Best AI tools for< Call Center Agent >

ZenCall.ai is an AI-powered virtual assistant tool designed to simplify call management for businesses. It offers features such as instant call answering, outbound call handling, AI agent setup, multiple pricing plans, and CRM integration. ZenCall ensures efficient call routing, prompt expert consultations, and secure data handling to enhance customer communication and business productivity.

Frontdesk is an AI phone receptionist application designed for busy businesses to handle phone calls, schedule appointments, and answer questions 24/7. It offers features such as capturing calls and appointments, tailored understanding of business services, sending texts and scheduling appointments, easy setup and customization, advanced analytics, seamless integration with scheduling tools, and multiple channels for customer interaction. Frontdesk provides advantages like never missing a call, cost-effectiveness, human-like voice responses, real-time scheduling, and personalized customer interactions. However, it has disadvantages such as limited customization options, potential technical issues, and dependency on internet connectivity.

Vee is an intelligent conversational AI tool that serves as a virtual consultant for businesses. It has the capability to handle outgoing calls, client support processes, and various business tasks with efficiency and brilliance. Vee's technology combines artificial intelligence with real-world conversational experience to deliver effective results. The tool is designed to streamline business processes and enhance customer interactions through intelligent automation.

PolyAI is an AI-powered conversational platform that offers lifelike, adaptable, engaging, and dynamic AI agents to transform customer experience. It helps businesses handle customer inquiries, resolve issues, and improve customer loyalty through voice AI technology. PolyAI enables effortless customer interactions, boosts revenue generation, and enhances operational excellence by providing actionable insights from real conversations. The platform is purpose-built for enterprise use, ensuring security, compliance, and seamless integration with existing tech stacks across various industries.

Simple Phones is an AI-powered platform that offers customizable AI voice agents to handle inbound and outbound calls for businesses. The platform allows users to create and train AI agents to answer calls, book appointments, respond to FAQs, and more. With transparent call logging, affordable pricing plans, and extensive customization options, Simple Phones aims to provide a high-quality customer experience and streamline communication processes for businesses of all sizes.

Second Nature is an AI-powered sales training software that offers life-like role-playing simulations to enhance sales skills and productivity. It provides personalized AI role plays, customized simulations, and virtual pitch partners to help sales teams practice conversations, improve performance, and drive results. The platform features AI avatars, template libraries, and various training modules for different industries and use cases.

Synthflow is an AI phone calling platform that offers AI receptionist and answering services. It allows users to build a no-code AI phone system with AI voice agents, automate routine calls, provide 24/7 customer support, and track performance insights. The platform integrates with various CRMs, offers real-time booking, multi-human transfer, post-call actions, and custom actions. Users can manage contacts, track conversation history, and connect with systems like HubSpot, GoHighLevel, and Zoho. Synthflow is known for its white-label solution, transparent billing, and easy integrations.

Agent4 is an AI-driven virtual agent platform that allows users to create custom voice experiences for callers to their business or mobile phone. The platform enables users to build intelligent agents that can answer calls, place calls, book meetings, listen to voicemails, and provide summaries. Agent4 offers real-time call monitoring, sentiment analysis for voicemails, and filtering out robocallers. Users can customize their agents with their own content and access their systems, making it a versatile tool for various call handling tasks.

Dasha is a conversational AI-as-a-service platform that allows developers to embed realistic voice and text conversational capabilities into their apps or products. With a single integration, developers can create smart conversational apps for web, desktop, mobile, IoT, and call centers. Dasha's declarative programming language, DashaScript, makes it easy to design complex real-world conversations that pass a limited Turing test. Developers can use Dasha to automate call center conversations, recreate the Google Duplex demo, or create no-code GUIs for their users. Dasha's platform is flexible and can be integrated with any platform or programming language. It also offers a free tier for builders and testers.

Caffeinated CX is an AI-powered customer support solution that helps businesses improve their customer support efficiency. It offers a range of features, including AI-powered response generation, ticket auto-triage, macro suggestion, and more. Caffeinated CX integrates with all major support software and is easy to implement. It is used by leading brands across industries and has helped them achieve significant improvements in their customer support metrics.

Salient is an AI-powered platform that helps automotive lenders automate customer interactions and improve the customer experience. It offers a range of features including automated welcome and verification calls, inbound call automation, early delinquency calls, and payment processing. Salient is SOC 2 compliant and PCI L1 certified, ensuring the security and privacy of customer data.

ConvoLinx is an AI-powered virtual receptionist that optimizes call handling, resolves inquiries, and drives cost-effective customer support. It offers features such as customizable interactions, continuous availability, call forwarding, appointment scheduling, and custom call flows. ConvoLinx seamlessly integrates into business processes, allowing for the collection of specific customer information and the provision of tailored solutions. Its unique customer call flows can be customized for any interaction, creating personalized call handlers to improve customer experience and drive satisfaction.

Air is the world's first AI that can have full on 10-40 minute long phone calls that sound like a REAL human, with infinite memory, perfect recall, and can autonomously take actions across 5,000 plus applications. It can do the entire job of a full time agent without having to be trained, managed or motivated. It just works 24/7/365.

Smith.ai is a customer engagement platform that combines the power of AI and human agents to provide 24/7 support for businesses. The platform offers a range of services, including virtual receptionists, outreach campaigns, and web chat. Smith.ai's AI technology is used to automate tasks such as lead screening, appointment booking, and call routing. This allows human agents to focus on providing personalized and efficient customer service.

SQM Group's mySQM™ QA software is a comprehensive solution for call centers to monitor, motivate, and manage agents, ultimately improving customer experience (CX) and reducing QA costs by 50%. It combines three data sources: post-call surveys, call handling data, and call compliance feedback, providing holistic CX insights. The software offers personalized agent self-coaching suggestions, real-time recognition for great CX delivery, and benchmarks, ranks, awards, and certifies Csat, FCR, and QA performance.

Loman is a 24/7 AI phone agent and receptionist designed specifically for restaurants. It revolutionizes the way restaurants manage calls by answering calls, taking orders, booking reservations, upselling customers, and more. Loman ensures every customer call is answered instantly, eliminates wait times, and provides seamless, personalized service. The AI technology behind Loman allows for top-tier customer service, reduced operational costs, and increased efficiency, ultimately enhancing the restaurant's reputation and bottom line.

JustCall is an AI-powered customer communication platform designed for customer-facing teams. It offers a suite of AI solutions such as Conversation Intelligence, AI Coaching, Automatic Call Scoring, Agent Assist, SMS Copilot, Agent Analytics, Call Transcription, Moment Analysis, and Sentiment Analysis. JustCall helps businesses enhance agent productivity, drive customer delight, and improve overall communication efficiency. The platform integrates with various CRM systems and offers features like Outbound Call Center, Inbound Contact Center, Business Phone System, IVR (Call Menu), Call Forwarding, Sales Dialer, Call Recording, Advanced Analytics, and more. JustCall is trusted by over 6,000 businesses worldwide for its AI-driven communication solutions.

Had-a Call is an AI-powered call management platform that revolutionizes customer outreach by breaking down language barriers and building stronger relationships with customers worldwide. It offers multi-language call center software, real-time call performance analytics, and scalable solutions for data-driven customer engagement. With Had-a Call, businesses can effortlessly scale their call center operations and make data-driven decisions to drive customer engagement and improve performance.

Ace Peak is an AI-powered cloud communication solution provider that offers advanced virtual phone numbers and innovative services to empower businesses with cutting-edge communication tools for success in the digital age. With a vast network of carriers and automation tools, Ace Peak aims to deliver exceptional customer experiences and optimize call center operations through real-time analytics and customer service automation. Trusted by over 1000 partners, Ace Peak is a reliable partner for businesses looking to expand globally and enhance their communication strategies.

AIReception is a conversational AI voice assistant platform that allows businesses to build virtual receptionists capable of answering customer questions 24/7. The AI voice assistants are designed to replicate human speech patterns and interactions, providing a natural and immersive experience. The platform offers features such as hyper-realistic voices, human-like interaction, perfect memory, customizable responses, and call transferring. AIReception aims to enhance customer service, reduce overhead costs, and provide detailed analytics for customer interactions.

Tomato.ai is an AI accent softening and neutralization software designed to improve customer service and sales metrics in call centers. The software uses AI-powered voice filters to clarify offshore agent voices, making them more intelligible and reducing customer frustration. Tomato.ai offers benefits such as improving CSAT, reducing agent churn, boosting savings and sales, and enabling the hiring of more offshore agents. The software works in real-time to soften accents, enhance voice quality, cancel noise, and preserve the natural rhythm of the speaker.

interface.ai is an AI platform that offers generative AI solutions and intelligent virtual assistant services tailored for banks and credit unions. The platform aims to optimize call center operations, automate processes, enhance customer and employee experience, and increase revenue for financial institutions. With a focus on conversational AI, voice-based biometrics, and caller-id authentication, interface.ai provides advanced solutions to improve operational efficiency and deliver personalized recommendations to prospects and customers. The platform is designed to handle call volumes, reduce wait times, and provide 24/7 member support, ultimately transforming call centers into revenue centers.

OpenCall.ai is an AI call center application that offers businesses a customized AI solution to handle calls, appointments, and customer inquiries. It streamlines operations, improves customer satisfaction, and increases revenue by eliminating wait times and providing a personalized experience. The AI is tailored to fit different industries like medical, beauty, real estate, and more, ensuring seamless integration with existing processes. OpenCall.ai is easy to deploy, powerful in customization, private in data handling, and reliable in solving common communication challenges.

Autocalls.ai is an AI-powered solution that automates business phone calls using artificial intelligence. It offers a seamless, fast, and efficient way to handle customer support calls. The platform allows users to create and manage phone call campaigns, access call history and analysis, view detailed reports, and integrate with existing CRM and ERP systems. Autocalls.ai ensures precise and efficient call management, reduces human errors, improves customer satisfaction, and provides 24/7 availability. With features like natural voices, multilingual support, and sentiment analysis, it enhances communication experiences for customers. The tool is scalable, adapts to various business needs, and offers benefits such as process efficiency, cost reduction, and quick response times.

Callin.io is an innovative AI solution that offers AI-driven virtual phone agents and assistants to enhance customer engagement and support. The platform provides customizable AI voice agents tailored to meet the specific needs of businesses, handling inbound and outbound customer conversations efficiently. With features like answering missed calls, assisting with appointment bookings, and responding to FAQs, Callin.io aims to revolutionize customer service operations and improve overall customer experience. The AI technology is designed to seamlessly integrate with existing CRM solutions and call center technology, providing real-time call transcripts and valuable insights from every conversation.

Talkdesk is an AI-powered cloud contact center platform that helps businesses deliver exceptional customer experiences, reduce costs, and improve operational efficiencies. It offers a range of AI-driven solutions for industries, self-service, omnichannel engagement, workforce management, employee collaboration, and customer experience analytics. With features like automating customer self-service, empowering agents, generating insights, and customizing workflows, Talkdesk aims to revolutionize customer service through the power of AI.

Callbook.ai is a phone AI system designed specifically for seamless integration with Zoho CRM. It offers human-like AI calls, pre-configured AI assistants, easy integration without the need for extra tools or developers, and call data formatted for Zoho CRM fields. The application aims to address common issues faced by companies when implementing an AI phone system with Zoho CRM, providing a solution that eliminates the need for fine-tuning models and investing in developers.

LangCall is an AI-powered application that allows users to skip the hassle of making phone calls by letting AI agents handle the entire process. From navigating phone menus to connecting you with a human representative, LangCall ensures hold-free calls and fully automated AI interactions. Users can monitor call conversations in real-time and receive AI-generated summaries online. With a simple 1-2-3 process, LangCall offers a user-friendly web interface for effortless call management. The application offers different pricing plans based on usage, starting from a free plan with limited AI calls to premium plans for higher usage.

TalkForce AI is an AI-powered customer care solution that revolutionizes customer service and operational efficiency. It offers 24/7 support, automated tasks, and personalized experiences to enhance customer satisfaction. The application integrates seamlessly with existing systems, providing tailored responses and efficient solutions for businesses across various industries.

Glia is a digital customer service technology platform designed for financial services and beyond. It offers solutions to drive more sales online, increase customer loyalty, modernize support, and identify improvement areas through advanced benchmarks. With a focus on digital-centric and phone-centric customer support, Glia provides services such as video banking, personalized expert service, and AI management. The platform also emphasizes security, offering new apps, features, and ways to engage customers. Glia aims to revolutionize customer communication in industries like banking, credit unions, fintech, insurance, and lending.

Balto is a real-time guidance platform designed for contact centers, powered by AI technology. It offers features such as real-time coaching, QA copilot, notetaking automation, and integrations with various CCaaS systems. Balto aims to improve agent performance, enhance customer experience, ensure compliance, and drive sales growth through behavior change and perfect conversations on every call.

Lucida AI is an AI-driven coaching tool designed to enhance employees' English language skills through personalized insights and feedback based on real-life call interactions. The tool offers comprehensive coaching in pronunciation, fluency, grammar, vocabulary, and tracking of language proficiency. It provides advanced speech analysis using proprietary LLM and NLP technologies, ensuring accurate assessments and detailed tracking. With end-to-end encryption for data privacy, Lucy AI is a cost-effective solution for organizations seeking to improve communication skills and streamline language assessment processes.

Hyro is a conversational AI platform designed for enterprise use, specifically in the healthcare industry. It offers a full-stack conversational AI omnichannel solution that includes AI assistants for repetitive tasks, call center automation, conversational intelligence, and responsible AI deployment. Hyro's platform integrates with popular tools like Epic EMR, Salesforce, and Cisco to streamline workflows and improve patient engagement. The platform is known for its adaptive communications capabilities, instant FAQ resolution, and IT help desk support. With a focus on responsible AI, Hyro aims to optimize decision-making and enhance patient support while reducing operational costs and improving efficiency.

Hiya is an AI-powered caller ID, call blocker, and protection application that enhances voice communication experiences. It helps users identify incoming calls, block spam and fraud, and protect against AI voice fraud and scams. Hiya offers solutions for businesses, carriers, and consumers, with features like branded caller ID, spam detection, call filtering, and more. With a global reach and a user base of over 450 million, Hiya aims to bring trust, identity, and intelligence back to phone calls.

Assort Health is an industry-leading generative AI tool designed for call centers. It offers voice AI solutions tailored to specific medical specialties, helping to automate routine calls and improve patient experience. The tool is highly customizable and integrates seamlessly with existing workflows, providing accurate appointment scheduling and reducing operational costs.

Brilo AI is an AI phone call agent application designed for customer support and sales. It offers human-like AI phone calls to businesses of any size, enabling them to boost customer satisfaction, cut costs, and operate 24/7 without the need for a technical team. The application seamlessly integrates with over 6,000 apps and ensures regulatory compliance for every call. Brilo AI is tailored for various industries such as ecommerce, hospitality, healthcare, real estate, logistics, financial services, and small businesses, providing call automation and efficiency in handling tasks like order tracking, reservations, appointments, and inquiries.

Power Dialer is an AI-powered auto dialer tool designed to streamline sales processes and CRM integration. It offers features like Predictive Dialing, Analytics & Reporting, Auto Voicemail Drop, Voicemail Detection, and Real-Time Call Monitoring. The tool is suitable for various industries and company sizes, providing solutions for customer support, lead qualification, and sales dialing. Power Dialer enhances outbound sales with VoIP-enabled capabilities, local presence dialing, and built-in AI for call intelligence. It offers a simple, unified workflow, fast setup with zero tech debt, and compliance features for data protection. The tool helps in performance tracking, CRM data synchronization, and is trusted by B2B sales teams for its efficiency and scalability.

Retell AI is a powerful voice agent platform that enables users to build, test, deploy, and monitor AI voice agents at scale. It offers features such as call transfer, appointment booking, IVR navigation, batch calling, and post-call analysis. Retell AI provides advantages like verified phone numbers, branded call ID, custom analysis, and case studies. However, some disadvantages include the need for initial setup by an engineer, ongoing maintenance, and potential concurrent call limitations. The application is suitable for various industries and use cases, with multilingual support and compliance with industry standards.

Bolna is an open-source platform for building voice-driven conversational applications using large language models (LLMs). It provides a comprehensive set of tools and integrations to handle various aspects of voice-based interactions, including telephony, transcription, LLM-based conversation handling, and text-to-speech synthesis. Bolna simplifies the process of creating voice agents that can perform tasks such as initiating phone calls, transcribing conversations, generating LLM-powered responses, and synthesizing speech. It supports multiple providers for each component, allowing users to customize their setup based on their specific needs. Bolna is designed to be easy to use, with a straightforward local setup process and well-documented APIs. It is also extensible, enabling users to integrate with other telephony providers or add custom functionality.

AI-powered call center solution with Azure and OpenAI GPT. The bot can answer calls, understand the customer's request, and provide relevant information or assistance. It can also create a todo list of tasks to complete the claim, and send a report after the call. The bot is customizable, and can be used in multiple languages.

008 is an open-source event-driven AI powered WebRTC Softphone compatible with macOS, Windows, and Linux. It is also accessible on the web. The name '008' or 'agent 008' reflects our ambition: beyond crafting the premier Open Source Softphone, we aim to introduce a programmable, event-driven AI agent. This agent utilizes embedded artificial intelligence models operating directly on the softphone, ensuring efficiency and reduced operational costs.

Call Center AI is an AI-powered call center solution that leverages Azure and OpenAI GPT. It is a proof of concept demonstrating the integration of Azure Communication Services, Azure Cognitive Services, and Azure OpenAI to build an automated call center solution. The project showcases features like accessing claims on a public website, customer conversation history, language change during conversation, bot interaction via phone number, multiple voice tones, lexicon understanding, todo list creation, customizable prompts, content filtering, GPT-4 Turbo for customer requests, specific data schema for claims, documentation database access, SMS report sending, conversation resumption, and more. The system architecture includes components like RAG AI Search, SMS gateway, call gateway, moderation, Cosmos DB, event broker, GPT-4 Turbo, Redis cache, translation service, and more. The tool can be deployed remotely using GitHub Actions and locally with prerequisites like Azure environment setup, configuration file creation, and resource hosting. Advanced usage includes custom training data with AI Search, prompt customization, language customization, moderation level customization, claim data schema customization, OpenAI compatible model usage for the LLM, and Twilio integration for SMS.

Air724UG forwarder is a tool designed to forward SMS, notify incoming calls, and manage voice messages. It provides a convenient way to handle communication tasks on Air724UG devices. The tool streamlines the process of receiving and managing messages, ensuring users stay connected and informed.

Callytics is an advanced call analytics solution that leverages speech recognition and large language models (LLMs) technologies to analyze phone conversations from customer service and call centers. By processing both the audio and text of each call, it provides insights such as sentiment analysis, topic detection, conflict detection, profanity word detection, and summary. These cutting-edge techniques help businesses optimize customer interactions, identify areas for improvement, and enhance overall service quality. When an audio file is placed in the .data/input directory, the entire pipeline automatically starts running, and the resulting data is inserted into the database. This is only a v1.1.0 version; many new features will be added, models will be fine-tuned or trained from scratch, and various optimization efforts will be applied.

A knowledgeable guide on customer service best practices and terminology.

I simulate tough Customer Support scenarios for Agent Training.

Cantonese TTS assistant for seniors.

Ignora linguagem ofensiva, focando em atendimento qualitativo.

Elaya 2 - cold-calling

A conversational coach for non-native English speakers.

I'm your English speaking practice buddy!

Voice-centric English role-play tool for speaking practice and offering personalized feedback!

A British English tutor enhancing spoken skills.

Friendly bot for efficient TOEFL speaking practice, offering direct questions and detailed feedback.

Helps with English speaking practice through scenarios.

Actor of 'Blackadder' characters with script knowledge.

Assist the use of function calls

Asistente experto en derecho laboral mexicano, ofrece asesoría legal en español.

Expert on Better Call Saul, discusses episodes, characters, and trivia.

Tell me your company and customer and I'll prepare your first call with them!

Analyzes participants from page 1 of Zoom .pdfs

CoD gaming scene specialist for Call of Duty

Je réponds à toutes vos questions sur le jeu Call of Dungeons.

Call me Data- I draw historical parallels to your queries // An education tool // "Nothing new under the sun"