Convin
Transform Customer Experience with AI-powered Conversations
Convin is an omnichannel contact center platform powered by conversation intelligence. It offers a full-stack conversations QA platform for contact centers, AI learning management system for faster agent onboarding, real-time agent assist for improved conversions, automated agent coaching for personalized training, supervisor assist for tracking and assistance, and insights to collect 100% of customer intelligence. The platform also provides automated QA to audit and score customer conversations, analytics for quality management, and a mobile app for on-the-go access. Convin helps businesses in various industries like sales, support, compliance, collection, retention, healthtech, fintech, insurtech, edtech, real estate, hospitality & travel, and BPO to enhance customer interactions and drive revenue.
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Features
- Full-stack conversations QA platform
- AI learning management system
- Real-time agent assist
- Automated agent coaching
- Supervisor assist
Advantages
- Enhanced customer interactions
- Improved agent performance
- Personalized training
- Real-time monitoring
- Increased revenue
Disadvantages
- Complex setup process
- Requires training for optimal usage
- May be costly for small businesses
Frequently Asked Questions
-
Q:What industries can benefit from Convin?
A:Convin caters to industries like sales, support, compliance, collection, and more. -
Q:Is Convin's AI tool GDPR-ready?
A:Yes, Convin is GDPR-ready and compliant with various data protection regulations. -
Q:How does Convin help in agent coaching?
A:Convin provides automated agent coaching based on conversation analysis and behavior patterns.
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