Balto
AI-Powered Contact Center at Your Fingertips
Balto is a real-time guidance platform designed for contact centers, powered by AI technology. It offers features such as real-time coaching, QA copilot, notetaking automation, and integrations with various CCaaS systems. Balto aims to improve agent performance, enhance customer experience, ensure compliance, and drive sales growth through behavior change and perfect conversations on every call.
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Features
- Real-time coaching
- QA copilot
- Notetaking automation
- Integrations with CCaaS systems
- Generative AI tools
Advantages
- Improves agent performance
- Enhances customer experience
- Ensures compliance
- Drives sales growth
- Provides real-time guidance
Disadvantages
- May require training for optimal use
- Dependence on AI technology
- Integration complexity
Frequently Asked Questions
-
Q:What is Balto?
A:Balto is a real-time guidance platform for contact centers powered by AI. -
Q:What features does Balto offer?
A:Balto offers features such as real-time coaching, QA copilot, notetaking automation, and integrations with CCaaS systems. -
Q:How does Balto help improve customer experience?
A:Balto helps improve customer experience by providing agents with real-time guidance and coaching during calls.
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