Best AI tools for< Contact Center Manager >

Collab is a contact center software that enables digital transformation and helps achieve the right balance between Automation and Human Interaction. It provides enhanced experiences, resolves customer issues quickly and easily, fosters strong and trusty relationships, turns data into powerful insights, and empowers agents. Collab relies on its omnichannel solution, AI, CRM integration, data-driven insights, and empowered teams to provide seamless experiences.

Cresta AI is a generative AI platform built for the contact center and trained on your data. It provides a suite of products that use AI to improve contact center performance, including Conversation Intelligence, Agent Assist, Knowledge Assist, and Virtual Agent. Cresta AI is used by leading companies in a variety of industries, including financial services, healthcare, and retail.

Level AI is a provider of artificial intelligence (AI)-powered solutions for call centers. Its products include GenAI-automated Quality Assurance, Contact Center and Business Analytics, GenAI-powered VoC Insights, AgentGPT Real-Time Agent Assist, Agent Coaching, Agent Screen Recording, and Artificial Intelligence Integrations. Level AI's solutions are designed to help businesses improve customer experience, increase efficiency, and reduce costs. The company's customers include some of the world's leading customer service organizations, such as Brex and ezCater.

Infinity Call Analytics Software is a cloud-based solution that helps businesses track, analyze, and improve their phone calls. It provides a variety of features, including call tracking, conversation analytics, and smart match. Infinity Call Analytics Software is designed to help businesses make more informed decisions about their marketing and sales efforts, and to improve the customer experience.

Prosodica is a contact center analytics platform that uses AI and machine learning to analyze conversational speech behaviors and non-verbal measures to provide a human-like perspective of conversational quality. It helps businesses optimize operations, improve agent performance, and increase customer loyalty.

NICE CXone is a leading customer experience (CX) AI platform that helps organizations deliver exceptional customer experiences. With its unified interaction-centric platform, rich CX capabilities, and AI purpose-built for CX, NICE CXone empowers businesses to optimize and scale their CX operations, boost efficiency, and strengthen brand value.

Genesys is a leading provider of omnichannel customer experience and contact center solutions. Its AI-powered platform, Genesys Cloud, helps businesses deliver personalized experiences at scale across all channels. Genesys serves over 8,000 organizations in more than 100 countries, including many of the world's largest and most successful companies.

Prosodica is a cloud-based contact center analytics platform that uses AI and machine learning to analyze 100% of customer interactions. It provides real-time insights into agent performance, customer satisfaction, and business trends. Prosodica helps contact centers improve their operations, increase agent productivity, and drive customer loyalty.

Capacity is an AI-powered platform that offers a wide range of tools and solutions to enhance customer support, contact center operations, and overall business productivity. It leverages artificial intelligence to automate various tasks, such as speech recognition, chatbots, voice biometrics, CRM automation, and more. Capacity aims to streamline workflows, improve customer interactions, and boost efficiency by providing intelligent solutions for various industries and use cases.

Teneo.ai is an AI-driven platform that redefines contact center AI, customer service automation, and conversational IVR systems. It offers advanced TLML technology to boost AI accuracy to over +95% and enhance efficiency in customer interactions. Teneo helps contact centers achieve significant cost savings, reduce call misrouting, and engage customers proactively with personalized care. The platform is designed for high-volume contact centers seeking to elevate customer interaction quality without complexity, providing transformative results within hours.

The [24]7.ai website offers AI customer service platform products and solutions to enhance customer interactions and contact center operations. Powered by [24]7 Lumos AI, the platform provides tools for conversation automation, omnichannel contact center management, workforce engagement, campaign management, and conversation insights. It also offers services such as CX as a Service, managed customer engagement, analytics, professional services, and learning services. The platform aims to improve customer experience, reduce operating costs, and optimize marketing strategies through AI-powered automation and analytics.

Waanee.ai is a leading AI solution for contact centers, offering a range of AI-powered tools and solutions to transform customer conversations. It provides services such as AI-powered conversation audit, cloud contact center with built-in CRM, intelligent virtual agents, and more. Waanee.ai aims to enhance customer engagement and satisfaction by leveraging advanced AI technology to optimize customer interactions and streamline operational processes.

Cresta AI is an enterprise-grade Gen AI platform designed for the contact center, offering a suite of intelligent products that analyze conversations, provide real-time guidance to agents, and drive transformative results for Fortune 500 companies. The platform leverages generative AI to deliver targeted automation, personalized coaching, and AI-native management solutions, all trained on the user's data. Cresta's no-code command center empowers non-technical leaders to deploy AI models effortlessly, ensuring businesses can adapt and evolve seamlessly. With a focus on enhancing sales, customer care, retention, and collections processes, Cresta aims to revolutionize contact center operations with cutting-edge AI technology.

Cognigy is an AI-powered customer service platform that offers generative and conversational AI agents to transform customer engagement. The platform provides pre-trained AI agents for phone, voice chat, and messaging, along with agent assist solutions for sales and marketing. Cognigy.AI elevates contact centers across various industries by offering enterprise-grade capabilities such as low-code automation, voice connectivity, generative AI for CX transformation, AI-based semantic search, and knowledge management. The platform also supports multilingual customer journeys, live agent workspace, omnichannel reporting, and analytics.

This solution accelerator is built on Azure Cognitive Search Service and Azure OpenAI Service to synthesize post-contact center transcripts for intelligent contact center scenarios. It converts raw transcripts into customer call summaries to extract insights around product and service performance. Key features include conversation summarization, key phrase extraction, speech-to-text transcription, sensitive information extraction, sentiment analysis, and opinion mining. The tool enables data professionals to quickly analyze call logs for improvement in contact center operations.

The Amazon Transcribe Live Call Analytics (LCA) with Agent Assist Sample Solution is designed to help contact centers assess and optimize caller experiences in real time. It leverages Amazon machine learning services like Amazon Transcribe, Amazon Comprehend, and Amazon SageMaker to transcribe and extract insights from contact center audio. The solution provides real-time supervisor and agent assist features, integrates with existing contact centers, and offers a scalable, cost-effective approach to improve customer interactions. The end-to-end architecture includes features like live call transcription, call summarization, AI-powered agent assistance, and real-time analytics. The solution is event-driven, ensuring low latency and seamless processing flow from ingested speech to live webpage updates.

The Conversational Azure OpenAI Accelerator is a tool designed to provide rapid, no-cost custom demos tailored to customer use cases, from internal HR/IT to external contact centers. It focuses on top use cases of GenAI conversation and summarization, plus live backend data integration. The tool automates conversations across voice and text channels, providing a valuable way to save money and improve customer and employee experience. By combining Azure OpenAI + Cognitive Search, users can efficiently deploy a ChatGPT experience using web pages, knowledge base articles, and data sources. The tool enables simultaneous deployment of conversational content to chatbots, IVR, voice assistants, and more in one click, eliminating the need for in-depth IT involvement. It leverages Microsoft's advanced AI technologies, resulting in a conversational experience that can converse in human-like dialogue, respond intelligently, and capture content for omni-channel unified analytics.

This repository contains notebooks, code samples, sample apps, and other resources that demonstrate how to use, develop and manage generative AI workflows using Generative AI on Google Cloud, powered by Vertex AI. For more Vertex AI samples, please visit the Vertex AI samples Github repository.

The MiniAiLive Face Recognition LivenessDetection Server SDK provides system integrators with fast, flexible, and extremely precise facial recognition that can be deployed across various scenarios, including security, access control, public safety, fintech, smart retail, and home protection. The SDK is fully on-premise, meaning all processing happens on the hosting server, and no data leaves the server. The project structure includes bin, cpp, flask, model, python, test_image, and Dockerfile directories. To set up the project on Linux, download the repo, install system dependencies, and copy libraries into the system folder. For Windows, contact MiniAiLive via email. The C++ example involves replacing the license key in main.cpp, building the project, and running it. The Python example requires installing dependencies and running the project. The Python Flask example involves replacing the license key in app.py, installing dependencies, and running the project. The Docker Flask example includes building the docker image and running it. To request a license, contact MiniAiLive. Contributions to the project are welcome by following specific steps. An online demo is available at https://demo.miniai.live. Related products include MiniAI-Face-Recognition-LivenessDetection-AndroidSDK, MiniAI-Face-Recognition-LivenessDetection-iOS-SDK, MiniAI-Face-LivenessDetection-AndroidSDK, MiniAI-Face-LivenessDetection-iOS-SDK, MiniAI-Face-Matching-AndroidSDK, and MiniAI-Face-Matching-iOS-SDK. MiniAiLive is a leading AI solutions company specializing in computer vision and machine learning technologies.

Nerority's Advanced GPT Suite is a collection of 33 GPTs that can be controlled with natural language prompts. The suite includes tools for various tasks such as strategic consulting, business analysis, career profile building, content creation, educational purposes, image-based tasks, knowledge engineering, marketing, persona creation, programming, prompt engineering, role-playing, simulations, and task management. Users can access links, usage instructions, and guides for each GPT on their respective pages. The suite is designed for public demonstration and usage, offering features like meta-sequence optimization, AI priming, prompt classification, and optimization. It also provides tools for generating articles, analyzing contracts, visualizing data, distilling knowledge, creating educational content, exploring topics, generating marketing copy, simulating scenarios, managing tasks, and more.

AI Agents Framework is a .NET framework built on Semantic Kernel and Orleans for creating and hosting event-driven AI Agents. It is currently in an experimental phase and not recommended for production use. The framework aims to automate requirements engineering, planning, and coding processes using event-driven agents.

MiniAiLive provides system integrators with fast, flexible and extremely precise facial recognition with 3D passive face liveness detection (face anti-spoofing) that can be deployed across a number of scenarios, including security, access control, public safety, fintech, smart retail and home protection.

HumanLayer is a Python toolkit designed to enable AI agents to interact with humans in tool-based and asynchronous workflows. By incorporating humans-in-the-loop, agentic tools can access more powerful and meaningful tasks. The toolkit provides features like requiring human approval for function calls, human as a tool for contacting humans, omni-channel contact capabilities, granular routing, and support for various LLMs and orchestration frameworks. HumanLayer aims to ensure human oversight of high-stakes function calls, making AI agents more reliable and safe in executing impactful tasks.

MetaGPT is a multi-agent framework that enables GPT to work in a software company, collaborating to tackle more complex tasks. It assigns different roles to GPTs to form a collaborative entity for complex tasks. MetaGPT takes a one-line requirement as input and outputs user stories, competitive analysis, requirements, data structures, APIs, documents, etc. Internally, MetaGPT includes product managers, architects, project managers, and engineers. It provides the entire process of a software company along with carefully orchestrated SOPs. MetaGPT's core philosophy is "Code = SOP(Team)", materializing SOP and applying it to teams composed of LLMs.

ClearML Server is a backend service infrastructure for ClearML, facilitating collaboration and experiment management. It includes a web app, RESTful API, and file server for storing images and models. Users can deploy ClearML Server using Docker, AWS EC2 AMI, or Kubernetes. The system design supports single IP or sub-domain configurations with specific open ports. ClearML-Agent Services container allows launching long-lasting jobs and various use cases like auto-scaler service, controllers, optimizer, and applications. Advanced functionality includes web login authentication and non-responsive experiments watchdog. Upgrading ClearML Server involves stopping containers, backing up data, downloading the latest docker-compose.yml file, configuring ClearML-Agent Services, and spinning up docker containers. Community support is available through ClearML FAQ, Stack Overflow, GitHub issues, and email contact.

The Linkedin API for Python allows users to programmatically search profiles, send messages, and find jobs using a regular Linkedin user account. It does not require 'official' API access, just a valid Linkedin account. However, it is important to note that this library is not officially supported by LinkedIn and using it may violate LinkedIn's Terms of Service. Users can authenticate using any Linkedin account credentials and access features like getting profiles, profile contact info, and connections. The library also provides commercial alternatives for extracting data, scraping public profiles, and accessing a full LinkedIn API. It is not endorsed or supported by LinkedIn and is intended for educational purposes and personal use only.

Admyral is an open-source Cybersecurity Automation & Investigation Assistant that provides a unified console for investigations and incident handling, workflow automation creation, automatic alert investigation, and next step suggestions for analysts. It aims to tackle alert fatigue and automate security workflows effectively by offering features like workflow actions, AI actions, case management, alert handling, and more. Admyral combines security automation and case management to streamline incident response processes and improve overall security posture. The tool is open-source, transparent, and community-driven, allowing users to self-host, contribute, and collaborate on integrations and features.

Latitude is an open-source prompt engineering platform that helps developers and product teams build AI features with confidence. It simplifies prompt management, aids in testing AI responses, and provides detailed analytics on request performance. Latitude offers collaborative prompt management, support for advanced features, version control, API and SDKs for integration, observability, evaluations in batch or real-time, and is community-driven. It can be deployed on Latitude Cloud for a managed solution or self-hosted for control and customization.

Chat Nio is a next-generation AIGC one-stop business solution that combines the advantages of frontend-oriented lightweight deployment projects with powerful API distribution systems. It offers rich model support, beautiful UI design, complete Markdown support, multi-theme support, internationalization support, text-to-image support, powerful conversation sync, model market & preset system, rich file parsing, full model internet search, Progressive Web App (PWA) support, comprehensive backend management, multiple billing methods, innovative model caching, and additional features. The project aims to address limitations in conversation synchronization, billing, file parsing, conversation URL sharing, channel management, and API call support found in existing AIGC commercial sites, while also providing a user-friendly interface design and C-end features.

GoogleGPT is a browser extension that brings the power of ChatGPT to Google Search. With GoogleGPT, you can ask ChatGPT questions and get answers directly in your search results. You can also use GoogleGPT to generate text, translate languages, and more. GoogleGPT is compatible with all major browsers, including Chrome, Firefox, Edge, and Safari.

Midjourney-proxy is a proxy for the Discord channel of MidJourney, enabling API-based calls for AI drawing. It supports Imagine instructions, adding image base64 as a placeholder, Blend and Describe commands, real-time progress tracking, Chinese prompt translation, prompt sensitive word pre-detection, user-token connection to WSS, multi-account configuration, and more. For more advanced features, consider using midjourney-proxy-plus, which includes Shorten, focus shifting, image zooming, local redrawing, nearly all associated button actions, Remix mode, seed value retrieval, account pool persistence, dynamic maintenance, /info and /settings retrieval, account settings configuration, Niji bot robot, InsightFace face replacement robot, and an embedded management dashboard.

LLM for Unity enables seamless integration of Large Language Models (LLMs) within the Unity engine, allowing users to create intelligent characters for immersive player interactions. The tool supports major LLM models, runs locally without internet access, offers fast inference on CPU and GPU, and is easy to set up with a single line of code. It is free for both personal and commercial use, tested on Unity 2021 LTS, 2022 LTS, and 2023. Users can build multiple AI characters efficiently, use remote servers for processing, and customize model settings for text generation.

HEC-Commander Tools is a suite of python notebooks developed with AI assistance for water resource engineering workflows, providing automation for HEC-RAS and HEC-HMS through Jupyter Notebooks. It contains automation scripts for HEC-HMS, HEC-RAS, and DSS, along with miscellaneous tools. The repository also includes blog posts, ChatGPT assistants, and presentations related to H&H modeling and water resources workflows. Developed to support Region 4 of the Louisiana Watershed Initiative by Fenstermaker.

A knowledgeable guide on customer service best practices and terminology.

Expert on extraterrestrial abductions and close encounters, with a verification process for accuracy.

Crafts tailored Constant Contact emails and competitor analysis

Engaging, informative bot for congressional contact.

A guide for practicing CE5 contact protocol with a calm and respectful approach.

Please contact accounts

The Bot provides guidance and contact for auto-hypnosis sessions

Pet Grooming and Boarding Services store pet owner contact information, pet health data, and service preferences.

Expert in nano silver tech, includes contact info in ads.

Strategize, Identify, Contact, Close

Data Privacy for Event Management and Ticketing Services handle personal data such as names, contact details, and payment information for event registrations and ticket purchases.

A comprehensive Nationwide database of law firms and lawyers, including specialties, locations, and contact information with live URLs.

A GPT pre-trained on duneSQL Farcaster tables, complex examples, and duneSQL syntax. Please reference the dune docs or contact @shoni.eth for errors

Clone and replicate the source site using a screenshot, while enabling continuous development and optimization capabilities. - 通过截图复制源站点前端代码，同时具备持续开发和优化功能。Any Issue: contact me @X: https://twitter.com/tb_xy09

Expert in Magento and Adobe Commerce, ready to share knowledge. For creation and support of Magento and Adobe Commerce stores - contact https://magenable.com.au

Travel expert offering advice on travel, travel insurance, packing, and ticket buying. Contact: [email protected]

Formal, technical expert in creating realistic, fictional IT logs. Contact: [email protected]

Freelancers and Independent Consultants, individuals in these roles often handle client data, project specifics, and personal contact information, requiring them to be vigilant about data privacy.

v1.0.0 ..on your feet. No spoonfed AI answers. Contact support: [email protected]

By combining the expertise of top career coaches with advanced AI, our GPT helps you excel in interviews across various job functions and levels. We've also compiled the most practical tips for you | We value your experience, please contact [email protected] if you need support ❤️!