Best AI tools for< Identify Customer Sentiment >

Level AI is a provider of artificial intelligence (AI)-powered solutions for call centers. Its products include GenAI-automated Quality Assurance, Contact Center and Business Analytics, GenAI-powered VoC Insights, AgentGPT Real-Time Agent Assist, Agent Coaching, Agent Screen Recording, and Artificial Intelligence Integrations. Level AI's solutions are designed to help businesses improve customer experience, increase efficiency, and reduce costs. The company's customers include some of the world's leading customer service organizations, such as Brex and ezCater.

Nyle is an AI-powered operating system for e-commerce growth. It provides tools to generate higher profits and increase team productivity. Nyle's platform includes advanced market analysis, quantitative assessment of customer sentiment, and automated insights. It also offers collaborative dashboards and interactive modeling to facilitate decision-making and cross-functional alignment.

SupportLogic is a cloud-based support experience management platform that uses AI to help businesses improve their customer support operations. The platform provides a range of features, including sentiment analysis, case routing, and quality monitoring, that can help businesses to identify and resolve customer issues quickly and efficiently. SupportLogic also offers a number of integrations with popular CRM and ticketing systems, making it easy to implement and use.

SupportLogic is a Support Experience Management Platform that uses AI to help businesses improve their customer support operations. It offers a range of features, including sentiment analysis, backlog management, intelligent case routing, proactive alerts, swarming and collaboration, account health management, customer support analytics, text analytics, SLA/SLO management, quality monitoring and coaching, agent productivity, and translation. SupportLogic integrates with existing ticketing systems and apps, and can be implemented within 45 days.

Kraftful is an AI-powered tool that helps product teams collect, analyze, and prioritize user feedback. It integrates with various feedback sources, such as surveys, app store reviews, support tickets, and user interviews, to provide a comprehensive view of user needs and pain points. Kraftful uses natural language processing and machine learning to automatically categorize and summarize feedback, making it easy for product teams to identify trends and make data-driven decisions.

Feelsy is a social media sentiment analysis tool that helps businesses understand how their audience feels about their content. With Feelsy, businesses can track the sentiment of their Instagram comments in real-time, identify the content that resonates most with their audience, and measure the effectiveness of their social media campaigns.

Syncly is an AI-powered customer feedback analysis tool that helps businesses understand their customers' needs and improve their customer experience. With Syncly, businesses can categorize feedback, identify negative signals, and prioritize issues to resolve. Syncly also integrates with other business tools, making it easy to manage all customer feedback in one place.

Staircase AI is a Customer Intelligence and Analytics Platform that leverages Artificial Revenue Intelligence to predict churn, identify growth opportunities, and enhance productivity for customer-facing teams. The platform captures and analyzes various customer signals in real-time, automates the identification of churn risks and growth opportunities, and provides health and sentiment scores. Staircase AI offers features such as Churn Prediction & Prevention, Drive Growth & Expansion, Governance & Visibility, and a 360° data warehouse for data accuracy. It helps boost customer revenue, increase efficiency, and provides visibility without operational dependencies on CRM perfection.

Medallia is a real-time text analytics software that empowers organizations to derive actionable insights from customer interactions. With a focus on omnichannel analytics, Medallia's AI-powered platform enables users to identify emerging trends, prioritize key insights, and drive real-time actions. By leveraging natural language understanding and out-of-the-box topic models, Medallia offers customizable KPIs and scalable text analytics solutions for various industries. The platform aims to transform unstructured data into actionable insights to enhance customer and employee experiences.

Synthesio, an Ipsos Company, offers AI-enabled consumer intelligence solutions to help businesses make better and faster decisions. Their platform utilizes AI technology to provide insights on audience analysis, brand intelligence, campaign analysis, competitor analysis, crisis management, customer sentiment, influencer marketing, and trend analysis. Through their Social Intelligence Suite, users can access social listening dashboards, BI-styled reporting modules, trend detection modules, and AI-powered topic modeling for trend analysis. Synthesio's Signals GenAI platform app allows users to transform real-time consumer signals into actionable insights within 60 seconds, making it a pioneer in AI-enabled consumer intelligence.

MentionMaster is an AI tool designed to help businesses track and monitor mentions of their products in conversations. By utilizing advanced artificial intelligence algorithms, MentionMaster scans various online platforms to identify instances where your product is being discussed. This tool provides valuable insights into customer sentiment, brand perception, and market trends, enabling businesses to make informed decisions and engage with their audience effectively.

Predibase is a platform for fine-tuning and serving Large Language Models (LLMs). It provides a cost-effective and efficient way to train and deploy LLMs for a variety of tasks, including classification, information extraction, customer sentiment analysis, customer support, code generation, and named entity recognition. Predibase is built on proven open-source technology, including LoRAX, Ludwig, and Horovod.

Competely is an AI-powered competitive analysis tool that helps users say goodbye to tedious manual research by providing comprehensive and detailed insights into competitors across various industries. Users can save days of manual work by utilizing Competely to generate a side-by-side comparison of competitors, covering aspects such as marketing, product features, pricing, audience, customer sentiment, company info, and SWOT analysis. The tool is suitable for founders, executives, marketers, product managers, agencies, and consultants, offering valuable data-driven decisions and strategies to outsmart the competition.

ConvoZen.AI is a leading AI-driven conversational intelligence platform that provides businesses with insights and tools to improve their customer interactions. The platform offers a range of features, including AI-powered insights and key moment identification, conversation sentiment analysis, automated compliance audit, agent performance management, and custom reports and analytics. ConvoZen.AI integrates with enterprise CRM, emails, and other systems to provide real-time alerts and actionable insights. The platform is designed to help businesses improve sales, customer experience, compliance, and agent performance.

Insight7 is a powerful AI-powered tool that helps businesses extract insights from customer and employee interviews. It uses natural language processing and machine learning to analyze large volumes of unstructured data, such as transcripts, audio recordings, and videos. Insight7 can identify key themes, trends, and sentiment, which can then be used to improve products, services, and customer experiences.

Workbounce is an AI-powered Voice-of-Customer insights platform that helps businesses understand the 'why' behind their key performance indicators. By integrating data from various sources like CRM, call recordings, emails, and messaging tools, Workbounce uses advanced AI to analyze sentiment, detect uncertainty, identify key topics, and uncover trends. The platform provides deep insights to help businesses improve win rates, shorten sales cycles, and make informed decisions.

TakeNote is a cutting-edge speech-to-text AI that transforms audio and video into documents, boosting productivity and enhancing meeting experiences. Its advanced AI models provide exceptional accuracy, approaching human-level robustness and accuracy in English speech recognition. TakeNote AI empowers teams to transcribe meetings into accurate transcripts, generate precise summaries, analyze sentiment, and identify speakers, all while ensuring high levels of security and data protection.

Kaizan is an all-in-one AI platform that helps businesses measure client sentiment, increase client coverage, and optimize productivity. It uses AI to analyze client communication and identify the root causes affecting clients from renewing and scaling. Kaizan also provides AI-generated client development plans that help businesses close more deals and increase revenue.

CrowdPrisma is an AI-powered platform that revolutionizes qualitative surveys by turning text responses into quantitative insights. It offers a powerful TextEngine that can analyze thousands of responses in minutes, group them into coherent themes, and provide sentiment classification. The platform features an interactive dashboard, AI-powered group finding, automatic discovery of respondent groups, multilingual support, and fair billing practices. CrowdPrisma is designed to help with market research, customer experience analysis, human resources insights, policy and public opinion research, and more.

Olvy is an AI-powered platform designed to help businesses manage user feedback efficiently. It offers a comprehensive solution for collecting and organizing feedback from various sources such as surveys, interviews, reviews, support tickets, and sales calls. By leveraging state-of-the-art AI technology, Olvy transforms raw feedback into actionable insights, enabling companies to make data-driven decisions and continuously improve their products. The platform streamlines feedback analysis, automates data processing, and provides valuable reports to enhance customer understanding and product development.

Analyzes sentiments with creative, fun, and accurate emoji use.

Expert in analyzing social media for market trends, brand reputation, and consumer sentiment.

投稿をコピペすることで感情分析、NG推奨を10段階で表示します

Advising B2B founders on identifying customer burning needs

Un aiuto nella costruzione della Customer Journey del tuo cliente

Strengthens business relationships through client interaction and feedback analysis.

Expert in JTBD, business strategy, and Lean Startup

Guides B2B startups in a structured customer segment evaluation process. Stop guessing! Ideate, Evaluate & Make data-driven decision.

Enhances customer loyalty and reduces churn rates.

Analyzes customer churn and provides strategies to improve loyalty and retention.

Optimizes business operations through process enhancements.

Marketing analyst optimizing targeted strategies

Analyzes and enhances customer's journey across all touchpoints.

Show me your job description or just describe what you do professionally, and I'll help you identify high value use cases for AI in your day-to-day work. I'll also coach you on simple techniques to get the best out of ChatGPT.

Analyzes text for narcissistic or inconsiderate traits.

Efficient in identifying key customer outcomes, related KPIs, and thoughts-provoking, outcomes-deciphering questions.

Enables sales & marketing leadership to identify high-value AI use cases

Resolves complex customer complaints to ensure satisfaction.

Keyword Extraction Tool: Efficiently extracts keywords from various texts, social media, and customer feedback with our user-friendly, scalable tool.

Strategize, Identify, Contact, Close