JustCall

JustCall

Engineering Better Customer Communication

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JustCall is an AI-powered customer communication platform designed for customer-facing teams. It offers a suite of AI solutions such as Conversation Intelligence, AI Coaching, Automatic Call Scoring, Agent Assist, SMS Copilot, Agent Analytics, Call Transcription, Moment Analysis, and Sentiment Analysis. JustCall helps businesses enhance agent productivity, drive customer delight, and improve overall communication efficiency. The platform integrates with various CRM systems and offers features like Outbound Call Center, Inbound Contact Center, Business Phone System, IVR (Call Menu), Call Forwarding, Sales Dialer, Call Recording, Advanced Analytics, and more. JustCall is trusted by over 6,000 businesses worldwide for its AI-driven communication solutions.

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Features

Advantages

  • Enhanced agent productivity
  • Improved customer satisfaction
  • Real-time AI-powered guidance
  • Personalized coaching plans
  • Efficient call handling

Disadvantages

  • May require some time to learn all features
  • Integration with certain CRM systems may be complex
  • Pricing plans may not be suitable for small businesses

Frequently Asked Questions

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