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Convin
Transform Customer Experience with AI-powered Conversations
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Convin is an omnichannel contact center platform powered by conversation intelligence. It offers a full-stack conversations QA platform for contact centers, AI learning management system for faster agent onboarding, real-time agent assist for improved conversions, automated agent coaching for personalized training, supervisor assist for tracking and assistance, and insights to collect 100% of customer intelligence. The platform also provides automated QA to audit and score customer conversations, analytics for quality management, and a mobile app for on-the-go access. Convin helps businesses in various industries like sales, support, compliance, collection, retention, healthtech, fintech, insurtech, edtech, real estate, hospitality & travel, and BPO to enhance customer interactions and drive revenue.
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Features
- Full-stack conversations QA platform
- AI learning management system
- Real-time agent assist
- Automated agent coaching
- Supervisor assist
Advantages
- Enhanced customer interactions
- Improved agent performance
- Personalized training
- Real-time monitoring
- Increased revenue
Disadvantages
- Complex setup process
- Requires training for optimal usage
- May be costly for small businesses
Frequently Asked Questions
-
Q:What industries can benefit from Convin?
A:Convin caters to industries like sales, support, compliance, collection, and more. -
Q:Is Convin's AI tool GDPR-ready?
A:Yes, Convin is GDPR-ready and compliant with various data protection regulations. -
Q:How does Convin help in agent coaching?
A:Convin provides automated agent coaching based on conversation analysis and behavior patterns.
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Convin is an omnichannel contact center platform powered by conversation intelligence. It offers a full-stack conversations QA platform for contact centers, AI learning management system for faster agent onboarding, real-time agent assist for improved conversions, automated agent coaching for personalized training, supervisor assist for tracking and assistance, and insights to collect 100% of customer intelligence. The platform also provides automated QA to audit and score customer conversations, analytics for quality management, and a mobile app for on-the-go access. Convin helps businesses in various industries like sales, support, compliance, collection, retention, healthtech, fintech, insurtech, edtech, real estate, hospitality & travel, and BPO to enhance customer interactions and drive revenue.
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Maigon
Maigon is a state-of-the-art AI application designed for contract review. It offers AI-driven tools for efficient and accurate contract screening, legal question answering, and contract finalization guidance. Maigon integrates the latest deep learning technology, including OpenAI's GPT-4, to provide unmatched compliance review experiences for clients. The platform supports various legal document reviews, such as data processing agreements, privacy policies, non-disclosure agreements, consultancy agreements, product supply agreements, R&D agreements, and end user license agreements. Maigon's key features include quick start, own data collection, up-to-date solutions, custom playbook integration, unmatched speed, on-premise availability, multilingual support, and state-of-the-art technology. Trusted by industry leaders, Maigon helps businesses automate legal document reviews, saving time and resources for strategic tasks.
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Peslac AI
Peslac AI is an intelligent document processing and data extraction tool that streamlines document-heavy processes with advanced AI technology. It offers features such as data extraction, document analysis, form processing, and workflow automation. Peslac serves industries like insurance, finance, healthcare, legal, and more, providing tailored solutions for each sector. The platform allows users to upload documents, automate processing, and integrate extracted data with existing workflows. With Peslac, users can experience enhanced efficiency and accuracy in their document management tasks.
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Dili
Dili is an AI Diligence Platform that automates diligence processes for various industries such as Real Estate, Private Equity, Tax Credit, and Venture Capital. It offers features like extracting key data instantly, supporting various document types, flagging transaction issues, intelligent document search, and risk assessments. Dili provides advantages such as reliable insights, confidence scores for answers, error detection, custom workflows, and domain expertise encoding. However, it may have limitations in fine-tuning models on user data, handling complex math tasks, and measuring accuracy in certain cases.
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SimpliTerms
SimpliTerms is an AI tool that simplifies and summarizes lengthy privacy policies and terms of use into concise summaries of 100-300 words. It helps users understand crucial points without spending hours reading complex legal documents. By providing AI-generated summaries, SimpliTerms aims to save time, prevent legal issues, and protect user privacy. The tool offers different pricing plans to cater to various user needs, making it easy to access summaries for different websites and online services.
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Robin AI
Robin AI is a legal AI application that accelerates contract review and analysis processes, providing precision edits, fast contract data retrieval, and high-quality contract services. The platform offers AI-native software integrated into Microsoft Word, empowering legal teams to streamline contract processes efficiently. With features like contract reports generation, clause search, and fast contract turnaround times, Robin AI aims to simplify contract management for businesses worldwide. The application combines proprietary machine learning models with expert legal professionals to deliver scalable solutions and enterprise-grade security measures. Robin AI is designed to enhance legal teams' productivity, mitigate risks, and ensure consistent high-quality work in a secure and private environment.
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Parsepolicy
Parsepolicy is an AI-powered tool that aims to make privacy policies more understandable for users. By utilizing advanced parsing technology, the tool simplifies legal terms, jargon, and complexities in privacy policies, breaking them down into easy-to-understand language. Users can generate a unique URL by entering their email address and paying with Stripe, receiving a simplified, human-readable privacy policy within minutes. The tool helps users gain insights into how their data is handled, understand their rights, and make informed decisions to protect their privacy online. Privacy and data security are top priorities, with cutting-edge encryption and secure protocols in place to ensure the confidentiality of personal information. Currently, the website is at the MVP stage.
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Base64.ai
Base64.ai is an AI-powered document intelligence company that offers a comprehensive solution to bring AI into document-based workflows. The platform enables users to power complex document processing, workflow automation, AI agents, and data intelligence. It provides multi-modal AI capabilities to ingest data from various sources, pre-trained deep learning models for quick setup, and automation of business decisions via AI agents and Large Action Models. Base64.ai aims to eliminate manual document processing and outdated text extraction systems, helping organizations achieve higher efficiency, accuracy, and digital transformation.
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Legal AI
Legal AI is an AI-based legal assistant designed to simplify legal tasks, save time, and reduce costs associated with legal interactions. It aims to complement rather than replace human users, providing a user-friendly tool for navigating legal matters. The platform offers a range of features to enhance the legal experience and streamline processes for individuals and businesses.
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Biscuits.ai
Biscuits.ai is an AI-powered cookie policy generator that helps website owners create customized cookie policies by automatically detecting the necessary cookies based on the website's URL. With Biscuits.ai, users can easily generate a comprehensive cookie policy to ensure compliance with privacy regulations and protect user data.
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Wunderschild
Schwarzthal Tech's Wunderschild is an AI-driven platform for financial crime intelligence, revolutionizing compliance and investigation techniques. It provides intelligence solutions based on network assessment, data linkage, flow aggregation, and machine learning. The platform offers insights on strategic risks related to Politically Exposed Persons, Serious Organised Crime, Terrorism Financing, and more. With features like Compliance, Investigation, Know Your Network, Media Scan, Document Drill, and Transaction Monitoring, Wunderschild empowers users to enhance compliance functions, conduct deep dives in complex transnational crime cases, and detect suspicious activities. The platform is trusted by global companies and offers advanced OCR, multilingual support, and risk assessment capabilities.
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Bemi
Bemi is an Automatic Audit Trail tool designed for PostgreSQL databases. It allows users to track data changes reliably without the need for complex engineering or costly infrastructure. Bemi offers seamless setup, contextualized data tracking, and secure data storage with military-grade encryption. It integrates with popular ORM frameworks and provides a robust audit trail for audit & compliance, observability & troubleshooting, and data recovery.
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Kintsugi
Kintsugi is a sales tax automation tool designed to help companies globally manage their sales tax compliance effortlessly. The platform offers comprehensive features to automate tax calculations, registrations, filings, and exposure monitoring. Kintsugi provides a user-friendly interface and integrates with various platforms to streamline the sales tax process for businesses of all sizes. With Kintsugi, users can save time, reduce errors, and ensure compliance with sales tax regulations.
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micro1
micro1 is an AI recruitment engine designed to hire top global talent efficiently and effectively. It offers a platform where companies can source, vet, and hire world-class software engineers and AI teams with the help of AI Interviewer technology. The application streamlines the recruitment process, saving time and resources by automating candidate vetting and matching top talent with the hiring companies. micro1 aims to revolutionize the traditional hiring methods by providing access to a diverse pool of pre-vetted talent and offering a seamless recruitment experience for both candidates and companies.
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DryRun Security
DryRun Security is a contextual security analysis tool designed to help organizations uncover risks in their codebase that traditional pattern-matching tools may miss. By providing real-time feedback, clear guidance, and customizable code policies, DryRun Security empowers security leaders, AppSec engineers, and developers to enhance code security, streamline compliance, and increase developer engagement. The tool supports various languages and frameworks, offers natural language code policies, and integrates with GitHub and Slack for notifications and reporting.
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Choice Internet Brands, Inc.
Choice Internet Brands, Inc. is a company offering global digital solutions and equity holdings. They invest in education, cybersecurity, digital startups, digital marketing, and compliance watch. One of their products is KidsChatGPT, a children's online privacy protection act compliant kids artificial intelligence chat bot platform-as-a-service for education and youth-related companies. They also offer Ai Kids Tablet, a complete Android 13 tablet with an offline A.I. chat companion for kids. Additionally, they provide HighlightFactCheck, a Chrome Extension that highlights text on any website and verifies if it's true or false.
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Cape
Cape is an AI tool that offers solutions for sales, customer service, personalized marketing, KYC, and third-party risk management. It provides agentic search, workflow automation, and knowledge retrieval to enhance productivity and efficiency. Cape ensures data security with comprehensive user and data permissions. The platform leverages AI to streamline business processes and improve decision-making through insights retrieval.
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Veriff
Veriff.com is an AI-powered identity verification platform designed for fraud prevention, compliance, and enhancing customer safety. It offers a range of services such as document verification, proof of address, database verification checks, biometric authentication, and more. Veriff combines AI technology with human verification teams to ensure secure and seamless user experiences while combating fraudulent activities. The platform helps businesses build trusted digital communities, improve user experience, and drive growth by safeguarding customer identities.
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Checkr
Checkr is an employee background screening platform that offers a range of services to help companies make informed hiring decisions. The platform provides criminal background checks, employment verification, driving record checks, drug testing, education verification, and more. Checkr is designed to streamline the screening process with AI and automation, delivering fast and accurate results while enhancing the candidate experience. The platform caters to various industries and company sizes, offering integrations, compliance tools, and developer resources to support efficient background checks.
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Telescope
Telescope is a generative intelligence application designed for the finance industry. It leverages data and foundation models to co-pilot investors with AI, reducing investor paralysis and enhancing discovery. The application simplifies investment discovery for retail investors, enables stock discovery in innovative ways, and transforms official company announcements into polished articles. Telescope also provides chart pattern analysis, ensures compliance with ethical frameworks, and offers customizable AI-powered investment tools for trading platforms.
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FlowX.AI
FlowX.AI is an AI-powered platform designed to modernize large financial institutions end-to-end. It offers solutions for application modernization, business process modernization, infrastructure modernization, and features AI agents to assist in various tasks. The platform aims to accelerate digital transformation, reduce time to market, and enhance efficiency in financial services. Trusted by leading banking institutions, FlowX.AI provides a no-code/low-code platform for legacy system replacement, integration, and compliance automation.
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Equixly
Equixly is an AI-powered application designed to help secure APIs by identifying vulnerabilities and weaknesses through continuous security testing. The platform offers features such as scalable API PenTesting, rapid remediation, attack simulation, mapping attack surface, compliance simplification, and data exposure minimization. Equixly aims to provide users with a comprehensive solution to enhance API security and reduce the risk of breaches.
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Hotseat AI
Hotseat AI is a legal research assistant that allows users to search through legal documents and find expert-level quotes matching their queries in seconds. It offers semantic search capabilities, metadata extraction, and the ability to search over both public and private documents. The tool is currently in private beta with a focus on EU regulations related to tech, fintech, banking, and financial services.
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Revisor
Revisor is a neural network-based software package designed for monitoring compliance with electoral procedures and counting the number of actual voters. It utilizes AI-enabled monitoring to provide fast, reliable, and cost-effective election observation missions with high precision in voter counting. The system can detect ballot boxes, identify violations, and compare real turnout to official results. Revisor is trainable to work with different voting procedures and electoral systems, providing immediate or long-term results based on video recordings.
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Airstrip AI
Airstrip AI is an AI-powered legal platform designed for modern businesses to create bespoke legal documents quickly and affordably. The platform utilizes AI technology to streamline the legal process, offering compliant and personalized documents tailored to specific requirements. Airstrip AI ensures data security through end-to-end encryption and provides hands-free assistance for document creation and management. With features like automated research, document revisions, and expert lawyer review, Airstrip AI empowers businesses to focus on growth without the added cost and time of traditional legal services.