Best AI tools for< Service Desk Analyst >

SysAid is a Next-Gen ITSM Platform that offers a comprehensive IT service management solution with generative AI capabilities. It provides features such as AI chatbot integration, asset management, workflow automation, and performance insights. SysAid aims to streamline IT processes, empower agents with AI, and enhance end-user experience. The platform is designed to help organizations deliver exceptional service efficiently and scale seamlessly.

The website offers AI-powered solutions for customer service automation, including chatbots, email bots, and ticket system assistants. It provides tools like OMQ Chatbot, OMQ Help, OMQ Contact, OMQ Assist, and OMQ Reply to streamline customer interactions and improve efficiency. The platform leverages artificial intelligence to provide real-time responses, reduce support efforts, and enhance customer satisfaction across various communication channels.

Rezolve.ai is a Generative AI-powered modern Employee Service Desk that brings instant employee support within Microsoft Teams, reducing enterprise friction and enhancing the employee experience.

DeskDay is a Conversational Service Automation (CSA) platform designed for Managed Service Providers (MSPs) to deliver exceptional IT support. It offers chat-based ticketing, instant notifications, smart quality assurance, efficient billing, chat-based project management, and intelligent timesheet tracking. DeskDay aims to streamline service delivery, boost tech productivity, and reduce tool fatigue for MSPs and their customers.

Serviceaide offers a complete product portfolio of software solutions. AI-powered solutions deliver unmatched service across IT, business departments, and customer support. Serviceaide focuses on helping customers drive various digital process transformations leveraging automation and AI.

Ada is an AI-powered customer service automation platform that helps businesses resolve more customer inquiries with less effort. It offers a range of features, including automated resolution of up to 75% of customer inquiries, seamless integration with existing tech stacks, and continuous improvement through guidance and AI coaching.

Kustomer is an AI-powered customer service CRM platform that helps businesses provide personalized and efficient support to their customers. It offers a range of features, including a unified customer view, proactive support, AI-powered chatbots, and self-service options. Kustomer is trusted by some of the world's most innovative brands, including Airbnb, Spotify, and Uber.

Customerly is an AI-powered customer service solution that helps businesses automate support tasks, improve response times, and enhance customer satisfaction. It offers a range of features including AI chatbots, AI-powered response generation, global support, and a unified help desk. Customerly's AI capabilities enable it to learn from knowledge bases and canned responses, provide seamless assistance at any conversation stage, simplify complex tasks, and escalate to human agents when necessary.

Automi is an AI-powered platform that helps businesses automate their customer service and support operations. It uses natural language processing (NLP) and machine learning (ML) to understand customer queries and provide relevant answers. Automi also offers a range of features to help businesses manage their customer interactions, including a knowledge base, ticketing system, and live chat.

BoldDesk by Syncfusion is a comprehensive customer service software designed to effortlessly resolve 70% of customer inquiries. It offers features such as ticketing system, live chat support, omnichannel inbox, knowledge base, task management, and AI Copilot. The application aims to enhance customer service efficiency through automation, collaboration, and customization. BoldDesk provides workflow automation, contact management, reports & analytics, mobile app, customer portal, apps & integrations, and satisfaction survey (CSAT). It caters to startups, small businesses, and enterprises, offering solutions for email ticketing, shared inbox software, multi-brand help desk, internal help desk software, trouble ticketing software, and embedded help widgets.

InteractIQ is an AI-powered customer service solution that helps businesses automate support, generate leads, and provide a 24/7 customizable chatbot. It uses AI to categorize and prioritize support tickets, provide instant replies, and offer multilingual support. InteractIQ integrates with various platforms and offers customization options to match brand identity. It combines AI capabilities with human support to enhance customer engagement and streamline support operations.

Help.center is a customer support knowledge base powered by AI that empowers businesses to reduce support tickets significantly and help more customers faster. It offers AI chatbot and knowledge base features to enable self-service for customers, manage customer conversations efficiently, and improve customer satisfaction rates. The application is designed to provide 24x7 support, multilingual assistance, and automatic learning capabilities. Help.center is trusted by over 500 companies and offers a user-friendly interface for easy integration into product ecosystems.

Forethought is a customer support AI platform that uses generative AI to automate tasks and improve efficiency. It offers a range of features including automatic ticket resolution, sentiment analysis, and agent assist. Forethought's platform is designed to help businesses save costs, improve customer satisfaction, and increase agent productivity.

Cohere is a customer support platform that uses AI to help businesses resolve tickets faster and reduce costs. It offers a range of features, including automated ticket resolution, personalized answers, step-by-step guidance, and advanced analytics. Cohere integrates with existing support resources and can be implemented quickly and easily. It has been used by leading companies to achieve industry-leading outcomes, including Ramp, Loom, Rippling, OpenPhone, Flock Safety, and Podium.

Zenbots is a Zendesk AI chatbot that provides dedicated Zendesk support with access to all of your Zendesk support articles. It is designed to speed up operations, assist agents, or even let customers solve problems on their own. Zenbots can be integrated into existing workflows with just a few clicks and can be set up in under 24 hours. It offers a free 7-day trial.

Lina Chat is an AI-powered chatbot that helps businesses with customer support. It can answer questions instantly, resolve 80% of repeated support tickets, and is available 24/7. Lina Chat is easy to use and can be trained in minutes. It is a valuable tool for businesses that want to improve their customer service.

My AskAI is an AI-powered customer support tool that integrates with Intercom. It offers a more affordable alternative to Intercom's Fin AI chatbot, costing only $0.19 per AI resolution compared to Intercom's $0.99. My AskAI allows businesses to add AI customer support to their Intercom workspace without replacing their existing widget or training their team on a new tool. Businesses can choose how they want their AI chatbot to reply, either directly to customers or as 'notes' for their agents. My AskAI also supports human handover for when a human touch is needed.

ChatFlow is an AI-driven customer support application that revolutionizes customer service for startups and SMEs. It offers a modern, scalable, and intelligent solution to help businesses build customer satisfaction. With features like live chat, AI-powered chatbots, automated ticketing, multi-channel integration, analytics and reporting, and a knowledge base, ChatFlow empowers businesses to provide unrivaled customer support. The application ensures high availability with 24/7 automated customer support, reducing wait times and increasing customer happiness.

SupBot is an AI-powered support solution that enables businesses to handle customer support instantly. It offers the ability to train and deploy AI support bots with ease, allowing for seamless integration into any website. With a user-friendly interface, SupBot simplifies the process of setting up and customizing support bots to meet specific requirements. The platform is designed to enhance customer service efficiency and streamline communication processes through the use of AI technology.

Tekst is an AI-powered platform that helps businesses automate their email, ticket, and other communication workflows. By leveraging text intelligence, Tekst enables enterprises to gain insights into their communication data, optimize critical workflows, and deliver better customer service. With its advanced AI capabilities, Tekst can analyze messages, enrich them with tags, reroute them to the correct inbox, and even automate responses, significantly reducing the time wasted on manual tasks.

Bytedesk is an AI-powered customer service and team instant messaging tool that offers features like enterprise instant messaging, online customer service, large model AI assistant, and local area network file transfer. It supports multi-level organizational structure, role management, permission management, chat record management, seating workbench, work order system, seat management, data dashboard, manual knowledge base, skill group management, real-time monitoring, announcements, sensitive words, CRM, report function, and integrated customer service workbench services. The tool is designed for team use with easy configuration throughout the company, and it allows file transfer across platforms using WiFi/hotspots without the need for internet connection.

Awesome AI is a curated list of artificial intelligence resources including courses, tools, apps, and open-source projects. It covers a wide range of topics such as machine learning, deep learning, natural language processing, robotics, conversational interfaces, data science, and more. The repository serves as a comprehensive guide for individuals interested in exploring the field of artificial intelligence and its applications across various domains.

The Conversational Azure OpenAI Accelerator is a tool designed to provide rapid, no-cost custom demos tailored to customer use cases, from internal HR/IT to external contact centers. It focuses on top use cases of GenAI conversation and summarization, plus live backend data integration. The tool automates conversations across voice and text channels, providing a valuable way to save money and improve customer and employee experience. By combining Azure OpenAI + Cognitive Search, users can efficiently deploy a ChatGPT experience using web pages, knowledge base articles, and data sources. The tool enables simultaneous deployment of conversational content to chatbots, IVR, voice assistants, and more in one click, eliminating the need for in-depth IT involvement. It leverages Microsoft's advanced AI technologies, resulting in a conversational experience that can converse in human-like dialogue, respond intelligently, and capture content for omni-channel unified analytics.

The 'ai-audio-startups' repository is a community list of startups working with AI for audio and music tech. It includes a comprehensive collection of tools and platforms that leverage artificial intelligence to enhance various aspects of music creation, production, source separation, analysis, recommendation, health & wellbeing, radio/podcast, hearing, sound detection, speech transcription, synthesis, enhancement, and manipulation. The repository serves as a valuable resource for individuals interested in exploring innovative AI applications in the audio and music industry.

The 'carrot' repository on GitHub provides a list of free and user-friendly ChatGPT mirror sites for easy access. The repository includes sponsored sites offering various GPT models and services. Users can find and share sites, report errors, and access stable and recommended sites for ChatGPT usage. The repository also includes a detailed list of ChatGPT sites, their features, and accessibility options, making it a valuable resource for ChatGPT users seeking free and unlimited GPT services.

This repository does not provide a tool, but rather a collection of resources and strategies for academics in the field of artificial intelligence who are feeling depressed or overwhelmed by the rapid advancements in the field. The resources include articles, blog posts, and other materials that offer advice on how to cope with the challenges of working in a fast-paced and competitive environment.

008 is an open-source event-driven AI powered WebRTC Softphone compatible with macOS, Windows, and Linux. It is also accessible on the web. The name '008' or 'agent 008' reflects our ambition: beyond crafting the premier Open Source Softphone, we aim to introduce a programmable, event-driven AI agent. This agent utilizes embedded artificial intelligence models operating directly on the softphone, ensuring efficiency and reduced operational costs.

Awesome AI is a repository that collects and shares resources in the fields of large language models (LLM), AI-assisted programming, AI drawing, and more. It explores the application and development of generative artificial intelligence. The repository provides information on various AI tools, models, and platforms, along with tutorials and web products related to AI technologies.

ClearML Serving is a command line utility for model deployment and orchestration, enabling model deployment including serving and preprocessing code to a Kubernetes cluster or custom container based solution. It supports machine learning models like Scikit Learn, XGBoost, LightGBM, and deep learning models like TensorFlow, PyTorch, ONNX. It provides a customizable RestAPI for serving, online model deployment, scalable solutions, multi-model per container, automatic deployment, canary A/B deployment, model monitoring, usage metric reporting, metric dashboard, and model performance metrics. ClearML Serving is modular, scalable, flexible, customizable, and open source.

MFLUX is a line-by-line port of the FLUX implementation in the Huggingface Diffusers library to Apple MLX. It aims to run powerful FLUX models from Black Forest Labs locally on Mac machines. The codebase is minimal and explicit, prioritizing readability over generality and performance. Models are implemented from scratch in MLX, with tokenizers from the Huggingface Transformers library. Dependencies include Numpy and Pillow for image post-processing. Installation can be done using `uv tool` or classic virtual environment setup. Command-line arguments allow for image generation with specified models, prompts, and optional parameters. Quantization options for speed and memory reduction are available. LoRA adapters can be loaded for fine-tuning image generation. Controlnet support provides more control over image generation with reference images. Current limitations include generating images one by one, lack of support for negative prompts, and some LoRA adapters not working.

This solution accelerator is built on Azure Cognitive Search Service and Azure OpenAI Service to synthesize post-contact center transcripts for intelligent contact center scenarios. It converts raw transcripts into customer call summaries to extract insights around product and service performance. Key features include conversation summarization, key phrase extraction, speech-to-text transcription, sensitive information extraction, sentiment analysis, and opinion mining. The tool enables data professionals to quickly analyze call logs for improvement in contact center operations.

The Azure OpenAI Proxy service aims to simplify access to an Azure OpenAI `Playground-like` experience by supporting Azure OpenAI SDKs, LangChain, and REST endpoints for developer events, workshops, and hackathons. Users can access the service using a timebound `event code`. The solution documentation is available for reference.

Siteproxy 2.0 is a web proxy tool that utilizes service worker for enhanced stability and increased website coverage. It replaces express with hono for a 4x speed boost and supports deployment on Cloudflare worker. It enables reverse proxying, allowing access to YouTube/Google without VPN, and supports login for GitHub and Telegram web. The tool also features DuckDuckGo AI Chat with free access to GPT3.5 and Claude3. It offers a pure web-based online proxy with no client configuration required, facilitating reverse proxying to the internet.

Tiledesk is an open-source live chat platform with integrated chatbots written in Node.js and Express. It is designed to be a multi-channel platform for web, Android, and iOS, and it can be used to increase sales or provide post-sales customer service. Tiledesk's chatbot technology allows for automation of conversations, and it also provides APIs and webhooks for connecting external applications. Additionally, it offers a marketplace for apps and features such as CRM, ticketing, and data export.

This project is an intelligent dialogue customer service tool based on a large model, which supports access to platforms such as WeChat, Qianniu, Bilibili, Douyin Enterprise, Douyin, Doudian, Weibo chat, Xiaohongshu professional account operation, Xiaohongshu, Zhihu, etc. You can choose GPT3.5/GPT4.0/ Lazy Treasure Box (more platforms will be supported in the future), which can process text, voice and pictures, and access external resources such as operating systems and the Internet through plug-ins, and support enterprise AI applications customized based on their own knowledge base.

Tiledesk-server is the server engine of Tiledesk. Tiledesk is an Open Source Live Chat platform with integrated Chatbots written in NodeJs and Express. Build your own customer support with a multi-channel platform for Web, Android and iOS. Designed to be open source since the beginning, we actively worked on it to create a totally new, first class customer service platform based on instant messaging. What is Tiledesk today? It became the open source “conversational app development” platform that everyone needs 😌 You can use Tiledesk to increase sales for your website or for post-sales customer service. Every conversation can be automated using our first class native chatbot technology. You can also connect your own applications using our APIs or Webhooks. Moreover you can deploy entire visual applications inside a conversation. And your applications can converse with your chatbots or your end-users! We know this is cool 😎 Tiledesk is multichannel in a totally new way. You can write your chatbot scripts with images, buttons and other cool elements that your channels support. But you will configureyour chatbot replies only once. They will run on every channel, auto-adapting the responses to the target channel whatever it is, Whatsapp, Facebook Messenger, Telegram etc. More info on Tiledesk website: https://www.tiledesk.com. You can find technical documentation here: https://developer.tiledesk.com

Venom is a high-performance system developed with JavaScript to create a bot for WhatsApp, support for creating any interaction, such as customer service, media sending, sentence recognition based on artificial intelligence and all types of design architecture for WhatsApp.

WPPConnect is an open source project developed by the JavaScript community with the aim of exporting functions from WhatsApp Web to the node, which can be used to support the creation of any interaction, such as customer service, media sending, intelligence recognition based on phrases artificial and many other things.

AIGES is a core component of the Athena Serving Framework, designed as a universal encapsulation tool for AI developers to deploy AI algorithm models and engines quickly. By integrating AIGES, you can deploy AI algorithm models and engines rapidly and host them on the Athena Serving Framework, utilizing supporting auxiliary systems for networking, distribution strategies, data processing, etc. The Athena Serving Framework aims to accelerate the cloud service of AI algorithm models and engines, providing multiple guarantees for cloud service stability through cloud-native architecture. You can efficiently and securely deploy, upgrade, scale, operate, and monitor models and engines without focusing on underlying infrastructure and service-related development, governance, and operations.

OpenKF (Open Knowledge Flow) is an online intelligent customer service system. It is an open-source customer service system based on OpenIM, supporting LLM (Local Knowledgebase) customer service and multi-channel customer service. It is easy to integrate with third-party systems, deploy, and perform secondary development. The system provides features like login page, config page, dashboard page, platform page, and session page. Users can quickly get started with OpenKF by following the installation and run instructions. The architecture follows MVC design with a standardized directory structure. The community encourages involvement through community meetings, contributions, and development. OpenKF is licensed under the Apache 2.0 license.

A specialized assistant for Helpdesk information of companies and organizations.

しっかりした顧客対応をしてくれるAIです。TANAKAさんです。

寻找解决方案的问题解决专家

Assists in resolving technical issues in field operations.

Warm tech support for seniors, with calming strategies, patient and helpful.

Drop your Support Log Here, Allowing it to automatically generate concise summaries reporting to the tech team.

TechLine employee providing concise, human-like, and knowledgeable tech support in German.

Introducing Our Advanced Tech Support Bots, Powered by Custom GPT Technology In the dynamic world of technology, where efficiency and accuracy are paramount, we are proud to present our state-of-the-art Tech Support Bots.

Expert en Windows, réponses précises en français. Créé par Tutos-Informatique.

A knowledgeable guide on customer service best practices and terminology.

Ein Bot, der grundlegende technische Unterstützung und Fehlerbehebung für gängige Software und Hardware bietet.

I simulate tough Customer Support scenarios for Agent Training.

From setting up a printer to troubleshooting a device, I’m here to help you step-by-step.

Free Technical Support GPT by Franz Enzenhofer

Your go-to assistant for everyday tech support and guidance.

Ignora linguagem ofensiva, focando em atendimento qualitativo.

Jakob siger: Ja eller Nej

ヤナギダ・システムズのカスタマーサポート用ChatBotです。

'Computer says no', always ready with a creative excuse.

Microsoft 365 support agent, redirects admin-level requests to PCT Support.