Best AI tools for< Help Desk Technician >

Edward is a conversational AI platform that helps businesses automate customer service, sales, and marketing tasks. It uses natural language processing and machine learning to understand customer intent and provide personalized responses. Edward can be integrated with a variety of business applications, including CRM, help desk, and e-commerce platforms.

Caffeinated CX is an AI-powered customer support solution that helps businesses improve their customer support efficiency. It offers a range of features, including AI-powered response generation, ticket auto-triage, macro suggestion, and more. Caffeinated CX integrates with all major support software and is easy to implement. It is used by leading brands across industries and has helped them achieve significant improvements in their customer support metrics.

Tekst is an AI-powered platform that helps businesses automate their email, ticket, and other communication workflows. By leveraging text intelligence, Tekst enables enterprises to gain insights into their communication data, optimize critical workflows, and deliver better customer service. With its advanced AI capabilities, Tekst can analyze messages, enrich them with tags, reroute them to the correct inbox, and even automate responses, significantly reducing the time wasted on manual tasks.

Belva is an AI-powered phone-calling assistant that can make calls on your behalf. With Belva, you can simply state your objective and the AI will make the call for you, providing you with a live transcription of the conversation. Belva's envoys can handle a variety of tasks, from making appointments and reservations to solving customer issues. You can monitor your active calls in real-time or review saved transcripts to collect information from the call. With Belva, you can get off the phone and let the AI do the talking, saving you time and hassle.

Air is the world's first AI that can have full on 10-40 minute long phone calls that sound like a REAL human, with infinite memory, perfect recall, and can autonomously take actions across 5,000 plus applications. It can do the entire job of a full time agent without having to be trained, managed or motivated. It just works 24/7/365.

SupportLogic is a cloud-based support experience management platform that uses AI to help businesses improve their customer support operations. The platform provides a range of features, including sentiment analysis, case routing, and quality monitoring, that can help businesses to identify and resolve customer issues quickly and efficiently. SupportLogic also offers a number of integrations with popular CRM and ticketing systems, making it easy to implement and use.

Serviceaide offers a complete product portfolio of software solutions. AI-powered solutions deliver unmatched service across IT, business departments, and customer support. Serviceaide focuses on helping customers drive various digital process transformations leveraging automation and AI.

Converso is an AI-powered customer support platform that enables businesses to connect their own AI Assistant with a shared team inbox, thereby automating first-line customer support and reducing workload for front-line agents. AI Assistants can be connected to different channels, such as webchat, WhatsApp, SMS, and conversations can be transferred to a human agent in the event that the query is too complex for the AI Assistant to manage. Converso also enables outbound conversations via WhatsApp and SMS, managed via the same inbox, for proactive customer engagement.

Userscom is an AI-powered ticketing software that helps businesses respond to customer queries faster and more efficiently. It uses AI to identify important tasks, create to-dos, and organize tickets into tabs. Userscom also integrates with websites in multiple ways, making it easy for businesses to collect and respond to customer inquiries.

Iokoo is an intelligent IT support solution for small organizations, offering instant troubleshooting for all your IT needs. It combines artificial intelligence with human expertise to provide efficient and personalized solutions. Iokoo is available 24/7 on mobile and desktop, in multiple languages, and offers self-resolution options for IT incidents. The service is provided by NowBrains Group, with over 20 years of experience in IT support.

SysAid is a Next-Gen ITSM Platform that offers a comprehensive IT service management solution with generative AI capabilities. It provides features such as AI chatbot integration, asset management, workflow automation, and performance insights. SysAid aims to streamline IT processes, empower agents with AI, and enhance end-user experience. The platform is designed to help organizations deliver exceptional service efficiently and scale seamlessly.

Risotto is an AI help desk application designed to streamline IT support processes. It offers features such as automatic ticket creation, routing, workflows, and escalations, as well as integrations with popular knowledge stores. Risotto aims to enhance security, improve employee experience, and save time and money by automating access requests and providing 24/7 support. The application leverages AI to provide fast responses, reduce support overhead, and handle access requests through natural language, ultimately making IT teams more efficient and effective.

Zephyr Global is an AI application called Neo that provides Microsoft technical support through an AI assistant named Neo. It offers 24/7 technical support, instant solutions, and strategic guidance for Microsoft products and services. Neo assists with setup guidance, issue resolution, training opportunities, and provides additional resources for Microsoft support. The application aims to optimize operations effortlessly by delivering consistent, reliable information and round-the-clock support.

Directly is an AI-powered platform that offers on-demand and automated customer support solutions. The platform connects organizations with highly qualified experts who can handle customer inquiries efficiently. By leveraging AI and machine learning, Directly automates repetitive questions, improving business continuity and digital transformation. The platform follows a pay-for-performance compensation model and provides global support in multiple languages. Directly aims to enhance customer satisfaction, reduce contact center volume, and save costs for businesses.

The Conversational Azure OpenAI Accelerator is a tool designed to provide rapid, no-cost custom demos tailored to customer use cases, from internal HR/IT to external contact centers. It focuses on top use cases of GenAI conversation and summarization, plus live backend data integration. The tool automates conversations across voice and text channels, providing a valuable way to save money and improve customer and employee experience. By combining Azure OpenAI + Cognitive Search, users can efficiently deploy a ChatGPT experience using web pages, knowledge base articles, and data sources. The tool enables simultaneous deployment of conversational content to chatbots, IVR, voice assistants, and more in one click, eliminating the need for in-depth IT involvement. It leverages Microsoft's advanced AI technologies, resulting in a conversational experience that can converse in human-like dialogue, respond intelligently, and capture content for omni-channel unified analytics.

008 is an open-source event-driven AI powered WebRTC Softphone compatible with macOS, Windows, and Linux. It is also accessible on the web. The name '008' or 'agent 008' reflects our ambition: beyond crafting the premier Open Source Softphone, we aim to introduce a programmable, event-driven AI agent. This agent utilizes embedded artificial intelligence models operating directly on the softphone, ensuring efficiency and reduced operational costs.

The LLMEvaluation repository is a comprehensive compendium of evaluation methods for Large Language Models (LLMs) and LLM-based systems. It aims to assist academics and industry professionals in creating effective evaluation suites tailored to their specific needs by reviewing industry practices for assessing LLMs and their applications. The repository covers a wide range of evaluation techniques, benchmarks, and studies related to LLMs, including areas such as embeddings, question answering, multi-turn dialogues, reasoning, multi-lingual tasks, ethical AI, biases, safe AI, code generation, summarization, software performance, agent LLM architectures, long text generation, graph understanding, and various unclassified tasks. It also includes evaluations for LLM systems in conversational systems, copilots, search and recommendation engines, task utility, and verticals like healthcare, law, science, financial, and others. The repository provides a wealth of resources for evaluating and understanding the capabilities of LLMs in different domains.

Bytedesk is an AI-powered customer service and team instant messaging tool that offers features like enterprise instant messaging, online customer service, large model AI assistant, and local area network file transfer. It supports multi-level organizational structure, role management, permission management, chat record management, seating workbench, work order system, seat management, data dashboard, manual knowledge base, skill group management, real-time monitoring, announcements, sensitive words, CRM, report function, and integrated customer service workbench services. The tool is designed for team use with easy configuration throughout the company, and it allows file transfer across platforms using WiFi/hotspots without the need for internet connection.

AiderDesk is a desktop application that enhances coding workflow by leveraging AI capabilities. It offers an intuitive GUI, project management, IDE integration, MCP support, settings management, cost tracking, structured messages, visual file management, model switching, code diff viewer, one-click reverts, and easy sharing. Users can install it by downloading the latest release and running the executable. AiderDesk also supports Python version detection and auto update disabling. It includes features like multiple project management, context file management, model switching, chat mode selection, question answering, cost tracking, MCP server integration, and MCP support for external tools and context. Development setup involves cloning the repository, installing dependencies, running in development mode, and building executables for different platforms. Contributions from the community are welcome following specific guidelines.

WritingAIPaper is a comprehensive guide for beginners on crafting AI conference papers. It covers topics like paper structure, core ideas, framework construction, result analysis, and introduction writing. The guide aims to help novices navigate the complexities of academic writing and contribute to the field with clarity and confidence. It also provides tips on readability improvement, logical strength, defensibility, confusion time reduction, and information density increase. The appendix includes sections on AI paper production, a checklist for final hours, common negative review comments, and advice on dealing with paper rejection.

Awesome AI is a curated list of artificial intelligence resources including courses, tools, apps, and open-source projects. It covers a wide range of topics such as machine learning, deep learning, natural language processing, robotics, conversational interfaces, data science, and more. The repository serves as a comprehensive guide for individuals interested in exploring the field of artificial intelligence and its applications across various domains.

This repository does not provide a tool, but rather a collection of resources and strategies for academics in the field of artificial intelligence who are feeling depressed or overwhelmed by the rapid advancements in the field. The resources include articles, blog posts, and other materials that offer advice on how to cope with the challenges of working in a fast-paced and competitive environment.

Fueling-Ambitions-Via-Book-Discoveries is an Advanced Machine Learning & AI Course designed for students, professionals, and AI researchers. The course integrates rigorous theoretical foundations with practical coding exercises, ensuring learners develop a deep understanding of AI algorithms and their applications in finance, healthcare, robotics, NLP, cybersecurity, and more. Inspired by MIT, Stanford, and Harvard’s AI programs, it combines academic research rigor with industry-standard practices used by AI engineers at companies like Google, OpenAI, Facebook AI, DeepMind, and Tesla. Learners can learn 50+ AI techniques from top Machine Learning & Deep Learning books, code from scratch with real-world datasets, projects, and case studies, and focus on ML Engineering & AI Deployment using Django & Streamlit. The course also offers industry-relevant projects to build a strong AI portfolio.

AmigaGPT is a versatile ChatGPT client for AmigaOS 3.x, 4.1, and MorphOS. It brings the capabilities of OpenAI’s GPT to Amiga systems, enabling text generation, question answering, and creative exploration. AmigaGPT can generate images using DALL-E, supports speech output, and seamlessly integrates with AmigaOS. Users can customize the UI, choose fonts and colors, and enjoy a native user experience. The tool requires specific system requirements and offers features like state-of-the-art language models, AI image generation, speech capability, and UI customization.

Awesome MCP Servers is a curated list of Model Context Protocol (MCP) servers that enable AI models to securely interact with local and remote resources through standardized server implementations. The list includes production-ready and experimental servers that extend AI capabilities through file access, database connections, API integrations, and other contextual services.

GPT Author is a command-line tool designed to help users write long form, multi-chapter stories by providing a story prompt and generating a synopsis and subsequent chapters using ChatGPT. Users can review and make changes to the generated content before finalizing the story output in Markdown and HTML formats. The tool aims to unleash storytelling genius by combining human input with AI-generated content, offering a seamless writing experience for creating engaging narratives.

The 'ai-audio-startups' repository is a community list of startups working with AI for audio and music tech. It includes a comprehensive collection of tools and platforms that leverage artificial intelligence to enhance various aspects of music creation, production, source separation, analysis, recommendation, health & wellbeing, radio/podcast, hearing, sound detection, speech transcription, synthesis, enhancement, and manipulation. The repository serves as a valuable resource for individuals interested in exploring innovative AI applications in the audio and music industry.

Awesome AI is a repository that collects and shares resources in the fields of large language models (LLM), AI-assisted programming, AI drawing, and more. It explores the application and development of generative artificial intelligence. The repository provides information on various AI tools, models, and platforms, along with tutorials and web products related to AI technologies.

MFLUX is a line-by-line port of the FLUX implementation in the Huggingface Diffusers library to Apple MLX. It aims to run powerful FLUX models from Black Forest Labs locally on Mac machines. The codebase is minimal and explicit, prioritizing readability over generality and performance. Models are implemented from scratch in MLX, with tokenizers from the Huggingface Transformers library. Dependencies include Numpy and Pillow for image post-processing. Installation can be done using `uv tool` or classic virtual environment setup. Command-line arguments allow for image generation with specified models, prompts, and optional parameters. Quantization options for speed and memory reduction are available. LoRA adapters can be loaded for fine-tuning image generation. Controlnet support provides more control over image generation with reference images. Current limitations include generating images one by one, lack of support for negative prompts, and some LoRA adapters not working.

GOLEM is an open-source AI framework focused on optimization and learning of structured graph-based models using meta-heuristic methods. It emphasizes the potential of meta-heuristics in complex problem spaces where gradient-based methods are not suitable, and the importance of structured models in various problem domains. The framework offers features like structured model optimization, metaheuristic methods, multi-objective optimization, constrained optimization, extensibility, interpretability, and reproducibility. It can be applied to optimization problems represented as directed graphs with defined fitness functions. GOLEM has applications in areas like AutoML, Bayesian network structure search, differential equation discovery, geometric design, and neural architecture search. The project structure includes packages for core functionalities, adapters, graph representation, optimizers, genetic algorithms, utilities, serialization, visualization, examples, and testing. Contributions are welcome, and the project is supported by ITMO University's Research Center Strong Artificial Intelligence in Industry.

A package to help benchmark various LLM related tasks. The benchmarks are organized by end-to-end use cases, and utilize LangSmith heavily. We have several goals in open sourcing this: * Showing how we collect our benchmark datasets for each task * Showing what the benchmark datasets we use for each task is * Showing how we evaluate each task * Encouraging others to benchmark their solutions on these tasks (we are always looking for better ways of doing things!)

Expert tech support for Hispanic businesses in Miami.

From setting up a printer to troubleshooting a device, I’m here to help you step-by-step.

I simulate tough Customer Support scenarios for Agent Training.

A knowledgeable guide on customer service best practices and terminology.

Third-line technical support engineer, providing advanced IT assistance.

Microsoft 365 support agent, redirects admin-level requests to PCT Support.

A step-by-step IT troubleshooter, ensuring a natural conversation flow.

Ein Bot, der grundlegende technische Unterstützung und Fehlerbehebung für gängige Software und Hardware bietet.

Your AI network guru for setup and fixing connectivity woes! 🌐 Assists with network configurations, troubleshooting, and optimizes your internet experience. 💻✨

A virtual computer repair manual offering step-by-step guidance.

Virtual Router Assistant 24/7

Free Technical Support GPT by Franz Enzenhofer

Explains ideas & Solve problems intuitively and comprehensibly in great detail.

日本語メール対応の専門家

Your go-to assistant for everyday tech support and guidance.

'Computer says no', always ready with a creative excuse.

The best assistant for IT admins, get to the root cause of any issue

Ignora linguagem ofensiva, focando em atendimento qualitativo.

提供 Windows 操作、CMD 和 PowerShell 命令等任何 Windows 相关的帮助。