Kustomer

Kustomer

The smart and simple customer service platform, powered by data and AI

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Kustomer is an AI-powered customer service CRM platform that helps businesses provide personalized and efficient support to their customers. It offers a range of features, including a unified customer view, proactive support, AI-powered chatbots, and self-service options. Kustomer is trusted by some of the world's most innovative brands, including Airbnb, Spotify, and Uber.

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Features

Advantages

  • Increased agent efficiency
  • Reduced support volume
  • Improved customer satisfaction
  • Personalized service
  • Data-driven insights

Disadvantages

  • Can be expensive
  • May require a lot of customization
  • Not all features are available on all plans

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