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Serviceaide
Deliver better digital experiences. Unleash productivity, efficiency, and innovation.
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Serviceaide offers a complete product portfolio of software solutions. AI-powered solutions deliver unmatched service across IT, business departments, and customer support. Serviceaide focuses on helping customers drive various digital process transformations leveraging automation and AI.
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Features
- Extensive set of process modules for IT and enterprise service management
- Multi-function, SaaS service desk solution with over 9 ITIL processes
- AI-powered features for faster decision-making and self-service
- Virtual agent, copilot, and other automation enhancements
- Trusted by customers across the Fortune 1000
Advantages
- Automates processes from services to technical workflows to business processes
- Improves productivity and efficiency
- Drives innovation
- Provides unmatched service across IT, business departments, and customer support
- Helps companies remain competitive
Disadvantages
- May require specialized knowledge or training to implement and use effectively
- Customization options may be limited compared to open-source or in-house solutions
- Pricing may not be suitable for all businesses
Frequently Asked Questions
-
Q:What is the main benefit of using Serviceaide?
A:Serviceaide helps businesses automate processes, improve productivity, and drive innovation. -
Q:What types of solutions does Serviceaide offer?
A:Serviceaide offers a complete product portfolio of software solutions, including ChangeGear, ISM, and Luma AI Suite. -
Q:Is Serviceaide suitable for all businesses?
A:Serviceaide is suitable for businesses of all sizes and industries. -
Q:How much does Serviceaide cost?
A:Serviceaide's pricing varies depending on the specific solution and deployment options. -
Q:How do I get started with Serviceaide?
A:You can contact Serviceaide for a demo or to discuss your specific needs.
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Serviceaide
Serviceaide offers a complete product portfolio of software solutions. AI-powered solutions deliver unmatched service across IT, business departments, and customer support. Serviceaide focuses on helping customers drive various digital process transformations leveraging automation and AI.
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Serviceaide
Serviceaide offers a complete product portfolio of software solutions. AI-powered solutions deliver unmatched service across IT, business departments, and customer support. Serviceaide focuses on helping customers drive various digital process transformations leveraging automation and AI.
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vHive
vHive is an autonomous digital twin software that enables users to create a digitized portfolio of global enterprise assets. The platform offers advanced AI analytics and insights to maximize revenue and facilitate exponential growth. With vHive, users can improve operational efficiency, rapidly digitize assets worldwide, ensure security and compliance, and scale their asset portfolio through end-to-end automation. Trusted by leading enterprises, vHive provides a user-friendly platform for collecting data and insights across various use cases, ultimately driving organizational efficiency and innovation.
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AssetLink
AssetLink is a relationship intelligence platform that leverages contextualized data to connect the private wealth ecosystem. It helps financial advisors and asset managers make informed decisions by facilitating connections between the right buyers and sellers through AI and data-driven insights. The platform aims to streamline the process of matching advisors and asset managers, ultimately enhancing business growth and efficiency.
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Qdeck
Qdeck is an AI-powered platform designed to assist financial professionals, such as financial advisors and institutional asset managers, in streamlining and enhancing client communication, research, and marketing efforts. The platform leverages generative AI technology to provide real-time market insights, personalized communications, and hyper-personalized content creation. With access to over 50,000 data sources daily, Qdeck aims to revolutionize wealth management practices by analyzing extensive data from multiple sources and enhancing client service through seamless CRM integration.
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Canoe
Canoe is a cloud-based platform that leverages machine learning technology to automate document collection, data extraction, and data science initiatives for alternative investments. It transforms complex documents into actionable intelligence within seconds, empowering allocators with tools to unlock new efficiencies for their business. Canoe is trusted by thousands of alternative investors, allocators, wealth management, and asset servicers to improve efficiency, accuracy, and completeness of investment data.
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Mako AI
Mako AI is an AI-powered associate designed to revolutionize the workflows of investment firms by streamlining research, analysis, and drafting processes. It offers essential tools to simplify data access, safeguard information, and provide actionable insights. With features like enterprise search, chat capabilities, and a knowledge base, Mako AI centralizes institutional knowledge and ensures data security with SOC 2 Type II certification. The application is easy to implement, prioritizes security, and enhances collaboration within firms.
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MDOTM Ltd
MDOTM Ltd is a global provider of AI-driven investment solutions for Institutional Investors. Founded in London in 2015, the company offers Portfolio Advisory and Asset Allocation services to various financial institutions. MDOTM's AI platform, Sphere, empowers asset and wealth managers with AI-driven insights, seamless portfolio rebalancing, and automated reports at scale.
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DeskDay
DeskDay is a Conversational Service Automation (CSA) platform designed for modern Managed Service Providers (MSPs) and IT Teams. It revolutionizes the service desk experience by offering chat-based ticketing, instant notifications, smart quality assurance, efficient billing, chat-based project management, and intelligent timesheet tracking. DeskDay aims to optimize workflows, drive productivity, and enhance customer support for MSPs and IT departments.
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Edward
Edward is a conversational AI platform that helps businesses automate customer service, sales, and marketing tasks. It uses natural language processing and machine learning to understand customer intent and provide personalized responses. Edward can be integrated with a variety of business applications, including CRM, help desk, and e-commerce platforms.
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Caffeinated CX
Caffeinated CX is an AI-powered customer support solution that helps businesses improve their customer support efficiency. It offers a range of features, including AI-powered response generation, ticket auto-triage, macro suggestion, and more. Caffeinated CX integrates with all major support software and is easy to implement. It is used by leading brands across industries and has helped them achieve significant improvements in their customer support metrics.
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Tekst
Tekst is an AI-powered platform that helps businesses automate their email, ticket, and other communication workflows. By leveraging text intelligence, Tekst enables enterprises to gain insights into their communication data, optimize critical workflows, and deliver better customer service. With its advanced AI capabilities, Tekst can analyze messages, enrich them with tags, reroute them to the correct inbox, and even automate responses, significantly reducing the time wasted on manual tasks.
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Belva
Belva is an AI-powered phone-calling assistant that can make calls on your behalf. With Belva, you can simply state your objective and the AI will make the call for you, providing you with a live transcription of the conversation. Belva's envoys can handle a variety of tasks, from making appointments and reservations to solving customer issues. You can monitor your active calls in real-time or review saved transcripts to collect information from the call. With Belva, you can get off the phone and let the AI do the talking, saving you time and hassle.
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Air
Air is the world's first AI that can have full on 10-40 minute long phone calls that sound like a REAL human, with infinite memory, perfect recall, and can autonomously take actions across 5,000 plus applications. It can do the entire job of a full time agent without having to be trained, managed or motivated. It just works 24/7/365.
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SupportLogic
SupportLogic is a cloud-based support experience management platform that uses AI to help businesses improve their customer support operations. The platform provides a range of features, including sentiment analysis, case routing, and quality monitoring, that can help businesses to identify and resolve customer issues quickly and efficiently. SupportLogic also offers a number of integrations with popular CRM and ticketing systems, making it easy to implement and use.
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Converso
Converso is an AI-powered customer support platform that enables businesses to connect their own AI Assistant with a shared team inbox, thereby automating first-line customer support and reducing workload for front-line agents. AI Assistants can be connected to different channels, such as webchat, WhatsApp, SMS, and conversations can be transferred to a human agent in the event that the query is too complex for the AI Assistant to manage. Converso also enables outbound conversations via WhatsApp and SMS, managed via the same inbox, for proactive customer engagement.
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Userscom
Userscom is an AI-powered ticketing software that helps businesses respond to customer queries faster and more efficiently. It uses AI to identify important tasks, create to-dos, and organize tickets into tabs. Userscom also integrates with websites in multiple ways, making it easy for businesses to collect and respond to customer inquiries.
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Iokoo
Iokoo is an intelligent IT support solution for small organizations, offering instant troubleshooting for all your IT needs. It combines artificial intelligence with human expertise to provide efficient and personalized solutions. Iokoo is available 24/7 on mobile and desktop, in multiple languages, and offers self-resolution options for IT incidents. The service is provided by NowBrains Group, with over 20 years of experience in IT support.
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SysAid
SysAid is a Next-Gen ITSM Platform that offers a comprehensive IT service management solution with generative AI capabilities. It provides features such as AI chatbot integration, asset management, workflow automation, and performance insights. SysAid aims to streamline IT processes, empower agents with AI, and enhance end-user experience. The platform is designed to help organizations deliver exceptional service efficiently and scale seamlessly.
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Risotto
Risotto is an AI help desk application designed to streamline IT support processes. It offers features such as automatic ticket creation, routing, workflows, and escalations, as well as integrations with popular knowledge stores. Risotto aims to enhance security, improve employee experience, and save time and money by automating access requests and providing 24/7 support. The application leverages AI to provide fast responses, reduce support overhead, and handle access requests through natural language, ultimately making IT teams more efficient and effective.
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Neo
Zephyr Global is an AI application called Neo that provides Microsoft technical support through an AI assistant named Neo. It offers 24/7 technical support, instant solutions, and strategic guidance for Microsoft products and services. Neo assists with setup guidance, issue resolution, training opportunities, and provides additional resources for Microsoft support. The application aims to optimize operations effortlessly by delivering consistent, reliable information and round-the-clock support.
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Directly
Directly is an AI-powered platform that offers on-demand and automated customer support solutions. The platform connects organizations with highly qualified experts who can handle customer inquiries efficiently. By leveraging AI and machine learning, Directly automates repetitive questions, improving business continuity and digital transformation. The platform follows a pay-for-performance compensation model and provides global support in multiple languages. Directly aims to enhance customer satisfaction, reduce contact center volume, and save costs for businesses.
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TeamDynamix
TeamDynamix is an AI tool that offers an ITIL-aligned, no-code ITSM automation platform. It leverages natural language processing and automation for a new way to chat. The platform allows for easy deployment across various departments like HR, marketing, and facilities. TeamDynamix provides a library of pre-built connectors, a visual workflow builder, and flexible PPM platform to optimize resources and improve visibility. It caters to a diverse customer community across 20+ industries, offering flexibility and low admin overhead.