Level AI

Level AI

Unlock the Power of AI in Customer Service

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Level AI is a provider of artificial intelligence (AI)-powered solutions for call centers. Its products include GenAI-automated Quality Assurance, Contact Center and Business Analytics, GenAI-powered VoC Insights, AgentGPT Real-Time Agent Assist, Agent Coaching, Agent Screen Recording, and Artificial Intelligence Integrations. Level AI's solutions are designed to help businesses improve customer experience, increase efficiency, and reduce costs. The company's customers include some of the world's leading customer service organizations, such as Brex and ezCater.

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Features

Advantages

  • 3X better call selection
  • 5-10X faster reviews
  • Real time answers to customer questions
  • Custom scorecards and AI analytics in one integrated view
  • Integrates seamlessly with existing tools

Disadvantages

  • Can be expensive
  • May require some technical expertise to implement
  • May not be suitable for all businesses

Frequently Asked Questions

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