Best AI tools for< Support Customers >

Help.center is a customer support knowledge base powered by AI that empowers businesses to reduce support tickets significantly and help more customers faster. It offers AI chatbot and knowledge base features to enable self-service for customers, manage customer conversations efficiently, and improve customer satisfaction rates. The application is designed to provide 24x7 support, multilingual assistance, and automatic learning capabilities. Help.center is trusted by over 500 companies and offers a user-friendly interface for easy integration into product ecosystems.

Unthread is an AI-powered support tool integrated with Slack, designed to streamline customer interactions and automate support processes. It offers features such as AI-generated support responses, shared email inbox, in-app live chat, and IT ticketing solutions. Unthread aims to enhance customer support efficiency by leveraging AI technology to prioritize, assign, and resolve tickets instantly, while providing a seamless experience for both users and customers.

Dialpad is an AI-powered customer communications platform that offers various solutions such as cloud-based support, sales outreach, and contact center services. It leverages artificial intelligence to streamline communication processes, provide in-call coaching, and deliver insights to enhance team productivity. Dialpad caters to industries like retail, insurance, technology, healthcare, and more, aiming to empower teams and deliver exceptional customer experiences.

DeskDay is a chat-based service desk solution designed for MSPs to revolutionize their ticketing experience with real-time chat, intuitive workflows, and automation. It offers features like Conversational Ticketing, Multi-platform Service Desk, Chat-based Project Management, Multi-channel Support, and Contract Management. DeskDay streamlines ticket management, project tracking, and billing processes, providing faster interactions, time savings, and increased revenue for MSPs.

Alltius is an AI platform that offers conversational AI agents for sales and support solutions in industries such as insurance, financial services, banking, SaaS, and industrial sectors. It provides personalized storytelling, instant help, and support for users, sales reps, and field staff. Alltius aims to redefine customer experiences by providing accurate responses, in-depth answers, and ensuring data privacy and security. The platform is designed to enhance customer interactions, increase sales conversions, and resolve customer queries efficiently.

Simple AI is an AI application that allows users to build hyper-realistic voice agents and deploy voice AI-powered phone calls in minutes. It offers customization options to fit individual needs, knowledge base search, seamless transfer to human agents, scalability to handle thousands of calls simultaneously, integration with various APIs, and multilingual support. Simple AI is trusted for handling inbound and outbound calls, leads qualification, logistics coordination, customer support, interviewing, sales representation, and receptionist tasks. The application is backed by Y Combinator and supports 29 languages out of the box.

BrowseBuddy is an AI chatbot designed for e-commerce growth, offering personalized assistance to enhance the shopping experience. Powered by advanced GPT algorithms, it understands and recommends products tailored to customer needs. The chatbot simplifies the customer's path to purchase, provides real-time solutions, and supports multiple languages. It acts as a digital sales associate, offering personalized guidance and product recommendations, making online shopping interactive and customer-friendly.

Coqui Coqui is a website that is shutting down and expresses gratitude for the support received. The site mentions collecting and processing personal information for visitor statistics and browsing behavior. It provides links to resources, terms & conditions, privacy policy, support, community, and contact information. The website is made with love in Berlin.

Newo is a revolutionary platform that empowers businesses to create personalized Non-Human Workers (Digital Employees) known as Newo Intelligent Agents. These agents are equipped with Emotional and Conscious behavior, capable of selling products, assisting clients, coaching, training, and consulting. Users can easily create their own agents without any coding knowledge, leveraging them to captivate customers, boost sales, and enhance customer satisfaction. Newo Intelligent Agents can be seamlessly integrated into corporate systems like ERPs, CRMs, and knowledge bases, ensuring they align with corporate guidelines and provide personalized interactions with clients.

Scribbly is an AI-powered email writing tool that helps professionals write emails 10x faster. It provides context-specific, professionally written content suggestions that sound just like the user. Scribbly can be used to automate everyday email writing tasks, streamline client communication, delegate email writing, elevate management game, support customers more efficiently, close more deals, and streamline HR communications.

Open is an AI-powered customer support tool that automates responses to customer queries. It uses artificial intelligence to understand and respond to customer messages, providing quick and accurate solutions. Open streamlines the customer support process, saving time and improving efficiency for businesses. With its AI autopilot feature, Open can handle a large volume of customer inquiries without human intervention, ensuring round-the-clock support for users. The tool is designed to enhance customer satisfaction and optimize support operations.

This AI-powered customer support chatbot is a cutting-edge tool that transforms customer engagement and drives revenue growth. It leverages advanced natural language processing (NLP) and machine learning algorithms to provide personalized, real-time support to customers across multiple channels. By automating routine inquiries, resolving complex issues, and offering proactive assistance, this chatbot empowers businesses to enhance customer satisfaction, increase conversion rates, and optimize their support operations.

Threado AI is an advanced AI application designed for customer service teams to provide instant, automated support to customers and internal teams. It offers AI agents trained on internal knowledge, personalized customer engagement at scale, and AI-powered solutions to accelerate sales processes. Threado AI integrates effortlessly into daily tools like Slack, Microsoft Teams, and Chrome, providing instant access to company information. The application is known for its efficiency, accuracy, and security in handling customer queries and improving customer relations.

Talklab is an AI-powered chatbot platform that revolutionizes communication by providing intelligent chatbots for customer support. The platform allows businesses to easily monitor and improve customer interactions through advanced technology. Talklab enables users to create and configure chatbots using natural language processing, providing continuous support to customers 24/7. With features like intention configuration, global text and table settings, and conversation tracking tools, Talklab empowers businesses to enhance customer service and gain valuable insights from chatbot interactions.

Botsy is an AI chatbot builder designed for WhatsApp, enabling users to create conversational AI chatbots without the need for coding. It allows for natural conversations, brand customization, audience management, user data analysis, and knowledge augmentation. Botsy offers usage-based pricing with discounts for larger message bundles, along with hands-on training and tech support for customers. The platform aims to leverage AI for social impact by providing personalized AI services to communities in need.

SiteGPT is a customer support chatbot that can be trained on your website content. It can answer questions, provide support, and even generate leads. SiteGPT is easy to use and integrates with your favorite tools. With SiteGPT, you can provide 24/7 support to your customers without having to hire a large team of support agents.

Kustomer is an AI-powered customer service CRM platform that helps businesses provide personalized and efficient support to their customers. It offers a range of features, including a unified customer view, proactive support, AI-powered chatbots, and self-service options. Kustomer is trusted by some of the world's most innovative brands, including Airbnb, Spotify, and Uber.

Brainfish is an AI-powered customer support tool that helps businesses provide self-service support to their customers. It uses advanced AI to help customers find answers to their questions quickly and easily, reducing the need for human support. Brainfish also provides businesses with insights into customer concerns, helping them improve their knowledge base content and provide better support.

Chat Thing is a platform that allows users to create custom AI chatbots trained on their own data. These chatbots can be used for a variety of purposes, such as customer support, lead generation, research, and more. Chat Thing provides a variety of features to make it easy to create and manage chatbots, including a user-friendly interface, powerful training tools, and advanced analytics. With Chat Thing, businesses can save time and money by automating their customer interactions and providing personalized support to their customers.

Flexxon is a leading industrial SSD & NAND manufacturer dedicated to ensuring data security and reliability. They offer a wide range of industrial-grade SSD and NAND products, including USB flash memory devices, memory cards, PATA SSD, SATA SSD, eMMC storage solutions, and PCIe NVMe SSD. Their flagship product is the Flexxon CyberSecure SSD, which is the world's first AI-powered cybersecurity solution providing real-time data protection at the storage level. Flexxon values product longevity, quality, and reliability, offering customizable memory solutions and strong technical support to their customers worldwide.

AgentKit is a framework for creating and orchestrating AI Agents, enabling developers to build, test, and deploy reliable AI applications at scale. It allows for creating networked agents with separate tasks and instructions to solve specific tasks, as well as simple agents for tasks like writing content. The framework requires the Inngest TypeScript SDK as a dependency and provides documentation on agents, tools, network, state, and routing. Example projects showcase AgentKit in action, such as the Test Writing Network demo using Workflow Kit, Supabase, and OpenAI.

This GitHub repository provides support for developers, partners, and customers to create advanced GenAI solutions on SAP Business Technology Platform (SAP BTP) following the Reference Architecture. It includes examples on integrating Foundation Models and Large Language Models via Generative AI Hub, using LangChain in CAP, and implementing advanced techniques like Retrieval Augmented Generation (RAG) through embeddings and SAP HANA Cloud's Vector Engine for enhanced value in customer support scenarios.

AITER is AMD’s centralized repository that supports various high performance AI operators for AI workloads acceleration. It serves as a unified platform for customer operator-level requests, catering to different customer needs. Developers can focus on operators and customers can integrate this collection into their own frameworks. Features include C++ and Python level APIs, kernels from triton/ck/asm, support for inference, training, GEMM, and communication kernels for workarounds in any kernel-framework combination for any architecture limitation.

Hailo TAPPAS is a set of full application examples that implement pipeline elements and pre-trained AI tasks. It demonstrates Hailo's system integration scenarios on predefined systems, aiming to accelerate time to market, simplify integration with Hailo's runtime SW stack, and provide a starting point for customers to fine-tune their applications. The tool supports both Hailo-15 and Hailo-8, offering various example applications optimized for different common hosts. TAPPAS includes pipelines for single network, two network, and multi-stream processing, as well as high-resolution processing via tiling. It also provides example use case pipelines like License Plate Recognition and Multi-Person Multi-Camera Tracking. The tool is regularly updated with new features, bug fixes, and platform support.

Support Channels into a Public FAQ with AI. Extract customer conversations into an FAQ accessible via public URL. Connects to Discord, converts conversations into FAQ using ChatGPT. Monorepo with NX containing backend, Discord bot, panel, tenants website, marketing website, and documentation. Self-funded project seeking community support.

Tiledesk is an Open Source Live Chat platform with integrated Chatbots written in NodeJs and Express. It provides a multi-channel platform for Web, Android, and iOS, offering out-of-the-box chatbots that work alongside humans. Users can automate conversations using native chatbot technology powered by AI, connect applications via APIs or Webhooks, deploy visual applications within conversations, and enable applications to interact with chatbots or end-users. Tiledesk is multichannel, allowing chatbot scripts with images and buttons to run on various channels like Whatsapp, Facebook Messenger, and Telegram. The project includes Tiledesk Server, Dashboard, Design Studio, Chat21 ionic, Web Widget, Server, Http Server, MongoDB, and a proxy. It offers Helm charts for Kubernetes deployment, but customization is recommended for production environments, such as integrating with external MongoDB or monitoring/logging tools. Enterprise customers can request private Docker images by contacting [email protected].

The Conversation Knowledge Mining Solution Accelerator enables customers to leverage intelligence to uncover insights, relationships, and patterns from conversational data. It empowers users to gain valuable knowledge and drive targeted business impact by utilizing Azure AI Foundry, Azure OpenAI, Microsoft Fabric, and Azure Search for topic modeling, key phrase extraction, speech-to-text transcription, and interactive chat experiences.

NSMusicS is a local music software that is expected to support multiple platforms with AI capabilities and multimodal features. The goal of NSMusicS is to integrate various functions (such as artificial intelligence, streaming, music library management, cross platform, etc.), which can be understood as similar to Navidrome but with more features than Navidrome. It wants to become a plugin integrated application that can almost have all music functions.

HumanLayer is a Python toolkit designed to enable AI agents to interact with humans in tool-based and asynchronous workflows. By incorporating humans-in-the-loop, agentic tools can access more powerful and meaningful tasks. The toolkit provides features like requiring human approval for function calls, human as a tool for contacting humans, omni-channel contact capabilities, granular routing, and support for various LLMs and orchestration frameworks. HumanLayer aims to ensure human oversight of high-stakes function calls, making AI agents more reliable and safe in executing impactful tasks.

**Advising App™** is a software solution created by Canyon GBS™ that includes a robust personal assistant designed to support student service professionals in their day-to-day roles. The assistant can help with research tasks, draft communication, language translation, content creation, student profile analysis, project planning, ideation, and much more. The software also includes a student service CRM designed to support the management of prospective and enrolled students. Key features of the CRM include record management, email and SMS, service management, caseload management, task management, interaction tracking, files and documents, and much more.

Nile is a serverless Postgres database designed for modern SaaS applications. It virtualizes tenants/customers/organizations into Postgres to enable native tenant data isolation, performance isolation, per-tenant backups, and tenant placement on shared or dedicated compute globally. With Nile, you can manage multiple tenants effortlessly, without complex permissions or buggy scripts. Additionally, it offers opt-in user management capabilities, customer-specific vector embeddings, and instant tenant admin dashboards. Built for the cloud, Nile provides a true serverless experience with effortless scaling.

Nexior allows users to deploy their own AI application site in minutes, offering services like GPT, Midjourney, ChatDoc, QrArt, etc. Users can use the platform without any development experience, AI account purchases, API support concerns, or payment system configurations. It supports various features such as GPT 3.5/4.0, Midjourney modes, unlimited document uploads, artistic QR code generation, payment and referral systems, and user system support. Nexior is open source, free under the MIT license, and easy to configure and deploy.

eShopSupport is a sample .NET application showcasing common use cases and development practices for building AI solutions in .NET, specifically Generative AI. It demonstrates a customer support application for an e-commerce website using a services-based architecture with .NET Aspire. The application includes support for text classification, sentiment analysis, text summarization, synthetic data generation, and chat bot interactions. It also showcases development practices such as developing solutions locally, evaluating AI responses, leveraging Python projects, and deploying applications to the Cloud.

The Generative AI Application Builder on AWS (GAAB) is a solution that provides a web-based management dashboard for deploying customizable Generative AI (Gen AI) use cases. Users can experiment with and compare different combinations of Large Language Model (LLM) use cases, configure and optimize their use cases, and integrate them into their applications for production. The solution is targeted at novice to experienced users who want to experiment and productionize different Gen AI use cases. It uses LangChain open-source software to configure connections to Large Language Models (LLMs) for various use cases, with the ability to deploy chat use cases that allow querying over users' enterprise data in a chatbot-style User Interface (UI) and support custom end-user implementations through an API.

LangGraph.js is a library for building stateful, multi-actor applications with LLMs, offering benefits such as cycles, controllability, and persistence. It allows defining flows involving cycles, providing fine-grained control over application flow and state. Inspired by Pregel and Apache Beam, it includes features like loops, persistence, human-in-the-loop workflows, and streaming support. LangGraph integrates seamlessly with LangChain.js and LangSmith but can be used independently.

ClicShoppingAI is a powerful open-source Ecommerce solution that supports B2B, B2C, and B2B-B2C. Integrated with cutting-edge generative artificial intelligence systems like Gpt and Ollama, it helps merchants increase turnover and competitiveness for free. With AI capabilities, it optimizes inventory, offers personalized recommendations, and provides top-notch customer service. The solution is modular, lightweight, and user-friendly, with a seamless, responsive design for all devices. Installation is easy, empowering ongoing development through community support. Features include GPT API integration, generative AI functionalities, real-time safety stock predictive, WYSIWYG product description creation, image editor management, full SEO optimization, payment and shipping modules, extension system, GDPR compliance, multi-language support, and more.

ClickHouse is an open-source column-oriented database management system that allows generating analytical data reports in real-time. It offers quick high-level overview, tutorials, documentation, video content, real-time chat support, and various events for users. The tool is designed for real-time analytics and data reporting tasks, providing a scalable and efficient solution for managing analytical data.

Project Lakechain is a cloud-native, AI-powered framework for building document processing pipelines on AWS. It provides a composable API with built-in middlewares for common tasks, scalable architecture, cost efficiency, GPU and CPU support, and the ability to create custom transform middlewares. With ready-made examples and emphasis on modularity, Lakechain simplifies the deployment of scalable document pipelines for tasks like metadata extraction, NLP analysis, text summarization, translations, audio transcriptions, computer vision, and more.

TagUI is an open-source RPA tool that allows users to automate repetitive tasks on their computer, including tasks on websites, desktop apps, and the command line. It supports multiple languages and offers features like interacting with identifiers, automating data collection, moving data between TagUI and Excel, and sending Telegram notifications. Users can create RPA robots using MS Office Plug-ins or text editors, run TagUI on the cloud, and integrate with other RPA tools. TagUI prioritizes enterprise security by running on users' computers and not storing data. It offers detailed logs, enterprise installation guides, and support for centralised reporting.

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