SupportLogic

SupportLogic

Elevate Your Support Experience

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SupportLogic is a Support Experience Management Platform that uses AI to help businesses improve their customer support operations. It offers a range of features, including sentiment analysis, backlog management, intelligent case routing, proactive alerts, swarming and collaboration, account health management, customer support analytics, text analytics, SLA/SLO management, quality monitoring and coaching, agent productivity, and translation. SupportLogic integrates with existing ticketing systems and apps, and can be implemented within 45 days.

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Features

Advantages

  • Predicts and prevents escalations
  • Uncovers the voice of the customer
  • Improves support response time
  • Reduces time to resolution
  • Improves customer satisfaction
  • Increases agent productivity
  • Provides real-time visibility into support operations
  • Integrates with existing systems
  • Easy to implement

Disadvantages

  • Can be expensive
  • Requires a significant investment in training and onboarding
  • May not be suitable for all businesses

Frequently Asked Questions

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