Converso

Converso

Save agent time with AI-powered customer support

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Converso is an AI-powered customer support platform that enables businesses to connect their own AI Assistant with a shared team inbox, thereby automating first-line customer support and reducing workload for front-line agents. AI Assistants can be connected to different channels, such as webchat, WhatsApp, SMS, and conversations can be transferred to a human agent in the event that the query is too complex for the AI Assistant to manage. Converso also enables outbound conversations via WhatsApp and SMS, managed via the same inbox, for proactive customer engagement.

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Features

Advantages

  • Reduce agent message volumes by 50% whilst improving customer service levels
  • Increase helpdesk productivity
  • Fast, accurate responses
  • Seamless agent input
  • Boost lead generation

Disadvantages

  • May require technical expertise to set up and integrate
  • AI Assistants may not be able to handle all customer queries
  • May not be suitable for all businesses

Frequently Asked Questions

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