mySQM™ QA

SQM Group's mySQM™ QA software is a comprehensive solution for call centers to monitor, motivate, and manage agents, ultimately improving customer experience (CX) and reducing QA costs by 50%. It combines three data sources: post-call surveys, call handling data, and call compliance feedback, providing holistic CX insights. The software offers personalized agent self-coaching suggestions, real-time recognition for great CX delivery, and benchmarks, ranks, awards, and certifies Csat, FCR, and QA performance.

InsightPro is a workforce analytics platform specifically designed for healthcare payers. It integrates claims processing, quality assurance, training, and contact center functionalities, all powered by AI and machine learning. The platform offers capabilities such as dashboards, team productivity, workforce optimization, workload management, workforce access, real-time monitoring, and training management. InsightPro aims to improve operational efficiencies, reduce costs, enhance workforce planning, and foster team collaboration within payer organizations.

SupportLogic is a Support Experience Management Platform that uses AI to help businesses improve their customer support operations. It offers a range of features, including sentiment analysis, backlog management, intelligent case routing, proactive alerts, swarming and collaboration, account health management, customer support analytics, text analytics, SLA/SLO management, quality monitoring and coaching, agent productivity, and translation. SupportLogic integrates with existing ticketing systems and apps, and can be implemented within 45 days.

Adola is an AI-powered assistant application that helps businesses in various industries manage customer interactions efficiently. It offers features such as handling reservations, managing appointments, making outbound calls, and providing multilingual support. Adola aims to streamline daily business tasks, enhance productivity, and improve customer satisfaction.

Karbon is an AI-powered practice management software designed for accounting firms to increase visibility, control, automation, efficiency, collaboration, and connectivity. It offers features such as team collaboration, workflow automation, project management, time & budgets tracking, billing & payments, reporting & analysis, artificial intelligence integration, email management, shared inbox, calendar integration, client management, client portal, eSignatures, document management, and enterprise-grade security. Karbon enables firms to automate tasks, work faster, strengthen connections, and drive productivity. It provides services like group onboarding, guided implementation, and enterprise resources including articles, ebooks, and videos for accounting firms. Karbon also offers live training, customer support, and a practice excellence scorecard for firms to assess their performance. The software is known for its AI and GPT integration, helping users save time and improve efficiency.

Leapmax is a workforce analytics software designed to enhance operational efficiency by improving employee productivity, ensuring data security, facilitating communication and collaboration, and managing compliance. The application offers features such as productivity management, data security, remote team collaboration, reporting management, and network health monitoring. Leapmax provides advantages like AI-based user detection, real-time activity tracking, remote co-browsing, collaboration suite, and actionable analytics. However, some disadvantages include the need for employee monitoring, potential privacy concerns, and dependency on internet connectivity. The application is commonly used by contact centers, outsourcers, enterprises, and back offices. Users can perform tasks like productivity monitoring, app usage tracking, communication and collaboration, compliance management, and remote workforce monitoring.

TalkFlow is an AI assistant application designed for meetings, interviews, and more. It offers real-time advice during conversations, helps in solving coding problems, and provides personalized assistance for both personal and enterprise use. The application utilizes AI technology to enhance communication, improve efficiency, and streamline processes in various scenarios.

Level AI is a provider of artificial intelligence (AI)-powered solutions for call centers. Its products include GenAI-automated Quality Assurance, Contact Center and Business Analytics, GenAI-powered VoC Insights, AgentGPT Real-Time Agent Assist, Agent Coaching, Agent Screen Recording, and Artificial Intelligence Integrations. Level AI's solutions are designed to help businesses improve customer experience, increase efficiency, and reduce costs. The company's customers include some of the world's leading customer service organizations, such as Brex and ezCater.

Front is an AI-powered platform designed to enhance customer service and operational efficiency. It offers a comprehensive suite of tools for managing shared inboxes, live chat support, team collaboration, AI chatbots, knowledge base management, workflow automation, integrations, and analytics. Front caters to various industries such as technology, financial services, logistics, manufacturing, professional services, and travel, providing solutions for customer service, operations, inbound sales, account management, and success. The platform aims to deliver exceptional customer experiences at scale by leveraging real-time collaboration, automation, and AI capabilities.

Leexi is an AI-powered meeting tool that helps users transcribe, analyze, and summarize calls and meetings. It uses generative AI to automate note-taking, report writing, and propose next steps, saving users time and improving productivity. Leexi offers features such as automated note-taking, tailored summaries, time-saving capabilities, express setup, facilitated collaboration, contextualized call summaries, and in-depth analysis. The application is suitable for various industries and professions, including sales, consulting, customer success, recruitment, finance, journalism, marketing, and real estate.

Tango is a comprehensive platform that automates contracts and payments for small and medium professional services practices and consultancies. It offers clear scope management, self-service contracts, eSignatures, automated billing, and easy payment options. Tango helps streamline client management, automate payment collection, and simplify contract renewal processes. Trusted by over 600 practices, studios, and agencies, Tango is designed to save time, reduce scope creep, and improve overall business efficiency.

Loman is a 24/7 AI phone agent and receptionist designed specifically for restaurants. It revolutionizes the way restaurants manage calls by answering calls, taking orders, booking reservations, upselling customers, and more. Loman ensures every customer call is answered instantly, eliminates wait times, and provides seamless, personalized service. The AI technology behind Loman allows for top-tier customer service, reduced operational costs, and increased efficiency, ultimately enhancing the restaurant's reputation and bottom line.

WorkViz is an AI-powered performance tool designed for remote teams to visualize productivity, maximize performance, and foresee the team's potential. It offers features such as automated daily reports, employee voice expression through emojis, workload management alerts, productivity solutions, and intelligent summaries. WorkViz ensures data security through guaranteed audit, desensitization, and SSL security protocols. The application has received positive feedback from clients for driving improvements, providing KPIs and benchmarks, and simplifying daily reporting. It helps users track work hours, identify roadblocks, and improve team performance.

inFeedo™ is a Conversational People Experience Platform powered by Conversational AI. It offers continuous listening, personalized engagement, predictive analytics, and automated actions to improve employee sentiments, predict candidate drop-offs, and enhance HR efficiency. The platform, led by 'Amber' - the Chief Listening Officer, provides solutions for talent retention, performance correlation, candidate experience, organizational productivity, and HR productivity. With features like automated conversational surveys, candidate onboarding acceleration, and AI-powered HR services, inFeedo™ aims to transform employee journeys from offer out to exit with 8 years of Science & AI research.

Helicone is an open-source platform designed for developers, offering observability solutions for logging, monitoring, and debugging. It provides sub-millisecond latency impact, 100% log coverage, industry-leading query times, and is ready for production-level workloads. Trusted by thousands of companies and developers, Helicone leverages Cloudflare Workers for low latency and high reliability, offering features such as prompt management, uptime of 99.99%, scalability, and reliability. It allows risk-free experimentation, prompt security, and various tools for monitoring, analyzing, and managing requests.

Krisp is the world's #1 Noise Cancelling App and AI Meeting Assistant that offers AI Noise Cancellation to remove background noises, voices, and echoes from online meetings. It provides features like Meeting Transcription, AI Meeting Notes and Summary generation, Meeting Recording, AI Accent Localization, and more. Krisp caters to individuals, teams, call centers, and developers, enhancing communication clarity and productivity. With a focus on various industries and use cases, Krisp ensures clear calls, efficient collaboration, and seamless integration with popular communication apps.

SQM Group's mySQM™ QA software is a comprehensive solution for call centers to monitor, motivate, and manage agents, ultimately improving customer experience (CX) and reducing QA costs by 50%. It combines three data sources: post-call surveys, call handling data, and call compliance feedback, providing holistic CX insights. The software offers personalized agent self-coaching suggestions, real-time recognition for great CX delivery, and benchmarks, ranks, awards, and certifies Csat, FCR, and QA performance.

Emotion Logic Ltd is an AI application that specializes in genuine emotion detection from voice data. The technology elevates applications across diverse sectors, including fraud investigations, healthcare, education, and customer service. Emotion Logic's focus is on providing valuable insights of users' genuine emotions through voice analysis, ensuring more nuanced and accurate insights of users' sentiments.

Krisp is the world's #1 Noise Cancelling App and AI Meeting Assistant that offers AI Noise Cancellation to remove background noises, voices, and echoes from online meetings. It provides features like Meeting Transcription, AI Meeting Notes and Summary generation, Meeting Recording, AI Accent Localization, and more. Krisp caters to individuals, teams, call centers, and developers, enhancing communication clarity and productivity. With a focus on various industries and use cases, Krisp ensures clear calls, efficient collaboration, and seamless integration with popular communication apps.

ZenCall.ai is an AI-powered virtual assistant tool designed to simplify call management for businesses. It offers features such as instant AI agent setup, call handling, outbound call management, and CRM integration. ZenCall ensures efficient call routing, instant call notifications, and secure data handling. With support for multiple languages and API integration, ZenCall enhances customer communication and optimizes call management processes.

Vee is an intelligent conversational AI tool that serves as a virtual consultant for businesses, effectively handling outbound calls, client support processes, and more. By combining groundbreaking artificial intelligence technology with real-world conversational experience, Vee ensures business efficacy and seamless customer interactions. With a rich history of successful implementations across various industries, Vee is a trusted partner for companies looking to streamline their operations and enhance customer satisfaction.

VOYP is a voice-powered AI application that serves as a personal call assistant, allowing users to make appointments, reservations, and international calls effortlessly. It offers features like international calls, multiple languages, call recording, and calendar integration. VOYP is beneficial for individuals with speech impairments or social anxiety, providing independence and convenience. The application is accessible through the web, Android, iPhone, and ChatGPT platforms, powered by Artificial Intelligence.

echowin is an AI-powered virtual receptionist and phone answering service that helps businesses manage incoming calls and customer inquiries efficiently. It uses advanced AI logic and reasoning to provide uninterrupted service in over 30 languages. The platform offers features such as smart call routing, call actions, real-time transcriptions, and multi-platform accessibility. echowin's AI receptionist works 24/7 to ensure businesses capture and convert every lead, offering a competitive advantage with crystal-clear calls and intelligent conversation handling. The application is designed to handle complex inquiries, customize voice and personality, and ensure secure handling of sensitive information for various businesses.

PolyAI is a website that offers a conversational platform powered by lifelike, adaptable, engaging, and dynamic voice AI technology. It aims to enhance customer experience by resolving over 50% of calls and consistently delivering the best brand experience. The platform transforms call centers into revenue generators by handling calls in multiple languages, increasing customer satisfaction, and generating revenue through longer calls. PolyAI helps businesses improve operational efficiency, customer loyalty, and agent satisfaction through actionable insights and modernizing the customer experience stack.

Simple Phones is an AI-powered virtual phone system that allows businesses to never miss a call from customers. The application uses AI agents to answer inbound and outbound calls, log call details, offer affordable pricing plans, provide customization options, and support multiple languages and accents. Users can create their own AI agent in just 60 seconds and customize it for various use cases, such as booking appointments, answering FAQs, and routing calls to different team members. Simple Phones aims to enhance customer communication and streamline call handling processes for businesses of all sizes.

Second Nature is an AI-powered sales training software that offers life-like role-playing simulations to enhance sales skills and productivity. It provides personalized AI role plays, customized simulations, and virtual pitch partners to help sales teams practice conversations, improve performance, and drive results. The platform features AI avatars, template libraries, and various training modules for different industries and use cases.

Synthflow is an AI phone calling platform that offers AI receptionist and answering services. It allows users to build a no-code AI phone system with AI voice agents, automate routine calls, provide 24/7 customer support, and track performance insights. The platform integrates with various CRMs, offers real-time booking, multi-human transfer, post-call actions, and custom actions. Users can manage contacts, track conversation history, and connect with systems like HubSpot, GoHighLevel, and Zoho. Synthflow is known for its white-label solution, transparent billing, and easy integrations.

Agent4 is an AI-driven virtual agent platform that allows users to create custom voice experiences for callers to their business or mobile phone. The platform enables users to build intelligent agents that can answer calls, place calls, book meetings, listen to voicemails, and provide summaries. Agent4 offers real-time call monitoring, sentiment analysis for voicemails, and filtering out robocallers. Users can customize their agents with their own content and access their systems, making it a versatile tool for various call handling tasks.

Dasha is a conversational AI-as-a-service platform that allows developers to embed realistic voice and text conversational capabilities into their apps or products. With a single integration, developers can create smart conversational apps for web, desktop, mobile, IoT, and call centers. Dasha's declarative programming language, DashaScript, makes it easy to design complex real-world conversations that pass a limited Turing test. Developers can use Dasha to automate call center conversations, recreate the Google Duplex demo, or create no-code GUIs for their users. Dasha's platform is flexible and can be integrated with any platform or programming language. It also offers a free tier for builders and testers.

Caffeinated CX is an AI-powered customer support solution that helps businesses improve their customer support efficiency. It offers a range of features, including AI-powered response generation, ticket auto-triage, macro suggestion, and more. Caffeinated CX integrates with all major support software and is easy to implement. It is used by leading brands across industries and has helped them achieve significant improvements in their customer support metrics.

Salient is an AI-powered platform that helps automotive lenders automate customer interactions and improve the customer experience. It offers a range of features including automated welcome and verification calls, inbound call automation, early delinquency calls, and payment processing. Salient is SOC 2 compliant and PCI L1 certified, ensuring the security and privacy of customer data.

ConvoLinx is an AI-powered virtual receptionist that optimizes call handling, resolves inquiries, and drives cost-effective customer support. It offers features such as customizable interactions, continuous availability, call forwarding, appointment scheduling, and custom call flows. ConvoLinx seamlessly integrates into business processes, allowing for the collection of specific customer information and the provision of tailored solutions. Its unique customer call flows can be customized for any interaction, creating personalized call handlers to improve customer experience and drive satisfaction.

Air is the world's first AI that can have full on 10-40 minute long phone calls that sound like a REAL human, with infinite memory, perfect recall, and can autonomously take actions across 5,000 plus applications. It can do the entire job of a full time agent without having to be trained, managed or motivated. It just works 24/7/365.

Smith.ai is a customer engagement platform that combines the power of AI and human agents to provide 24/7 support for businesses. The platform offers a range of services, including virtual receptionists, outreach campaigns, and web chat. Smith.ai's AI technology is used to automate tasks such as lead screening, appointment booking, and call routing. This allows human agents to focus on providing personalized and efficient customer service.

SQM Group's mySQM™ QA software is a comprehensive solution for call centers to monitor, motivate, and manage agents, ultimately improving customer experience (CX) and reducing QA costs by 50%. It combines three data sources: post-call surveys, call handling data, and call compliance feedback, providing holistic CX insights. The software offers personalized agent self-coaching suggestions, real-time recognition for great CX delivery, and benchmarks, ranks, awards, and certifies Csat, FCR, and QA performance.

Loman is a 24/7 AI phone agent and receptionist designed specifically for restaurants. It revolutionizes the way restaurants manage calls by answering calls, taking orders, booking reservations, upselling customers, and more. Loman ensures every customer call is answered instantly, eliminates wait times, and provides seamless, personalized service. The AI technology behind Loman allows for top-tier customer service, reduced operational costs, and increased efficiency, ultimately enhancing the restaurant's reputation and bottom line.

JustCall is an AI-powered customer communication platform designed for customer-facing teams. It offers a suite of AI solutions such as Conversation Intelligence, AI Coaching, Automatic Call Scoring, Agent Assist, SMS Copilot, Agent Analytics, Call Transcription, Moment Analysis, and Sentiment Analysis. JustCall helps businesses enhance agent productivity, drive customer delight, and improve overall communication efficiency. The platform integrates with various CRM systems and offers features like Outbound Call Center, Inbound Contact Center, Business Phone System, IVR (Call Menu), Call Forwarding, Sales Dialer, Call Recording, Advanced Analytics, and more. JustCall is trusted by over 6,000 businesses worldwide for its AI-driven communication solutions.

Had-a Call is an AI-powered call management platform that revolutionizes customer outreach by breaking down language barriers and building stronger relationships with customers worldwide. It offers multi-language call center software, real-time call performance analytics, and scalable solutions for data-driven customer engagement. With Had-a Call, businesses can effortlessly scale their call center operations and make data-driven decisions to drive customer engagement and improve performance.

Ace Peak is an AI-powered cloud communication solution provider that offers advanced virtual phone numbers and innovative services to empower businesses with cutting-edge communication tools for success in the digital age. With a vast network of carriers and automation tools, Ace Peak aims to deliver exceptional customer experiences and optimize call center operations through real-time analytics and customer service automation. Trusted by over 1000 partners, Ace Peak is a reliable partner for businesses looking to expand globally and enhance their communication strategies.

AIReception is a conversational AI voice assistant platform that allows businesses to build virtual receptionists capable of answering customer questions 24/7. The AI voice assistants are designed to replicate human speech patterns and interactions, providing a natural and immersive experience. The platform offers features such as hyper-realistic voices, human-like interaction, perfect memory, customizable responses, and call transferring. AIReception aims to enhance customer service, reduce overhead costs, and provide detailed analytics for customer interactions.

Tomato.ai is an AI accent softening and neutralization software designed to improve customer service and sales metrics in call centers. The software uses AI-powered voice filters to clarify offshore agent voices, making them more intelligible and reducing customer frustration. Tomato.ai offers benefits such as improving CSAT, reducing agent churn, boosting savings and sales, and enabling the hiring of more offshore agents. The software works in real-time to soften accents, enhance voice quality, cancel noise, and preserve the natural rhythm of the speaker.