Genesys

Genesys is a leading provider of omnichannel customer experience and contact center solutions. Its AI-powered platform, Genesys Cloud, helps businesses deliver personalized experiences at scale across all channels. Genesys serves over 8,000 organizations in more than 100 countries, including many of the world's largest and most successful companies.

Sprinklr is a unified customer experience management platform that uses AI to help businesses deliver better customer experiences across all channels. It offers a range of features, including social media management, customer service, marketing automation, and analytics. Sprinklr is used by some of the world's largest brands, including Nike, McDonald's, and Microsoft.

Simpler Media Group creates B2B publications, communities, and events. Their brands include CMSWire, Reworked, and VKTR. CMSWire is the leading community of customer experience and customer service professionals. Reworked is the leading community of employee experience and digital workplace professionals. VKTR is a guide to AI at work. Simpler Media Group also offers research services, including an overview and examples. They also offer a consultation service. Simpler Media Group is committed to providing top-tier knowledge and networking that advances careers. They enrich market intelligence and provide access to pivotal knowledge at steps 2, 3, and 4 of the software purchase process.

FlashIntel is a revenue acceleration platform that offers a suite of tools and solutions to streamline sales and partnership processes. It provides features like real-time enrichment, personalized messaging, sequence and cadence, email deliverability, parallel dialing, account-based marketing, and more. The platform aims to help businesses uncover ideal prospects, target key insights, craft compelling outreach sequences, research companies and people's contacts in real-time, and execute omnichannel sequences with AI personalization.

Glia is a digital customer service technology platform designed for financial services and beyond. It offers solutions to drive more sales online, increase customer loyalty, modernize support, and identify improvement areas through advanced benchmarks. With a focus on digital-centric and phone-centric customer support, Glia provides services such as video banking, personalized expert service, and AI management. The platform also emphasizes security, offering new apps, features, and ways to engage customers. Glia aims to revolutionize customer communication in industries like banking, credit unions, fintech, insurance, and lending.

Broadly is an AI-powered software designed to enhance customer experience and online reputation for local businesses. It acts as a virtual employee, helping businesses attract, convert, and engage more customers by streamlining operations, securing new business, delivering 5-star customer experiences, and staying ahead of the competition. Broadly supports over 6,000 local businesses across various industries such as automotive services, home services, and pet services.

Alltius is an AI platform that offers conversational AI agents for sales and support solutions in industries such as insurance, financial services, banking, SaaS, and industrial sectors. It provides personalized storytelling, instant help, and support for users, sales reps, and field staff. Alltius aims to redefine customer experiences by providing accurate responses, in-depth answers, and ensuring data privacy and security. The platform is designed to enhance customer interactions, increase sales conversions, and resolve customer queries efficiently.

Cuetap is an AI-powered platform that provides automagical Battlecards and actionable Competitive Intelligence. It helps PMMs share their knowledge and make it actionable, easily edit and maintain Battlecards with the latest information, and make an impact on Sales KPIs. For Sales, Cuetap helps with onboarding and training, sharing and curating knowledge of what works, building confidence and expertise in sales pitch and positioning, and increasing sales success.

ChurnZero is a customer success software platform that leverages AI technology to help businesses improve customer onboarding, adoption, retention, and revenue growth. It offers a range of features such as customer health scoring, customer journeys, plays and automation, in-app communications, renewal forecasting, surveys, and reporting. ChurnZero provides a holistic view of the customer lifecycle, enabling customer success teams to make data-driven decisions and drive revenue with confidence.

Rannkly is a comprehensive AI-powered platform offering review management, social media management, campaign management, messaging management, ticketing management, website widgets, and forms. It helps businesses collect, monitor, analyze, and respond to customer reviews, enhance brand presence on social media, streamline marketing campaigns, improve customer communication, and gather valuable data through forms. Rannkly integrates with over 100 platforms, simplifying the process of acquiring reviews, engaging with customers, and boosting revenue. The platform prioritizes data protection and offers various tools to enhance customer experience and streamline business operations.

Exceed.ai is a Conversational Marketing and Sales Platform that leverages AI to automate conversations across the revenue lifecycle. It offers AI-powered assistants that engage with leads and customers through personalized human-like conversations over Email, Website Chat, and SMS. The platform helps in capturing, engaging, qualifying, and scheduling meetings with leads at scale, disrupting sales and marketing unit economics. Exceed.ai is trusted by marketers of leading companies and has been proven to increase productivity, generate more sales-ready leads, and achieve sales quotas. It seamlessly integrates with major CRMs, marketing automation, and sales automation platforms.

Vee is an intelligent conversational AI tool that serves as a virtual consultant for businesses. It has the capability to effectively handle outbound calls, client support processes, and various business tasks. Vee combines cutting-edge artificial intelligence technology with the experience of millions of real conversations to enhance business efficacy and streamline operations.

Springworks is a comprehensive HR software solution designed for growing businesses. The platform offers a range of products and resources to streamline recruitment, onboarding, and employee engagement processes. With features like interactive games, background verifications, and employee rewards and recognition platforms, Springworks aims to revolutionize HR practices by incorporating blockchain, machine learning, and empathy into its solutions. The platform caters to over 2,000 clients and boasts a large user base across various products.

Poseidon is an AI-powered social selling tool that helps sales reps find and engage with prospects, track their progress, and close deals faster. It offers a range of features, including a built-in dialer, personalized messaging, and analytics. Poseidon is designed to make sales reps' jobs easier and more efficient, and it has been used by some of the world's top sales teams.

Meera is a conversational text messaging platform designed for sales and marketing professionals to automate tedious tasks, engage leads effectively, and increase sales conversions. By leveraging AI technology, Meera helps businesses in various industries such as higher education, insurance, contact centers, financial services, and home services to streamline processes, nurture leads, and improve customer interactions. The platform offers features like lead qualification and nurturing, event management, live call transfers, appointment scheduling, and operations automation. Meera stands out by providing expert guidance, seamless integration with existing tech stacks, and a user-friendly interface. The application empowers users to send human-like text messages, schedule meetings, and boost connect rates, ultimately enhancing customer engagement and driving revenue growth.

Dialpad is an AI-powered customer communications platform that offers various solutions such as cloud-based support, sales outreach, and contact center services. It leverages artificial intelligence to streamline communication processes, provide in-call coaching, and deliver insights to enhance team productivity. Dialpad caters to industries like retail, insurance, technology, healthcare, and more, aiming to empower teams and deliver exceptional customer experiences.

QuestWiz is an AI-powered customer support agent designed for small and medium-sized businesses. It provides a personalized AI assistant that learns from your website and files to become an expert on your business within minutes. The tool enables you to instantly answer visitor's questions 24/7 without the need for AI or coding expertise. QuestWiz allows you to create a unique AI chatbot that matches your business branding and provides spot-on answers with your brand's personality. It helps automate common customer questions, offers self-service options, and ensures your customers receive assistance round the clock.

Automatic Chat is a powerful AI chatbot that can be trained on your website's data to answer customer questions and handle support requests. It is easy to use and has a variety of features that make it a valuable tool for any business. With Automatic Chat, you can save time and money on customer support, and improve the customer experience on your website.

BrightBot is an AI-powered chatbot for websites. It helps businesses automate customer service, generate leads, and increase sales. BrightBot is easy to use and integrates with a variety of platforms. It is a powerful tool that can help businesses of all sizes improve their customer service and marketing efforts.

GPT AI Power is a comprehensive AI plugin for WordPress that uses advanced technologies like GPT-3.5, GPT-4, and DaVinci to generate customizable content, images, forms, and more. Its features include an AI-powered Content Writer, Image Generator, ChatGPT for chatbot creation, WooCommerce integration, Embeddings, and more. With AI Power, you can optimize your content for search engines, experiment with GPT models using the Playground, and take advantage of its support for 40 languages.

UseChat is a powerful all-in-one solution for creating custom chatbots trained on your website content, which you can then embed into your website or app. Once trained, your custom ChatGPT chatbot can be embedded in your website or app. If they need more help, seamlessly handover to regular human live chat in the same platform. Help users find the answer they need instantly with a chatbot that understands your website and products. See your visitors chatting with your chatbot in realtime. Browse all historical conversations. Set a custom chatbot welcome message for visitors. Get advanced and even customize the prompt. Customize the chatbot icon, colors and theme to your brand. Getting started with UseChat is simple. Just enter your website URL, customize your chatbot's style and click "Train chatbot". In a few minutes it will have been trained on your entire website, and ready to embed on your website and answer any questions your users have.

Owlbot is an AI-powered chatbot that integrates and interprets data from various sources. It simplifies data analysis and presents insights in a user-friendly format, allowing you to make informed decisions. Owlbot can handle large volumes of data and supports 95 languages. It can be embedded on your website or used via API. Owlbot is designed to be user-friendly and intuitive, making complex data analysis accessible to everyone, regardless of their data expertise.

Chatling is a no-code AI chatbot builder that empowers businesses to create custom chatbots without the need for coding expertise. With Chatling, businesses can train chatbots on their own data, customize them to match their brand, and add them to their website in minutes. Chatling's chatbots can answer customer queries instantly, resolve issues accurately, and provide 24/7 support, leading to increased customer satisfaction, reduced customer support workload, and cost savings.

ChatCube is an AI-powered chatbot maker that allows users to create chatbots for their websites without coding. It uses advanced AI technology to train chatbots on any document or website within 60 seconds. ChatCube offers a range of features, including a user-friendly visual editor, lightning-fast integration, fine-tuning on specific data sources, data encryption and security, and customizable chatbots. By leveraging the power of AI, ChatCube helps businesses improve customer support efficiency and reduce support ticket reductions by up to 28%.

DigitalGenius is an AI-powered customer service platform designed specifically for e-commerce businesses. It offers a range of features to help businesses automate customer interactions, resolve issues quickly and efficiently, and improve the overall customer experience. DigitalGenius seamlessly integrates with existing e-commerce platforms and shipping carriers, allowing businesses to manage customer inquiries and orders from a single platform. The platform's AI capabilities enable it to understand customer intent, generate personalized responses, and provide proactive support. DigitalGenius is trusted by leading brands such as On, Air up, and Waterdrop, and has helped them improve customer satisfaction, reduce costs, and scale their operations.

ChatNode is a powerful AI chatbot builder that helps businesses create next-generation chatbots that know everything about their business. With ChatNode, businesses can feed their chatbot all of their knowledge base in minutes, train the bot on any URLs or offline documents, and embed the bot anywhere on their website, in a pop-up chat, or on SLACK. ChatNode is packed with cutting-edge features, including live agent handoff, complete customization of the bots to match your brand, multiple data sources, fast and user-friendly testing and deployment, custom prompts, API access, SLACK integration, and support for 95 languages. ChatNode is also GDPR compliant and offers affordable pricing plans for startups and scale-ups.

Store Copilot is an AI-powered shopping assistant that helps brands create personalized customer experiences. It allows businesses to create a branded AI assistant that can answer customer questions, provide product recommendations, and help with other tasks. Store Copilot is designed to be easy to use and integrate with Shopify stores. It is also backed by a team of experts who can help businesses get the most out of the platform.

Alltius is a platform that allows users to build and deploy AI assistants for sales and support teams. The platform provides a variety of tools and features to help users create assistants that are accurate, secure, and easy to use. Alltius's assistants can be used to automate a variety of tasks, such as answering customer questions, generating leads, and scheduling appointments. The platform also includes a library of pre-built skills that can be used to add functionality to assistants.

RAVATAR is a comprehensive platform that seamlessly integrates various AI services, including AI Voice, AI Avatars, Conversational AI, and more. By leveraging cutting-edge artificial intelligence and no-code/low-code technologies, RAVATAR focuses on creating holistic, customized solutions designed to enhance online presence, boost user engagement, optimize operational efficiency, and significantly improve customer experience for its clients.

WizAI is a tool that allows users to use ChatGPT in WhatsApp and Instagram. It is powered by OpenAI and provides features such as text and voice chat, image and video recognition, and more. WizAI is used by over 15,000 people daily and has received over 15,000 messages. It is a popular tool for people who want to use AI in their daily lives.

LiveChat is a complete customer service platform that delights your customers and fuels your sales. It offers a range of features to help businesses provide excellent customer support, including live chat, chatbots, and a knowledge base. LiveChat is trusted by over 37,000 companies worldwide and has a proven track record of helping businesses improve customer satisfaction, increase sales, and reduce support costs.

Babble AI is a platform that allows users to create chatbots without writing any code. The platform provides a variety of features, including the ability to create personalized conversations, custom development, analytics and reporting, and real-time customer support. Babble AI is designed to help businesses improve their customer experience, generate leads, and accelerate sales.

SupportAgent.ai is an AI-powered support agent that helps businesses automate their customer support conversations. It uses GPT-4, OpenAI's most advanced AI model, to quickly and accurately draft email replies. SupportAgent.ai learns from your previous replies and help docs to provide personalized and relevant responses. It can also filter by tags to ensure that the right answers are given to the right customers.

Dasha is a conversational AI-as-a-service platform that allows developers to embed realistic voice and text conversational capabilities into their apps or products. With a single integration, developers can create smart conversational apps for web, desktop, mobile, IoT, and call centers. Dasha's declarative programming language, DashaScript, makes it easy to design complex real-world conversations that pass a limited Turing test. Developers can use Dasha to automate call center conversations, recreate the Google Duplex demo, or create no-code GUIs for their users. Dasha's platform is flexible and can be integrated with any platform or programming language. It also offers a free tier for builders and testers.

Meya is a chatbot platform that allows users to build and launch custom chatbots. It provides a variety of features, including a visual flow editor, a code editor, and a variety of integrations. Meya is designed to be easy to use, even for non-technical users. It is also highly extensible, allowing users to add their own custom code and integrations.

Certainly is an all-in-one chatbot platform designed for e-commerce businesses. It offers a range of features to enhance customer experience, including AI-powered product recommendations, automated support ticket resolution, and data collection. Certainly is trusted by leading global brands and has a proven track record of boosting average order value, deflecting support tickets, and collecting valuable customer data.

Riku is a no-code platform that allows users to build and deploy powerful generative AI for their business. With access to over 40 industry-leading LLMs, users can easily test different prompts to find just the right one for their needs. Riku's platform also allows users to connect siloed data sources and systems together to feed into powerful AI applications. This makes it easy for businesses to automate repetitive tasks, test ideas rapidly, and get answers in real-time.

Fini is a customer support AI chatbot that helps businesses resolve customer queries, increase retention, revenue, and activation. It integrates with various platforms like Zendesk, Slack, and Discord, and can be customized to match the tone and character of the business. Fini uses machine learning to learn from customer interactions and improve its responses over time. It offers features such as seamless human routing, multi-channel deployment, and feedback-based learning.

Edward is a conversational AI platform that helps businesses automate customer service, sales, and marketing tasks. It uses natural language processing and machine learning to understand customer intent and provide personalized responses. Edward can be integrated with a variety of business applications, including CRM, help desk, and e-commerce platforms.

Brainfish is an AI-powered customer support tool that helps businesses provide self-service support to their customers. It uses advanced AI to help customers find answers to their questions quickly and easily, reducing the need for human support. Brainfish also provides businesses with insights into customer concerns, helping them improve their knowledge base content and provide better support.

Dialpad is an AI-powered customer communications platform that offers various solutions such as cloud-based support, sales outreach, and contact center services. It leverages artificial intelligence to streamline communication processes, provide in-call coaching, and deliver insights to enhance team productivity. Dialpad caters to industries like retail, insurance, technology, healthcare, and more, aiming to empower teams and deliver exceptional customer experiences.

Collab is a contact center software that enables digital transformation and helps achieve the right balance between Automation and Human Interaction. It provides enhanced experiences, resolves customer issues quickly and easily, fosters strong and trusty relationships, turns data into powerful insights, and empowers agents. Collab relies on its omnichannel solution, AI, CRM integration, data-driven insights, and empowered teams to provide seamless experiences.

Cresta AI is a generative AI platform built for the contact center and trained on your data. It provides a suite of products that use AI to improve contact center performance, including Conversation Intelligence, Agent Assist, Knowledge Assist, and Virtual Agent. Cresta AI is used by leading companies in a variety of industries, including financial services, healthcare, and retail.

Level AI is a provider of artificial intelligence (AI)-powered solutions for call centers. Its products include GenAI-automated Quality Assurance, Contact Center and Business Analytics, GenAI-powered VoC Insights, AgentGPT Real-Time Agent Assist, Agent Coaching, Agent Screen Recording, and Artificial Intelligence Integrations. Level AI's solutions are designed to help businesses improve customer experience, increase efficiency, and reduce costs. The company's customers include some of the world's leading customer service organizations, such as Brex and ezCater.

Infinity Call Analytics Software is a cloud-based solution that helps businesses track, analyze, and improve their phone calls. It provides a variety of features, including call tracking, conversation analytics, and smart match. Infinity Call Analytics Software is designed to help businesses make more informed decisions about their marketing and sales efforts, and to improve the customer experience.

Prosodica is a contact center analytics platform that uses AI and machine learning to analyze conversational speech behaviors and non-verbal measures to provide a human-like perspective of conversational quality. It helps businesses optimize operations, improve agent performance, and increase customer loyalty.

NICE CXone is a leading customer experience (CX) AI platform that helps organizations deliver exceptional customer experiences. With its unified interaction-centric platform, rich CX capabilities, and AI purpose-built for CX, NICE CXone empowers businesses to optimize and scale their CX operations, boost efficiency, and strengthen brand value.

Genesys is a leading provider of omnichannel customer experience and contact center solutions. Its AI-powered platform, Genesys Cloud, helps businesses deliver personalized experiences at scale across all channels. Genesys serves over 8,000 organizations in more than 100 countries, including many of the world's largest and most successful companies.

Prosodica is a cloud-based contact center analytics platform that uses AI and machine learning to analyze 100% of customer interactions. It provides real-time insights into agent performance, customer satisfaction, and business trends. Prosodica helps contact centers improve their operations, increase agent productivity, and drive customer loyalty.

Capacity is an AI-powered platform that offers a wide range of tools and solutions to enhance customer support, contact center operations, and overall business productivity. It leverages artificial intelligence to automate various tasks, such as speech recognition, chatbots, voice biometrics, CRM automation, and more. Capacity aims to streamline workflows, improve customer interactions, and boost efficiency by providing intelligent solutions for various industries and use cases.

Teneo.ai is an AI-driven platform that redefines contact center AI, customer service automation, and conversational IVR systems. It offers advanced TLML technology to boost AI accuracy to over +95% and enhance efficiency in customer interactions. Teneo helps contact centers achieve significant cost savings, reduce call misrouting, and engage customers proactively with personalized care. The platform is designed for high-volume contact centers seeking to elevate customer interaction quality without complexity, providing transformative results within hours.

The [24]7.ai website offers AI customer service platform products and solutions to enhance customer interactions and contact center operations. Powered by [24]7 Lumos AI, the platform provides tools for conversation automation, omnichannel contact center management, workforce engagement, campaign management, and conversation insights. It also offers services such as CX as a Service, managed customer engagement, analytics, professional services, and learning services. The platform aims to improve customer experience, reduce operating costs, and optimize marketing strategies through AI-powered automation and analytics.

Waanee.ai is a leading AI solution for contact centers, offering a range of AI-powered tools and solutions to transform customer conversations. It provides services such as AI-powered conversation audit, cloud contact center with built-in CRM, intelligent virtual agents, and more. Waanee.ai aims to enhance customer engagement and satisfaction by leveraging advanced AI technology to optimize customer interactions and streamline operational processes.

Cresta AI is an enterprise-grade Gen AI platform designed for the contact center, offering a suite of intelligent products that analyze conversations, provide real-time guidance to agents, and drive transformative results for Fortune 500 companies. The platform leverages generative AI to deliver targeted automation, personalized coaching, and AI-native management solutions, all trained on the user's data. Cresta's no-code command center empowers non-technical leaders to deploy AI models effortlessly, ensuring businesses can adapt and evolve seamlessly. With a focus on enhancing sales, customer care, retention, and collections processes, Cresta aims to revolutionize contact center operations with cutting-edge AI technology.

Cognigy is an AI-powered customer service platform that offers generative and conversational AI agents to transform customer engagement. The platform provides pre-trained AI agents for phone, voice chat, and messaging, along with agent assist solutions for sales and marketing. Cognigy.AI elevates contact centers across various industries by offering enterprise-grade capabilities such as low-code automation, voice connectivity, generative AI for CX transformation, AI-based semantic search, and knowledge management. The platform also supports multilingual customer journeys, live agent workspace, omnichannel reporting, and analytics.

ElevateAI by NICE is a market-leading AI-powered speech-to-text application that offers transcription models, Generative AI, Enlighten AI, and CX AI features. It provides insights by pairing free Generative AI with NICE's transcription models to uncover hidden insights in data. ElevateAI aims to make AI-powered technology accessible for all, with easy integration, deployment, and user-friendly APIs. The application is designed to help contact centers leverage the power of AI for enhanced customer experiences and innovation.

Medallia is an AI-powered real-time text analytics software that empowers organizations to derive actionable insights from customer interactions across various channels. With a focus on democratizing text analytics, Medallia's platform offers comprehensive feedback capture, role-based reporting, AI & analytics capabilities, integrations, and enterprise-grade security. The software enables users to uncover essential insights, easily share data, and expand programs with flexible pricing. Medallia caters to industries such as automotive, healthcare, retail, and technology, providing end-to-end customer experience management solutions and employee listening and activation tools.

Emotion Logic Ltd is an AI-powered emotion intelligence tool that redefines how businesses understand emotions by analyzing genuine vocal biomarkers beyond words and sentiment analysis. The technology detects stress, confidence, honesty levels, and intent in voice, while AI provides context and insights to help organizations make fair, data-driven, and human-centric decisions. Emotion Logic offers voice-based data for deeper insights and better outcomes, creating optimal experiences for clients and employees across various industries.

AIJ is an AI tool designed to streamline the job application process by automating tasks such as job search, application submission, and answering frequently asked questions. Users can save time and energy by letting AIJ handle these tasks efficiently. The tool also allows users to correct AI mistakes and learn from them, improving the overall job application experience.

Eva is an AI voice ordering and call management tool designed specifically for restaurants. It offers AI-driven phone automation and order management solutions to help restaurants delight customers, reduce labor costs, and boost revenue. Eva seamlessly integrates with Square and other POS systems, providing instant activation with minimal setup. The tool automates phone orders, reservations, and customer inquiries, allowing restaurant staff to focus on delivering exceptional in-person hospitality. Eva ensures no call goes unanswered by offering 24/7 ordering and instant answers. It helps convert missed calls into loyal customers, ultimately enhancing customer experience and increasing revenue effortlessly.

StoryFile is an AI application that pioneers Conversational Video AI, offering an interactive medium called a storyfile. The platform focuses on making authentic AI to enable users to have engaging conversations. StoryFile's technology utilizes AI principles and ethics to provide businesses with solutions through artificial intelligence. The application aims to revolutionize the way people interact with AI technology, emphasizing the importance of authenticity and meaningful conversations.

VOC AI is a unified customer experience management platform that fuses customer insights with AI chatbot excellence. It offers a range of tools for Amazon sellers, including market insight, sentiment analysis, competitive analysis, customer analytics, product research, review analysis, and social listening. The platform also provides AI chatbot solutions for customer service, powered by OpenAI, and offers features like sentiment analysis, competitive analysis, and product research to help sellers understand customer needs and preferences. VOC AI aims to empower businesses to transform customer relationships, boost growth, and profitability through actionable insights and AI-driven responses.

Gestualy is an AI application that measures and improves customer satisfaction and mood quickly and easily through gestures. It eliminates the need for cumbersome satisfaction surveys by allowing interactions with customers or guests through gestures. The application uses artificial intelligence to make intelligent decisions in businesses and guarantees an increase in participation rates compared to traditional services. Gestualy generates valuable statistical reports for businesses, including satisfaction levels, gender, mood, and age, all while ensuring data protection and privacy compliance. It offers touchless interaction, immediate feedback, anonymized reports, and a range of services such as gesture recognition, facial analysis, gamification, and alert systems.

HeardThat is a smartphone application that leverages AI technology to assist users in hearing speech more clearly in noisy environments. By separating speech from background noise, HeardThat enables users to participate in conversations with confidence using their existing Bluetooth earbuds or hearing aids. The app aims to address the common complaint of difficulty in hearing conversations in social settings, which can lead to social isolation. HeardThat provides users with control over ambient sound levels, allowing them to customize their listening experience. The application offers a user-friendly interface and simple steps to enhance speech clarity and reduce background noise.