Loris

Loris

Unlock the hidden value of every customer conversation

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Loris is a conversational intelligence platform designed for leading brands to unlock the hidden value of every customer conversation. It combines proven machine learning and generative AI to provide industry-leading conversation intelligence. Loris helps customer service teams be more efficient, improve customer experience, and drive revenue growth by transforming customer conversations into actionable insights. The platform offers features such as automated quality assurance, real-time agent co-pilot, and customer insights to enhance agent performance and increase customer satisfaction.

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Features

Advantages

  • Faster QA process
  • Increased CSAT scores
  • Greater QA coverage
  • Improved agent performance
  • Real-time customer insights

Disadvantages

  • May require training to fully utilize all features
  • Initial setup and integration may take time
  • Cost may be a barrier for small businesses

Frequently Asked Questions

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