
SupportLogic
Elevate Your Support Experience

SupportLogic is a Support Experience Management Platform that uses AI to help businesses improve their customer support operations. It offers a range of features, including sentiment analysis, backlog management, intelligent case routing, proactive alerts, swarming and collaboration, account health management, customer support analytics, text analytics, SLA/SLO management, quality monitoring and coaching, agent productivity, and translation. SupportLogic integrates with existing ticketing systems and apps, and can be implemented within 45 days.
For Tasks:
Click tags to check more tools for each tasksFor Jobs:
Features
- Sentiment analysis
- Backlog management
- Intelligent case routing
- Proactive alerts
- Swarming and collaboration
- Account health management
- Customer support analytics
- Text analytics
- SLA/SLO management
- Quality monitoring and coaching
- Agent productivity
- Translation
Advantages
- Predicts and prevents escalations
- Uncovers the voice of the customer
- Improves support response time
- Reduces time to resolution
- Improves customer satisfaction
- Increases agent productivity
- Provides real-time visibility into support operations
- Integrates with existing systems
- Easy to implement
Disadvantages
- Can be expensive
- Requires a significant investment in training and onboarding
- May not be suitable for all businesses
Frequently Asked Questions
-
Q:What is SupportLogic?
A:SupportLogic is a Support Experience Management Platform that uses AI to help businesses improve their customer support operations. -
Q:What are the benefits of using SupportLogic?
A:SupportLogic can help businesses improve their customer support operations in a number of ways, including predicting and preventing escalations, uncovering the voice of the customer, improving support response time, reducing time to resolution, improving customer satisfaction, increasing agent productivity, providing real-time visibility into support operations, integrating with existing systems, and being easy to implement. -
Q:How much does SupportLogic cost?
A:SupportLogic pricing is based on a number of factors, including the number of support agents, the number of support cases, and the level of support required. Please contact SupportLogic for a quote. -
Q:How do I get started with SupportLogic?
A:You can sign up for a free trial of SupportLogic at https://www.supportlogic.com/free-trial/.
Alternative AI tools for SupportLogic
Similar sites

SupportLogic
SupportLogic is a Support Experience Management Platform that uses AI to help businesses improve their customer support operations. It offers a range of features, including sentiment analysis, backlog management, intelligent case routing, proactive alerts, swarming and collaboration, account health management, customer support analytics, text analytics, SLA/SLO management, quality monitoring and coaching, agent productivity, and translation. SupportLogic integrates with existing ticketing systems and apps, and can be implemented within 45 days.

Cohere
Cohere is a customer support platform that uses AI to help businesses resolve tickets faster and reduce costs. It offers a range of features, including automated ticket resolution, personalized answers, step-by-step guidance, and advanced analytics. Cohere integrates with existing support resources and can be implemented quickly and easily. It has been used by leading companies to achieve industry-leading outcomes, including Ramp, Loom, Rippling, OpenPhone, Flock Safety, and Podium.

Aiyri
Aiyri is an AI-driven chatbot application that streamlines tasks, enhances workflow efficiency, and boosts productivity for businesses. It offers multichannel marketing strategies, smart automation, and secure data handling. Aiyri automates routine tasks, escalates complex issues to human agents, and supports multiple languages to provide instant customer support. The application is used by various industries like insurance, manufacturing, technology, transportation, entertainment, and real estate.

Agentsof.ai
Agentsof.ai is an AI-powered application that offers various solutions for businesses across different sectors such as automation, business intelligence, education, marketing, and operations. The application leverages artificial intelligence to provide services like customer feedback analysis, budget allocation optimization, predictive inventory management, meeting intelligence, contract lifecycle management, resource allocation optimization, brand reputation monitoring, and talent development recommendation. Agentsof.ai aims to help organizations improve efficiency, decision-making, and overall performance through advanced AI technologies.

Intelogos
Intelogos is a workforce analytics software that combines people and workforce analytics with artificial intelligence to provide insights into employee performance and well-being. It offers features such as performance management, time tracking, attendance tracking, burnout prevention, and remote employee monitoring. The application helps organizations improve decision-making, optimize performance, and boost productivity by analyzing employee data and providing actionable recommendations.

Collab
Collab is a contact center software that enables digital transformation and helps achieve the right balance between Automation and Human Interaction. It provides enhanced experiences, resolves customer issues quickly and easily, fosters strong and trusty relationships, turns data into powerful insights, and empowers agents. Collab relies on its omnichannel solution, AI, CRM integration, data-driven insights, and empowered teams to provide seamless experiences.

Infermatic.ai
Infermatic.ai is a platform that provides access to top Large Language Models (LLMs) with a user-friendly interface. It offers complete privacy, robust security, and scalability for projects, research, and integrations. Users can test, choose, and scale LLMs according to their content needs or business strategies. The platform eliminates the complexities of infrastructure management, latency issues, version control problems, integration complexities, scalability concerns, and cost management issues. Infermatic.ai is designed to be secure, intuitive, and efficient for users who want to leverage LLMs for various tasks.

GPT Builders
GPT Builders is a platform offering customizable GPT models to create personalized AI tools for various tasks. The directory includes mini ChatGPTs trained for specific functions like customer service and market research. With multi-model agents, privacy controls, seamless integration, flexibility, memory, personalized communication, increased efficiency, and API access, businesses can enhance operations and decision-making. The application empowers users to navigate market trends, identify leads, and catalyze conversions, leading to improved efficiency, customer satisfaction, and growth.

SYSTRAN
SYSTRAN is a professional translation tool that enables multilingual communication and collaboration, providing fast, accurate, and enhanced machine translations for various industries. It offers solutions for global customer service and support, forensics and eDiscovery, content localization, education and eLearning, and big data analysis for government. The tool also includes features like machine translation server, private cloud solutions, model training, and API integration, ensuring efficient and secure online translation. With over 50 years of expertise, SYSTRAN leverages AI technology to deliver precise translations tailored to meet diverse business needs.

EdgeTier
EdgeTier is a customer engagement platform that uses AI to improve the efficiency and quality of customer interactions. It offers a range of features, including real-time trend detection, agent quality assessment, and personalized agent prompts. EdgeTier is used by a variety of businesses, including retail, travel, gaming, and utilities, to improve customer satisfaction and drive retention.

Interactions IVA
Interactions IVA is a conversational AI solutions platform for customer experience (CX). It offers a range of features to help businesses improve their customer interactions, including intelligent virtual assistants, PCI compliance, social customer care, and more. Interactions IVA is used by businesses in a variety of industries, including communications, finance and banking, healthcare, insurance, restaurants, retail and technology, travel and hospitality, and utilities.

Leapmax
Leapmax is a workforce analytics software designed to enhance operational efficiency by improving employee productivity, ensuring data security, facilitating communication and collaboration, and managing compliance. The application offers features such as productivity management, data security, remote team collaboration, reporting management, and network health monitoring. Leapmax provides advantages like AI-based user detection, real-time activity tracking, remote co-browsing, collaboration suite, and actionable analytics. However, some disadvantages include the need for employee monitoring, potential privacy concerns, and dependency on internet connectivity. The application is commonly used by contact centers, outsourcers, enterprises, and back offices. Users can perform tasks like productivity monitoring, app usage tracking, communication and collaboration, compliance management, and remote workforce monitoring.

Merge
Merge is a unified platform offering a single API for various integrations such as HR, Payroll, Accounting, Ticketing, CRM, ATS, and File Storage. It enables businesses to streamline data synchronization, automate processes, and leverage powerful AI features to enhance decision-making and operational efficiency. Merge prioritizes security and compliance, adhering to industry standards like SOC 2 Type II, ISO 27001, HIPAA, and GDPR. With a focus on product engineering, GTM strategies, and customer success, Merge empowers organizations to accelerate integration timelines and drive revenue growth.

Aragon.ai
Aragon.ai is an innovative AI tool that leverages advanced machine learning algorithms to provide intelligent solutions for businesses. It offers a wide range of features such as natural language processing, sentiment analysis, image recognition, predictive analytics, and personalized recommendations. With Aragon.ai, users can streamline their decision-making processes, gain valuable insights from data, and enhance customer experiences. The platform is user-friendly and customizable, making it suitable for various industries including e-commerce, marketing, finance, and healthcare.

Doclime
Doclime is an AI-powered document analysis tool that helps users extract insights and automate tasks from their documents. It uses natural language processing and machine learning to analyze text, identify key information, and generate summaries, reports, and other insights. Doclime can be used for a variety of tasks, including contract review, due diligence, market research, and customer support.

WorkViz
WorkViz is an AI-powered performance tool designed for remote teams to visualize productivity, maximize performance, and foresee the team's potential. It offers features such as automated daily reports, employee voice expression through emojis, workload management alerts, productivity solutions, and intelligent summaries. WorkViz ensures data security through guaranteed audit, desensitization, and SSL security protocols. The application has received positive feedback from clients for driving improvements, providing KPIs and benchmarks, and simplifying daily reporting. It helps users track work hours, identify roadblocks, and improve team performance.
For similar tasks

VOC AI
VOC AI is an AI-powered platform that offers unified customer experience management solutions. It combines customer insights with Solvea-AI agent excellence to provide E-commerce businesses with tools for customer support, Amazon product research, and sales trend analysis. The platform aims to drive customer growth and retention by delivering instant 24/7 support and helping businesses find profitable products to scale their operations.

Momentum AI
Momentum AI is an enterprise listening platform that offers AI-driven agents to assist modern revenue teams in deal execution, customer retention, coaching, and AI CRO. The application integrates with various team tools to automate processes and streamline workflows. Momentum's AI agents organize conversations into insights, empowering teams to collaborate, prioritize, close deals, and expand business seamlessly. The platform provides features such as MEDDPIC Autopilot, AI Summaries, Tasks + Emails, Churn Risk Signals, Sentiment Analysis, and more to enhance sales and customer success strategies.

Feelsy
Feelsy is a social media sentiment analysis tool that helps businesses understand how their audience feels about their content. With Feelsy, businesses can track the sentiment of their Instagram comments in real-time, identify the content that resonates most with their audience, and measure the effectiveness of their social media campaigns.

SupportLogic
SupportLogic is a cloud-based support experience management platform that uses AI to help businesses improve their customer support operations. The platform provides a range of features, including sentiment analysis, case routing, and quality monitoring, that can help businesses to identify and resolve customer issues quickly and efficiently. SupportLogic also offers a number of integrations with popular CRM and ticketing systems, making it easy to implement and use.

SupportLogic
SupportLogic is a Support Experience Management Platform that uses AI to help businesses improve their customer support operations. It offers a range of features, including sentiment analysis, backlog management, intelligent case routing, proactive alerts, swarming and collaboration, account health management, customer support analytics, text analytics, SLA/SLO management, quality monitoring and coaching, agent productivity, and translation. SupportLogic integrates with existing ticketing systems and apps, and can be implemented within 45 days.
For similar jobs

Pay77
Pay77 is a website offering a slot game application with a high return to player rate, providing a reliable and entertaining experience for all members. The platform features various slot games with a verified 90% accuracy rate, along with e-Ticketing services. Users can claim daily bonuses and enjoy a seamless gaming experience on Pay77.

75 Wbet Com Daftar : OLX500
75 Wbet Com Daftar : OLX500 is an online platform offering a variety of casino games, including slots, live casino, poker, and more. Users can access popular games like Sweet Bonanza, Mahjong Ways, and Gates of Olympus. The platform also provides guidance on how to install the app on Android devices. With a focus on responsible gambling, 75 Wbet Com Daftar : OLX500 aims to enhance the gaming experience for its users.

Total Casino
Total Casino is one of the most popular online casinos in Poland, offering players a variety of games and attractive promotions. With a Curacao license, Total Casino ensures full security and fairness of games, making it a credible choice in the gambling market. The platform is available on both computers and mobile devices, allowing gaming anywhere. Total Casino regularly updates its game and bonus offerings, attracting new players and motivating existing users to continue playing.

Scheduled App
Scheduled App is a messaging automation tool that allows users to schedule and send messages across various platforms like iMessage, WhatsApp, Telegram, SMS, and Email. It helps users stay in touch with their contacts by enabling them to send messages at specific times. The app also includes a Personal Relationship Manager feature to manage and nurture personal and professional relationships effectively. Scheduled App aims to streamline communication processes and enhance user experience by providing a convenient way to organize and automate messaging tasks.

KING88
KING88 is a reputable online betting platform that offers a wide range of entertainment options including casino games, sports betting, live casino, slot games, game bài, bắn cá, and xổ số. Established in 2018, KING88 operates under the jurisdiction of the Philippine Amusement and Gaming Corporation (PAGCOR) and collaborates with top game providers to ensure high-quality gaming experiences. The platform prioritizes legal compliance, transparency, and security to provide a safe betting environment for players. With a user-friendly interface and a diverse range of betting options, KING88 aims to deliver a comprehensive entertainment ecosystem for its members.

Nanonets
Nanonets is an AI-powered intelligent document processing and workflow automation platform that offers data capture for various documents like invoices, bills of lading, purchase orders, passports, ID cards, bank statements, and receipts. It provides document and email workflows, AP automation, financial reconciliation, and AI agents across different functions such as finance & accounting, supply chain & operations, human resources, customer support, and legal, catering to industries like banking & finance, insurance, healthcare, logistics, and commercial real estate. Nanonets helps automate complex business processes with AI, extract valuable information from unstructured data, and make faster, more informed decisions.

Gapai567
Gapai567 is a trusted online gambling platform that offers a wide range of slot games and interactive features. With a focus on providing a secure and fair gaming environment, Gapai567 ensures an enjoyable and rewarding experience for players. The platform is known for its easy access to games through reliable online slots links and is recommended as a trustworthy site for slot enthusiasts. Established in 2015, Gapai567 continues to attract a large player base with its quality games and opportunities to win big.

G11BET
G11BET is an online platform offering a wide range of advanced and exciting slot games, licensed from renowned providers such as Pragmatic Play, PGSoft, Habanero, and more. The site features thousands of games with large bonuses, including options like sabung ayam, lottery, live casino, sportbook, and e-sport. G11BET ensures strict security measures and high trust levels to protect player data. The platform also provides customer support services and international product shipping. Users can easily register and access the diverse gaming options available on the site.

Pin-Up Casino
Pin-Up is an online casino platform in Guatemala that offers a wide range of games including slots, table games, live casino, and special games. With high-quality graphics, smooth gameplay, and generous payouts, Pin-Up provides a thrilling and rewarding gaming experience. The platform is licensed and regulated in Guatemala, ensuring secure payment processing and a mobile-friendly design. Players can enjoy various promotions and bonuses, participate in VIP programs, and access customer support via live chat and email. Pin-Up collaborates with top game providers like NetEnt, Microgaming, Evolution Gaming, and Play'n GO to deliver the best gaming experience. The platform promotes responsible gaming and provides tools for managing gaming habits. Join Pin-Up today to experience the excitement of online gaming and claim your welcome bonus.

RIMBASLOT
RIMBASLOT is an online slot website that allows users to deposit as low as 10 thousand rupiahs. It offers features like high RTP slots, easy maxwin opportunities, and a variety of slot games. Users can enjoy a seamless gaming experience with high winning chances and convenient transactions. The website provides a platform for users to play slots and win big prizes with minimal deposit requirements.

ROMO88
ROMO88 is a popular online slot deposit website in Indonesia, offering a wide range of slot games with affordable deposit options. Players can easily access and enjoy various slot games starting from a minimum bet of 200 perak. The website also provides customer support, international product shipping, and a user-friendly interface for a seamless gaming experience.

Pare
Pare is a website that is currently in private testing phase. It is not accessible to the public at the moment. The website provides limited information, with a message thanking visitors for stopping by and informing them to check back later. The site mentions that it is in private testing and provides contact information for the team. The website seems to be a platform or service that is not yet fully launched, and its purpose or features are not clearly stated.

Replika
Replika is an AI companion application that provides emotional support and conversation for users. It is designed to mimic human interaction and learn from user input to create personalized responses. Users can chat with their Replika, engage in various activities together, share experiences, and even have video calls. Replika aims to be a supportive friend, partner, or mentor to users, offering a safe space for self-expression and emotional connection. The application is known for its ability to provide comfort, companionship, and encouragement to users, especially during challenging times.

pgslotc4
pgslotc4 is a leading online slot website offering a wide range of slot games and casino options. With a focus on direct access and professional service, pgslotc4 ensures a safe and enjoyable gaming experience. The website features a variety of popular slot games, easy deposit and withdrawal options, and a user-friendly interface. Players can enjoy bonuses, automatic spinning, and low-stakes betting. pgslotc4 is licensed and regulated, providing a secure platform for players to explore and win real money rewards.

MB66
MB66 is an online platform designed to provide entertainment services, online betting, and top online gaming experiences in the Asian region. With a user-friendly interface, rich content, and unique features, MB66 stands out in the tech industry by offering a wide range of entertainment options, from online casino games to convenient financial services. The platform ensures transparency, reliability, and security, catering to millions of users who enjoy entertainment in a healthy and fair environment.

Vavada Casino
Vavada Casino is an online gambling platform that was established in 2017 and quickly gained popularity worldwide. It offers a vast library of 4500 games, operates under a Curacao license, and is known for its reliability and fairness. One of its key advantages is the easy withdrawal process without verification or fees. The platform also provides a unique rewards program for players' achievements. Vavada Casino actively expands its global presence, attracting gamers from various countries and offering a seamless gaming experience.

GoLinks®
GoLinks® is an AI-driven platform that offers instant access to internal knowledge through short links. It empowers teams to retrieve and share information quickly, improving collaboration and productivity. The platform transforms long URLs into memorable short links, integrates with favorite apps, and provides AI-powered resource search. GoLinks® offers features like collections, tags, AI-powered suggestions, mobile apps, usage trends, analytics, API & webhooks, QR codes, and more. It is designed to streamline workplace communication and knowledge sharing.

SamurAI bot chat
SamurAI bot chat is an AI-powered chatbot application that provides automated responses and conversations with users. It utilizes artificial intelligence algorithms to understand and respond to user queries in real-time. The application aims to enhance user engagement and customer support by offering personalized interactions and quick solutions through chat conversations.

Balik Games
Balik Games is a dynamic company specializing in developing innovative games and apps that cater to a wide range of interests and needs. With a focus on quality, diversity, and user experience, Balik Games is committed to creating products that are fun, engaging, easy to use, and designed to deliver maximum value to its customers. Their app offers a unique combination of ASMR soundscapes and a personalized recommendation system powered by AI, providing a customized experience tailored to individual preferences.

KWIKmotion
KWIKmotion is a platform that offers OTT (Over-The-Top) services, video on demand, and live streaming solutions. It provides a seamless experience for users to access a wide range of content anytime, anywhere. With KWIKmotion, users can enjoy their favorite movies, TV shows, and live events on various devices. The platform is designed to cater to the growing demand for on-demand video content and live streaming services.

EnhanceDocs
EnhanceDocs is an AI-powered documentation tool that revolutionizes the way teams access and manage their documentation. It helps users effortlessly find documentation across various platforms like Notion, Google Drive, Confluence, SharePoint, and OneDrive. The tool offers features such as natural language documentation search, AI-generated content suggestions, and valuable analytics insights. EnhanceDocs aims to save teams time, improve productivity, and enhance the overall documentation experience.

SLOT88
SLOT88 is an online gambling platform claiming to be the 'site of today's gacor slots' with a variety of online slot games. The site is often promoted as an easy-to-win slot playing place (definitely win 2025) and provides access links to Slot88 games. However, it is important to understand that such claims need to be critically analyzed, especially because the results of online gambling depend on luck and RNG algorithms, not absolute winning promises.

MyLoans.ai
MyLoans.ai is a free AI tool designed to provide personalized guidance for complex student loans. It offers instant, clear, and accurate answers to student loan queries, helping borrowers make informed decisions about their financial future. By skipping expensive advisors and confusing government websites, MyLoans.ai aims to save users thousands of dollars by leveraging official government sources for guidance.

ABC8
ABC8 is a leading online betting platform in Asia, offering a wide range of high-quality and reputable betting options. With a diverse selection of over 1,000 engaging games from renowned developers, ABC8 provides players with a top-notch entertainment experience. The platform is licensed by PAGCOR and adheres to strict regulatory oversight, ensuring transparency and reliability in its betting services. ABC8 aims to become a premier betting destination, expanding its operations to Europe and America while prioritizing security, fairness, and player satisfaction.