
DeskDay
Empowering MSPs with AI-driven support solutions

DeskDay is an AI-powered Professional Services Automation (PSA) platform designed for Managed Service Providers (MSPs) to streamline support, ticketing, time tracking, and billing processes. It offers multichannel support through Microsoft Teams, Mobile, Desktop, Email, and a web portal. DeskDay stands out from competitors with its chat-first approach, speed, simplicity, and AI-native automation, making it ideal for small to mid-sized MSPs aiming to scale fast and deliver smarter support.
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Features
- Chat-based Service Desk
- Multichannel support
- Project Management
- Billing & Contract Management
- Quality Assurance
Advantages
- AI-powered automation for faster responses
- Streamlined ticket management
- Efficient project tracking and management
- Automated billing processes
- Real-time quality assurance across all operations
Disadvantages
- Limited integration options with other tools
- Learning curve for users unfamiliar with AI-driven platforms
- Potential dependency on AI for critical operations
Frequently Asked Questions
-
Q:What is DeskDay?
A:DeskDay is an AI-powered PSA platform for MSPs with multichannel support. -
Q:How is DeskDay different from competitors?
A:DeskDay is chat-first, fast, simple, and AI-native, eliminating legacy PSA drawbacks. -
Q:Who is DeskDay for?
A:DeskDay is designed for small to mid-sized MSPs seeking fast scaling and smarter support. -
Q:How does DeskDay use AI?
A:DeskDay's AI companion, Helena, assists with various tasks like drafting replies and analyzing sentiment. -
Q:Does DeskDay integrate with existing tools?
A:DeskDay integrates with leading RMMs and tools like QuickBooks, with ongoing additions.
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