Cresta AI

Cresta AI

Reinvent the contact center, with enterprise-grade generative AI

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Cresta AI is a generative AI platform built for the contact center and trained on your data. It provides a suite of products that use AI to improve contact center performance, including Conversation Intelligence, Agent Assist, Knowledge Assist, and Virtual Agent. Cresta AI is used by leading companies in a variety of industries, including financial services, healthcare, and retail.

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Features

Advantages

  • Improved customer satisfaction
  • Reduced costs
  • Increased agent productivity
  • Improved compliance
  • Enhanced agent training

Disadvantages

  • Can be expensive to implement
  • Requires a significant amount of data to train the AI models
  • May not be suitable for all contact centers

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