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SupportLogic
Elevate Your Support Experience
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SupportLogic is a Support Experience Management Platform that uses AI to help businesses improve their customer support operations. It offers a range of features, including sentiment analysis, backlog management, intelligent case routing, proactive alerts, swarming and collaboration, account health management, customer support analytics, text analytics, SLA/SLO management, quality monitoring and coaching, agent productivity, and translation. SupportLogic integrates with existing ticketing systems and apps, and can be implemented within 45 days.
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Features
- Sentiment analysis
- Backlog management
- Intelligent case routing
- Proactive alerts
- Swarming and collaboration
- Account health management
- Customer support analytics
- Text analytics
- SLA/SLO management
- Quality monitoring and coaching
- Agent productivity
- Translation
Advantages
- Predicts and prevents escalations
- Uncovers the voice of the customer
- Improves support response time
- Reduces time to resolution
- Improves customer satisfaction
- Increases agent productivity
- Provides real-time visibility into support operations
- Integrates with existing systems
- Easy to implement
Disadvantages
- Can be expensive
- Requires a significant investment in training and onboarding
- May not be suitable for all businesses
Frequently Asked Questions
-
Q:What is SupportLogic?
A:SupportLogic is a Support Experience Management Platform that uses AI to help businesses improve their customer support operations. -
Q:What are the benefits of using SupportLogic?
A:SupportLogic can help businesses improve their customer support operations in a number of ways, including predicting and preventing escalations, uncovering the voice of the customer, improving support response time, reducing time to resolution, improving customer satisfaction, increasing agent productivity, providing real-time visibility into support operations, integrating with existing systems, and being easy to implement. -
Q:How much does SupportLogic cost?
A:SupportLogic pricing is based on a number of factors, including the number of support agents, the number of support cases, and the level of support required. Please contact SupportLogic for a quote. -
Q:How do I get started with SupportLogic?
A:You can sign up for a free trial of SupportLogic at https://www.supportlogic.com/free-trial/.
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Craftman
Craftman is an AI chatbot builder that allows users to create custom ChatGPT chatbots for sales and support. The platform enables users to train ChatGPT with their own data and easily add the AI bots chat widget to their website for faster and more efficient customer support. Craftman offers features such as instant responses to visitor questions, effortless feedback collection, direct feature request channel, and personalized user engagement. The application provides advantages like 24/7 availability, instant responses, cost-efficiency, personalization, and enhanced user engagement. However, some disadvantages include the need for internet connectivity, potential language limitations, and initial setup time. Craftman is designed to streamline customer interactions, boost sales, and improve user satisfaction through AI-driven chatbot technology.
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Feathery
Feathery is an AI form builder application that allows users to create web forms quickly and efficiently. With Feathery's AI form assistant, users can generate high-quality forms in just a few seconds and further enhance them using the powerful editor. The tool simplifies the process of form creation, making it accessible to users of all skill levels. Feathery streamlines the form-building process, saving time and effort for individuals and businesses alike.