Glassix

Glassix

One inbox, countless smiles

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Glassix is an AI Customer Support, Omnichannel Ticketing, and Chatbot Software Platform that offers a unified inbox for managing business conversations across various messaging channels. It provides features such as conversation routing engine, cross channel continuity, customer conversation history, rich media & large files sharing, and visual chatbot builder. Glassix helps companies drive customer delight through personalized and automated interactions, leveraging Conversational AI and sophisticated Chatbots. It enables real-time agent takeover and facilitates seamless communication across channels to enhance customer satisfaction and efficiency.

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Features

Advantages

  • Personalized and automated interactions
  • Real-time agent takeover for improved customer satisfaction
  • Seamless communication across channels
  • Enhanced efficiency in managing customer inquiries
  • Centralized messaging platform for optimized service

Disadvantages

  • May require training for optimal use of AI features
  • Dependence on internet connectivity for real-time interactions
  • Potential complexity in customizing routing rules

Frequently Asked Questions

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