
Loris
Unlock the hidden value of every customer conversation

Loris is a conversational intelligence platform designed for leading brands to unlock the hidden value of every customer conversation. It combines proven machine learning and generative AI to provide industry-leading conversation intelligence. Loris helps customer service teams be more efficient, improve customer experience, and drive revenue growth by transforming customer conversations into actionable insights. The platform offers features such as automated quality assurance, real-time agent co-pilot, and customer insights to enhance agent performance and increase customer satisfaction.
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Features
- Automatically audit 100% of conversations
- Discover the root cause behind customer issues
- Help agents say the right thing in real-time
- Guide agents in live customer conversations
- Enhance agent performance and efficiency
Advantages
- Faster QA process
- Increased CSAT scores
- Greater QA coverage
- Improved agent performance
- Real-time customer insights
Disadvantages
- May require training to fully utilize all features
- Initial setup and integration may take time
- Cost may be a barrier for small businesses
Frequently Asked Questions
-
Q:What is Loris?
A:Loris is a conversational intelligence platform for leading brands. -
Q:What are the key features of Loris?
A:Key features include automated quality assurance, real-time agent co-pilot, and customer insights. -
Q:How can Loris help customer service teams?
A:Loris helps customer service teams be more efficient, improve customer experience, and drive revenue growth.
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