Forethought
AI-First Customer Support Automation: Built on Your Data
Forethought is a customer support AI platform that uses generative AI to automate tasks and improve efficiency. It offers a range of features including automatic ticket resolution, sentiment analysis, and agent assist. Forethought's platform is designed to help businesses save costs, improve customer satisfaction, and increase agent productivity.
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Features
- Automatic ticket resolution
- Sentiment analysis
- Agent assist
- Proactive insights
- Performance tracking
Advantages
- Lower cost per ticket
- Faster time to resolution
- Happier customers
- Faster response time
- Higher agent productivity
Disadvantages
- May require training to use effectively
- May not be suitable for all types of businesses
- May not be able to handle complex queries
Frequently Asked Questions
-
Q:What is Forethought?
A:Forethought is a customer support AI platform that uses generative AI to automate tasks and improve efficiency. -
Q:What are the benefits of using Forethought?
A:Forethought can help businesses save costs, improve customer satisfaction, and increase agent productivity. -
Q:How does Forethought work?
A:Forethought uses generative AI to automate tasks such as ticket resolution, sentiment analysis, and agent assist. -
Q:Is Forethought easy to use?
A:Forethought is designed to be easy to use, with a simple and intuitive interface. -
Q:How much does Forethought cost?
A:Forethought offers a range of pricing plans to suit different businesses.
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