Genesys

Genesys is a leading provider of omnichannel customer experience and contact center solutions. Its AI-powered platform, Genesys Cloud, helps businesses deliver personalized experiences at scale across all channels. Genesys serves over 8,000 organizations in more than 100 countries, including many of the world's largest and most successful companies.

Simpler Media Group creates B2B publications, communities, and events. Their brands include CMSWire, Reworked, and VKTR. CMSWire is the leading community of customer experience and customer service professionals. Reworked is the leading community of employee experience and digital workplace professionals. VKTR is a guide to AI at work. Simpler Media Group also offers research services, including an overview and examples. They also offer a consultation service. Simpler Media Group is committed to providing top-tier knowledge and networking that advances careers. They enrich market intelligence and provide access to pivotal knowledge at steps 2, 3, and 4 of the software purchase process.

Interactions IVA is a conversational AI solutions platform for customer experience (CX). It offers a range of features to help businesses improve their customer interactions, including intelligent virtual assistants, PCI compliance, social customer care, and more. Interactions IVA is used by businesses in a variety of industries, including communications, finance and banking, healthcare, insurance, restaurants, retail and technology, travel and hospitality, and utilities.

CMSWire is the world's leading community of customer experience professionals, providing the latest news, expert advice, and in-depth analysis on customer-first marketing, commerce, and digital experience design.

Crisp is an all-in-one business messaging platform designed for startups and small to medium-sized businesses. It offers various features such as chat widget, chatbot builder, CRM, shared inbox, ticketing system, campaigns, knowledge base, and more to help businesses automate tasks, improve customer engagement, and provide efficient customer support. With Crisp, teams can collaborate effortlessly, gather data and knowledge in one place, and enhance customer experiences with personalized interactions.

ZBots is an AI chatbot application that offers custom multilingual conversational chatbots for businesses. It provides a platform for engaging, assisting, and converting website visitors in real-time, 24/7, in any language. ZBots are custom-trained on company data, ensuring they align with the brand voice, product details, and business ethos. The application offers features like custom training, sales & product support, 24/7 availability, effortless installation, advanced conversational capabilities, ongoing maintenance, and updates. ZBots aim to boost sales, enhance customer service, save time, and provide a cost-effective solution for businesses.

Timworks is an all-in-one client support and team management app for online businesses and clients. It offers a range of features to help businesses streamline their customer support operations, including secure audit trails, unlimited client seats, and integrations with popular accounting and productivity tools. Timworks also includes a built-in AI assistant, TIMi, which can answer customer queries and questions, saving businesses time and resources.

Glia is a digital customer service technology platform designed for financial services and beyond. It offers solutions to drive more sales online, increase customer loyalty, modernize support, and identify improvement areas through advanced benchmarks. With a focus on digital-centric and phone-centric customer support, Glia provides services such as video banking, personalized expert service, and AI management. The platform also emphasizes security, offering new apps, features, and ways to engage customers. Glia aims to revolutionize customer communication in industries like banking, credit unions, fintech, insurance, and lending.

Broadly is an AI-powered software designed to enhance customer experience and online reputation for local businesses. It acts as a virtual employee, helping businesses attract, convert, and engage more customers by streamlining operations, securing new business, delivering 5-star customer experiences, and staying ahead of the competition. Broadly supports over 6,000 local businesses across various industries such as automotive services, home services, and pet services.

LiveChat is a complete customer service platform that delights your customers and fuels your sales. It offers a range of features to help businesses provide excellent customer support, including live chat, chatbots, and a knowledge base. LiveChat is trusted by over 37,000 companies worldwide and has a proven track record of helping businesses improve customer satisfaction, increase sales, and reduce support costs.

SalesMirror.ai is a real-time prospecting software that helps businesses find leads and make connections. It offers a variety of features, including email finder and verifier, local and SaaS lead finder, investor finder, and technology finder. SalesMirror.ai has over 250 million data points on companies and decision makers, and it provides unlimited, real-time search. With its affordable pricing and real-time systems, SalesMirror.ai is a great choice for businesses of all sizes.

Adola is an AI-powered virtual assistant platform designed to help businesses in various industries streamline their operations and enhance customer interactions. It offers features such as managing reservations, handling calls, and promoting events. Adola aims to save time, boost productivity, and provide seamless support for businesses of all sizes.

Poseidon is an AI-powered social selling tool that helps sales reps find and engage with prospects, track their progress, and close deals faster. It offers a range of features, including a built-in dialer, personalized messaging, and analytics. Poseidon is designed to make sales reps' jobs easier and more efficient, and it has been used by some of the world's top sales teams.

Superbooking.ai is an AI-powered platform revolutionizing bookings for businesses and consumers. It offers a comprehensive solution for scheduling and managing a variety of beauty services, providing tailor-made, personalized services. The platform integrates Web2 and Web3 functionalities to ensure a seamless and trustworthy booking experience, leveraging the benefits of both worlds. With advanced tools and AI capabilities, Superbooking.ai aims to empower businesses and consumers alike in managing appointments and transactions effortlessly.

Enso Connect is a guest experience platform designed to help vacation rental businesses streamline their operations, increase revenue, and improve the guest experience. It offers a range of features including a unified inbox, automated workflows, AI-powered guest screening, and personalized upsells. Enso Connect integrates with leading property management systems and smart devices, providing a comprehensive solution for vacation rental businesses.

Rakuten Advertising is a performance advertising network that connects brands, partners, and people to drive growth. It offers a range of solutions including affiliate marketing, display advertising, influencer marketing, media, paid search, and paid social. Rakuten Advertising has over 25 years of experience in the industry and has reached over 1.2 billion consumers. It works with some of the world's leading brands and has a team of experts who can help develop unique opportunities for businesses.

QuestWiz is an AI-powered customer support agent designed for small and medium-sized businesses. It provides a personalized AI assistant that learns from your website and files to become an expert on your business within minutes. The tool enables you to instantly answer visitor's questions 24/7 without the need for AI or coding expertise. QuestWiz allows you to create a unique AI chatbot that matches your business branding and provides spot-on answers with your brand's personality. It helps automate common customer questions, offers self-service options, and ensures your customers receive assistance round the clock.

Automatic Chat is a powerful AI chatbot that can be trained on your website's data to answer customer questions and handle support requests. It is easy to use and has a variety of features that make it a valuable tool for any business. With Automatic Chat, you can save time and money on customer support, and improve the customer experience on your website.

BrightBot is an AI-powered chatbot for websites. It helps businesses automate customer service, generate leads, and increase sales. BrightBot is easy to use and integrates with a variety of platforms. It is a powerful tool that can help businesses of all sizes improve their customer service and marketing efforts.

GPT AI Power is a comprehensive AI plugin for WordPress that uses advanced technologies like GPT-3.5, GPT-4, and DaVinci to generate customizable content, images, forms, and more. Its features include an AI-powered Content Writer, Image Generator, ChatGPT for chatbot creation, WooCommerce integration, Embeddings, and more. With AI Power, you can optimize your content for search engines, experiment with GPT models using the Playground, and take advantage of its support for 40 languages.

UseChat is a powerful all-in-one solution for creating custom chatbots trained on your website content, which you can then embed into your website or app. Once trained, your custom ChatGPT chatbot can be embedded in your website or app. If they need more help, seamlessly handover to regular human live chat in the same platform. Help users find the answer they need instantly with a chatbot that understands your website and products. See your visitors chatting with your chatbot in realtime. Browse all historical conversations. Set a custom chatbot welcome message for visitors. Get advanced and even customize the prompt. Customize the chatbot icon, colors and theme to your brand. Getting started with UseChat is simple. Just enter your website URL, customize your chatbot's style and click "Train chatbot". In a few minutes it will have been trained on your entire website, and ready to embed on your website and answer any questions your users have.

Owlbot is an AI-powered chatbot that integrates and interprets data from various sources. It simplifies data analysis and presents insights in a user-friendly format, allowing you to make informed decisions. Owlbot can handle large volumes of data and supports 95 languages. It can be embedded on your website or used via API. Owlbot is designed to be user-friendly and intuitive, making complex data analysis accessible to everyone, regardless of their data expertise.

Chatling is a no-code AI chatbot builder that empowers businesses to create custom chatbots without the need for coding expertise. With Chatling, businesses can train chatbots on their own data, customize them to match their brand, and add them to their website in minutes. Chatling's chatbots can answer customer queries instantly, resolve issues accurately, and provide 24/7 support, leading to increased customer satisfaction, reduced customer support workload, and cost savings.

ChatCube is an AI-powered chatbot maker that allows users to create chatbots for their websites without coding. It uses advanced AI technology to train chatbots on any document or website within 60 seconds. ChatCube offers a range of features, including a user-friendly visual editor, lightning-fast integration, fine-tuning on specific data sources, data encryption and security, and customizable chatbots. By leveraging the power of AI, ChatCube helps businesses improve customer support efficiency and reduce support ticket reductions by up to 28%.

DigitalGenius is an AI-powered customer service platform designed specifically for e-commerce businesses. It offers a range of features to help businesses automate customer interactions, resolve issues quickly and efficiently, and improve the overall customer experience. DigitalGenius seamlessly integrates with existing e-commerce platforms and shipping carriers, allowing businesses to manage customer inquiries and orders from a single platform. The platform's AI capabilities enable it to understand customer intent, generate personalized responses, and provide proactive support. DigitalGenius is trusted by leading brands such as On, Air up, and Waterdrop, and has helped them improve customer satisfaction, reduce costs, and scale their operations.

ChatNode is a powerful AI chatbot builder that helps businesses create next-generation chatbots that know everything about their business. With ChatNode, businesses can feed their chatbot all of their knowledge base in minutes, train the bot on any URLs or offline documents, and embed the bot anywhere on their website, in a pop-up chat, or on SLACK. ChatNode is packed with cutting-edge features, including live agent handoff, complete customization of the bots to match your brand, multiple data sources, fast and user-friendly testing and deployment, custom prompts, API access, SLACK integration, and support for 95 languages. ChatNode is also GDPR compliant and offers affordable pricing plans for startups and scale-ups.

Store Copilot is an AI-powered shopping assistant that helps brands create personalized customer experiences. It allows businesses to create a branded AI assistant that can answer customer questions, provide product recommendations, and help with other tasks. Store Copilot is designed to be easy to use and integrate with Shopify stores. It is also backed by a team of experts who can help businesses get the most out of the platform.

Alltius is a platform that allows users to build and deploy AI assistants for sales and support teams. The platform provides a variety of tools and features to help users create assistants that are accurate, secure, and easy to use. Alltius's assistants can be used to automate a variety of tasks, such as answering customer questions, generating leads, and scheduling appointments. The platform also includes a library of pre-built skills that can be used to add functionality to assistants.

RAVATAR is a comprehensive platform that seamlessly integrates various AI services, including AI Voice, AI Avatars, Conversational AI, and more. By leveraging cutting-edge artificial intelligence and no-code/low-code technologies, RAVATAR focuses on creating holistic, customized solutions designed to enhance online presence, boost user engagement, optimize operational efficiency, and significantly improve customer experience for its clients.

WizAI is a tool that allows users to use ChatGPT in WhatsApp and Instagram. It is powered by OpenAI and provides features such as text and voice chat, image and video recognition, and more. WizAI is used by over 15,000 people daily and has received over 15,000 messages. It is a popular tool for people who want to use AI in their daily lives.

LiveChat is a complete customer service platform that delights your customers and fuels your sales. It offers a range of features to help businesses provide excellent customer support, including live chat, chatbots, and a knowledge base. LiveChat is trusted by over 37,000 companies worldwide and has a proven track record of helping businesses improve customer satisfaction, increase sales, and reduce support costs.

Babble AI is a platform that allows users to create chatbots without writing any code. The platform provides a variety of features, including the ability to create personalized conversations, custom development, analytics and reporting, and real-time customer support. Babble AI is designed to help businesses improve their customer experience, generate leads, and accelerate sales.

SupportAgent.ai is an AI-powered support agent that helps businesses automate their customer support conversations. It uses GPT-4, OpenAI's most advanced AI model, to quickly and accurately draft email replies. SupportAgent.ai learns from your previous replies and help docs to provide personalized and relevant responses. It can also filter by tags to ensure that the right answers are given to the right customers.

Dasha is a conversational AI-as-a-service platform that allows developers to embed realistic voice and text conversational capabilities into their apps or products. With a single integration, developers can create smart conversational apps for web, desktop, mobile, IoT, and call centers. Dasha's declarative programming language, DashaScript, makes it easy to design complex real-world conversations that pass a limited Turing test. Developers can use Dasha to automate call center conversations, recreate the Google Duplex demo, or create no-code GUIs for their users. Dasha's platform is flexible and can be integrated with any platform or programming language. It also offers a free tier for builders and testers.

Meya is a chatbot platform that allows users to build and launch custom chatbots. It provides a variety of features, including a visual flow editor, a code editor, and a variety of integrations. Meya is designed to be easy to use, even for non-technical users. It is also highly extensible, allowing users to add their own custom code and integrations.

Certainly is an all-in-one chatbot platform designed for e-commerce businesses. It offers a range of features to enhance customer experience, including AI-powered product recommendations, automated support ticket resolution, and data collection. Certainly is trusted by leading global brands and has a proven track record of boosting average order value, deflecting support tickets, and collecting valuable customer data.

Riku is a no-code platform that allows users to build and deploy powerful generative AI for their business. With access to over 40 industry-leading LLMs, users can easily test different prompts to find just the right one for their needs. Riku's platform also allows users to connect siloed data sources and systems together to feed into powerful AI applications. This makes it easy for businesses to automate repetitive tasks, test ideas rapidly, and get answers in real-time.

Fini is a customer support AI chatbot that helps businesses resolve customer queries, increase retention, revenue, and activation. It integrates with various platforms like Zendesk, Slack, and Discord, and can be customized to match the tone and character of the business. Fini uses machine learning to learn from customer interactions and improve its responses over time. It offers features such as seamless human routing, multi-channel deployment, and feedback-based learning.

Edward is a conversational AI platform that helps businesses automate customer service, sales, and marketing tasks. It uses natural language processing and machine learning to understand customer intent and provide personalized responses. Edward can be integrated with a variety of business applications, including CRM, help desk, and e-commerce platforms.

Brainfish is an AI-powered customer support tool that helps businesses provide self-service support to their customers. It uses advanced AI to help customers find answers to their questions quickly and easily, reducing the need for human support. Brainfish also provides businesses with insights into customer concerns, helping them improve their knowledge base content and provide better support.

Collab is a contact center software that enables digital transformation and helps achieve the right balance between Automation and Human Interaction. It provides enhanced experiences, resolves customer issues quickly and easily, fosters strong and trusty relationships, turns data into powerful insights, and empowers agents. Collab relies on its omnichannel solution, AI, CRM integration, data-driven insights, and empowered teams to provide seamless experiences.

Cresta AI is a generative AI platform built for the contact center and trained on your data. It provides a suite of products that use AI to improve contact center performance, including Conversation Intelligence, Agent Assist, Knowledge Assist, and Virtual Agent. Cresta AI is used by leading companies in a variety of industries, including financial services, healthcare, and retail.

Level AI is a provider of artificial intelligence (AI)-powered solutions for call centers. Its products include GenAI-automated Quality Assurance, Contact Center and Business Analytics, GenAI-powered VoC Insights, AgentGPT Real-Time Agent Assist, Agent Coaching, Agent Screen Recording, and Artificial Intelligence Integrations. Level AI's solutions are designed to help businesses improve customer experience, increase efficiency, and reduce costs. The company's customers include some of the world's leading customer service organizations, such as Brex and ezCater.

Infinity Call Analytics Software is a cloud-based solution that helps businesses track, analyze, and improve their phone calls. It provides a variety of features, including call tracking, conversation analytics, and smart match. Infinity Call Analytics Software is designed to help businesses make more informed decisions about their marketing and sales efforts, and to improve the customer experience.

Prosodica is a contact center analytics platform that uses AI and machine learning to analyze conversational speech behaviors and non-verbal measures to provide a human-like perspective of conversational quality. It helps businesses optimize operations, improve agent performance, and increase customer loyalty.

NICE CXone is a leading customer experience (CX) AI platform that helps organizations deliver exceptional customer experiences. With its unified interaction-centric platform, rich CX capabilities, and AI purpose-built for CX, NICE CXone empowers businesses to optimize and scale their CX operations, boost efficiency, and strengthen brand value.

Genesys is a leading provider of omnichannel customer experience and contact center solutions. Its AI-powered platform, Genesys Cloud, helps businesses deliver personalized experiences at scale across all channels. Genesys serves over 8,000 organizations in more than 100 countries, including many of the world's largest and most successful companies.

Prosodica is a cloud-based contact center analytics platform that uses AI and machine learning to analyze 100% of customer interactions. It provides real-time insights into agent performance, customer satisfaction, and business trends. Prosodica helps contact centers improve their operations, increase agent productivity, and drive customer loyalty.

Capacity is an AI-powered platform that offers a wide range of tools and solutions to enhance customer support, contact center operations, and overall business productivity. It leverages artificial intelligence to automate various tasks, such as speech recognition, chatbots, voice biometrics, CRM automation, and more. Capacity aims to streamline workflows, improve customer interactions, and boost efficiency by providing intelligent solutions for various industries and use cases.

Teneo.ai is an AI-driven platform that redefines contact center AI, customer service automation, and conversational IVR systems. It offers advanced TLML technology to boost AI accuracy to over +95% and enhance efficiency in customer interactions. Teneo helps contact centers achieve significant cost savings, reduce call misrouting, and engage customers proactively with personalized care. The platform is designed for high-volume contact centers seeking to elevate customer interaction quality without complexity, providing transformative results within hours.

The [24]7.ai website offers AI customer service platform products and solutions to enhance customer interactions and contact center operations. Powered by [24]7 Lumos AI, the platform provides tools for conversation automation, omnichannel contact center management, workforce engagement, campaign management, and conversation insights. It also offers services such as CX as a Service, managed customer engagement, analytics, professional services, and learning services. The platform aims to improve customer experience, reduce operating costs, and optimize marketing strategies through AI-powered automation and analytics.

Waanee.ai is a leading AI solution for contact centers, offering a range of AI-powered tools and solutions to transform customer conversations. It provides services such as AI-powered conversation audit, cloud contact center with built-in CRM, intelligent virtual agents, and more. Waanee.ai aims to enhance customer engagement and satisfaction by leveraging advanced AI technology to optimize customer interactions and streamline operational processes.

Cresta AI is an enterprise-grade Gen AI platform designed for the contact center, offering a suite of intelligent products that analyze conversations, provide real-time guidance to agents, and drive transformative results for Fortune 500 companies. The platform leverages generative AI to deliver targeted automation, personalized coaching, and AI-native management solutions, all trained on the user's data. Cresta's no-code command center empowers non-technical leaders to deploy AI models effortlessly, ensuring businesses can adapt and evolve seamlessly. With a focus on enhancing sales, customer care, retention, and collections processes, Cresta aims to revolutionize contact center operations with cutting-edge AI technology.

Cognigy is an AI-powered customer service platform that offers generative and conversational AI agents to transform customer engagement. The platform provides pre-trained AI agents for phone, voice chat, and messaging, along with agent assist solutions for sales and marketing. Cognigy.AI elevates contact centers across various industries by offering enterprise-grade capabilities such as low-code automation, voice connectivity, generative AI for CX transformation, AI-based semantic search, and knowledge management. The platform also supports multilingual customer journeys, live agent workspace, omnichannel reporting, and analytics.

The Personalized GPT Service is an AI-powered tool that simplifies Twitter conversations. It offers a unique and tailored experience for users looking to enhance their interactions on the platform. By leveraging advanced AI technology, this service provides personalized responses and suggestions to improve engagement and communication on Twitter. The tool is designed to streamline the process of managing conversations, making it easier for users to connect with others and build meaningful relationships online. With a focus on user experience and innovation, the Personalized GPT Service is a valuable resource for individuals seeking to optimize their Twitter interactions.

Emotion Logic Ltd is an AI application that specializes in genuine emotion detection from voice data. Their technology elevates applications across diverse sectors, including fraud investigations, healthcare, education, and customer service. Emotion Logic provides valuable insights into users' genuine emotions through voice analysis, surpassing tone, language, and cultural barriers.

AIJ is an AI tool designed to streamline the job application process by automating tasks such as job search, application submission, and answering frequently asked questions. Users can save time and energy by letting AIJ handle these tasks efficiently. The tool also allows users to correct AI mistakes and save common questions for AI to answer. With pricing plans available, AIJ aims to simplify the job application process for users.

Blink & Shop is an AI Shopping Assistant that helps users shop for a wide range of products based on their specific needs and preferences. The tool offers a personalized shopping experience by categorizing products for different purposes and occasions. Users can compare products, access buying guides, and make informed purchasing decisions. Blink & Shop is designed to streamline the shopping process and provide unbiased product recommendations to enhance the overall shopping experience.

The AI Ordering Assistant for Restaurants, known as Eva, is a cutting-edge AI application designed to transform restaurant operations by automating orders, reservations, catering, and customer support. Eva supports multiple languages, integrates with various POS systems, and provides real-time insights and reports to streamline restaurant operations and enhance customer experience. With Eva, restaurants can boost orders, improve efficiency, and personalize customer interactions, ultimately leading to increased customer satisfaction and sales.

The website is a simple web application for a counter built using Vue.js. It allows users to increment and reset a count displayed on the screen. The application is designed with a modern and visually appealing user interface, making it easy to use and interact with.

StoryFile is a Conversational Video AI SaaS Technology platform designed for both educational and business solutions. It offers an interactive medium called a storyfile, making AI more human by enabling videos that can talk back. The platform helps businesses adopt artificial intelligence to enhance user engagement and provide personalized experiences.

Kapa.ai is an AI documentation assistant that provides instant AI answers to technical questions. It turns knowledge bases into reliable AI assistants powered by large language models, helping organizations improve user experience by eliminating response waiting time and identifying documentation gaps. The platform offers off-the-shelf integrations, feedback loop for improved answers, and automatic updates to stay current with changes in documentation.

VOC AI is a unified customer experience management platform that fuses customer insights with AI chatbot excellence. It offers various tools and features such as market insight, sentiment analysis, competitive analysis, customer analytics, product research, review analysis, social listening, and more. The platform empowers Amazon sellers to understand customer needs, develop better products, and enhance services. With AI-powered chatbots and analysis tools, VOC AI helps businesses gain actionable insights, improve customer satisfaction, and boost sales performance.

Gestualy is an AI application that measures and improves customer satisfaction and mood quickly and easily through gestures. It allows businesses to interact with customers or guests via gestures, make intelligent decisions, and generate valuable statistical reports using artificial intelligence. Gestualy offers touchless interaction, immediate feedback, anonymized reports on satisfaction, gender, mood, and age, as well as data protection compliance. The application is suitable for various industries, including restaurants, events, and healthcare.