Cresta AI

Cresta AI is a generative AI platform built for the contact center and trained on your data. It provides a suite of products that use AI to improve contact center performance, including Conversation Intelligence, Agent Assist, Knowledge Assist, and Virtual Agent. Cresta AI is used by leading companies in a variety of industries, including financial services, healthcare, and retail.

Crisp is an all-in-one AI-powered business messaging platform that centralizes teams, conversations, data, and knowledge in one place. It offers features like centralizing inbound messages, automations, CRM integration, AI agent training, knowledge base creation, website chat widget, proactive campaigns, and more. Crisp aims to streamline customer support, marketing, and sales processes by leveraging artificial intelligence and automation.

Shimoku is an AI application that offers a catalog of AI modules for acquisition, conversion, loyalty, and retention, covering the entire customer lifecycle for marketers and sales teams. It provides AI-driven solutions for ads acquisition, call center operations, lead conversion, client loyalty, and retention. Shimoku uses a multi-layer AI approach combining Machine Learning, Explainability AI, and Generative AI to predict opportunities, explain key factors, and personalize proposals. The application caters to various industries such as auto, ecommerce, insurance, retail, SaaS, and more, helping businesses improve performance and growth.

Inbenta is a conversational AI platform that helps companies improve customer experience through intelligent automation. It offers a range of products and services, including chatbots, search, knowledge management, and case management. Inbenta's platform is used by over 1,000 companies across industries around the globe.

Spot AI is a video AI platform that transforms cameras into intelligent security tools for businesses. It offers Remote Security Agents, AI Copilot, Semantic Search, and other features to enhance security, incident resolution, worker safety, and operational efficiency. With state-of-the-art Video AI technology, Spot AI provides real-time visibility, rapid incident resolution, and predictive alerts to help organizations optimize their operations. The platform is designed to create safer working environments, reduce workplace injuries, and increase throughput. Spot AI is trusted by over 1,000 organizations and offers a range of solutions for various industries, including manufacturing, education, healthcare, and retail.

Azoo is an AI-powered platform that offers a wide range of services in various categories such as logistics, animal, consumer commerce, real estate, law, and finance. It provides tools for data analysis, event management, and guides for users. The platform is designed to streamline processes, enhance decision-making, and improve efficiency in different industries. Azoo is developed by Cubig Corp., a company based in Seoul, South Korea, and aims to revolutionize the way businesses operate through innovative AI solutions.

Vee is an intelligent conversational AI tool that serves as a virtual consultant for businesses. It has the capability to effectively handle outbound calls, client support processes, and various business tasks. Vee combines cutting-edge artificial intelligence technology with the experience of millions of real conversations to enhance business efficacy and streamline operations.

Febin AI Projects is a platform led by Febin, focusing on exploring emerging technology and developing products that enhance user experience. With a background in engineering, design, and writing, Febin now leads Partnerships at Tars, helping businesses modernize customer support through chatbots. The platform serves as a blog where Febin shares insights and experiments related to the future of AI applications.

Collab is a contact center software that enables digital transformation and helps achieve the right balance between Automation and Human Interaction. It provides enhanced experiences, resolves customer issues quickly and easily, fosters strong and trusty relationships, turns data into powerful insights, and empowers agents. Collab relies on its omnichannel solution, AI, CRM integration, data-driven insights, and empowered teams to provide seamless experiences.

Sprinklr is a unified customer experience management platform that uses AI to help businesses deliver better customer experiences across all channels. It offers a range of features, including social media management, customer service, marketing automation, and analytics. Sprinklr is used by some of the world's largest brands, including Nike, McDonald's, and Microsoft.

EliseAI is an industry-leading AI application designed for the housing and healthcare sectors. It offers a comprehensive suite of AI solutions for property management companies, assisting in leasing, maintenance, renewals, and delinquency management. EliseAI streamlines communication across multiple channels, providing personalized, omni-channel support to prospects and residents. The platform automates tasks such as responding to maintenance requests, sending renewal reminders, and reducing delinquencies through automated reminders and follow-ups. With features like voice, text, email, and chat support, EliseAI enhances the prospect-to-resident journey, improving operational efficiency and resident satisfaction.

AIDiscoveryTown is a centralized hub for effortlessly discovering and accessing a wide array of AI services from around the world. The platform aims to provide users with comprehensive information about various AI services, including pricing, licensing details, and open-source availability. It fosters a community of like-minded individuals for collaboration and partnership opportunities, with a focus on user experience and continuous improvement.

Novus Writer is a customizable, on-premise AI and LLM solution designed to enhance efficiency in various business functions, including sales, finance, customer support, and more. It offers a range of features such as plagiarism detection, long-form generation, proofreading, fact checking, and custom AI agents. Novus Writer is trusted by enterprises for its streamlined processes, advanced data analysis capabilities, and compliance with industry standards.

Mendable is an AI-powered search tool that helps businesses answer customer and employee questions by training a secure AI on their technical resources. It offers a variety of features such as answer correction, custom prompt edits, and model creativity control, allowing businesses to customize the AI to fit their specific needs. Mendable also provides enterprise-grade security features such as RBAC, SSO, and BYOK, ensuring the security and privacy of sensitive data.

LivePerson is a conversational AI platform that helps businesses deliver personalized digital experiences. It offers a range of features, including a chatbot builder, natural language processing, and analytics. LivePerson's platform is used by businesses of all sizes, across a variety of industries, to improve customer service, sales, and marketing.

ClearPoint is a strategic planning and execution software designed to drive change and streamline strategy for organizations of all sizes. It offers a robust platform with features such as data collection automation, extensive integrations, customized reporting, data security, artificial intelligence capabilities, analytics, automation, and real-time collaboration. ClearPoint provides solutions for strategy planning, business reporting, OKR management, organizational alignment, project management, and data visualization. The application is known for its user-friendly interface, flexibility, and ability to support any strategic framework or reporting structure. With over 12,000 users worldwide, ClearPoint is a trusted partner in strategy execution, offering personalized support and guidance from strategy experts. Powered by process automation and AI, ClearPoint helps organizations achieve their goals faster and more efficiently from one centralized platform.

Hostcomm is an AI-powered platform offering a range of solutions for customer service, including predictive dialer, remote visual assistance, live chat, AI contact center, interaction analytics, and more. The platform aims to enhance customer service experiences by seamlessly blending traditional and AI-driven communications. Hostcomm's cloud contact center software, powered by Amazon AWS and Google cloud services, helps businesses achieve growth, differentiation, and cost reduction through automation and digitalization. With features like AI voice agent, AI customer service agent, and IVR payments, Hostcomm provides innovative AI solutions to improve customer satisfaction, reduce costs, and increase sales.

Cresta AI is a generative AI platform built for the contact center and trained on your data. It provides a suite of products that use AI to improve contact center performance, including Conversation Intelligence, Agent Assist, Knowledge Assist, and Virtual Agent. Cresta AI is used by leading companies in a variety of industries, including financial services, healthcare, and retail.

Aide is an AI platform designed to enhance customer support operations. It offers a range of features to help businesses gain insights into customer needs, automate support processes, improve agent efficiency, and train AI chatbots. Aide's key capabilities include customer insights, workflow automation, agent assist, and AI chatbots. With Aide, businesses can analyze customer conversations, identify pain points, and automate repetitive tasks to streamline support operations and improve customer satisfaction.

Seasalt.ai is a conversation experience platform that uses generative AI and speech recognition to help businesses communicate with their customers more effectively. It offers a range of products, including SeaX, SeaChat, SeaMeet, and SeaVoice, which can be used for a variety of purposes, such as marketing campaigns, customer service, and sales. Seasalt.ai's mission is to help businesses capture, generate, and understand all text and voice conversations for their business.

ConvoZen.AI is a leading AI-driven conversational intelligence platform that provides businesses with insights and tools to improve their customer interactions. The platform offers a range of features, including AI-powered insights and key moment identification, conversation sentiment analysis, automated compliance audit, agent performance management, and custom reports and analytics. ConvoZen.AI integrates with enterprise CRM, emails, and other systems to provide real-time alerts and actionable insights. The platform is designed to help businesses improve sales, customer experience, compliance, and agent performance.

Prosodica is a contact center analytics platform that uses AI and machine learning to analyze conversational speech behaviors and non-verbal measures to provide a human-like perspective of conversational quality. It helps businesses optimize operations, improve agent performance, and increase customer loyalty.

Cresta AI is a generative AI platform built for the contact center and trained on your data. It provides a suite of products that use AI to improve contact center performance, including Conversation Intelligence, Agent Assist, Knowledge Assist, and Virtual Agent. Cresta AI is used by leading companies in a variety of industries, including financial services, healthcare, and retail.

Dialpad is an AI-powered customer communications platform that offers various solutions such as cloud-based support, sales outreach, and contact center services. It leverages artificial intelligence to streamline communication processes, provide in-call coaching, and deliver insights to enhance team productivity. Dialpad caters to industries like retail, insurance, technology, healthcare, and more, aiming to empower teams and deliver exceptional customer experiences.

Collab is a contact center software that enables digital transformation and helps achieve the right balance between Automation and Human Interaction. It provides enhanced experiences, resolves customer issues quickly and easily, fosters strong and trusty relationships, turns data into powerful insights, and empowers agents. Collab relies on its omnichannel solution, AI, CRM integration, data-driven insights, and empowered teams to provide seamless experiences.

Level AI is a provider of artificial intelligence (AI)-powered solutions for call centers. Its products include GenAI-automated Quality Assurance, Contact Center and Business Analytics, GenAI-powered VoC Insights, AgentGPT Real-Time Agent Assist, Agent Coaching, Agent Screen Recording, and Artificial Intelligence Integrations. Level AI's solutions are designed to help businesses improve customer experience, increase efficiency, and reduce costs. The company's customers include some of the world's leading customer service organizations, such as Brex and ezCater.

Infinity Call Analytics Software is a cloud-based solution that helps businesses track, analyze, and improve their phone calls. It provides a variety of features, including call tracking, conversation analytics, and smart match. Infinity Call Analytics Software is designed to help businesses make more informed decisions about their marketing and sales efforts, and to improve the customer experience.

Prosodica is a contact center analytics platform that uses AI and machine learning to analyze conversational speech behaviors and non-verbal measures to provide a human-like perspective of conversational quality. It helps businesses optimize operations, improve agent performance, and increase customer loyalty.

NICE CXone is a leading customer experience (CX) AI platform that helps organizations deliver exceptional customer experiences. With its unified interaction-centric platform, rich CX capabilities, and AI purpose-built for CX, NICE CXone empowers businesses to optimize and scale their CX operations, boost efficiency, and strengthen brand value.

Genesys is a leading provider of omnichannel customer experience and contact center solutions. Its AI-powered platform, Genesys Cloud, helps businesses deliver personalized experiences at scale across all channels. Genesys serves over 8,000 organizations in more than 100 countries, including many of the world's largest and most successful companies.

Prosodica is a cloud-based contact center analytics platform that uses AI and machine learning to analyze 100% of customer interactions. It provides real-time insights into agent performance, customer satisfaction, and business trends. Prosodica helps contact centers improve their operations, increase agent productivity, and drive customer loyalty.

Capacity is an AI-powered platform that offers a wide range of tools and solutions to enhance customer support, contact center operations, and overall business productivity. It leverages artificial intelligence to automate various tasks, such as speech recognition, chatbots, voice biometrics, CRM automation, and more. Capacity aims to streamline workflows, improve customer interactions, and boost efficiency by providing intelligent solutions for various industries and use cases.

Teneo.ai is an AI-driven platform that redefines contact center AI, customer service automation, and conversational IVR systems. It offers advanced TLML technology to boost AI accuracy to over +95% and enhance efficiency in customer interactions. Teneo helps contact centers achieve significant cost savings, reduce call misrouting, and engage customers proactively with personalized care. The platform is designed for high-volume contact centers seeking to elevate customer interaction quality without complexity, providing transformative results within hours.

The [24]7.ai website offers AI customer service platform products and solutions to enhance customer interactions and contact center operations. Powered by [24]7 Lumos AI, the platform provides tools for conversation automation, omnichannel contact center management, workforce engagement, campaign management, and conversation insights. It also offers services such as CX as a Service, managed customer engagement, analytics, professional services, and learning services. The platform aims to improve customer experience, reduce operating costs, and optimize marketing strategies through AI-powered automation and analytics.

Waanee.ai is a leading AI solution for contact centers, offering a range of AI-powered tools and solutions to transform customer conversations. It provides services such as AI-powered conversation audit, cloud contact center with built-in CRM, intelligent virtual agents, and more. Waanee.ai aims to enhance customer engagement and satisfaction by leveraging advanced AI technology to optimize customer interactions and streamline operational processes.

Cresta AI is an enterprise-grade Gen AI platform designed for the contact center, offering a suite of intelligent products that analyze conversations, provide real-time guidance to agents, and drive transformative results for Fortune 500 companies. The platform leverages generative AI to deliver targeted automation, personalized coaching, and AI-native management solutions, all trained on the user's data. Cresta's no-code command center empowers non-technical leaders to deploy AI models effortlessly, ensuring businesses can adapt and evolve seamlessly. With a focus on enhancing sales, customer care, retention, and collections processes, Cresta aims to revolutionize contact center operations with cutting-edge AI technology.

Cognigy is an AI-powered customer service platform that offers generative and conversational AI agents to transform customer engagement. The platform provides pre-trained AI agents for phone, voice chat, and messaging, along with agent assist solutions for sales and marketing. Cognigy.AI elevates contact centers across various industries by offering enterprise-grade capabilities such as low-code automation, voice connectivity, generative AI for CX transformation, AI-based semantic search, and knowledge management. The platform also supports multilingual customer journeys, live agent workspace, omnichannel reporting, and analytics.

ElevateAI by NICE is a market-leading AI-powered speech-to-text application that offers transcription models, Generative AI, Enlighten AI, and CX AI features. It provides insights by pairing free Generative AI with NICE's transcription models to uncover hidden insights in data. ElevateAI aims to make AI-powered technology accessible for all, with easy integration, deployment, and user-friendly APIs. The application is designed to help contact centers leverage the power of AI for enhanced customer experiences and innovation.

Medallia is an AI-powered real-time text analytics software that empowers organizations to derive actionable insights from customer interactions across various channels. With a focus on democratizing text analytics, Medallia's platform offers comprehensive feedback capture, role-based reporting, AI & analytics capabilities, integrations, and enterprise-grade security. The software enables users to uncover essential insights, easily share data, and expand programs with flexible pricing. Medallia caters to industries such as automotive, healthcare, retail, and technology, providing end-to-end customer experience management solutions and employee listening and activation tools.

Emotion Logic Ltd is an AI-powered emotion intelligence tool that redefines how businesses understand emotions by analyzing genuine vocal biomarkers beyond words and sentiment analysis. The technology detects stress, confidence, honesty levels, and intent in voice, while AI provides context and insights to help organizations make fair, data-driven, and human-centric decisions. Emotion Logic offers voice-based data for deeper insights and better outcomes, creating optimal experiences for clients and employees across various industries.

AIJ is an AI tool designed to streamline the job application process by automating tasks such as job search, application submission, and answering frequently asked questions. Users can save time and energy by letting AIJ handle these tasks efficiently. The tool also allows users to correct AI mistakes and learn from them, improving the overall job application experience.

Eva is an AI voice ordering and call management tool designed specifically for restaurants. It offers AI-driven phone automation and order management solutions to help restaurants delight customers, reduce labor costs, and boost revenue. Eva seamlessly integrates with Square and other POS systems, providing instant activation with minimal setup. The tool automates phone orders, reservations, and customer inquiries, allowing restaurant staff to focus on delivering exceptional in-person hospitality. Eva ensures no call goes unanswered by offering 24/7 ordering and instant answers. It helps convert missed calls into loyal customers, ultimately enhancing customer experience and increasing revenue effortlessly.

StoryFile is an AI application that pioneers Conversational Video AI, offering an interactive medium called a storyfile. The platform focuses on making authentic AI to enable users to have engaging conversations. StoryFile's technology utilizes AI principles and ethics to provide businesses with solutions through artificial intelligence. The application aims to revolutionize the way people interact with AI technology, emphasizing the importance of authenticity and meaningful conversations.

VOC AI is a unified customer experience management platform that fuses customer insights with AI chatbot excellence. It offers a range of tools for Amazon sellers, including market insight, sentiment analysis, competitive analysis, customer analytics, product research, review analysis, and social listening. The platform also provides AI chatbot solutions for customer service, powered by OpenAI, and offers features like sentiment analysis, competitive analysis, and product research to help sellers understand customer needs and preferences. VOC AI aims to empower businesses to transform customer relationships, boost growth, and profitability through actionable insights and AI-driven responses.

Gestualy is an AI application that measures and improves customer satisfaction and mood quickly and easily through gestures. It eliminates the need for cumbersome satisfaction surveys by allowing interactions with customers or guests through gestures. The application uses artificial intelligence to make intelligent decisions in businesses and guarantees an increase in participation rates compared to traditional services. Gestualy generates valuable statistical reports for businesses, including satisfaction levels, gender, mood, and age, all while ensuring data protection and privacy compliance. It offers touchless interaction, immediate feedback, anonymized reports, and a range of services such as gesture recognition, facial analysis, gamification, and alert systems.

HeardThat is a smartphone application that leverages AI technology to assist users in hearing speech more clearly in noisy environments. By separating speech from background noise, HeardThat enables users to participate in conversations with confidence using their existing Bluetooth earbuds or hearing aids. The app aims to address the common complaint of difficulty in hearing conversations in social settings, which can lead to social isolation. HeardThat provides users with control over ambient sound levels, allowing them to customize their listening experience. The application offers a user-friendly interface and simple steps to enhance speech clarity and reduce background noise.