
Medallia
Create forever trust. customers. employees.

Medallia is an experience management software platform that helps businesses transform customer and employee experiences. It offers a comprehensive feedback capture, role-based reporting, AI & analytics, integrations, and enterprise-grade security. The platform enables end-to-end customer experience management, digital experience tracking, employee listening, agent coaching, and market research solutions across various industries. Medallia also provides resources, training, and support to enhance user experience and drive business growth.
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Features
- Comprehensive feedback capture
- Role-based reporting
- AI & analytics
- Integrations
- Enterprise-grade security
Advantages
- End-to-end customer experience management
- Global impact and AI leadership
- Access to a partner network
- Enterprise-grade platform with flexible pricing
- World-class service and support
Disadvantages
- May require training for full utilization
- Complexity in setting up integrations
- Potential dependency on AI for insights
Frequently Asked Questions
-
Q:What industries does Medallia cater to?
A:Medallia serves industries like automotive, financial services, healthcare, insurance, manufacturing, public sector, retail, technology & services, telco & media, travel & hospitality, and utilities. -
Q:What are some key features of Medallia's platform?
A:Key features include comprehensive feedback capture, role-based reporting, AI & analytics, integrations, and enterprise-grade security. -
Q:How does Medallia help in improving customer loyalty?
A:Medallia helps in tracking & measurement to improve customer loyalty, capturing & scoring for digital journeys, and orchestrating individualized customer journeys at scale.
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