Convin

Convin

Transform Customer Experience with AI-powered Conversations

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Convin is an omnichannel contact center platform powered by conversation intelligence. It offers a full-stack conversations QA platform for contact centers, AI learning management system for faster agent onboarding, real-time agent assist for improved conversions, automated agent coaching for personalized training, supervisor assist for tracking and assistance, and insights to collect 100% of customer intelligence. The platform also provides automated QA to audit and score customer conversations, analytics for quality management, and a mobile app for on-the-go access. Convin helps businesses in various industries like sales, support, compliance, collection, retention, healthtech, fintech, insurtech, edtech, real estate, hospitality & travel, and BPO to enhance customer interactions and drive revenue.

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Features

Advantages

  • Enhanced customer interactions
  • Improved agent performance
  • Personalized training
  • Real-time monitoring
  • Increased revenue

Disadvantages

  • Complex setup process
  • Requires training for optimal usage
  • May be costly for small businesses

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