Glassbox

Glassbox

Smarter customer insights. On the double.

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Glassbox is a customer intelligence platform that provides deep insights into digital interactions to help businesses convert customers into superfans. It captures 100% of interactions and technical events on websites or mobile apps, offering contextual insights and real-time AI-prioritized optimization to enhance customer experiences. With features like tagless data capture, AI-powered insights, and multi-layered privacy controls, Glassbox empowers teams to design better digital experiences, remedy technical issues, and put customer-centricity into practice. The platform is used across various industries like financial services, insurance, retail, and telecom, by teams focusing on marketing, product, customer experience, data analytics, engineering, and customer service.

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Features

Advantages

  • Captures 100% of digital interactions
  • Provides deep contextual insights
  • Offers real-time AI-prioritized optimization
  • Enhances customer experiences
  • Empowers teams across various industries and functions

Disadvantages

  • May require a learning curve for new users
  • Complexity in analyzing vast amounts of data
  • Potential dependency on AI for decision-making

Frequently Asked Questions

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