
Cresta AI
Reinvent the contact center, with enterprise-grade generative AI

Cresta AI is a generative AI platform built for the contact center and trained on your data. It provides a suite of products that use AI to improve contact center performance, including Conversation Intelligence, Agent Assist, Knowledge Assist, and Virtual Agent. Cresta AI is used by leading companies in a variety of industries, including financial services, healthcare, and retail.
For Tasks:
Click tags to check more tools for each tasksFor Jobs:
Features
- Analyze every conversation to uncover customer insights and behavioral best practices
- Provide real-time guidance to agents to help them resolve customer issues quickly and efficiently
- Automate after-call work, such as note-taking and interaction summaries
- Identify and address skill and knowledge gaps in agents
- Integrate with any contact center platform
Advantages
- Improved customer satisfaction
- Reduced costs
- Increased agent productivity
- Improved compliance
- Enhanced agent training
Disadvantages
- Can be expensive to implement
- Requires a significant amount of data to train the AI models
- May not be suitable for all contact centers
Frequently Asked Questions
-
Q:What is Cresta AI?
A:Cresta AI is a generative AI platform built for the contact center and trained on your data. -
Q:What are the benefits of using Cresta AI?
A:Cresta AI can help you improve customer satisfaction, reduce costs, increase agent productivity, improve compliance, and enhance agent training. -
Q:How much does Cresta AI cost?
A:The cost of Cresta AI varies depending on the size of your contact center and the number of features you need. -
Q:How do I get started with Cresta AI?
A:You can request a demo of Cresta AI on the Cresta website.
Alternative AI tools for Cresta AI
Similar sites

Cresta AI
Cresta AI is a generative AI platform built for the contact center and trained on your data. It provides a suite of products that use AI to improve contact center performance, including Conversation Intelligence, Agent Assist, Knowledge Assist, and Virtual Agent. Cresta AI is used by leading companies in a variety of industries, including financial services, healthcare, and retail.

Azoo
Azoo is an AI-powered platform that offers a wide range of services in various categories such as logistics, animal, consumer commerce, real estate, law, and finance. It provides tools for data analysis, event management, and guides for users. The platform is designed to streamline processes, enhance decision-making, and improve efficiency in different industries. Azoo is developed by Cubig Corp., a company based in Seoul, South Korea, and aims to revolutionize the way businesses operate through innovative AI solutions.

Level AI
Level AI is a provider of artificial intelligence (AI)-powered solutions for call centers. Its products include GenAI-automated Quality Assurance, Contact Center and Business Analytics, GenAI-powered VoC Insights, AgentGPT Real-Time Agent Assist, Agent Coaching, Agent Screen Recording, and Artificial Intelligence Integrations. Level AI's solutions are designed to help businesses improve customer experience, increase efficiency, and reduce costs. The company's customers include some of the world's leading customer service organizations, such as Brex and ezCater.

EliseAI
EliseAI is an industry-leading AI application designed for the housing and healthcare sectors. It offers a comprehensive suite of AI solutions for property management companies, assisting in leasing, maintenance, renewals, and delinquency management. EliseAI streamlines communication across multiple channels, providing personalized, omni-channel support to prospects and residents. The platform automates tasks such as responding to maintenance requests, sending renewal reminders, and reducing delinquencies through automated reminders and follow-ups. With features like voice, text, email, and chat support, EliseAI enhances the prospect-to-resident journey, improving operational efficiency and resident satisfaction.

Novus Writer
Novus Writer is a customizable, on-premise AI and LLM solution designed to enhance efficiency in various business functions, including sales, finance, customer support, and more. It offers a range of features such as plagiarism detection, long-form generation, proofreading, fact checking, and custom AI agents. Novus Writer is trusted by enterprises for its streamlined processes, advanced data analysis capabilities, and compliance with industry standards.

InsightPro
InsightPro is a workforce analytics platform specifically designed for healthcare payers. It integrates claims processing, quality assurance, training, and contact center functionalities, all powered by AI and machine learning. The platform offers capabilities such as dashboards, team productivity, workforce optimization, workload management, workforce access, real-time monitoring, and training management. InsightPro aims to improve operational efficiencies, reduce costs, enhance workforce planning, and foster team collaboration within payer organizations.

Interactions IVA
Interactions IVA is a conversational AI solutions platform for customer experience (CX). It offers a range of features to help businesses improve their customer interactions, including intelligent virtual assistants, PCI compliance, social customer care, and more. Interactions IVA is used by businesses in a variety of industries, including communications, finance and banking, healthcare, insurance, restaurants, retail and technology, travel and hospitality, and utilities.

Slite
Slite is an AI-powered knowledge base platform that offers a secure and efficient way to store, organize, and access information. It enables users to create, share, and collaborate on documents, templates, and integrations seamlessly. Slite's AI capabilities enhance user experience by providing automated suggestions, knowledge verification, and AI-powered search functionalities. The platform caters to various industries and departments, including IT & Operations, Product & Engineering, Human Resources, and Customer Support, offering solutions for knowledge management, documentation, and team collaboration.

VABOT
VABOT is an ecosystem of advanced, AI-powered enterprise and consumer-facing solutions integrating blockchain and artificial intelligence to improve users' daily lives and preserve time. It offers tailored virtual assistant bots for various industries like hospitality, retail, travel, health, and finance. The $VABT token serves as the native currency for VABOT, enabling subscriptions, staking, and rewards within the ecosystem. VABOT ensures data security with advanced encryption protocols and offers a roadmap for future development.

TurboHire
TurboHire is a recruitment automation platform that provides a comprehensive suite of tools to streamline and enhance the entire recruitment process. It offers modules for candidate sourcing, talent screening, candidate engagement, interview automation, offer and onboarding, and recruitment analytics. TurboHire leverages artificial intelligence (AI) to automate various tasks, such as candidate scoring, pre-screening assessments, and interview scheduling. The platform integrates with leading HRMS systems and job boards, providing a seamless and efficient recruitment experience. TurboHire is trusted by over 120 companies across various industries, including IT, manufacturing, BFSI, and pharma.

Codimite
Codimite is an AI-assisted offshore development services solution that specializes in Web2 to Web3 communication. They offer PWA solutions, cloud modernization, and a range of services to help organizations maximize opportunities with state-of-the-art technologies. With a dedicated team of engineers and project managers, Codimite ensures efficient project management and communication. Their unique culture, experienced team, and focus on performance empower clients to achieve success. Codimite also excels in development infrastructure modernization, collaboration, data, and artificial intelligence development. They have a strong partnership with Google Cloud and offer services such as application migration, cost optimization, and collaboration solutions.

SENEX
SENEX is an AI-powered Blockchain company that aims to create the world's finest Intelligent Chain. It combines Artificial Intelligence with Blockchain technology to provide a privacy-compliant and secure platform for digital users and businesses. SENEX's Intelligent Chain distributes data processing across the network while keeping information private and secure, giving users the benefits of anonymity. The company's AI-powered solutions address various challenges and problems in industries such as healthcare, finance, transportation, and education.

Paradox
Paradox is an AI-powered recruiting platform that aims to revolutionize the recruitment process through the use of artificial intelligence. The platform streamlines the recruiting process to enhance candidate and recruiter experiences, creating better connections between job seekers and companies. Paradox values innovation, client success, and creating magical moments through assistive intelligence. The platform offers various solutions for talent acquisition, including Conversational ATS, Career Sites, CX, Capture, Scheduling, and Events. With a focus on simplicity and continuous improvement, Paradox is dedicated to changing the world of recruiting one company and one job seeker at a time.

KGiSL
KGiSL is a BFSI-centric multiproduct enterprise software company focused on insurance, capital markets, and wealth management segments, delivering AI and ML-driven products for a transformative edge. The company offers a wide range of solutions for various industries, including digital transformation, automation, analytics, and IT infrastructure management. KGiSL aims to empower its clients through innovative technologies such as Machine Learning, Artificial Intelligence, Analytics, and Cloud services to enhance productivity and deliver exceptional customer experiences.

Branded Research
Branded Research, acquired by Dynata, provides access to AI-verified audience insights. It offers a range of research methods, including surveys, webcam studies, and emotional AI. With its advanced algorithms and extensive profiling, Branded helps businesses connect with their target audience and gain valuable insights to drive innovation. The company serves various industries, including tech, consumer goods, healthcare, and research agencies.

Defined.ai
Defined.ai is a leading provider of high-quality and ethical data for AI applications. Founded in 2015, Defined.ai has a global presence with offices in the US, Europe, and Asia. The company's mission is to make AI more accessible and ethical by providing a marketplace for buying and selling AI data, tools, and models. Defined.ai also offers professional services to help deliver success in complex machine learning projects.
For similar tasks

Hostcomm
Hostcomm is an AI-powered platform offering a range of solutions for customer service, including predictive dialer, remote visual assistance, live chat, AI contact center, interaction analytics, and more. The platform aims to enhance customer service experiences by seamlessly blending traditional and AI-driven communications. Hostcomm's cloud contact center software, powered by Amazon AWS and Google cloud services, helps businesses achieve growth, differentiation, and cost reduction through automation and digitalization. With features like AI voice agent, AI customer service agent, and IVR payments, Hostcomm provides innovative AI solutions to improve customer satisfaction, reduce costs, and increase sales.

Cresta AI
Cresta AI is a generative AI platform built for the contact center and trained on your data. It provides a suite of products that use AI to improve contact center performance, including Conversation Intelligence, Agent Assist, Knowledge Assist, and Virtual Agent. Cresta AI is used by leading companies in a variety of industries, including financial services, healthcare, and retail.

Aide
Aide is an AI platform designed to enhance customer support operations. It offers a range of features to help businesses gain insights into customer needs, automate support processes, improve agent efficiency, and train AI chatbots. Aide's key capabilities include customer insights, workflow automation, agent assist, and AI chatbots. With Aide, businesses can analyze customer conversations, identify pain points, and automate repetitive tasks to streamline support operations and improve customer satisfaction.

Seasalt.ai
Seasalt.ai is a conversation experience platform that uses generative AI and speech recognition to help businesses communicate with their customers more effectively. It offers a range of products, including SeaX, SeaChat, SeaMeet, and SeaVoice, which can be used for a variety of purposes, such as marketing campaigns, customer service, and sales. Seasalt.ai's mission is to help businesses capture, generate, and understand all text and voice conversations for their business.

ConvoZen.AI
ConvoZen.AI is a leading AI-driven conversational intelligence platform that provides businesses with insights and tools to improve their customer interactions. The platform offers a range of features, including AI-powered insights and key moment identification, conversation sentiment analysis, automated compliance audit, agent performance management, and custom reports and analytics. ConvoZen.AI integrates with enterprise CRM, emails, and other systems to provide real-time alerts and actionable insights. The platform is designed to help businesses improve sales, customer experience, compliance, and agent performance.

Prosodica
Prosodica is a contact center analytics platform that uses AI and machine learning to analyze conversational speech behaviors and non-verbal measures to provide a human-like perspective of conversational quality. It helps businesses optimize operations, improve agent performance, and increase customer loyalty.
For similar jobs

Cresta AI
Cresta AI is a generative AI platform built for the contact center and trained on your data. It provides a suite of products that use AI to improve contact center performance, including Conversation Intelligence, Agent Assist, Knowledge Assist, and Virtual Agent. Cresta AI is used by leading companies in a variety of industries, including financial services, healthcare, and retail.

Collab
Collab is a contact center software that enables digital transformation and helps achieve the right balance between Automation and Human Interaction. It provides enhanced experiences, resolves customer issues quickly and easily, fosters strong and trusty relationships, turns data into powerful insights, and empowers agents. Collab relies on its omnichannel solution, AI, CRM integration, data-driven insights, and empowered teams to provide seamless experiences.

Level AI
Level AI is a provider of artificial intelligence (AI)-powered solutions for call centers. Its products include GenAI-automated Quality Assurance, Contact Center and Business Analytics, GenAI-powered VoC Insights, AgentGPT Real-Time Agent Assist, Agent Coaching, Agent Screen Recording, and Artificial Intelligence Integrations. Level AI's solutions are designed to help businesses improve customer experience, increase efficiency, and reduce costs. The company's customers include some of the world's leading customer service organizations, such as Brex and ezCater.

Infinity Call Analytics Software
Infinity Call Analytics Software is a cloud-based solution that helps businesses track, analyze, and improve their phone calls. It provides a variety of features, including call tracking, conversation analytics, and smart match. Infinity Call Analytics Software is designed to help businesses make more informed decisions about their marketing and sales efforts, and to improve the customer experience.

Prosodica
Prosodica is a contact center analytics platform that uses AI and machine learning to analyze conversational speech behaviors and non-verbal measures to provide a human-like perspective of conversational quality. It helps businesses optimize operations, improve agent performance, and increase customer loyalty.

NICE CXone
NICE CXone is a leading customer experience (CX) AI platform that helps organizations deliver exceptional customer experiences. With its unified interaction-centric platform, rich CX capabilities, and AI purpose-built for CX, NICE CXone empowers businesses to optimize and scale their CX operations, boost efficiency, and strengthen brand value.

Genesys
Genesys is a leading provider of omnichannel customer experience and contact center solutions. Its AI-powered platform, Genesys Cloud, helps businesses deliver personalized experiences at scale across all channels. Genesys serves over 8,000 organizations in more than 100 countries, including many of the world's largest and most successful companies.

Prosodica
Prosodica is a cloud-based contact center analytics platform that uses AI and machine learning to analyze 100% of customer interactions. It provides real-time insights into agent performance, customer satisfaction, and business trends. Prosodica helps contact centers improve their operations, increase agent productivity, and drive customer loyalty.

Capacity
Capacity is an AI-powered platform that offers a wide range of tools and solutions to enhance customer support, contact center operations, and overall business productivity. It leverages artificial intelligence to automate various tasks, such as speech recognition, chatbots, voice biometrics, CRM automation, and more. Capacity aims to streamline workflows, improve customer interactions, and boost efficiency by providing intelligent solutions for various industries and use cases.

Teneo.ai
Teneo.ai is an AI-driven platform that redefines contact center AI, customer service automation, and conversational IVR systems. It offers advanced TLML technology to boost AI accuracy to over +95% and enhance efficiency in customer interactions. Teneo helps contact centers achieve significant cost savings, reduce call misrouting, and engage customers proactively with personalized care. The platform is designed for high-volume contact centers seeking to elevate customer interaction quality without complexity, providing transformative results within hours.
![[24]7.ai Screenshot](/screenshots/247.ai.jpg)
[24]7.ai
The [24]7.ai website offers AI customer service platform products and solutions to enhance customer interactions and contact center operations. Powered by [24]7 Lumos AI, the platform provides tools for conversation automation, omnichannel contact center management, workforce engagement, campaign management, and conversation insights. It also offers services such as CX as a Service, managed customer engagement, analytics, professional services, and learning services. The platform aims to improve customer experience, reduce operating costs, and optimize marketing strategies through AI-powered automation and analytics.

Waanee AI
Waanee.ai is a leading AI solution for contact centers, offering a range of AI-powered tools and solutions to transform customer conversations. It provides services such as AI-powered conversation audit, cloud contact center with built-in CRM, intelligent virtual agents, and more. Waanee.ai aims to enhance customer engagement and satisfaction by leveraging advanced AI technology to optimize customer interactions and streamline operational processes.

Cresta AI
Cresta AI is an enterprise-grade Gen AI platform designed for the contact center, offering a suite of intelligent products that analyze conversations, provide real-time guidance to agents, and drive transformative results for Fortune 500 companies. The platform leverages generative AI to deliver targeted automation, personalized coaching, and AI-native management solutions, all trained on the user's data. Cresta's no-code command center empowers non-technical leaders to deploy AI models effortlessly, ensuring businesses can adapt and evolve seamlessly. With a focus on enhancing sales, customer care, retention, and collections processes, Cresta aims to revolutionize contact center operations with cutting-edge AI technology.

Cognigy.AI
Cognigy is an AI-powered customer service platform that offers generative and conversational AI agents to transform customer engagement. The platform provides pre-trained AI agents for phone, voice chat, and messaging, along with agent assist solutions for sales and marketing. Cognigy.AI elevates contact centers across various industries by offering enterprise-grade capabilities such as low-code automation, voice connectivity, generative AI for CX transformation, AI-based semantic search, and knowledge management. The platform also supports multilingual customer journeys, live agent workspace, omnichannel reporting, and analytics.

ElevateAI by NICE
ElevateAI by NICE is a market-leading AI-powered speech-to-text application that offers transcription models, Generative AI, Enlighten AI, and CX AI features. It provides insights by pairing free Generative AI with NICE's transcription models to uncover hidden insights in data. ElevateAI aims to make AI-powered technology accessible for all, with easy integration, deployment, and user-friendly APIs. The application is designed to help contact centers leverage the power of AI for enhanced customer experiences and innovation.

Medallia
Medallia is a real-time text analytics software that empowers organizations to derive actionable insights from customer interactions. With a focus on omnichannel analytics, Medallia's AI-powered platform enables users to identify emerging trends, prioritize key insights, and drive real-time actions. By leveraging natural language understanding and out-of-the-box topic models, Medallia offers customizable KPIs and scalable text analytics solutions for various industries. The platform aims to transform unstructured data into actionable insights to enhance customer and employee experiences.

LazyApply
LazyApply is an AI-powered job search tool that automates the job application process across various platforms like Linkedin, Indeed, and Ziprecruiter. It saves users hundreds of hours by streamlining applications through advanced AI job search algorithms and personalized autofill features. With LazyApply, users can apply to multiple jobs with a single click, send smart referral emails, and track all applications and emails in real-time through an analytics dashboard. The tool offers different plans to cater to different needs, with a 30-day money-back guarantee. Thousands of users have successfully automated their job search using LazyApply, resulting in increased interview chances and job offers.

Emotion Logic
Emotion Logic Ltd is an AI-powered emotion intelligence application that redefines how businesses understand emotions by analyzing genuine vocal biomarkers beyond words and sentiment analysis. The technology detects stress, confidence, honesty levels, and intent in voice, while AI provides context and insights to help organizations make fair, data-driven, and human-centric decisions. Emotion Logic offers voice-based data for deeper insights and better outcomes, creating optimal experiences for clients and employees across various industries.

AIJ
AIJ is an AI tool designed to simplify the job application process by automating tasks such as job searching, application submission, and answering frequently asked questions. Users can save time and energy by letting AIJ handle these tasks efficiently. The tool also allows users to correct AI mistakes and save common questions for AI to answer. With affordable pricing plans and user-friendly features, AIJ aims to streamline the job application experience for individuals seeking employment opportunities.

Blink AI
Blink AI is an AI-powered gift shop and shopping assistant that helps users find the perfect gifts for various occasions and purposes. The platform offers a wide range of products, from gifts for her, him, and kids to kitchen essentials, smart home gadgets, fitness & wellness items, and more. Users can shop by occasion, compare products, access buying guides, and explore a curated selection of travel essentials. With personalized recommendations and product comparisons, Blink AI aims to simplify the gift-giving and shopping experience for users.

Foreva AI
Foreva AI is a restaurant voice AI application that ensures every order is accurately captured, handles calls 24/7, and can work standalone or integrate with existing POS systems. It offers voice AI support in English and Spanish, enterprise-scale volume handling, and a complete solution for independent restaurants. With a focus on order accuracy, seamless integration with Square POS, and real results from actual restaurants, Foreva AI aims to streamline order management and increase revenue for restaurant owners.

Fullpath
Fullpath is an AI-powered Customer Data Platform (CDP) designed specifically for auto dealerships. It helps dealers organize and activate their data to create hyper-personalized customer experiences, optimize marketing campaigns, and improve sales performance. Fullpath offers features such as Data Management, Campaign Management, Data Activation, Digital Advertising, Website Engagement, VIN-Specific Ad Campaigns, Equity-Based Campaigns, and more. The platform leverages AI technology to provide deep audience segmentation, identity resolution, and powerful automations for targeted marketing. Fullpath aims to revolutionize automotive retail by integrating AI into dealership operations and enhancing customer engagement.

Bestflights.ai
Bestflights.ai is an AI-powered flight booking tool that helps users find the best flight deals quickly and efficiently. By leveraging artificial intelligence algorithms, the application searches through a vast database of flights to provide users with personalized recommendations based on their preferences and budget. With a user-friendly interface, Bestflights.ai simplifies the flight booking process, saving users time and money. Whether you're looking for a last-minute flight or planning a trip in advance, Bestflights.ai is your go-to platform for hassle-free flight bookings.

Kaostogel
The website is an online platform called Kaostogel that offers Toto Slot and Slot777 gacor games using a server from Thailand. It provides a secure and comfortable gaming experience with high-quality video slot spins. Kaostogel features a variety of games with high RTP slots, increasing players' chances of winning jackpots daily. Users can join the official Kaostogel slot community for entertainment and maximum profits. The platform also offers customer service, assistance with purchases, international product policies, and returns. Payments can be made through banks, e-wallets, and QR codes. Kaostogel is a popular choice for online gaming enthusiasts seeking a fun and rewarding experience.