing agent churn, boosting savings and sales, and enabling the hiring of more offshore agents. The software works in real-time to soften accents, enhance voice quality, cancel noise, and preserve the natural rhythm of the speaker.

interface.ai is an AI platform that offers generative AI solutions and intelligent virtual assistant services tailored for banks and credit unions. The platform aims to optimize call center operations, automate processes, enhance customer and employee experience, and increase revenue for financial institutions. With a focus on conversational AI, voice-based biometrics, and caller-id authentication, interface.ai provides advanced solutions to improve operational efficiency and deliver personalized recommendations to prospects and customers. The platform is designed to handle call volumes, reduce wait times, and provide 24/7 member support, ultimately transforming call centers into revenue centers.

OpenCall.ai is an AI call center application that offers businesses a customized AI solution to handle calls, appointments, and customer inquiries. It streamlines operations, improves customer satisfaction, and increases revenue by eliminating wait times and providing a personalized experience. The AI is tailored to fit different industries like medical, beauty, real estate, and more, ensuring seamless integration with existing processes. OpenCall.ai is easy to deploy, powerful in customization, private in data handling, and reliable in solving common communication challenges.