Best AI tools for< Monitor Call Center Agents >

SQM Group's mySQM™ QA software is a comprehensive solution for call centers to monitor, motivate, and manage agents, ultimately improving customer experience (CX) and reducing QA costs by 50%. It combines three data sources: post-call surveys, call handling data, and call compliance feedback, providing holistic CX insights. The software offers personalized agent self-coaching suggestions, real-time recognition for great CX delivery, and benchmarks, ranks, awards, and certifies Csat, FCR, and QA performance.

LangCall is an AI-powered application that allows users to skip the hassle of making phone calls by letting AI agents handle the entire process. From navigating phone menus to connecting you with a human representative, LangCall ensures hold-free calls and fully automated AI interactions. Users can monitor call conversations in real-time and receive AI-generated summaries online. With a simple 1-2-3 process, LangCall offers a user-friendly web interface for effortless call management. The application offers different pricing plans based on usage, starting from a free plan with limited AI calls to premium plans for higher usage.

Retell AI is a powerful voice agent platform that enables users to build, test, deploy, and monitor AI voice agents at scale. It offers features such as call transfer, appointment booking, IVR navigation, batch calling, and post-call analysis. Retell AI provides advantages like verified phone numbers, branded call ID, custom analysis, and case studies. However, some disadvantages include the need for initial setup by an engineer, ongoing maintenance, and potential concurrent call limitations. The application is suitable for various industries and use cases, with multilingual support and compliance with industry standards.

Aircall is an AI-powered customer communications platform that unifies channels, automates tasks, and delivers actionable insights. Trusted by over 20,000 companies, Aircall offers easy-to-use features for better conversations, effortless management of business conversations, powerful analytics for more clarity, and AI-powered productivity to automate tasks and focus on customer relationships.

Convin is an omnichannel contact center platform powered by conversation intelligence. It offers a full-stack conversations QA platform for contact centers, AI learning management system for faster agent onboarding, real-time agent assist for improved conversions, automated agent coaching for personalized training, supervisor assist for tracking and assistance, and insights to collect 100% of customer intelligence. The platform also provides automated QA to audit and score customer conversations, analytics for quality management, and a mobile app for on-the-go access. Convin helps businesses in various industries like sales, support, compliance, collection, retention, healthtech, fintech, insurtech, edtech, real estate, hospitality & travel, and BPO to enhance customer interactions and drive revenue.

Flagright Solutions is an AI-native AML Compliance & Risk Management platform that offers real-time transaction monitoring, automated case management, AI forensics for screening, customer risk assessment, and sanctions screening. Trusted by financial institutions worldwide, Flagright's platform streamlines compliance workflows, reduces manual tasks, and enhances fraud detection accuracy. The platform provides end-to-end solutions for financial crime compliance, empowering operational teams to collaborate effectively and make reliable decisions. With advanced AI algorithms and real-time processing, Flagright ensures instant detection of suspicious activities, reducing false positives and enhancing risk detection capabilities.

Discuro is an all-in-one platform designed for developers to easily build, test, and consume complex AI workflows. It integrates with GPT-3, DALLE-2, and older OpenAI models, allowing users to chain prompts together in powerful ways. With Discuro, users can define their workflows in an easy-to-use UI and execute them with a single API call. The platform enables users to build and test complex self-transforming AI workflows and data sets, monitor AI usage, and generate completions efficiently.

Slang.ai is a voice AI tool designed specifically for restaurants to intelligently handle phone calls. It allows restaurants to answer questions, take reservations, and provide a seamless customer experience. The tool is built to understand different accents, answer common questions, and manage reservations efficiently. Slang.ai helps restaurants increase reservations, improve ROI, and save time by handling calls 24/7. It offers customizable experiences, real-time analytics, and easy setup within minutes.

CallCare is an AI-driven application designed to provide peace of mind for users concerned about the mental wellness of their elderly loved ones. The platform allows users to schedule intelligent calls to monitor the well-being of their loved ones, analyze call details with advanced analytics, and track mental wellness metrics through detailed reports. With a focus on mimicking human interaction, CallCare offers a secure and private environment for engaging conversations that aim to detect any mental wellness decline early on.

Aura is an all-in-one digital safety platform that uses artificial intelligence (AI) to protect your family online. It offers a wide range of features, including financial fraud protection, identity theft protection, VPN & online privacy, antivirus, password manager & smart vault, parental controls & safe gaming, and spam call protection. Aura is easy to use and affordable, and it comes with a 60-day money-back guarantee.

Roic AI is an AI tool designed to provide users with essential financial data for analyzing companies. It offers comprehensive company summaries, 30+ years of financial statements, and earnings call transcripts in a single location. Users can access crucial information about popular companies like Apple Inc. and Microsoft Corporation through this platform.

Quill is an AI-powered SEC filing platform that allows users to extract key information from filings, answer questions about public investor materials, access historical financial data, and receive real-time SEC filings and earnings call transcripts. The platform leverages financially-tuned AI to provide accurate and up-to-date information, making it a valuable tool for analysts and professionals in the finance industry.

Elixir is an AI tool designed for observability and testing of AI voice agents. It offers features such as automated testing, call review, monitoring, analytics, tracing, scoring, and reviewing. Elixir helps in simulating realistic test calls, analyzing conversations, identifying mistakes, and debugging issues with audio snippets and call transcripts. It provides detailed traces for complex abstractions, streamlines manual review processes, and allows for simulating thousands of calls for full test coverage. The tool is suitable for monitoring agent performance, detecting anomalies in real-time, and improving conversational systems through human-in-the-loop feedback.

Fathom AI Notetaker is an advanced AI application that revolutionizes the way meetings are conducted and documented. It provides shockingly accurate transcripts, instant summaries, and action items with consistent quality across every call. Fathom helps users stay fully present in meetings, save time on follow-up work, and accelerate the transition from meeting insights to actionable next steps. The application works seamlessly with popular tools like Slack, Salesforce, HubSpot, Notion, and Asana, making it a valuable asset for teams looking to enhance productivity and collaboration.

AIGUR is a generative AI platform that enables teams to build, collaborate, deploy, and manage generative AI flows. With AIGUR's no-code editor, users can create generative AI flows by dragging and dropping AI blocks and configuring how they interact. AIGUR also provides collaboration tools that allow multiple users to work on the same flow simultaneously. Once a flow is created, it can be integrated into any web or mobile application using a simple API call. AIGUR also provides monitoring tools that give users visibility into the different executions of their flows, as well as their cost, performance, and availability.

DoubleO AIPURE AI DOUBLE .O. is an AI automation tool designed for non-developers to easily create powerful AI automations. The tool allows users to give simple instructions, connect tools, and let a team of highly-trained DoubleO AI agents automate complex tasks. It offers pre-built and custom workflows for various teams, such as Sales, Marketing, Product, and Operations. The tool integrates with popular tools like Intercom, Slack, Salesforce, and more, ensuring data security and privacy with end-to-end encryption and compliance with data security standards. Users can benefit from features like automating pre-call prep, analyzing customer feedback, creating launch plans, and maintaining roadmaps.

SantaAI is a magical application that brings the spirit of Christmas to life for children through the persona of Santa Claus. Powered by artificial intelligence, SantaAI offers personalized dialogues that evolve over time, creating a unique and lasting bond with children. The application provides fascinating stories from the North Pole, encouraging learning through play and daily experiences. For parents, SantaAI offers a safe and protected environment with advanced parental control features and continuous educational support. With various call packages available, SantaAI ensures the magic of Christmas is always present, making it a delightful experience for both children and parents.

Monexa is a professional-grade financial analysis platform that offers institutional-grade market insights, news, and data analysis in one powerful platform. It provides comprehensive market analysis, AI-powered insights, rich data visualizations, research and analysis tools, advanced screener, rich financial history, automated SWOT analysis, comprehensive reports, interactive performance analytics, institutional investment tracking, company intelligence, dividend analysis, earnings call analysis, portfolio analytics, strategy explorer, real-time market intelligence, and more. Monexa is designed to help users make data-driven investment decisions with a comprehensive suite of analytical capabilities.

Hamming is an AI tool designed to help automate voice agent testing and optimization. It offers features such as prompt optimization, automated voice testing, monitoring, and more. The platform allows users to test AI voice agents against simulated users, create optimized prompts, actively monitor AI app usage, and simulate customer calls to identify system gaps. Hamming is trusted by AI-forward enterprises and is built for inbound and outbound agents, including AI appointment scheduling, AI drive-through, AI customer support, AI phone follow-ups, AI personal assistant, and AI coaching and tutoring.

Belva is an AI-powered phone-calling assistant that can make calls on your behalf. With Belva, you can simply state your objective and the AI will make the call for you, providing you with a live transcription of the conversation. Belva's envoys can handle a variety of tasks, from making appointments and reservations to solving customer issues. You can monitor your active calls in real-time or review saved transcripts to collect information from the call. With Belva, you can get off the phone and let the AI do the talking, saving you time and hassle.

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