Best AI tools for< Support Customers >

Help.center is a customer support knowledge base powered by AI that empowers businesses to reduce support tickets significantly and help more customers faster. It offers AI chatbot and knowledge base features to enable self-service for customers, manage customer conversations efficiently, and improve customer satisfaction rates. The application is designed to provide 24x7 support, multilingual assistance, and automatic learning capabilities. Help.center is trusted by over 500 companies and offers a user-friendly interface for easy integration into product ecosystems.

Unthread is an AI-powered support tool designed to streamline and automate customer support processes within Slack. It offers features such as AI-generated support responses, shared email inbox integration, in-app live chat, and ticket tracking. Unthread helps teams prioritize, assign, and resolve support tickets efficiently by leveraging AI technology. It also allows for seamless integration with task managers, CRMs, and other tools to enhance support workflows.

Dialpad is an AI-powered Customer Communications Platform that offers a range of solutions for businesses, including Ai Voice, Ai Contact Center, Ai Sales, and more. It aims to elevate business communications by providing features like automated note-taking, virtual assistance, data-driven decision-making, and integrations with various platforms. Dialpad is designed to streamline workflows, enhance customer interactions, and boost productivity through its innovative AI capabilities.

BrowseBuddy is an AI chatbot designed for e-commerce growth, offering personalized assistance to enhance the shopping experience. Powered by advanced GPT algorithms, it understands and recommends products tailored to customer needs. The chatbot simplifies the customer's path to purchase, provides real-time solutions, and supports multiple languages. It acts as a digital sales associate, offering personalized guidance and product recommendations, making online shopping interactive and customer-friendly.

Newo is a revolutionary platform that empowers businesses to create personalized Non-Human Workers (Digital Employees) known as Newo Intelligent Agents. These agents are equipped with Emotional and Conscious behavior, capable of selling products, assisting clients, coaching, training, and consulting. Users can easily create their own agents without any coding knowledge, leveraging them to captivate customers, boost sales, and enhance customer satisfaction. Newo Intelligent Agents can be seamlessly integrated into corporate systems like ERPs, CRMs, and knowledge bases, ensuring they align with corporate guidelines and provide personalized interactions with clients.

Scribbly is an AI-powered email writing tool that helps professionals write emails 10x faster. It provides context-specific, professionally written content suggestions that sound just like the user. Scribbly can be used to automate everyday email writing tasks, streamline client communication, delegate email writing, elevate management game, support customers more efficiently, close more deals, and streamline HR communications.

Open is an AI-powered customer support tool that automates responses to customer queries. It uses artificial intelligence to understand and respond to customer messages, providing quick and accurate solutions. Open streamlines the customer support process, saving time and improving efficiency for businesses. With its AI autopilot feature, Open can handle a large volume of customer inquiries without human intervention, ensuring round-the-clock support for users. The tool is designed to enhance customer satisfaction and optimize support operations.

This AI-powered customer support chatbot is a cutting-edge tool that transforms customer engagement and drives revenue growth. It leverages advanced natural language processing (NLP) and machine learning algorithms to provide personalized, real-time support to customers across multiple channels. By automating routine inquiries, resolving complex issues, and offering proactive assistance, this chatbot empowers businesses to enhance customer satisfaction, increase conversion rates, and optimize their support operations.

Threado is an AI application designed for customer service, offering AI agents trained on internal knowledge to provide instant, automated support to customers and internal teams. It integrates effortlessly into daily tools like Slack and Microsoft Teams, allowing users to access company information instantly. Threado AI helps resolve customer queries, automate chat support, personalize customer engagement, accelerate sales processes, and transform how customer-facing teams find information and get work done.

Talklab is an AI-powered chatbot platform that revolutionizes communication by providing intelligent chatbots for customer support. The platform allows businesses to easily monitor and improve customer interactions through advanced technology. Talklab enables users to create and configure chatbots using natural language processing, providing continuous support to customers 24/7. With features like intention configuration, global text and table settings, and conversation tracking tools, Talklab empowers businesses to enhance customer service and gain valuable insights from chatbot interactions.

Botsy is an AI chatbot builder designed for WhatsApp, enabling users to create conversational AI chatbots without the need for coding. It allows for natural conversations, brand customization, audience management, user data analysis, and knowledge augmentation. Botsy offers usage-based pricing with discounts for larger message bundles, along with hands-on training and tech support for customers. The platform aims to leverage AI for social impact by providing personalized AI services to communities in need.

WorkBot is an AI-powered customer service platform that autonomously handles customer communications, automates processes with AI agents, and uncovers deeper insights from customer data. It centralizes knowledge management, offers API integration, enables automation with AI agents, and provides unmatched security and privacy features. WorkBot's AI chatbot feature allows for cost-effective support for customers, with the ability to connect to any database, embed into websites, and integrate with various tools. The platform revolutionizes customer service, sales support, lead generation, and HR management, offering 24/7 support, automation, and personalized assistance. WorkBot also features AI voice agents for automated customer support call handling, appointment booking, and customized AI solutions tailored to individual needs.

SiteGPT is a customer support chatbot that can be trained on your website content. It can answer questions, provide support, and even generate leads. SiteGPT is easy to use and integrates with your favorite tools. With SiteGPT, you can provide 24/7 support to your customers without having to hire a large team of support agents.

Kustomer is an AI-powered customer service CRM platform that helps businesses provide personalized and efficient support to their customers. It offers a range of features, including a unified customer view, proactive support, AI-powered chatbots, and self-service options. Kustomer is trusted by some of the world's most innovative brands, including Airbnb, Spotify, and Uber.

Brainfish is an AI-powered customer support tool that helps businesses provide self-service support to their customers. It uses advanced AI to help customers find answers to their questions quickly and easily, reducing the need for human support. Brainfish also provides businesses with insights into customer concerns, helping them improve their knowledge base content and provide better support.

Chat Thing is a platform that allows users to create custom AI chatbots trained on their own data. These chatbots can be used for a variety of purposes, such as customer support, lead generation, research, and more. Chat Thing provides a variety of features to make it easy to create and manage chatbots, including a user-friendly interface, powerful training tools, and advanced analytics. With Chat Thing, businesses can save time and money by automating their customer interactions and providing personalized support to their customers.

Flexxon is a leading industrial SSD & NAND manufacturer dedicated to ensuring data security and reliability. They offer a wide range of industrial-grade SSD and NAND products, including USB flash memory devices, memory cards, PATA SSD, SATA SSD, eMMC storage solutions, and PCIe NVMe SSD. Their flagship product is the Flexxon CyberSecure SSD, which is the world's first AI-powered cybersecurity solution providing real-time data protection at the storage level. Flexxon values product longevity, quality, and reliability, offering customizable memory solutions and strong technical support to their customers worldwide.

PreCallAI is a revolutionary Generative AI-powered voice bot designed to proactively engage and empathetically interact with clients. It empowers businesses by providing seamless revenue generation on autopilot. The application addresses issues such as timely support for potential customers, providing pertinent details to leads, sustaining continuous interaction, and plugging leaks in low-converting sales pipelines. PreCallAI offers features like elevating sales game, product education & discovery, lead qualification, lead nurturing, appointment scheduling/meetings, and demand generation.

Alltius is a platform that allows users to build and deploy AI assistants for sales and support teams. The platform provides a variety of tools and features to help users create assistants that are accurate, secure, and easy to use. Alltius's assistants can be used to automate a variety of tasks, such as answering customer questions, generating leads, and scheduling appointments. The platform also includes a library of pre-built skills that can be used to add functionality to assistants.

Magneo is an AI-driven communication platform that caters to schools and local businesses, offering automated solutions to streamline processes such as admission, retention, and enrollment. The platform provides 24/7 support, empowering staff to assist students effectively. Magneo leverages AI to enhance customer service, improve online reviews, automate payments, and collect valuable data insights. Additionally, it offers features like robotic process automation, support for diverse learners, and explainable AI models for compliance.

Hailo TAPPAS is a set of full application examples that implement pipeline elements and pre-trained AI tasks. It demonstrates Hailo's system integration scenarios on predefined systems, aiming to accelerate time to market, simplify integration with Hailo's runtime SW stack, and provide a starting point for customers to fine-tune their applications. The tool supports both Hailo-15 and Hailo-8, offering various example applications optimized for different common hosts. TAPPAS includes pipelines for single network, two network, and multi-stream processing, as well as high-resolution processing via tiling. It also provides example use case pipelines like License Plate Recognition and Multi-Person Multi-Camera Tracking. The tool is regularly updated with new features, bug fixes, and platform support.

Support Channels into a Public FAQ with AI. Extract customer conversations into an FAQ accessible via public URL. Connects to Discord, converts conversations into FAQ using ChatGPT. Monorepo with NX containing backend, Discord bot, panel, tenants website, marketing website, and documentation. Self-funded project seeking community support.

Tiledesk is an Open Source Live Chat platform with integrated Chatbots written in NodeJs and Express. It provides a multi-channel platform for Web, Android, and iOS, offering out-of-the-box chatbots that work alongside humans. Users can automate conversations using native chatbot technology powered by AI, connect applications via APIs or Webhooks, deploy visual applications within conversations, and enable applications to interact with chatbots or end-users. Tiledesk is multichannel, allowing chatbot scripts with images and buttons to run on various channels like Whatsapp, Facebook Messenger, and Telegram. The project includes Tiledesk Server, Dashboard, Design Studio, Chat21 ionic, Web Widget, Server, Http Server, MongoDB, and a proxy. It offers Helm charts for Kubernetes deployment, but customization is recommended for production environments, such as integrating with external MongoDB or monitoring/logging tools. Enterprise customers can request private Docker images by contacting [email protected].

NSMusicS is a local music software that is expected to support multiple platforms with AI capabilities and multimodal features. The goal of NSMusicS is to integrate various functions (such as artificial intelligence, streaming, music library management, cross platform, etc.), which can be understood as similar to Navidrome but with more features than Navidrome. It wants to become a plugin integrated application that can almost have all music functions.

HumanLayer is a Python toolkit designed to enable AI agents to interact with humans in tool-based and asynchronous workflows. By incorporating humans-in-the-loop, agentic tools can access more powerful and meaningful tasks. The toolkit provides features like requiring human approval for function calls, human as a tool for contacting humans, omni-channel contact capabilities, granular routing, and support for various LLMs and orchestration frameworks. HumanLayer aims to ensure human oversight of high-stakes function calls, making AI agents more reliable and safe in executing impactful tasks.

**Advising App™** is a software solution created by Canyon GBS™ that includes a robust personal assistant designed to support student service professionals in their day-to-day roles. The assistant can help with research tasks, draft communication, language translation, content creation, student profile analysis, project planning, ideation, and much more. The software also includes a student service CRM designed to support the management of prospective and enrolled students. Key features of the CRM include record management, email and SMS, service management, caseload management, task management, interaction tracking, files and documents, and much more.

Nile is a serverless Postgres database designed for modern SaaS applications. It virtualizes tenants/customers/organizations into Postgres to enable native tenant data isolation, performance isolation, per-tenant backups, and tenant placement on shared or dedicated compute globally. With Nile, you can manage multiple tenants effortlessly, without complex permissions or buggy scripts. Additionally, it offers opt-in user management capabilities, customer-specific vector embeddings, and instant tenant admin dashboards. Built for the cloud, Nile provides a true serverless experience with effortless scaling.

Nexior allows users to deploy their own AI application site in minutes, offering services like GPT, Midjourney, ChatDoc, QrArt, etc. Users can use the platform without any development experience, AI account purchases, API support concerns, or payment system configurations. It supports various features such as GPT 3.5/4.0, Midjourney modes, unlimited document uploads, artistic QR code generation, payment and referral systems, and user system support. Nexior is open source, free under the MIT license, and easy to configure and deploy.

eShopSupport is a sample .NET application showcasing common use cases and development practices for building AI solutions in .NET, specifically Generative AI. It demonstrates a customer support application for an e-commerce website using a services-based architecture with .NET Aspire. The application includes support for text classification, sentiment analysis, text summarization, synthetic data generation, and chat bot interactions. It also showcases development practices such as developing solutions locally, evaluating AI responses, leveraging Python projects, and deploying applications to the Cloud.

The Generative AI Application Builder on AWS (GAAB) is a solution that provides a web-based management dashboard for deploying customizable Generative AI (Gen AI) use cases. Users can experiment with and compare different combinations of Large Language Model (LLM) use cases, configure and optimize their use cases, and integrate them into their applications for production. The solution is targeted at novice to experienced users who want to experiment and productionize different Gen AI use cases. It uses LangChain open-source software to configure connections to Large Language Models (LLMs) for various use cases, with the ability to deploy chat use cases that allow querying over users' enterprise data in a chatbot-style User Interface (UI) and support custom end-user implementations through an API.

ClickHouse is an open-source column-oriented database management system that allows generating analytical data reports in real-time. It offers quick high-level overview, tutorials, documentation, video content, real-time chat support, and various events for users. The tool is designed for real-time analytics and data reporting tasks, providing a scalable and efficient solution for managing analytical data.

Project Lakechain is a cloud-native, AI-powered framework for building document processing pipelines on AWS. It provides a composable API with built-in middlewares for common tasks, scalable architecture, cost efficiency, GPU and CPU support, and the ability to create custom transform middlewares. With ready-made examples and emphasis on modularity, Lakechain simplifies the deployment of scalable document pipelines for tasks like metadata extraction, NLP analysis, text summarization, translations, audio transcriptions, computer vision, and more.

TagUI is an open-source RPA tool that allows users to automate repetitive tasks on their computer, including tasks on websites, desktop apps, and the command line. It supports multiple languages and offers features like interacting with identifiers, automating data collection, moving data between TagUI and Excel, and sending Telegram notifications. Users can create RPA robots using MS Office Plug-ins or text editors, run TagUI on the cloud, and integrate with other RPA tools. TagUI prioritizes enterprise security by running on users' computers and not storing data. It offers detailed logs, enterprise installation guides, and support for centralised reporting.

Kong, or Kong API Gateway, is a cloud-native, platform-agnostic, scalable API Gateway distinguished for its high performance and extensibility via plugins. It also provides advanced AI capabilities with multi-LLM support. By providing functionality for proxying, routing, load balancing, health checking, authentication (and more), Kong serves as the central layer for orchestrating microservices or conventional API traffic with ease. Kong runs natively on Kubernetes thanks to its official Kubernetes Ingress Controller.

h2oGPT is an Apache V2 open-source project that allows users to query and summarize documents or chat with local private GPT LLMs. It features a private offline database of any documents (PDFs, Excel, Word, Images, Video Frames, Youtube, Audio, Code, Text, MarkDown, etc.), a persistent database (Chroma, Weaviate, or in-memory FAISS) using accurate embeddings (instructor-large, all-MiniLM-L6-v2, etc.), and efficient use of context using instruct-tuned LLMs (no need for LangChain's few-shot approach). h2oGPT also offers parallel summarization and extraction, reaching an output of 80 tokens per second with the 13B LLaMa2 model, HYDE (Hypothetical Document Embeddings) for enhanced retrieval based upon LLM responses, a variety of models supported (LLaMa2, Mistral, Falcon, Vicuna, WizardLM. With AutoGPTQ, 4-bit/8-bit, LORA, etc.), GPU support from HF and LLaMa.cpp GGML models, and CPU support using HF, LLaMa.cpp, and GPT4ALL models. Additionally, h2oGPT provides Attention Sinks for arbitrarily long generation (LLaMa-2, Mistral, MPT, Pythia, Falcon, etc.), a UI or CLI with streaming of all models, the ability to upload and view documents through the UI (control multiple collaborative or personal collections), Vision Models LLaVa, Claude-3, Gemini-Pro-Vision, GPT-4-Vision, Image Generation Stable Diffusion (sdxl-turbo, sdxl) and PlaygroundAI (playv2), Voice STT using Whisper with streaming audio conversion, Voice TTS using MIT-Licensed Microsoft Speech T5 with multiple voices and Streaming audio conversion, Voice TTS using MPL2-Licensed TTS including Voice Cloning and Streaming audio conversion, AI Assistant Voice Control Mode for hands-free control of h2oGPT chat, Bake-off UI mode against many models at the same time, Easy Download of model artifacts and control over models like LLaMa.cpp through the UI, Authentication in the UI by user/password via Native or Google OAuth, State Preservation in the UI by user/password, Linux, Docker, macOS, and Windows support, Easy Windows Installer for Windows 10 64-bit (CPU/CUDA), Easy macOS Installer for macOS (CPU/M1/M2), Inference Servers support (oLLaMa, HF TGI server, vLLM, Gradio, ExLLaMa, Replicate, OpenAI, Azure OpenAI, Anthropic), OpenAI-compliant, Server Proxy API (h2oGPT acts as drop-in-replacement to OpenAI server), Python client API (to talk to Gradio server), JSON Mode with any model via code block extraction. Also supports MistralAI JSON mode, Claude-3 via function calling with strict Schema, OpenAI via JSON mode, and vLLM via guided_json with strict Schema, Web-Search integration with Chat and Document Q/A, Agents for Search, Document Q/A, Python Code, CSV frames (Experimental, best with OpenAI currently), Evaluate performance using reward models, and Quality maintained with over 1000 unit and integration tests taking over 4 GPU-hours.

The Conversational Azure OpenAI Accelerator is a tool designed to provide rapid, no-cost custom demos tailored to customer use cases, from internal HR/IT to external contact centers. It focuses on top use cases of GenAI conversation and summarization, plus live backend data integration. The tool automates conversations across voice and text channels, providing a valuable way to save money and improve customer and employee experience. By combining Azure OpenAI + Cognitive Search, users can efficiently deploy a ChatGPT experience using web pages, knowledge base articles, and data sources. The tool enables simultaneous deployment of conversational content to chatbots, IVR, voice assistants, and more in one click, eliminating the need for in-depth IT involvement. It leverages Microsoft's advanced AI technologies, resulting in a conversational experience that can converse in human-like dialogue, respond intelligently, and capture content for omni-channel unified analytics.

OptScale is an open-source FinOps and MLOps platform that provides cloud cost optimization for all types of organizations and MLOps capabilities like experiment tracking, model versioning, ML leaderboards.

Bytedesk is an AI-powered customer service and team instant messaging tool that offers features like enterprise instant messaging, online customer service, large model AI assistant, and local area network file transfer. It supports multi-level organizational structure, role management, permission management, chat record management, seating workbench, work order system, seat management, data dashboard, manual knowledge base, skill group management, real-time monitoring, announcements, sensitive words, CRM, report function, and integrated customer service workbench services. The tool is designed for team use with easy configuration throughout the company, and it allows file transfer across platforms using WiFi/hotspots without the need for internet connection.

The Amazon Transcribe Live Call Analytics (LCA) with Agent Assist Sample Solution is designed to help contact centers assess and optimize caller experiences in real time. It leverages Amazon machine learning services like Amazon Transcribe, Amazon Comprehend, and Amazon SageMaker to transcribe and extract insights from contact center audio. The solution provides real-time supervisor and agent assist features, integrates with existing contact centers, and offers a scalable, cost-effective approach to improve customer interactions. The end-to-end architecture includes features like live call transcription, call summarization, AI-powered agent assistance, and real-time analytics. The solution is event-driven, ensuring low latency and seamless processing flow from ingested speech to live webpage updates.

A classic GPT-4 model providing informative and engaging responses.

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