Best AI tools for< Monitor Call Center Agents >

SQM Group's mySQM™ QA software is a comprehensive solution for call centers to monitor, motivate, and manage agents, ultimately improving customer experience (CX) and reducing QA costs by 50%. It combines three data sources: post-call surveys, call handling data, and call compliance feedback, providing holistic CX insights. The software offers personalized agent self-coaching suggestions, real-time recognition for great CX delivery, and benchmarks, ranks, awards, and certifies Csat, FCR, and QA performance.

LangCall is an AI-powered application that allows users to skip the hassle of making phone calls by letting AI agents handle the entire process. From navigating phone menus to connecting you with a human representative, LangCall ensures hold-free calls and fully automated AI interactions. Users can monitor call conversations in real-time and receive AI-generated summaries online. With a simple 1-2-3 process, LangCall offers a user-friendly web interface for effortless call management. The application offers different pricing plans based on usage, starting from a free plan with limited AI calls to premium plans for higher usage.

Aircall is an AI-powered customer communications platform that unifies channels, automates tasks, and delivers actionable insights. Trusted by over 20,000 companies, Aircall offers easy-to-use features for better conversations, effortless management of business conversations, powerful analytics for more clarity, and AI-powered productivity to automate tasks and focus on customer relationships.

Convin is an omnichannel contact center platform powered by conversation intelligence. It offers a full-stack conversations QA platform for contact centers, AI learning management system for faster agent onboarding, real-time agent assist for improved conversions, automated agent coaching for personalized training, supervisor assist for tracking and assistance, and insights to collect 100% of customer intelligence. The platform also provides automated QA to audit and score customer conversations, analytics for quality management, and a mobile app for on-the-go access. Convin helps businesses in various industries like sales, support, compliance, collection, retention, healthtech, fintech, insurtech, edtech, real estate, hospitality & travel, and BPO to enhance customer interactions and drive revenue.

Flagright Solutions is an AI-native AML Compliance & Risk Management platform that offers real-time transaction monitoring, automated case management, AI forensics for screening, customer risk assessment, and sanctions screening. Trusted by financial institutions worldwide, Flagright's platform streamlines compliance workflows, reduces manual tasks, and enhances fraud detection accuracy. The platform provides end-to-end solutions for financial crime compliance, empowering operational teams to collaborate effectively and make reliable decisions. With advanced AI algorithms and real-time processing, Flagright ensures instant detection of suspicious activities, reducing false positives and enhancing risk detection capabilities.

Slang.ai is a voice AI tool designed specifically for restaurants to intelligently handle phone calls. It allows restaurants to answer questions, take reservations, and provide a seamless customer experience. The tool is built to understand different accents, answer common questions, and manage reservations efficiently. Slang.ai helps restaurants increase reservations, improve ROI, and save time by handling calls 24/7. It offers customizable experiences, real-time analytics, and easy setup within minutes.

CallCare is an AI-driven application designed to provide peace of mind for users concerned about the mental wellness of their elderly loved ones. The platform allows users to schedule intelligent calls to monitor the well-being of their loved ones, analyze call details with advanced analytics, and track mental wellness metrics through detailed reports. With a focus on mimicking human interaction, CallCare offers a secure and private environment for engaging conversations that aim to detect any mental wellness decline early on.

Aura is an all-in-one digital safety platform that uses artificial intelligence (AI) to protect your family online. It offers a wide range of features, including financial fraud protection, identity theft protection, VPN & online privacy, antivirus, password manager & smart vault, parental controls & safe gaming, and spam call protection. Aura is easy to use and affordable, and it comes with a 60-day money-back guarantee.

Roic AI is an AI tool designed to provide users with essential financial data for analyzing companies. It offers comprehensive company summaries, 30+ years of financial statements, and earnings call transcripts in a single location. Users can access crucial information about popular companies like Apple Inc. and Microsoft Corporation through this platform.

Quill is an AI-powered SEC filing platform that allows users to extract key information from filings, answer questions about public investor materials, access historical financial data, and receive real-time SEC filings and earnings call transcripts. The platform leverages financially-tuned AI to provide accurate and up-to-date information, making it a valuable tool for analysts and professionals in the finance industry.

Elixir is an AI tool designed for observability and testing of AI voice agents. It offers features such as automated testing, call review, monitoring, analytics, tracing, scoring, and reviewing. Elixir helps in simulating realistic test calls, analyzing conversations, identifying mistakes, and debugging issues with audio snippets and call transcripts. It provides detailed traces for complex abstractions, streamlines manual review processes, and allows for simulating thousands of calls for full test coverage. The tool is suitable for monitoring agent performance, detecting anomalies in real-time, and improving conversational systems through human-in-the-loop feedback.

AIGUR is a generative AI platform that enables teams to build, collaborate, deploy, and manage generative AI flows. With AIGUR's no-code editor, users can create generative AI flows by dragging and dropping AI blocks and configuring how they interact. AIGUR also provides collaboration tools that allow multiple users to work on the same flow simultaneously. Once a flow is created, it can be integrated into any web or mobile application using a simple API call. AIGUR also provides monitoring tools that give users visibility into the different executions of their flows, as well as their cost, performance, and availability.

DoubleO AIPURE AI DOUBLE .O. is an AI automation tool designed for non-developers to easily create powerful AI automations. The tool allows users to give simple instructions, connect tools, and let a team of highly-trained DoubleO AI agents automate complex tasks. It offers pre-built and custom workflows for various teams, such as Sales, Marketing, Product, and Operations. The tool integrates with popular tools like Intercom, Slack, Salesforce, and more, ensuring data security and privacy with end-to-end encryption and compliance with data security standards. Users can benefit from features like automating pre-call prep, analyzing customer feedback, creating launch plans, and maintaining roadmaps.

SantaAI is a magical application that brings the spirit of Christmas to life for children through the persona of Santa Claus. Powered by artificial intelligence, SantaAI offers personalized dialogues that evolve over time, creating a unique and lasting bond with children. The application provides fascinating stories from the North Pole, encouraging learning through play and daily experiences. For parents, SantaAI offers a safe and protected environment with advanced parental control features and continuous educational support. With various call packages available, SantaAI ensures the magic of Christmas is always present, making it a delightful experience for both children and parents.

Monexa is a professional-grade financial analysis platform that offers institutional-grade market insights, news, and data analysis in one powerful platform. It provides comprehensive market analysis, AI-powered insights, rich data visualizations, research and analysis tools, advanced screener, rich financial history, automated SWOT analysis, comprehensive reports, interactive performance analytics, institutional investment tracking, company intelligence, dividend analysis, earnings call analysis, portfolio analytics, strategy explorer, real-time market intelligence, and more. Monexa is designed to help users make data-driven investment decisions with a comprehensive suite of analytical capabilities.

Hamming is an AI tool designed to help automate voice agent testing and optimization. It offers features such as prompt optimization, automated voice testing, monitoring, and more. The platform allows users to test AI voice agents against simulated users, create optimized prompts, actively monitor AI app usage, and simulate customer calls to identify system gaps. Hamming is trusted by AI-forward enterprises and is built for inbound and outbound agents, including AI appointment scheduling, AI drive-through, AI customer support, AI phone follow-ups, AI personal assistant, and AI coaching and tutoring.

Belva is an AI-powered phone-calling assistant that can make calls on your behalf. With Belva, you can simply state your objective and the AI will make the call for you, providing you with a live transcription of the conversation. Belva's envoys can handle a variety of tasks, from making appointments and reservations to solving customer issues. You can monitor your active calls in real-time or review saved transcripts to collect information from the call. With Belva, you can get off the phone and let the AI do the talking, saving you time and hassle.

LLMMM is an AI tool designed to monitor how AI models perceive and present brands. It offers real-time monitoring and cross-model insights to help brands understand their digital presence across various leading AI platforms. With automated analysis and lightning-fast results, LLMMM provides immediate visibility into how AI chatbots interpret brands. The tool focuses on brand intelligence, brand safety monitoring, misalignment detection, and cross-model brand intelligence. Users can create an account in minutes and access a range of features to track and analyze their brand's performance in the AI landscape.

New Relic is an AI monitoring platform that offers an all-in-one observability solution for monitoring, debugging, and improving the entire technology stack. With over 30 capabilities and 750+ integrations, New Relic provides the power of AI to help users gain insights and optimize performance across various aspects of their infrastructure, applications, and digital experiences.

Browse AI is an AI-powered data extraction and monitoring platform that allows users to scrape and monitor data from any website without the need for coding. It offers a full suite of features for stress-free data extraction, including turning websites into APIs, monitoring for changes, and creating prebuilt robots for various use cases. With over 7,000 integrations, Browse AI ensures reliable and scalable data extraction with no coding required. The platform is trusted by over 558,000 users worldwide and is designed to simplify the process of turning any website into a reliable data pipeline.

AgentOps is a toolkit for evaluating and developing robust and reliable AI agents. It provides benchmarks, observability, and replay analytics to help developers build better agents. AgentOps is open beta and can be signed up for here. Key features of AgentOps include: - Session replays in 3 lines of code: Initialize the AgentOps client and automatically get analytics on every LLM call. - Time travel debugging: (coming soon!) - Agent Arena: (coming soon!) - Callback handlers: AgentOps works seamlessly with applications built using Langchain and LlamaIndex.

OpenLLM is a platform that helps developers run any open-source Large Language Models (LLMs) as OpenAI-compatible API endpoints, locally and in the cloud. It supports a wide range of LLMs, provides state-of-the-art serving and inference performance, and simplifies cloud deployment via BentoML. Users can fine-tune, serve, deploy, and monitor any LLMs with ease using OpenLLM. The platform also supports various quantization techniques, serving fine-tuning layers, and multiple runtime implementations. OpenLLM seamlessly integrates with other tools like OpenAI Compatible Endpoints, LlamaIndex, LangChain, and Transformers Agents. It offers deployment options through Docker containers, BentoCloud, and provides a community for collaboration and contributions.

tinyllm is a lightweight framework designed for developing, debugging, and monitoring LLM and Agent powered applications at scale. It aims to simplify code while enabling users to create complex agents or LLM workflows in production. The core classes, Function and FunctionStream, standardize and control LLM, ToolStore, and relevant calls for scalable production use. It offers structured handling of function execution, including input/output validation, error handling, evaluation, and more, all while maintaining code readability. Users can create chains with prompts, LLM models, and evaluators in a single file without the need for extensive class definitions or spaghetti code. Additionally, tinyllm integrates with various libraries like Langfuse and provides tools for prompt engineering, observability, logging, and finite state machine design.

Xata Agent is an open source tool designed to monitor PostgreSQL databases, identify issues, and provide recommendations for improvements. It acts as an AI expert, offering proactive suggestions for configuration tuning, troubleshooting performance issues, and common database problems. The tool is extensible, supports monitoring from cloud services like RDS & Aurora, and uses preset SQL commands to ensure database safety. Xata Agent can run troubleshooting statements, notify users of issues via Slack, and supports multiple AI models for enhanced functionality. It is actively used by the Xata team to manage Postgres databases efficiently.

Invariant Analyzer is an open-source scanner designed for LLM-based AI agents to find bugs, vulnerabilities, and security threats. It scans agent execution traces to identify issues like looping behavior, data leaks, prompt injections, and unsafe code execution. The tool offers a library of built-in checkers, an expressive policy language, data flow analysis, real-time monitoring, and extensible architecture for custom checkers. It helps developers debug AI agents, scan for security violations, and prevent security issues and data breaches during runtime. The analyzer leverages deep contextual understanding and a purpose-built rule matching engine for security policy enforcement.

Tribe AI is a low code tool designed to rapidly build and coordinate multi-agent teams. It leverages the langgraph framework to customize and coordinate teams of agents, allowing tasks to be split among agents with different strengths for faster and better problem-solving. The tool supports persistent conversations, observability, tool calling, human-in-the-loop functionality, easy deployment with Docker, and multi-tenancy for managing multiple users and teams.

APIPark is an open-source AI Gateway and Developer Portal that enables users to easily manage, integrate, and deploy AI and API services. It provides robust API management features, including creation, monitoring, and access control, to help developers efficiently and securely develop and manage their APIs. The platform aims to solve challenges such as connecting to powerful AI models, managing complex AI & API call relationships, overseeing API creation and security, simplifying fault detection and troubleshooting, and enhancing the visibility and valuation of data assets.

AppWorld is a high-fidelity execution environment of 9 day-to-day apps, operable via 457 APIs, populated with digital activities of ~100 people living in a simulated world. It provides a benchmark of natural, diverse, and challenging autonomous agent tasks requiring rich and interactive coding. The repository includes implementations of AppWorld apps and APIs, along with tests. It also introduces safety features for code execution and provides guides for building agents and extending the benchmark.

AIlice is a fully autonomous, general-purpose AI agent that aims to create a standalone artificial intelligence assistant, similar to JARVIS, based on the open-source LLM. AIlice achieves this goal by building a "text computer" that uses a Large Language Model (LLM) as its core processor. Currently, AIlice demonstrates proficiency in a range of tasks, including thematic research, coding, system management, literature reviews, and complex hybrid tasks that go beyond these basic capabilities. AIlice has reached near-perfect performance in everyday tasks using GPT-4 and is making strides towards practical application with the latest open-source models. We will ultimately achieve self-evolution of AI agents. That is, AI agents will autonomously build their own feature expansions and new types of agents, unleashing LLM's knowledge and reasoning capabilities into the real world seamlessly.

SalesGPT is an open-source AI agent designed for sales, utilizing context-awareness and LLMs to work across various communication channels like voice, email, and texting. It aims to enhance sales conversations by understanding the stage of the conversation and providing tools like product knowledge base to reduce errors. The agent can autonomously generate payment links, handle objections, and close sales. It also offers features like automated email communication, meeting scheduling, and integration with various LLMs for customization. SalesGPT is optimized for low latency in voice channels and ensures human supervision where necessary. The tool provides enterprise-grade security and supports LangSmith tracing for monitoring and evaluation of intelligent agents built on LLM frameworks.

Praison AI is a low-code, centralised framework that simplifies the creation and orchestration of multi-agent systems for various LLM applications. It emphasizes ease of use, customization, and human-agent interaction. The tool leverages AutoGen and CrewAI frameworks to facilitate the development of AI-generated scripts and movie concepts. Users can easily create, run, test, and deploy agents for scriptwriting and movie concept development. Praison AI also provides options for full automatic mode and integration with OpenAI models for enhanced AI capabilities.

Langfuse is a powerful tool that helps you develop, monitor, and test your LLM applications. With Langfuse, you can: * **Develop:** Instrument your app and start ingesting traces to Langfuse, inspect and debug complex logs, and manage, version, and deploy prompts from within Langfuse. * **Monitor:** Track metrics (cost, latency, quality) and gain insights from dashboards & data exports, collect and calculate scores for your LLM completions, run model-based evaluations, collect user feedback, and manually score observations in Langfuse. * **Test:** Track and test app behaviour before deploying a new version, test expected in and output pairs and benchmark performance before deploying, and track versions and releases in your application. Langfuse is easy to get started with and offers a generous free tier. You can sign up for Langfuse Cloud or deploy Langfuse locally or on your own infrastructure. Langfuse also offers a variety of integrations to make it easy to connect to your LLM applications.

Awesome-LLMOps is a curated list of the best LLMOps tools, providing a comprehensive collection of frameworks and tools for building, deploying, and managing large language models (LLMs) and AI agents. The repository includes a wide range of tools for tasks such as building multimodal AI agents, fine-tuning models, orchestrating applications, evaluating models, and serving models for inference. It covers various aspects of the machine learning operations (MLOps) lifecycle, from training to deployment and observability. The tools listed in this repository cater to the needs of developers, data scientists, and machine learning engineers working with large language models and AI applications.

QuantaLogic is a ReAct framework for building advanced AI agents that seamlessly integrates large language models with a robust tool system. It aims to bridge the gap between advanced AI models and practical implementation in business processes by enabling agents to understand, reason about, and execute complex tasks through natural language interaction. The framework includes features such as ReAct Framework, Universal LLM Support, Secure Tool System, Real-time Monitoring, Memory Management, and Enterprise Ready components.

A curated list of 50+ resources to help you become a Generative AI Data Scientist. This repository includes resources on building GenAI applications with Large Language Models (LLMs), and deploying LLMs and GenAI with Cloud-based solutions.

Ollama is a lightweight, extensible framework for building and running language models on the local machine. It provides a simple API for creating, running, and managing models, as well as a library of pre-built models that can be easily used in a variety of applications. Ollama is designed to be easy to use and accessible to developers of all levels. It is open source and available for free on GitHub.

ZenML is an extensible, open-source MLOps framework for creating portable, production-ready machine learning pipelines. By decoupling infrastructure from code, ZenML enables developers across your organization to collaborate more effectively as they develop to production.

This repository provides a collection of tools and techniques for defending against injection attacks in software applications. It includes code samples, best practices, and guidelines for implementing secure coding practices to prevent common injection vulnerabilities such as SQL injection, XSS, and command injection. The tools and resources in this repository aim to help developers build more secure and resilient applications by addressing one of the most common and critical security threats in modern software development.

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