DeskDay

DeskDay

Empowering MSPs with AI-driven support solutions

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DeskDay is an AI-powered Professional Services Automation (PSA) platform designed for Managed Service Providers (MSPs) to streamline support, ticketing, time tracking, and billing processes. It offers multichannel support through Microsoft Teams, Mobile, Desktop, Email, and a web portal. DeskDay stands out from competitors with its chat-first approach, speed, simplicity, and AI-native automation, making it ideal for small to mid-sized MSPs aiming to scale fast and deliver smarter support.

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Features

Advantages

  • AI-powered automation for faster responses
  • Streamlined ticket management
  • Efficient project tracking and management
  • Automated billing processes
  • Real-time quality assurance across all operations

Disadvantages

  • Limited integration options with other tools
  • Learning curve for users unfamiliar with AI-driven platforms
  • Potential dependency on AI for critical operations

Frequently Asked Questions

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