Best AI tools for< Improve Agent Coaching >

Medallia is an experience management software platform that helps businesses transform customer and employee experiences. It offers a comprehensive feedback capture, role-based reporting, AI & analytics, integrations, and enterprise-grade security. The platform enables end-to-end customer experience management, digital experience tracking, employee listening, agent coaching, and market research solutions across various industries. Medallia also provides resources, training, and support to enhance user experience and drive business growth.

SQM Group's mySQM™ QA software is a comprehensive solution for call centers to monitor, motivate, and manage agents, ultimately improving customer experience (CX) and reducing QA costs by 50%. It combines three data sources: post-call surveys, call handling data, and call compliance feedback, providing holistic CX insights. The software offers personalized agent self-coaching suggestions, real-time recognition for great CX delivery, and benchmarks, ranks, awards, and certifies Csat, FCR, and QA performance.

Convin is an omnichannel contact center platform powered by conversation intelligence. It offers a full-stack conversations QA platform for contact centers, AI learning management system for faster agent onboarding, real-time agent assist for improved conversions, automated agent coaching for personalized training, supervisor assist for tracking and assistance, and insights to collect 100% of customer intelligence. The platform also provides automated QA to audit and score customer conversations, analytics for quality management, and a mobile app for on-the-go access. Convin helps businesses in various industries like sales, support, compliance, collection, retention, healthtech, fintech, insurtech, edtech, real estate, hospitality & travel, and BPO to enhance customer interactions and drive revenue.

MaestroQA is a comprehensive Call Center Quality Assurance Software that offers a range of products and features to enhance QA processes. It provides customizable report builders, scorecard builders, calibration workflows, coaching workflows, automated QA workflows, screen capture, accurate transcriptions, root cause analysis, performance dashboards, AI grading assist, analytics, and integrations with various platforms. The platform caters to industries like eCommerce, financial services, gambling, insurance, B2B software, social media, and media, offering solutions for QA managers, team leaders, and executives.

Level AI is a provider of artificial intelligence (AI)-powered solutions for call centers. Its products include GenAI-automated Quality Assurance, Contact Center and Business Analytics, GenAI-powered VoC Insights, AgentGPT Real-Time Agent Assist, Agent Coaching, Agent Screen Recording, and Artificial Intelligence Integrations. Level AI's solutions are designed to help businesses improve customer experience, increase efficiency, and reduce costs. The company's customers include some of the world's leading customer service organizations, such as Brex and ezCater.

Balto is a real-time guidance platform designed for contact centers, powered by AI technology. It offers features such as real-time coaching, QA copilot, notetaking automation, and integrations with various CCaaS systems. Balto aims to improve agent performance, enhance customer experience, ensure compliance, and drive sales growth through behavior change and perfect conversations on every call.

Enthu.AI is a Conversation Intelligence Software designed for Contact Centers to boost agent performance, understand customer sentiment, and improve revenue. The AI-powered tool automates sales monitoring, compliance, and customer experience enhancement by capturing and analyzing customer voice across various communication channels. It provides insights for multiple teams, runs automated Quality Management programs, and coaches sales agents to improve their performance. Enthu.AI helps in driving consistency in revenue and predictability in outcomes for over 100 brands, making call quality monitoring and customer conversation data analysis more efficient and effective.

Univw is an AI-powered sales CRM designed for start-ups and small businesses. It offers custom dashboards, reports, and analytics, along with features like automated call quality assurance, external automations, agent coaching using AI, and intelligent summarization of notes. Univw aims to enhance business efficiency by providing powerful features that streamline sales processes, improve data access control, integrate cloud telephony, bring data from external sources, offer a flexible workflow engine, and enable data visualization for better decision-making.

Lucida AI is an AI-driven coaching tool designed to enhance employees' English language skills through personalized insights and feedback based on real-life call interactions. The tool offers comprehensive coaching in pronunciation, fluency, grammar, vocabulary, and tracking of language proficiency. It provides advanced speech analysis using proprietary LLM and NLP technologies, ensuring accurate assessments and detailed tracking. With end-to-end encryption for data privacy, Lucy AI is a cost-effective solution for organizations seeking to improve communication skills and streamline language assessment processes.

SymTrain is an AI-powered platform that automates training and coaching for contact center agents. By utilizing simulations and AI technology, SymTrain offers a cost-effective solution that enhances agent performance, reduces training time, and improves overall customer satisfaction. The platform provides automated role-play scenarios, consistent feedback, and data-driven coaching to help organizations streamline their training processes and achieve better results. SymTrain revolutionizes how companies train and coach their agents, leading to increased efficiency, revenue, and customer satisfaction.

AI Dating Coach is an AI-powered application designed to help individuals improve their dating skills and success on dating apps. It offers personalized coaching, practice conversations, and gamified learning to enhance communication skills and boost confidence in the dating world. The application combines data-driven insights with gamification elements to provide tailored advice, strategies, and real-time feedback to users. With features like smart recommendations, profile analysis, and app-specific strategies, AI Dating Coach aims to transform users' dating experiences through AI-powered coaching and chat simulations.

Cresta AI is an enterprise-grade Gen AI platform designed for the contact center, offering a suite of intelligent products that analyze conversations, provide real-time guidance to agents, and drive transformative results for Fortune 500 companies. The platform leverages generative AI to deliver targeted automation, personalized coaching, and AI-native management solutions, all trained on the user's data. Cresta's no-code command center empowers non-technical leaders to deploy AI models effortlessly, ensuring businesses can adapt and evolve seamlessly. With a focus on enhancing sales, customer care, retention, and collections processes, Cresta aims to revolutionize contact center operations with cutting-edge AI technology.

Cresta AI is a generative AI platform built for the contact center and trained on your data. It provides a suite of products that use AI to improve contact center performance, including Conversation Intelligence, Agent Assist, Knowledge Assist, and Virtual Agent. Cresta AI is used by leading companies in a variety of industries, including financial services, healthcare, and retail.

Revvie is an AI-powered real estate coaching and brokerage support platform that offers 24/7 assistance to brokerages and teams. It provides custom AI solutions for compliance questions, instant sales support, live and on-demand training, and human coaching. Revvie helps save time on training, offers affordable pricing plans, and aims to address common challenges in the real estate industry. The platform combines AI technology with human touch to enhance agent skills, lead generation, and deal closures.

JustCall is an AI-powered customer communication platform designed for customer-facing teams. It offers a suite of AI solutions such as Conversation Intelligence, AI Coaching, Automatic Call Scoring, Agent Assist, SMS Copilot, Agent Analytics, Call Transcription, Moment Analysis, and Sentiment Analysis. JustCall helps businesses enhance agent productivity, drive customer delight, and improve overall communication efficiency. The platform integrates with various CRM systems and offers features like Outbound Call Center, Inbound Contact Center, Business Phone System, IVR (Call Menu), Call Forwarding, Sales Dialer, Call Recording, Advanced Analytics, and more. JustCall is trusted by over 6,000 businesses worldwide for its AI-driven communication solutions.

SupportLogic is a Support Experience Management Platform that uses AI to help businesses improve their customer support operations. It offers a range of features, including sentiment analysis, backlog management, intelligent case routing, proactive alerts, swarming and collaboration, account health management, customer support analytics, text analytics, SLA/SLO management, quality monitoring and coaching, agent productivity, and translation. SupportLogic integrates with existing ticketing systems and apps, and can be implemented within 45 days.

Attention is an AI tool designed to help sales teams optimize their performance by learning from sales conversations. It offers AI agents that automate tasks such as follow-ups, next steps, CRM filling, coaching scorecards, and more. The platform provides real-time actionable intelligence to sales reps, coaching guidance, call analytics, aligned messaging, and AI-powered productivity tools. Attention aims to enhance sales efficiency, improve forecasting accuracy, and streamline sales processes through AI automation and guidance.

KnowBe4 is a human risk management platform that offers security awareness training, cloud email security, phishing protection, real-time coaching, compliance training, and AI defense agents. The platform integrates AI to help organizations drive awareness, change user behavior, and reduce human risk. KnowBe4 is trusted by 70,000 organizations worldwide and is known for its comprehensive security products and customer-centric approach.

Aide is an AI platform designed to enhance customer support operations. It offers a range of features to help businesses gain insights into customer needs, automate support processes, improve agent efficiency, and train AI chatbots. Aide's key capabilities include customer insights, workflow automation, agent assist, and AI chatbots. With Aide, businesses can analyze customer conversations, identify pain points, and automate repetitive tasks to streamline support operations and improve customer satisfaction.

Capacity is an AI-powered platform that offers a wide range of tools and solutions to enhance customer support, contact center operations, and overall business productivity. It leverages artificial intelligence to automate various tasks, such as speech recognition, chatbots, voice biometrics, CRM automation, and more. Capacity aims to streamline workflows, improve customer interactions, and boost efficiency by providing intelligent solutions for various industries and use cases.

A repository that lists papers related to Large Language Model (LLM) based agents. The repository covers various topics including survey, planning, feedback & reflection, memory mechanism, role playing, game playing, tool usage & human-agent interaction, benchmark & evaluation, environment & platform, agent framework, multi-agent system, and agent fine-tuning. It provides a comprehensive collection of research papers on LLM-based agents, exploring different aspects of AI agent architectures and applications.

Simulator Controller is a modular administration and controller application for Sim Racing, featuring a comprehensive plugin automation framework for external controller hardware. It includes voice chat capable Assistants like Virtual Race Engineer, Race Strategist, Race Spotter, and Driving Coach. The tool offers features for setup, strategy development, monitoring races, and more. Developed in AutoHotkey, it supports various simulation games and integrates with third-party applications for enhanced functionality.

Top AI Tools is a comprehensive, community-curated directory that aims to catalog and showcase the most outstanding AI-powered products. This index is not exhaustive, but rather a compilation of our research and contributions from the community.

Langroid is a Python framework that makes it easy to build LLM-powered applications. It uses a multi-agent paradigm inspired by the Actor Framework, where you set up Agents, equip them with optional components (LLM, vector-store and tools/functions), assign them tasks, and have them collaboratively solve a problem by exchanging messages. Langroid is a fresh take on LLM app-development, where considerable thought has gone into simplifying the developer experience; it does not use Langchain.

The Bee Agent Framework is an open-source tool for building, deploying, and serving powerful agentic workflows at scale. It provides AI agents, tools for creating workflows in Javascript/Python, a code interpreter, memory optimization strategies, serialization for pausing/resuming workflows, traceability features, production-level control, and upcoming features like model-agnostic support and a chat UI. The framework offers various modules for agents, llms, memory, tools, caching, errors, adapters, logging, serialization, and more, with a roadmap including MLFlow integration, JSON support, structured outputs, chat client, base agent improvements, guardrails, and evaluation.

AgentNeo is an advanced, open-source Agentic AI Application Observability, Monitoring, and Evaluation Framework designed to provide deep insights into AI agents, Large Language Model (LLM) calls, and tool interactions. It offers robust logging, visualization, and evaluation capabilities to help debug and optimize AI applications with ease. With features like tracing LLM calls, monitoring agents and tools, tracking interactions, detailed metrics collection, flexible data storage, simple instrumentation, interactive dashboard, project management, execution graph visualization, and evaluation tools, AgentNeo empowers users to build efficient, cost-effective, and high-quality AI-driven solutions.

AgentNeo is a Python package that provides functionalities for project, trace, dataset, experiment management. It allows users to authenticate, create projects, trace agents and LangGraph graphs, manage datasets, and run experiments with metrics. The tool aims to streamline AI project management and analysis by offering a comprehensive set of features.

A toolkit for agent autonomy, evolution, and governance enabling agents to learn from experience, collaborate, communicate, and build new tools within governance guardrails. It focuses on autonomous evolution, agent self-discovery, governance firmware, self-building systems, and agent-centric architecture. The toolkit leverages existing frameworks to enable agent autonomy and self-governance, moving towards truly autonomous AI systems.

Arbigent (Arbiter-Agent) is an AI agent testing framework designed to make AI agent testing practical for modern applications. It addresses challenges faced by traditional UI testing frameworks and AI agents by breaking down complex tasks into smaller, dependent scenarios. The framework is customizable for various AI providers, operating systems, and form factors, empowering users with extensive customization capabilities. Arbigent offers an intuitive UI for scenario creation and a powerful code interface for seamless test execution. It supports multiple form factors, optimizes UI for AI interaction, and is cost-effective by utilizing models like GPT-4o mini. With a flexible code interface and open-source nature, Arbigent aims to revolutionize AI agent testing in modern applications.

Promptbook is a library designed to build responsible, controlled, and transparent applications on top of large language models (LLMs). It helps users overcome limitations of LLMs like hallucinations, off-topic responses, and poor quality output by offering features such as fine-tuning models, prompt-engineering, and orchestrating multiple prompts in a pipeline. The library separates concerns, establishes a common format for prompt business logic, and handles low-level details like model selection and context size. It also provides tools for pipeline execution, caching, fine-tuning, anomaly detection, and versioning. Promptbook supports advanced techniques like Retrieval-Augmented Generation (RAG) and knowledge utilization to enhance output quality.

Call Center AI is an AI-powered call center solution leveraging Azure and OpenAI GPT. It allows for AI agent-initiated phone calls or direct calls to the bot from a configured phone number. The bot is customizable for various industries like insurance, IT support, and customer service, with features such as accessing claim information, conversation history, language change, SMS sending, and more. The project is a proof of concept showcasing the integration of Azure Communication Services, Azure Cognitive Services, and Azure OpenAI for an automated call center solution.

A comprehensive repository of resources for Chinese large language models (LLMs), including data processing tools, fine-tuning frameworks, inference libraries, evaluation platforms, RAG engines, agent frameworks, books, courses, tutorials, and tips. The repository covers a wide range of tools and resources for working with LLMs, from data labeling and processing to model fine-tuning, inference, evaluation, and application development. It also includes resources for learning about LLMs through books, courses, and tutorials, as well as insights and strategies from building with LLMs.

Gateway is a tool that streamlines requests to 100+ open & closed source models with a unified API. It is production-ready with support for caching, fallbacks, retries, timeouts, load balancing, and can be edge-deployed for minimum latency. It is blazing fast with a tiny footprint, supports load balancing across multiple models, providers, and keys, ensures app resilience with fallbacks, offers automatic retries with exponential fallbacks, allows configurable request timeouts, supports multimodal routing, and can be extended with plug-in middleware. It is battle-tested over 300B tokens and enterprise-ready for enhanced security, scale, and custom deployments.

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Prompt Engineer automatically enhances the prompt, autonomously reasons based on that prompt, and generates exceptional responses.

実践スキル向上のための対話型学習アシスタント　　　　　　　　　（Interactive learning assistant to improve practical skills）

This GPT generates the best possible LLM-agents for your system prompts. You can also specify the model size, like 3B, 33B, 70B, etc.

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I simulate tough Customer Support scenarios for Agent Training.

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Balances professional and approachable responses, adhering to conventional standards.

I will help you craft effective prompt that gets you the best quality response from ChatGPT for any of your task.

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Feng Shui expert for Period 9 advice (NFA DYOR)

Specialist in Feng Shui, integrating Zodiac signs and Five Elements for tailored advice

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Refines GPT prompts for optimal results, focusing on user's specific needs.

A guide for clearer English expression in speaking and writing.