Gladly

Gladly is an AI-powered Customer Service Platform that focuses on delivering exceptional customer experiences by centering on people rather than tickets. It offers a unified solution for customer communication across various channels, combining AI technology with human support to enhance efficiency, decrease costs, and drive revenue growth. Gladly stands out for its customer-centric approach, personalized self-service, and the ability to maintain a single lifelong conversation with customers. The platform is trusted by world-renowned brands and has proven success stories in improving customer interactions and agent productivity.

Directly is an AI-powered platform that offers on-demand and automated customer support solutions. The platform connects organizations with highly qualified experts who can handle customer inquiries efficiently. By leveraging AI and machine learning, Directly automates repetitive questions, improving business continuity and digital transformation. The platform follows a pay-for-performance compensation model and provides global support in multiple languages. Directly aims to enhance customer satisfaction, reduce contact center volume, and save costs for businesses.

SmarticleAI is an AI-powered chatbot application that aims to revolutionize conversations by enhancing customer engagement, boosting productivity, and driving growth. The application offers industry-leading conversational capabilities, seamless integration with existing systems, enhanced user experience, and dedicated 24/7 support. Despite the premium pricing, SmarticleAI promises a unique and exclusive experience for its users, positioning itself as a high-cost solution to everyday communication challenges.

ChatFlow is an AI-driven customer support application that revolutionizes customer service for startups and SMEs. It offers a modern, scalable, and intelligent solution to help businesses build customer satisfaction. With features like live chat, AI-powered chatbots, automated ticketing, multi-channel integration, analytics and reporting, and a knowledge base, ChatFlow empowers businesses to provide unrivaled customer support. The application ensures high availability with 24/7 automated customer support, reducing wait times and increasing customer happiness.

Observe.AI is a conversation intelligence software designed for contact centers, offering a suite of AI-powered tools to enhance customer interactions, support agents in real-time, and improve overall customer satisfaction. The platform combines advanced analytics, automation, and real-time assistance to drive continuous improvement and boost operational efficiency. Trusted by over 350 enterprises worldwide, Observe.AI helps businesses transform customer conversations into actionable insights, leading to measurable results such as increased sales conversions, improved compliance adherence, and enhanced customer sentiment.

Zowie is an AI application that offers a comprehensive customer service solution by automating customer conversations, personalizing experiences, and enhancing customer satisfaction. It helps businesses handle inquiries, automate processes, and create exceptional customer experiences across various channels and languages. Zowie is engineered to increase revenue, reduce costs, build customer loyalty, and scale seamlessly, making it a valuable tool for brands looking to transform their customer service in the AI era.

Ace Peak is an AI-powered cloud communication solution provider that offers advanced virtual phone numbers and innovative services to empower businesses with cutting-edge communication tools for success in the digital age. With a vast network of carriers and automation tools, Ace Peak aims to deliver exceptional customer experiences and optimize call center operations through real-time analytics and customer service automation. Trusted by over 1000 partners, Ace Peak is a reliable partner for businesses looking to expand globally and enhance their communication strategies.

Swivl is an automation platform designed for self-storage businesses, offering intelligent automation solutions to streamline operations and enhance customer interactions. The platform leverages conversational AI technology to automate conversations with tenants, drive revenue, and augment workforce capabilities. Swivl aims to simplify the rental process, save costs, and increase revenue for self-storage operators while maintaining brand integrity. The platform is trusted by self-storage leaders for its ability to automate customer touchpoints, provide automated customer support and sales assistance, and enhance team productivity. With features like digital assistants, online self-service automation, inventory recommendations, call center deflection, and omni-channel experiences, Swivl is a comprehensive solution for self-storage businesses.

EBO is an advanced artificial intelligence solution that powers customer engagement with bespoke AI technology. It simplifies and automates customer engagement processes, helping businesses tackle challenges related to rising customer expectations and expensive, time-consuming tasks. EBO's AI supports various industries, offering platform and tools for exceptional customer engagement by automating key processes to optimize services and increase customer satisfaction. The platform provides end-to-end services for enterprises, driving customer engagement using data and AI power to offer an omnichannel experience and convert engagement into service satisfaction with AI automation.

Loris is a conversational intelligence platform designed for leading brands to unlock the hidden value of every customer conversation. It combines proven machine learning and generative AI to provide industry-leading conversation intelligence. Loris helps customer service teams be more efficient, improve customer experience, and drive revenue growth by transforming customer conversations into actionable insights. The platform offers features such as automated quality assurance, real-time agent co-pilot, and customer insights to enhance agent performance and increase customer satisfaction.

Cast.app is an AI-driven platform that automates customer success management, enabling businesses to grow and preserve revenue by leveraging AI agents. The application offers a range of features such as automating customer onboarding, driving usage and adoption, minimizing revenue churn, influencing renewals and revenue expansion, and scaling without increasing team size. Cast.app provides personalized recommendations, insights, and customer communications, enhancing customer engagement and satisfaction. The platform is designed to streamline customer interactions, improve retention rates, and drive revenue growth through AI-powered automation and personalized customer experiences.

Capacity is an AI-powered support automation platform that offers a wide range of features to streamline customer support processes. It provides self-service options, chatbots, knowledge base management, voice biometrics, CRM automation, live chat, and more. The platform is designed to enhance customer interactions, automate workflows, and improve overall efficiency in customer support operations. Capacity is trusted by over 2,000 organizations, ranging from small brands to large enterprises, and is known for its user-friendly interface and secure compliance with data protection regulations.

Caffeinated CX is an AI-powered customer support solution that helps businesses improve their customer support efficiency. It offers a range of features, including AI-powered response generation, ticket auto-triage, macro suggestion, and more. Caffeinated CX integrates with all major support software and is easy to implement. It is used by leading brands across industries and has helped them achieve significant improvements in their customer support metrics.

Vee is an AI-powered conversational AI tool that facilitates business processes by engaging in conversations with millions of people. It combines breakthrough proprietary AI technology with real human conversation experience to enhance business efficiency. Vee is adept at handling various customer service processes, from helplines to outbound campaigns, across different industries. The Brilliance ecosystem, powered by Vee, offers intelligent automation for customer service calls. Vee is like having an intelligent consultant that people enjoy conversing with, capable of efficiently completing tasks assigned to call center employees. With Vee, businesses can achieve their goals precisely and effectively.

Hostcomm is an AI-powered platform offering a range of solutions for customer service, including predictive dialer, remote visual assistance, live chat, AI contact center, interaction analytics, and more. The platform aims to enhance customer service experiences by seamlessly blending traditional and AI-driven communications. Hostcomm's cloud contact center software, powered by Amazon AWS and Google cloud services, helps businesses achieve growth, differentiation, and cost reduction through automation and digitalization. With features like AI voice agent, AI customer service agent, and IVR payments, Hostcomm provides innovative AI solutions to improve customer satisfaction, reduce costs, and increase sales.

InsureLife is an AI-powered insurance distribution platform that offers an innovative Foundational AI platform for financial services. The platform enables brands to increase revenue, enhance profitability, and achieve growth by automatically cross-selling personalized financial products based on customer profiles. InsureLife's Agentic AI platform provides a frictionless experience for customers, boosting profitability through personalized product recommendations. The platform seamlessly integrates into existing workflows without complex integrations or subscription fees.

Gladly is an AI-powered Customer Service Platform that focuses on delivering exceptional customer experiences by centering on people rather than tickets. It offers a unified solution for customer communication across various channels, combining AI technology with human support to enhance efficiency, decrease costs, and drive revenue growth. Gladly stands out for its customer-centric approach, personalized self-service, and the ability to maintain a single lifelong conversation with customers. The platform is trusted by world-renowned brands and has proven success stories in improving customer interactions and agent productivity.

Saara Inc offers AI tools for eCommerce to maximize profits. The website provides solutions for returns, loyalty, acquisition, shipping, and sales challenges faced by online brands. By minimizing costs and opening unconventional sales channels, Saara Inc paves the way for sustainable growth and profitability in the eCommerce industry.

PolyAI is a website that offers a conversational platform powered by lifelike, adaptable, engaging, and dynamic voice AI technology. It aims to enhance customer experience by resolving over 50% of calls and consistently delivering the best brand experience. The platform transforms call centers into revenue generators by handling calls in multiple languages, increasing customer satisfaction, and generating revenue through longer calls. PolyAI helps businesses improve operational efficiency, customer loyalty, and agent satisfaction through actionable insights and modernizing the customer experience stack.

Chatfuel is an AI tool that provides AI agents for automated sales across various messaging platforms like Facebook, WhatsApp, and Instagram. It offers features such as lead generation, sales boost, post-purchase optimization, customer support, and more. Chatfuel helps businesses automate communication, enhance customer engagement, and drive sales through AI-powered chatbots and automation tools. With integrations with popular platforms like Stripe, Shopify, and Google Sheets, Chatfuel streamlines data management and payment processing for businesses.

LEAFIO AI SOLUTIONS is an AI-driven retail automation software that revolutionizes supply chain and retail operations. The platform offers inventory optimization, demand planning, automatic replenishment, promotion management, and assortment performance. It helps retailers and CPG manufacturers enhance revenue, profitability, and market presence through AI-powered solutions. LEAFIO leverages AI technology to streamline merchandising processes, improve logistics management, and optimize customer loyalty programs. With a focus on operational excellence and automation, LEAFIO aims to drive margin and revenue growth for businesses in the retail industry.

Emarsys is an omnichannel customer engagement platform that helps marketers deliver AI-powered personalized engagement across various channels to drive business outcomes. The platform offers capabilities such as AI marketing, personalization, customer data management, marketing automation, omnichannel marketing, customer loyalty strategies, reporting and analytics, and technology integrations. Emarsys aims to provide solutions that delight customers and achieve exceptional business results by leveraging AI technology. The platform caters to industries like retail, e-commerce, consumer products, travel & hospitality, sports & entertainment, and media and communications.

Supermoon is an AI-powered E-Commerce & Customer Service Communication Management Software that simplifies customer support by leveraging the power of AI. It offers features such as Shared Inbox, Live Chat, Smart Contact Form, Omnichannel Inbox, AI Customization, Shopify integration, Team Chat, and CRM capabilities. Supermoon's AI assistant provides automatic reply suggestions, message summaries, sentiment analysis, and personalized responses to customer inquiries, enhancing customer service efficiency and satisfaction.

AIChatbot is an AI-powered conversational chatbot builder designed for customer service. It enables users to create a custom GPT chatbot trained from their own data by uploading website URLs, PDF files, or sitemaps. The chatbot can respond to customer inquiries in multiple languages and be embedded directly onto websites. AIChatbot stands out with its Natural Language Processing capabilities, automating text-based and email responses with minimal team involvement, ensuring top-level accuracy in generated answers.

GPTBots.ai is a powerful no-code platform for creating AI-driven business applications. It seamlessly integrates large language models with organizational data, services, and workflows to empower AI bots in driving business growth. The platform allows users to build and train AI bots without coding experience, access best-practice AI bot templates, optimize and customize AI knowledge base, and adapt to various scenarios with intelligent agent bots. GPTBots supports diverse input types, offers versatile language models, enables seamless chatbot-human handoff, and provides robust API and SDK for embedding capabilities into products. Trusted by over 100k companies worldwide, GPTBots helps enterprises enhance customer service, leads generation, SEO writing, data analysis, and more.

ioni.ai is an AI application that offers ChatGPT-4 solution for customer support. It is a smart chatbot based on the latest AI technology, designed to handle general inquiries, complex questions, and user-specific requests. The application streamlines workflow with immediate responses, brings CSAT scores to a new level, and ensures human-in-the-loop verification for quality control. With self-learning capabilities, ioni.ai constantly improves its responses and provides accurate solutions to customer inquiries.

ConvoLinx is an AI-powered virtual receptionist that optimizes call handling, resolves inquiries, and drives cost-effective customer support. It offers features such as customizable interactions, continuous availability, call forwarding, appointment scheduling, and custom call flows. ConvoLinx seamlessly integrates into business processes, allowing for the collection of specific customer information and the provision of tailored solutions. Its unique customer call flows can be customized for any interaction, creating personalized call handlers to improve customer experience and drive satisfaction.

Front is an AI-powered platform designed to enhance customer service and operational efficiency. It offers a comprehensive suite of tools for managing shared inboxes, live chat support, team collaboration, AI chatbots, knowledge base management, workflow automation, integrations, and analytics. Front caters to various industries such as technology, financial services, logistics, manufacturing, professional services, and travel, providing solutions for customer service, operations, inbound sales, account management, and success. The platform aims to deliver exceptional customer experiences at scale by leveraging real-time collaboration, automation, and AI capabilities.

GPTBots.ai is a powerful no-code platform for creating AI-driven business applications. It seamlessly integrates large language models with organizational data, services, and workflows to empower AI bots in driving business growth. The platform allows users to build and train AI bots without coding experience, access best-practice templates, optimize AI knowledge bases, and adapt to various scenarios with intelligent agent bots. GPTBots supports diverse input types, offers versatile language models, and enables seamless chatbot-human handoff. Trusted by over 100k companies worldwide, GPTBots enhances customer support, leads generation, SEO writing, and data analysis, catering to various industries.

Zonka Feedback is a powerful Customer Feedback and Survey Platform that offers User Segmentation for precise targeting, AI capabilities for smarter surveys, and a wide range of features to measure and improve Customer Experience. It provides solutions for various industries and use cases, integrates with popular tools, and offers in-depth reporting and analytics. Zonka Feedback is known for its modern-looking surveys, ease of use, and extensive integrations, making it a versatile tool for collecting feedback from customers, users, visitors, patients, and employees.

Gladly is an AI-powered Customer Service Platform that focuses on delivering exceptional customer experiences by centering on people rather than tickets. It offers a unified solution for customer communication across various channels, combining AI technology with human support to enhance efficiency, decrease costs, and drive revenue growth. Gladly stands out for its customer-centric approach, personalized self-service, and the ability to maintain a single lifelong conversation with customers. The platform is trusted by world-renowned brands and has proven success stories in improving customer interactions and agent productivity.

Zowie is an AI application that offers a comprehensive customer service solution by automating customer conversations, personalizing experiences, and enhancing customer satisfaction. It helps businesses handle inquiries, automate processes, and create exceptional customer experiences across various channels and languages. Zowie is engineered to increase revenue, reduce costs, build customer loyalty, and scale seamlessly, making it a valuable tool for brands looking to transform their customer service in the AI era.

Wizu is an AI-powered conversational survey platform that revolutionizes customer feedback collection. By leveraging artificial intelligence, Wizu offers insightful and actionable feedback through intelligent follow-up questions, enhanced engagement, and quality insights. The platform combines AI efficiency with human-centric interactions to provide personalized feedback at scale. Wizu helps businesses make informed decisions by transforming raw feedback into compelling stories and actionable intelligence.

Entropik is a leading human insights company that specializes in enabling real-time measurement and optimization of customer experience (CX), user experience (UX), and market/consumer research experience (MRX). The platform offers AI-powered solutions for consumer and user research, providing insights into human emotions, behavior, and preferences through various tools and capabilities.

Coora AI is an AI-powered discovery shopping platform that offers personalized product recommendations to users based on their preferences and browsing history. The platform utilizes advanced machine learning algorithms to analyze user behavior and provide tailored suggestions for a seamless shopping experience. Coora AI aims to revolutionize the e-commerce industry by enhancing user engagement and driving sales through intelligent product discovery.

UserTesting is a Human Insight Platform that enables organizations to gather feedback and insights from real users to improve products and experiences. It offers comprehensive testing capabilities, AI integrations, mobile testing, and solutions for various industries. With UserTesting, users can target diverse perspectives, analyze insights, measure performance, and share and scale insights across the organization. The platform empowers teams to make data-driven decisions and enhance customer empathy through real user feedback.

PolyAI is a website that offers a conversational platform powered by lifelike, adaptable, engaging, and dynamic voice AI technology. It aims to enhance customer experience by resolving over 50% of calls and consistently delivering the best brand experience. The platform transforms call centers into revenue generators by handling calls in multiple languages, increasing customer satisfaction, and generating revenue through longer calls. PolyAI helps businesses improve operational efficiency, customer loyalty, and agent satisfaction through actionable insights and modernizing the customer experience stack.

User Evaluation is an AI-powered insights and analysis tool that offers a comprehensive platform for customer understanding and data analysis. It provides advanced features such as AI-generated reports and presentations, sentiment analysis, transcription solutions, and chat capabilities. The tool helps businesses extract valuable insights from various data sources like audio, video, text, and CSV files, enabling them to make informed decisions and improve customer experiences.

Zensors is an AI application that offers Visual AI agents for real-world understanding. It provides a Spatial AI platform for spatial monetization, Virtual Manager AI solution to automate location operations, and On-Prem AI for understanding spaces, monitoring service processes, forecasting accurately, and ensuring efficiency. Zensors leverages Multimodal AI for video understanding and Spatial AI for structuring unstructured data. The application caters to various industries such as Aviation, Retail, and Commercial Real Estate, offering operational efficiencies, strategic planning, financial performance, safety, and sustainability through AI-driven solutions.

Feedbase is an AI-powered dashboard tool designed to help businesses listen to customer feedback, learn from it, and level up their operations. It offers easy integration through a simple script or widget, providing insights and analytics on customer feedback. With pricing plans catering to startups and businesses of all sizes, Feedbase aims to make customer feedback management simple and effective.

Dataku.ai is an advanced data extraction and analysis tool powered by AI technology. It offers seamless extraction of valuable insights from documents and texts, transforming unstructured data into structured, actionable information. The tool provides tailored data extraction solutions for various needs, such as resume extraction for streamlined recruitment processes, review insights for decoding customer sentiments, and leveraging customer data to personalize experiences. With features like market trend analysis and financial document analysis, Dataku.ai empowers users to make strategic decisions based on accurate data. The tool ensures precision, efficiency, and scalability in data processing, offering different pricing plans to cater to different user needs.

Outset is an AI-powered research platform that enables users to conduct and synthesize video, audio, and text conversations with hundreds of participants at once. It uses AI to moderate conversations, identify common themes, tag relevant conversations, and pull out powerful quotes. Outset is designed to help researchers understand the 'why' behind answers and gain deeper insights into the people they serve.

Vocads is a conversational voice AI platform that reinvents the survey experience. It allows companies to collect richer data, improve their strategy, and retain clients through voice surveys. Vocads also provides employee voice surveys to engage employees, improve management, and upgrade company culture. The platform is easy to use with its no-code design, allowing users to create voice surveys from scratch instinctively and save templates for reuse. Vocads is GDPR compliant and offers data sovereignty, giving brands full control over their data.

Nyle is an AI-powered operating system for e-commerce growth. It provides tools to generate higher profits and increase team productivity. Nyle's platform includes advanced market analysis, quantitative assessment of customer sentiment, and automated insights. It also offers collaborative dashboards and interactive modeling to facilitate decision-making and cross-functional alignment.

Phygital+ is an AI-powered platform that helps businesses bridge the gap between the physical and digital worlds. With Phygital+, businesses can create immersive and interactive experiences for their customers, using a variety of AI-powered tools. These tools include computer vision, natural language processing, and machine learning. Phygital+ is easy to use and can be integrated with a variety of existing systems. It is also scalable, so businesses of all sizes can use it to improve their customer experience.

CMSWire is the world's leading community of customer experience professionals, providing the latest news, expert advice, and in-depth analysis on customer-first marketing, commerce, and digital experience design.

EdgeTier is a customer engagement platform that uses AI to improve the efficiency and quality of customer interactions. It offers a range of features, including real-time trend detection, agent quality assessment, and personalized agent prompts. EdgeTier is used by a variety of businesses, including retail, travel, gaming, and utilities, to improve customer satisfaction and drive retention.

Talkwalker is a leading consumer intelligence platform that provides social listening, media monitoring, and social benchmarking technology. It helps businesses navigate the dynamic world of social and consumer data to drive loyalty, win new customers, and outplay competitors. Talkwalker's platform is used by over 2,500 brands and is a leader in The Forrester New Wave™ AI-Enabled Consumer Intelligence Platforms Q3 2021.

Metaforms is an AI-powered form builder that helps businesses create personalized and engaging forms. It uses AI to automatically generate conditions, logics, and branching, which can save businesses up to 85% in setup time. Metaforms also uses AI to provide real-time question framing and acknowledgements, which can increase completion rates by up to 30%. Additionally, Metaforms' AI can ask follow-up questions based on other user responses in a cohort, which can provide businesses with more insights about user behavior, intent, and preferences.

Orimon AI is a conversational marketing tool that helps businesses engage with their customers through AI-powered chatbots. The platform offers tips and tricks to convert visitors into paying customers, train AI agents, and customize chatbot personalities. With a focus on conversational marketing, Orimon AI aims to enhance customer experience and boost sales for service, e-commerce, and SaaS businesses.

David is an AI survey analyst tool that helps users turn survey, product feedback, and user research form data into strategic actions. It offers features like data analysis, insights generation, and form optimization. David is built with Metaforms AI and provides universal compatibility with various survey platforms. Users can upload CSV files to David for analysis and receive tailored recommendations based on their specific goals. The tool is free to use and aims to optimize marketing strategies, engage customers, and boost conversions.

Pega is an enterprise AI decisioning and workflow automation platform that empowers organizations to unlock business-transforming outcomes with real-time optimization. Clients use Pega's AI capabilities to personalize engagement, automate customer service, and streamline operations. With a scalable and flexible architecture, Pega helps enterprises meet current customer demands while continuously transforming for the future.

Glassix is an AI Customer Support, Omnichannel Ticketing, and Chatbot Software Platform that offers a unified inbox for managing business conversations across various messaging channels. It provides features such as conversation routing engine, cross channel continuity, customer conversation history, rich media & large files sharing, and visual chatbot builder. Glassix helps companies drive customer delight through personalized and automated interactions, leveraging Conversational AI and sophisticated Chatbots. It enables real-time agent takeover and facilitates seamless communication across channels to enhance customer satisfaction and efficiency.

Chatbase is an AI tool that provides custom ChatGPT models tailored to your data. It allows users to create conversational AI models that are specific to their needs, enabling more engaging and personalized interactions with customers. With Chatbase, users can easily train, deploy, and manage chatbots for various applications such as customer support, virtual assistants, and more. The platform offers advanced natural language processing capabilities to understand and respond to user queries effectively.