Balto

Balto

AI-Powered Contact Center at Your Fingertips

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Balto is a real-time guidance platform designed for contact centers, powered by AI technology. It offers features such as real-time coaching, QA copilot, notetaking automation, and integrations with various CCaaS systems. Balto aims to improve agent performance, enhance customer experience, ensure compliance, and drive sales growth through behavior change and perfect conversations on every call.

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Features

Advantages

  • Improves agent performance
  • Enhances customer experience
  • Ensures compliance
  • Drives sales growth
  • Provides real-time guidance

Disadvantages

  • May require training for optimal use
  • Dependence on AI technology
  • Integration complexity

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