Directly

Directly is an AI-powered platform that offers on-demand and automated customer support solutions. The platform connects organizations with highly qualified experts who can handle customer inquiries efficiently. By leveraging AI and machine learning, Directly automates repetitive questions, improving business continuity and digital transformation. The platform follows a pay-for-performance compensation model and provides global support in multiple languages. Directly aims to enhance customer satisfaction, reduce contact center volume, and save costs for businesses.

Open is an AI-powered customer support tool that automates responses to customer queries. It uses artificial intelligence to understand and respond to customer messages, providing quick and accurate solutions. Open streamlines the customer support process, saving time and improving efficiency for businesses. With its AI autopilot feature, Open can handle a large volume of customer inquiries without human intervention, ensuring round-the-clock support for users. The tool is designed to enhance customer satisfaction and optimize support operations.

Chatwize-assist is an AI-powered chatbot application designed to provide automated customer support and assistance to businesses. It utilizes natural language processing and machine learning algorithms to understand and respond to customer queries in real-time. The application is user-friendly and can be easily integrated into websites and messaging platforms, offering a seamless customer service experience. Chatwize-assist helps businesses save time and resources by handling routine customer inquiries efficiently, improving customer satisfaction and retention.

This AI-powered customer support chatbot is a cutting-edge tool that transforms customer engagement and drives revenue growth. It leverages advanced natural language processing (NLP) and machine learning algorithms to provide personalized, real-time support to customers across multiple channels. By automating routine inquiries, resolving complex issues, and offering proactive assistance, this chatbot empowers businesses to enhance customer satisfaction, increase conversion rates, and optimize their support operations.

Netomi is an AI-powered conversational AI platform that revolutionizes customer experience by providing proactive and automated customer care across various channels. It offers industry-leading enterprise-ready AI solutions, including sanctioned generative AI, goal-driven AI, and federated knowledge access. Netomi enables businesses to quickly respond to customer needs, increase resolution rates, and reduce support costs. The platform integrates seamlessly with existing systems, providing real-time omnichannel intelligence and security-first architecture for data privacy and security.

Quickreplai.com is an AI-powered tool designed to streamline communication processes for businesses. It leverages natural language processing and machine learning algorithms to generate quick and accurate responses to customer queries. The tool is user-friendly and can be integrated with various messaging platforms, making it a versatile solution for customer support teams. With Quickreplai.com, businesses can improve response times, enhance customer satisfaction, and boost overall efficiency in handling inquiries.

ChatFlow is an AI-driven customer support application that revolutionizes customer service for startups and SMEs. It offers a modern, scalable, and intelligent solution to help businesses build customer satisfaction. With features like live chat, AI-powered chatbots, automated ticketing, multi-channel integration, analytics and reporting, and a knowledge base, ChatFlow empowers businesses to provide unrivaled customer support. The application ensures high availability with 24/7 automated customer support, reducing wait times and increasing customer happiness.

Robylon is an AI-powered customer support platform that combines the efficiency of AI agents with the expertise of experienced humans to provide fast and cost-effective solutions for organizations. It ensures accuracy with human oversight, handles tricky queries efficiently, and offers personalized product suggestions. Robylon is trusted by top companies for its 99% accuracy, faster deployment, and customizable features. The platform allows for easy updates, transparent pricing based on resolutions, and seamless integration with CRM and inventory systems.

DigitalGenius is an AI-powered customer service platform designed specifically for e-commerce businesses. It offers a range of features to help businesses automate customer interactions, resolve issues quickly and efficiently, and improve the overall customer experience. DigitalGenius seamlessly integrates with existing e-commerce platforms and shipping carriers, allowing businesses to manage customer inquiries and orders from a single platform. The platform's AI capabilities enable it to understand customer intent, generate personalized responses, and provide proactive support. DigitalGenius is trusted by leading brands such as On, Air up, and Waterdrop, and has helped them improve customer satisfaction, reduce costs, and scale their operations.

Ada is an AI-powered customer service automation platform that helps businesses resolve more customer inquiries with less effort. It offers a range of features, including automated resolution of up to 75% of customer inquiries, seamless integration with existing tech stacks, and continuous improvement through guidance and AI coaching.

Mavenoid is an AI-powered product support tool that offers automated product support services, including product selection advice, troubleshooting solutions, replacement part ordering, and more. The platform is designed to understand complex questions and provide step-by-step instructions to guide users through various product-related processes. Mavenoid is trusted by leading product companies and focuses on resolving customer questions efficiently. The tool optimizes help centers for SEO, offers product insights to increase revenue, and provides support in multiple languages. It is known for reducing incoming inquiries and offering a seamless support experience.

Customerly is an AI-powered customer service solution that helps businesses automate support tasks, improve response times, and enhance customer satisfaction. It offers a range of features including AI chatbots, AI-powered response generation, global support, and a unified help desk. Customerly's AI capabilities enable it to learn from knowledge bases and canned responses, provide seamless assistance at any conversation stage, simplify complex tasks, and escalate to human agents when necessary.

Automi is an AI-powered platform that helps businesses automate their customer service and support operations. It uses natural language processing (NLP) and machine learning (ML) to understand customer queries and provide relevant answers. Automi also offers a range of features to help businesses manage their customer interactions, including a knowledge base, ticketing system, and live chat.

Teammates.ai is an AI application designed for customer service, sales, and lead generation. It offers autonomous AI agents that handle entire business functions, providing human-like interactions in over 50 languages on various channels. The application aims to revolutionize customer support and sales processes by delivering 24/7 support, seamless CRM integration, and real-time responses to customer queries. With self-learning capabilities and scalability, Teammates.ai empowers businesses to enhance customer experience and boost productivity.

Indigo.ai is an AI platform that offers virtual assistant solutions for businesses, specializing in conversational AI technology. The platform automates up to 90% of first-level requests, handles complex tasks, and communicates in the brand's voice. It is designed for companies with high contact volumes, providing seamless integration with existing systems and voice channels. Indigo.ai aims to enhance operational efficiency, customer experience, and compliance through scalable automation and real impact.

Kustomer is an AI-powered customer service CRM platform that offers a smart and simple solution for businesses to interact with their customers. By leveraging data and AI technology, Kustomer aims to transform how customers and agents interact, providing proactive support and increasing efficiency. The platform includes features such as AI Agent Copilot, AI Chatbots, Self-Service options, and App Marketplace integrations. Kustomer is trusted by innovative brands worldwide to deliver hyper-personalized service and drive business efficiency.

Directly is an AI-powered platform that offers on-demand and automated customer support solutions. The platform connects organizations with highly qualified experts who can handle customer inquiries efficiently. By leveraging AI and machine learning, Directly automates repetitive questions, improving business continuity and digital transformation. The platform follows a pay-for-performance compensation model and provides global support in multiple languages. Directly aims to enhance customer satisfaction, reduce contact center volume, and save costs for businesses.

Nokia, a global leader in the technologies that connect people and things, has acquired Rapid technology and its team. This acquisition is a strategic move to enhance Nokia's capabilities in the rapidly evolving technology landscape. Rapid technology is known for its innovative solutions in the field of [specific field]. With this acquisition, Nokia aims to strengthen its position in the market and drive innovation to better serve its customers worldwide.

Kore.ai is an enterprise AI platform that offers AI solutions for workforce, business, and customers. It provides a powerful agent platform and no-code tools to drive value from AI across various domains such as work, process, and service. With features like pre-built AI agents, custom agent tools, and universal workspace orchestration, Kore.ai empowers organizations to work faster and smarter. The platform caters to industries like banking, healthcare, retail, and more, offering AI solutions for improving operational efficiency, customer satisfaction, and service strategies.

Quickreplai.com is an AI-powered tool designed to streamline communication processes for businesses. It leverages natural language processing and machine learning algorithms to generate quick and accurate responses to customer queries. The tool is user-friendly and can be integrated with various messaging platforms, making it a versatile solution for customer support teams. With Quickreplai.com, businesses can improve response times, enhance customer satisfaction, and boost overall efficiency in handling inquiries.

Hostcomm is an AI-powered platform offering a range of solutions for customer service, including predictive dialer, remote visual assistance, live chat, AI contact center, interaction analytics, and more. The platform aims to enhance customer service experiences by seamlessly blending traditional and AI-driven communications. Hostcomm's cloud contact center software, powered by Amazon AWS and Google cloud services, helps businesses achieve growth, differentiation, and cost reduction through automation and digitalization. With features like AI voice agent, AI customer service agent, and IVR payments, Hostcomm provides innovative AI solutions to improve customer satisfaction, reduce costs, and increase sales.

Feedbase is an AI-powered dashboard tool designed to help businesses listen to customer feedback, learn from it, and level up their operations. It offers easy integration through a simple script or widget, providing insights and analytics on customer feedback. With pricing plans catering to startups and businesses of all sizes, Feedbase aims to make customer feedback management simple and effective.

Help.center is a customer support knowledge base powered by AI that empowers businesses to reduce support tickets significantly and help more customers faster. It offers AI chatbot and knowledge base features to enable self-service for customers, manage customer conversations efficiently, and improve customer satisfaction rates. The application is designed to provide 24x7 support, multilingual assistance, and automatic learning capabilities. Help.center is trusted by over 500 companies and offers a user-friendly interface for easy integration into product ecosystems.

LiveChat is a complete customer service platform that delights your customers and fuels your sales. It offers a range of features to help businesses provide excellent customer support, including live chat, chatbots, and a knowledge base. LiveChat is trusted by over 37,000 companies worldwide and has a proven track record of helping businesses improve customer satisfaction, increase sales, and reduce support costs.

TalkbackAi is a Chrome browser extension that automates customer feedback responses using artificial intelligence. It allows users to define their brand voice, generate unique replies tailored to their style, and customize responses before using them. The extension integrates with various systems, making it easy to respond to reviews from different platforms. TalkbackAi is designed to save time and improve the efficiency of customer support teams and businesses.

Omni Engage is a powerful omnichannel communications software designed to help businesses create meaningful and personalized interactions with their customers. It allows businesses to connect with their audience across multiple channels, including email, social media, and voice, and deliver a consistent and memorable experience for every customer. Omni Engage simplifies customer engagement with its Unified Inbox, which enables agents to handle requests from all channels seamlessly and efficiently. It also offers AI automation with Omni Automate, which streamlines customer interactions by automating routine inquiries and providing rapid response times. With its robust reporting and analytics capabilities, Omni Engage empowers supervisors to measure engagement and performance across all channels, identify areas for improvement, and drive success.

Lang.ai is an AI-powered customer experience (CX) insights and automation platform designed for mid-market businesses. It helps businesses unlock CX data, increase automation beyond chatbots, drive decisions based on relevant and accurate CX insights, and improve the overall customer experience. Lang.ai offers a range of features, including intelligent triage of complex requests, email automation, continuous improvement of chatbots, granular tagging, proactive alerts, automated discovery of new topics, and custom taxonomies. It integrates seamlessly with popular helpdesks such as Zendesk, Salesforce, Intercom, Kustomer, Dixa, and Freshworks.

Translatespace is a cloud-based translation management system that helps businesses of all sizes to translate their content into multiple languages. It offers a wide range of features, including machine translation, human translation, project management, and terminology management. Translatespace is easy to use and can be integrated with a variety of other business applications.

RevoChat is an AI-powered sales and support assistant designed to help e-commerce businesses boost sales and improve customer experience. It uses AI to analyze browsing patterns and customer preferences to suggest products that customers will love, and it can also answer common customer questions and provide support 24/7. RevoChat integrates with Shopify and WooCommerce, and it's easy to set up and use.

Feelsy is a social media sentiment analysis tool that helps businesses understand how their audience feels about their content. With Feelsy, businesses can track the sentiment of their Instagram comments in real-time, identify the content that resonates most with their audience, and measure the effectiveness of their social media campaigns.

Cloodot is an omni-channel customer experience management platform that helps businesses manage customer interactions across multiple channels, including Google Business Messages, Facebook, Instagram, WhatsApp, SMS, and webchat. It offers features such as AI-powered quick responses, custom canned replies, automatic summarization of interactions, customer segmentation, and performance analytics. Cloodot also provides review management tools, allowing businesses to collect and respond to reviews from Google My Business and Facebook.

ChoiceChaser is an AI-powered lead generation tool that helps businesses find and connect with potential customers on social media, forums, and other online platforms. It uses natural language processing and machine learning to identify relevant posts and conversations, and then notifies users when there is a match. ChoiceChaser can help businesses save time and energy by automating the process of lead generation, and it can also help them reach a wider audience of potential customers.

Intercom is a customer engagement platform that helps businesses build better relationships with their customers through personalized messaging, automated support, and self-service help. Intercom's knowledge base software is a powerful tool that allows businesses to create and manage a comprehensive knowledge base that can help customers find answers to their questions quickly and easily. With Intercom's knowledge base software, businesses can reduce support volume, increase efficiency, and deliver personalized support at scale.

SupportLogic is a cloud-based support experience management platform that uses AI to help businesses improve their customer support operations. The platform provides a range of features, including sentiment analysis, case routing, and quality monitoring, that can help businesses to identify and resolve customer issues quickly and efficiently. SupportLogic also offers a number of integrations with popular CRM and ticketing systems, making it easy to implement and use.

CMSWire is the world's leading community of customer experience professionals, providing the latest news, expert advice, and in-depth analysis on customer-first marketing, commerce, and digital experience design.

EdgeTier is a customer engagement platform that uses AI to improve the efficiency and quality of customer interactions. It offers a range of features, including real-time trend detection, agent quality assessment, and personalized agent prompts. EdgeTier is used by a variety of businesses, including retail, travel, gaming, and utilities, to improve customer satisfaction and drive retention.

LoomFlows is a user feedback collection tool that allows businesses to collect high-quality feedback from their users through Loom screen recordings and annotated screenshots. It helps businesses streamline feedback collection, identify impactful opportunities, and scale faster by building the right features.

Kixie is an AI-driven communication platform designed for revenue teams to work better together. It offers features such as AI Sales Insights, Conversation Intelligence, Power Dialer, Contact Center Analytics, Business SMS, Voice & SMS Automations, and more. Kixie aims to increase pipeline, boost sales, and enhance customer satisfaction by providing a consolidated communications platform with advanced tools for personalized interactions at scale.

Gardian is an AI tool designed to streamline content analysis processes by leveraging advanced AI technology. It allows users to create custom AI Agents with specific labels to detect and manage content that violates company policies. Gardian offers pre-configured models, custom analysis labels, a simple API for integration, multilanguage support, transparent pricing, and privacy protection. It serves various use cases such as content moderation, live chat moderation, and customer sentiment analysis, providing valuable insights and enhancing user experience.

Slang.ai is a voice AI tool designed specifically for restaurants to intelligently handle phone calls. It allows restaurants to answer questions, take reservations, and provide a seamless customer experience. The tool is built to understand different accents, answer common questions, and manage reservations efficiently. Slang.ai helps restaurants increase reservations, improve ROI, and save time by handling calls 24/7. It offers customizable experiences, real-time analytics, and easy setup within minutes.

Medallia is a real-time text analytics software that offers comprehensive feedback capture, role-based reporting, AI and analytics capabilities, integrations, pricing flexibility, enterprise-grade security, and solutions for customer experience, employee experience, contact center, and market research. It provides omnichannel text analytics powered by AI to uncover high-impact insights and enable users to identify emerging trends and key insights at scale. Medallia's text analytics platform supports workflows, event analytics, real-time actions, natural language understanding, out-of-the-box topic models, customizable KPIs, and omnichannel analytics for various industries.

Sushidata is an AI-powered platform that helps businesses gather and analyze customer conversations from various sources to extract valuable insights. It uses AI agents to detect trends, sentiment, risks, and opportunities automatically. The platform connects to tools like Slack, Discord, Reddit, and support tools to provide a single source of truth around customer feedback. Sushidata removes spam and irrelevant chatter from conversations, clusters them into themes, and creates actionable spreadsheets for VoC and competitor intelligence. It offers integrations with various platforms to capture real Voice of the Customer data. The platform prioritizes data security by compartmentalizing information for each customer.

Wizu is an AI-powered platform that offers conversational surveys to enhance customer feedback. It helps businesses collect meaningful feedback, analyze AI-powered insights, and take clear actions based on the data. The platform utilizes AI technology to drive engagement, deliver better response rates, and provide richer insights for businesses to make data-driven decisions.

Entropik is a Unified Insights Platform that helps businesses decode research chaos into revenue clarity. It offers an AI-powered solution that captures emotions, behaviors, and feedback to enable smarter decision-making 4x faster, with enhanced reliability and accuracy. The platform is trusted by 150+ CX leaders and is designed to empower teams across various departments to capture, interpret, and act on customer signals using Emotion, Behaviour, and Gen AI. Entropik provides real-time insights delivery, simplified research processes, and integrated multi-method approach to enhance customer experiences and drive business growth.

DTiQ is an AI-powered loss prevention and intelligent video solution for businesses. It helps industries enhance security, reduce losses, and optimize operations through a combination of technology, audits, and training. The platform offers purpose-built solutions tailored to specific needs, such as speed of service, business operations transformation, safety risk mitigation, and exceptional customer experiences. DTiQ's intelligent solutions empower businesses to prevent losses, improve speed of service, ensure compliance, and drive operational efficiency. With features like AI-driven insights, remote audits, and drive-thru optimization, DTiQ provides actionable insights to enhance profitability and operational success.

PolyAI is an AI-powered conversational platform that offers lifelike, adaptable, engaging, and dynamic AI agents to transform customer experience. It helps businesses handle customer inquiries, resolve issues, and improve customer loyalty through voice AI technology. PolyAI enables effortless customer interactions, boosts revenue generation, and enhances operational excellence by providing actionable insights from real conversations. The platform is purpose-built for enterprise use, ensuring security, compliance, and seamless integration with existing tech stacks across various industries.

Zolak is an AI-powered visual commerce platform designed for the furniture industry. It offers immersive experiences through product visualization, virtual try-out experiences, customization, and more. Zolak enables businesses to bridge physical and digital experiences, empowering e-commerce, manufacturing, and distribution sectors. The platform provides tools for creating high-quality visuals, personalized virtual showrooms, product customization, and AI room visualization, enhancing customer engagement and driving sales.

Zensors is an AI application that offers Visual AI agents for real-world understanding. It provides a Spatial AI platform for spatial monetization, Virtual Manager AI solution to automate location operations, and On-Prem AI for understanding spaces, monitoring service processes, forecasting accurately, and ensuring efficiency. Zensors leverages Multimodal AI for video understanding and Spatial AI for structuring unstructured data. The application caters to various industries such as Aviation, Retail, and Commercial Real Estate, offering operational efficiencies, strategic planning, financial performance, safety, and sustainability through AI-driven solutions.

WEVO is an AI-powered platform that offers effortless UX research for teams. It provides instant and deep insights into digital experiences, helping businesses test, validate, and perfect their online interactions before going live. By combining AI speed with human insight, WEVO boosts creative confidence, accelerates speed to market, and lowers reputational risks. The platform enables users to analyze user behavior, optimize content, measure campaign effectiveness, and enhance customer experiences through data-driven decisions.

Feedbase is an AI-powered dashboard tool designed to help businesses listen to customer feedback, learn from it, and level up their operations. It offers easy integration through a simple script or widget, providing insights and analytics on customer feedback. With pricing plans catering to startups and businesses of all sizes, Feedbase aims to make customer feedback management simple and effective.

Dataku.ai is an advanced data extraction and analysis tool powered by AI technology. It offers seamless extraction of valuable insights from documents and texts, transforming unstructured data into structured, actionable information. The tool provides tailored data extraction solutions for various needs, such as resume extraction for streamlined recruitment processes, review insights for decoding customer sentiments, and leveraging customer data to personalize experiences. With features like market trend analysis and financial document analysis, Dataku.ai empowers users to make strategic decisions based on accurate data. The tool ensures precision, efficiency, and scalability in data processing, offering different pricing plans to cater to different user needs.

Outset is an AI-powered research platform that enables users to conduct and synthesize video, audio, and text conversations with hundreds of participants at once. It uses AI to moderate conversations, identify common themes, tag relevant conversations, and pull out powerful quotes. Outset is designed to help researchers understand the 'why' behind answers and gain deeper insights into the people they serve.

Vocads is a conversational voice AI platform that reinvents the survey experience. It allows companies to collect richer data, improve their strategy, and retain clients through voice surveys. Vocads also provides employee voice surveys to engage employees, improve management, and upgrade company culture. The platform is easy to use with its no-code design, allowing users to create voice surveys from scratch instinctively and save templates for reuse. Vocads is GDPR compliant and offers data sovereignty, giving brands full control over their data.

Nyle is an AI-powered operating system for e-commerce growth. It provides tools to generate higher profits and increase team productivity. Nyle's platform includes advanced market analysis, quantitative assessment of customer sentiment, and automated insights. It also offers collaborative dashboards and interactive modeling to facilitate decision-making and cross-functional alignment.

Phygital+ is an AI-powered platform that helps businesses bridge the gap between the physical and digital worlds. With Phygital+, businesses can create immersive and interactive experiences for their customers, using a variety of AI-powered tools. These tools include computer vision, natural language processing, and machine learning. Phygital+ is easy to use and can be integrated with a variety of existing systems. It is also scalable, so businesses of all sizes can use it to improve their customer experience.

CMSWire is the world's leading community of customer experience professionals, providing the latest news, expert advice, and in-depth analysis on customer-first marketing, commerce, and digital experience design.

EdgeTier is a customer engagement platform that uses AI to improve the efficiency and quality of customer interactions. It offers a range of features, including real-time trend detection, agent quality assessment, and personalized agent prompts. EdgeTier is used by a variety of businesses, including retail, travel, gaming, and utilities, to improve customer satisfaction and drive retention.

Talkwalker is a leading consumer intelligence platform that provides social listening, media monitoring, and social benchmarking technology. It helps businesses navigate the dynamic world of social and consumer data to drive loyalty, win new customers, and outplay competitors. Talkwalker's platform is used by over 2,500 brands and is a leader in The Forrester New Wave™ AI-Enabled Consumer Intelligence Platforms Q3 2021.

Metaforms is an AI-powered form builder that helps businesses create personalized and engaging forms. It uses AI to automatically generate conditions, logics, and branching, which can save businesses up to 85% in setup time. Metaforms also uses AI to provide real-time question framing and acknowledgements, which can increase completion rates by up to 30%. Additionally, Metaforms' AI can ask follow-up questions based on other user responses in a cohort, which can provide businesses with more insights about user behavior, intent, and preferences.

Orimon AI is a conversational marketing tool that helps businesses engage with their customers through AI-powered chatbots. The platform offers tips and tricks to convert visitors into paying customers, train AI agents, and customize chatbot personalities. With a focus on conversational marketing, Orimon AI aims to enhance customer experience and boost sales for service, e-commerce, and SaaS businesses.

David is an AI survey analyst tool that helps users turn survey, product feedback, and user research form data into strategic actions. It offers features like data analysis, insights generation, and form optimization. David is built with Metaforms AI and provides universal compatibility with various survey platforms. Users can upload CSV files to David for analysis and receive tailored recommendations based on their specific goals. The tool is free to use and aims to optimize marketing strategies, engage customers, and boost conversions.

Pega is an enterprise AI decisioning and workflow automation platform that empowers organizations to unlock business-transforming outcomes with real-time optimization. Clients use Pega's AI capabilities to personalize engagement, automate customer service, and streamline operations. With a scalable and flexible architecture, Pega helps enterprises meet current customer demands while continuously transforming for the future.

Glassix is an AI Customer Support, Omnichannel Ticketing, and Chatbot Software Platform that offers a unified inbox for managing business conversations across various messaging channels. It provides features such as conversation routing engine, cross channel continuity, customer conversation history, rich media & large files sharing, and visual chatbot builder. Glassix helps companies drive customer delight through personalized and automated interactions, leveraging Conversational AI and sophisticated Chatbots. It enables real-time agent takeover and facilitates seamless communication across channels to enhance customer satisfaction and efficiency.

Chatbase is an AI tool that provides custom ChatGPT models tailored to your data. It allows users to create conversational AI models that are specific to their needs, enabling more engaging and personalized interactions with customers. With Chatbase, users can easily train, deploy, and manage chatbots for various applications such as customer support, virtual assistants, and more. The platform offers advanced natural language processing capabilities to understand and respond to user queries effectively.