Best AI tools for< Support Engineer >

Help.center is a customer support knowledge base powered by AI that empowers businesses to reduce support tickets significantly and help more customers faster. It offers AI chatbot and knowledge base features to enable self-service for customers, manage customer conversations efficiently, and improve customer satisfaction rates. The application is designed to provide 24x7 support, multilingual assistance, and automatic learning capabilities. Help.center is trusted by over 500 companies and offers a user-friendly interface for easy integration into product ecosystems.

SupportLogic is a Support Experience Management Platform that uses AI to help businesses improve their customer support operations. It offers a range of features, including sentiment analysis, backlog management, intelligent case routing, proactive alerts, swarming and collaboration, account health management, customer support analytics, text analytics, SLA/SLO management, quality monitoring and coaching, agent productivity, and translation. SupportLogic integrates with existing ticketing systems and apps, and can be implemented within 45 days.

Mavenoid is an AI-powered product support tool that offers automated product support services, including product selection advice, troubleshooting solutions, replacement part ordering, and more. The platform is designed to understand complex questions and provide step-by-step instructions to guide users through various product-related processes. Mavenoid is trusted by leading product companies and focuses on resolving customer questions efficiently. The tool optimizes help centers for SEO, offers product insights to increase revenue, and provides support in multiple languages. It is known for reducing incoming inquiries and offering a seamless support experience.

Unthread is an AI-powered support tool designed to streamline and automate customer support processes within Slack. It offers features such as AI-generated support responses, shared email inbox integration, in-app live chat, and ticket tracking. Unthread helps teams prioritize, assign, and resolve support tickets efficiently by leveraging AI technology. It also allows for seamless integration with task managers, CRMs, and other tools to enhance support workflows.

SupportLogic is a cloud-based support experience management platform that uses AI to help businesses improve their customer support operations. The platform provides a range of features, including sentiment analysis, case routing, and quality monitoring, that can help businesses to identify and resolve customer issues quickly and efficiently. SupportLogic also offers a number of integrations with popular CRM and ticketing systems, making it easy to implement and use.

Open is an AI-powered customer support tool that automates responses to customer queries. It uses artificial intelligence to understand and respond to customer messages, providing quick and accurate solutions. Open streamlines the customer support process, saving time and improving efficiency for businesses. With its AI autopilot feature, Open can handle a large volume of customer inquiries without human intervention, ensuring round-the-clock support for users. The tool is designed to enhance customer satisfaction and optimize support operations.

My AskAI is an affordable Zendesk AI alternative that provides AI customer support solutions. It aims to help businesses enhance their customer support efficiency by deflecting up to 75% of customer support requests with AI technology. The tool is 5-10 times cheaper than Zendesk's AI features, offering cost-effective AI resolution at only $0.10 per conversation. My AskAI seamlessly integrates with Zendesk's App Marketplace, allowing businesses to set up AI support agent quickly without the need for extensive training or system replacement. The tool also emphasizes the importance of human touch in customer support, enabling a smooth AI + Human customer support experience.

Customerly is an AI-powered customer service solution that helps businesses automate support tasks, improve response times, and enhance customer satisfaction. It offers a range of features including AI chatbots, AI-powered response generation, global support, and a unified help desk. Customerly's AI capabilities enable it to learn from knowledge bases and canned responses, provide seamless assistance at any conversation stage, simplify complex tasks, and escalate to human agents when necessary.

ioni.ai is an AI application that offers ChatGPT-4 solution for customer support. It is a smart chatbot based on the latest AI technology, designed to handle general inquiries, complex questions, and user-specific requests. The application streamlines workflow with immediate responses, brings CSAT scores to a new level, and ensures human-in-the-loop verification for quality control. With self-learning capabilities, ioni.ai constantly improves its responses and provides accurate solutions to customer inquiries.

BoldDesk by Syncfusion is a comprehensive customer service software designed to effortlessly resolve 70% of customer inquiries. It offers features such as ticketing system, live chat support, omnichannel inbox, knowledge base, task management, and AI Copilot. The application aims to enhance customer service efficiency through automation, collaboration, and customization. BoldDesk provides workflow automation, contact management, reports & analytics, mobile app, customer portal, apps & integrations, and satisfaction survey (CSAT). It caters to startups, small businesses, and enterprises, offering solutions for email ticketing, shared inbox software, multi-brand help desk, internal help desk software, trouble ticketing software, and embedded help widgets.

LifeShack is an AI-powered job search tool that revolutionizes the job application process. It automates job searching, evaluation, and application submission, saving users time and increasing their chances of landing top-notch opportunities. With features like automatic job matching, AI-optimized cover letters, and tailored resumes, LifeShack streamlines the job search experience and provides peace of mind to job seekers.

Chatsimple's Agent Builder Platform is an AI-powered tool that allows users to create and customize chatbots for various purposes. The platform offers a user-friendly interface with drag-and-drop functionality, making it easy for users to design conversational agents without any coding knowledge. With advanced natural language processing capabilities, the chatbots built on this platform can engage with users in a human-like manner, providing personalized responses and assistance. Chatsimple's Agent Builder Platform is suitable for businesses looking to enhance customer support, automate repetitive tasks, and improve overall user experience.

TalkTonic AI is an innovative AI chat application that provides users with a seamless and interactive chat experience. The application utilizes advanced AI technology to understand and respond to user queries in real-time, making it a valuable tool for communication and customer support. With its user-friendly interface and intelligent features, TalkTonic AI is designed to enhance user engagement and streamline communication processes.

Sapling is a language model copilot and API for businesses. It provides real-time suggestions to help sales, support, and success teams more efficiently compose personalized responses. Sapling also offers a variety of features to help businesses improve their customer service, including: * Autocomplete Everywhere: Provides deep learning-powered autocomplete suggestions across all messaging platforms, allowing agents to compose replies more quickly. * Sapling Suggest: Retrieves relevant responses from a team response bank and allows agents to respond more quickly to customer inquiries by simply clicking on suggested responses in real time. * Snippet macros: Allow for quick insertion of common responses. * Grammar and language quality improvements: Sapling catches 60% more language quality issues than other spelling and grammar checkers using a machine learning system trained on millions of English sentences. * Enterprise teams can define custom settings for compliance and content governance. * Distribute knowledge: Ensure team knowledge is shared in a snippet library accessible on all your web applications. * Perform blazing fast search on your knowledge library for compliance, upselling, training, and onboarding.

This application is an AI-powered developer relations agent that can automate and consolidate manual developer support. It can automate onboarding and support for developers, and provide insights to improve documentation. The application is trained on technical developer documentation to automate repetitive questions, leading to cost savings, reduced response waiting time, and increased automation of support requests.

Userscom is an AI-powered ticketing software that helps businesses respond to customer queries faster and more efficiently. It uses AI to identify important tasks, create to-dos, and organize tickets into tabs. Userscom also integrates with websites in multiple ways, making it easy for businesses to collect and respond to customer inquiries.

Goast.ai is an AI assistant designed to help engineering teams resolve errors and exceptions faster by automatically analyzing and fixing issues from error logs. It offers real-time bug fixes, root cause analysis, and automated bug fixing processes, ultimately saving time and improving productivity for development teams. Goast integrates with popular observability tools, supports various frameworks and languages, and provides a user-friendly interface for seamless collaboration and feedback.

Thales Labs is a premier AI research lab and incubator empowering entrepreneurs and domain experts to revolutionize industries with large language models and web3. They focus on fostering innovation in sectors like Insurance, Finance, Healthcare, Pharma, Law, and Journalism. The user-friendly app allows experts to build AI applications using their natural language skills, with support from skilled engineers for complex challenges. Join Thales Labs to transform industries, unlock new opportunities, and create value with AI-driven innovation.

Nametag is an identity verification solution designed specifically for IT helpdesks. It helps businesses prevent social engineering attacks, account takeovers, and data breaches by verifying the identity of users at critical moments, such as password resets, MFA resets, and high-risk transactions. Nametag's unique approach to identity verification combines mobile cryptography, device telemetry, and proprietary AI models to provide unmatched security and better user experiences.

Anthropic is a research and deployment company founded in 2021 by former OpenAI researchers Dario Amodei, Daniela Amodei, and Geoffrey Irving. The company is developing large language models, including Claude, a multimodal AI model that can perform a variety of language-related tasks, such as answering questions, generating text, and translating languages.

The AI21 Labs Python SDK is a comprehensive tool for interacting with the AI21 API. It provides functionalities for chat completions, conversational RAG, token counting, error handling, and support for various cloud providers like AWS, Azure, and Vertex. The SDK offers both synchronous and asynchronous usage, along with detailed examples and documentation. Users can quickly get started with the SDK to leverage AI21's powerful models for various natural language processing tasks.

AirSane is a SANE frontend and scanner server that supports Apple's AirScan protocol. It automatically detects scanners and publishes them through mDNS. Acquired images can be transferred in JPEG, PNG, and PDF/raster format. The tool is intended to be used with AirScan/eSCL clients such as Apple's Image Capture, sane-airscan on Linux, and the eSCL client built into Windows 10 and 11. It provides a simple web interface and encodes images on-the-fly to keep memory/storage demands low, making it suitable for devices like Raspberry Pi. Authentication and secure communication are supported in conjunction with a proxy server like nginx. AirSane has been reverse-engineered from Apple's AirScanScanner client communication protocol and offers a range of installation and configuration options for different operating systems.

Awesome_GPT_Super_Prompting is a repository that provides resources related to Jailbreaks, Leaks, Injections, Libraries, Attack, Defense, and Prompt Engineering. It includes information on ChatGPT Jailbreaks, GPT Assistants Prompt Leaks, GPTs Prompt Injection, LLM Prompt Security, Super Prompts, Prompt Hack, Prompt Security, Ai Prompt Engineering, and Adversarial Machine Learning. The repository contains curated lists of repositories, tools, and resources related to GPTs, prompt engineering, prompt libraries, and secure prompting. It also offers insights into Cyber-Albsecop GPT Agents and Super Prompts for custom GPT usage.

AirBattery is a tool for Mac that allows users to monitor the battery levels of all their connected devices, such as iPhone, iPad, and Apple Watch, and display this information in the Dock, menu bar, or widgets. It automatically detects devices that support wireless battery monitoring and provides a seamless user experience without the need for manual configuration. Users can customize the display settings, hide specific devices, and easily manage their battery information. The tool requires macOS 11.0 or higher and offers a convenient way to keep track of multiple device battery levels from a single interface.

Bytedesk is an AI-powered customer service and team instant messaging tool that offers features like enterprise instant messaging, online customer service, large model AI assistant, and local area network file transfer. It supports multi-level organizational structure, role management, permission management, chat record management, seating workbench, work order system, seat management, data dashboard, manual knowledge base, skill group management, real-time monitoring, announcements, sensitive words, CRM, report function, and integrated customer service workbench services. The tool is designed for team use with easy configuration throughout the company, and it allows file transfer across platforms using WiFi/hotspots without the need for internet connection.

Retro AIM Server is an instant messaging server that revives AOL Instant Messenger clients from the 2000s. It supports Windows AIM client versions 5.0-5.9, away messages, buddy icons, buddy list, chat rooms, instant messaging, user profiles, blocking/visibility toggle/idle notification, and warning. The Management API provides functionality for administering the server, including listing users, creating users, changing passwords, and listing active sessions.

Rew1ndAI2024 is a tool designed to activate and manage licenses for a specific software on Windows 10/11. It provides features such as activation license, freezing the trial period, and resetting activation/trial. The tool uses the registry lock method and requires an internet connection for certain operations.

The AIDA64 Activation Tool is a software solution for activating AIDA64, simplifying the activation process, supporting key generation, and enabling license management. It provides functions such as activation using valid credentials or key file, key generation for program activation, and license reset to resolve activation issues. The tool is designed for Windows 10 or Windows 11 with minimum system requirements of 4 GB RAM and 100 MB available space. An internet connection is required for activation. Users can download the activator from the release page and contribute to the program by forking the repository, making changes, and creating pull requests. The project is licensed under the Apache License 2.0.

Refact.ai is an open-source AI coding assistant that boosts developer's productivity. It supports 25+ programming languages and offers features like code completion, AI Toolbox for code explanation and refactoring, integrated in-IDE chat, and self-hosting or cloud version. The Enterprise plan provides enhanced customization, security, fine-tuning, user statistics, efficient inference, priority support, and access to 20+ LLMs for up to 50 engineers per GPU.

aiograpi is an asynchronous Instagram API wrapper for Python that allows users to interact with various Instagram functionalities such as retrieving public data of users, posts, stories, followers, and following users, managing proxy servers and challenge resolver, login by different methods, managing messages and threads, downloading and uploading various types of content, working with insights, likes, comments, and more. It is designed for testing or research purposes rather than production business use.

SalesGPT is an open-source AI agent designed for sales, utilizing context-awareness and LLMs to work across various communication channels like voice, email, and texting. It aims to enhance sales conversations by understanding the stage of the conversation and providing tools like product knowledge base to reduce errors. The agent can autonomously generate payment links, handle objections, and close sales. It also offers features like automated email communication, meeting scheduling, and integration with various LLMs for customization. SalesGPT is optimized for low latency in voice channels and ensures human supervision where necessary. The tool provides enterprise-grade security and supports LangSmith tracing for monitoring and evaluation of intelligent agents built on LLM frameworks.

ReVA (Reverse Engineering Assistant) is a project aimed at building a disassembler agnostic AI assistant for reverse engineering tasks. It utilizes a tool-driven approach, providing small tools to the user to empower them in completing complex tasks. The assistant is designed to accept various inputs, guide the user in correcting mistakes, and provide additional context to encourage exploration. Users can ask questions, perform tasks like decompilation, class diagram generation, variable renaming, and more. ReVA supports different language models for online and local inference, with easy configuration options. The workflow involves opening the RE tool and program, then starting a chat session to interact with the assistant. Installation includes setting up the Python component, running the chat tool, and configuring the Ghidra extension for seamless integration. ReVA aims to enhance the reverse engineering process by breaking down actions into small parts, including the user's thoughts in the output, and providing support for monitoring and adjusting prompts.

ChatDev IDE is a tool for building your AI agent, Whether it's NPCs in games or powerful agent tools, you can design what you want for this platform. It accelerates prompt engineering through **JavaScript Support** that allows implementing complex prompting techniques.

Evalverse is an open-source project designed to support Large Language Model (LLM) evaluation needs. It provides a standardized and user-friendly solution for processing and managing LLM evaluations, catering to AI research engineers and scientists. Evalverse supports various evaluation methods, insightful reports, and no-code evaluation processes. Users can access unified evaluation with submodules, request evaluations without code via Slack bot, and obtain comprehensive reports with scores, rankings, and visuals. The tool allows for easy comparison of scores across different models and swift addition of new evaluation tools.

LSP-AI is an open source language server designed to enhance software engineers' productivity by integrating AI-powered functionality into various text editors. It serves as a backend for completion with large language models and offers features like unified AI capabilities, simplified plugin development, enhanced collaboration, broad compatibility with editors supporting Language Server Protocol, flexible LLM backend support, and commitment to staying updated with the latest advancements in LLM-driven software development. The tool aims to centralize open-source development work, provide a collaborative platform for developers, and offer a future-ready solution for AI-powered assistants in text editors.

ReEdgeGPT is a tool designed for reverse engineering the chat feature of the new version of Bing. It provides documentation and guidance on how to collect and use cookies to access the chat feature. The tool allows users to create a chatbot using the collected cookies and interact with the Bing GPT chatbot. It also offers support for different modes like Copilot and Bing, along with plugins for various tasks. The tool covers historical information about Rome, the Lazio region, and provides troubleshooting tips for common issues encountered while using the tool.

ell is a lightweight, functional prompt engineering framework that treats prompts as programs rather than strings. It provides tools for prompt versioning, monitoring, and visualization, as well as support for multimodal inputs and outputs. The framework aims to simplify the process of prompt engineering for language models.

This course has 18 lessons. Each lesson covers its own topic so start wherever you like! Lessons are labeled either "Learn" lessons explaining a Generative AI concept or "Build" lessons that explain a concept and code examples in both **Python** and **TypeScript** when possible. Each lesson also includes a "Keep Learning" section with additional learning tools. **What You Need** * Access to the Azure OpenAI Service **OR** OpenAI API - _Only required to complete coding lessons_ * Basic knowledge of Python or Typescript is helpful - *For absolute beginners check out these Python and TypeScript courses. * A Github account to fork this entire repo to your own GitHub account We have created a **Course Setup** lesson to help you with setting up your development environment. Don't forget to star (🌟) this repo to find it easier later. ## 🧠 Ready to Deploy? If you are looking for more advanced code samples, check out our collection of Generative AI Code Samples in both **Python** and **TypeScript**. ## 🗣️ Meet Other Learners, Get Support Join our official AI Discord server to meet and network with other learners taking this course and get support. ## 🚀 Building a Startup? Sign up for Microsoft for Startups Founders Hub to receive **free OpenAI credits** and up to **$150k towards Azure credits to access OpenAI models through Azure OpenAI Services**. ## 🙏 Want to help? Do you have suggestions or found spelling or code errors? Raise an issue or Create a pull request ## 📂 Each lesson includes: * A short video introduction to the topic * A written lesson located in the README * Python and TypeScript code samples supporting Azure OpenAI and OpenAI API * Links to extra resources to continue your learning ## 🗃️ Lessons | | Lesson Link | Description | Additional Learning | | :-: | :------------------------------------------------------------------------------------------------------------------------------------------: | :---------------------------------------------------------------------------------------------: | ------------------------------------------------------------------------------ | | 00 | Course Setup | **Learn:** How to Setup Your Development Environment | Learn More | | 01 | Introduction to Generative AI and LLMs | **Learn:** Understanding what Generative AI is and how Large Language Models (LLMs) work. | Learn More | | 02 | Exploring and comparing different LLMs | **Learn:** How to select the right model for your use case | Learn More | | 03 | Using Generative AI Responsibly | **Learn:** How to build Generative AI Applications responsibly | Learn More | | 04 | Understanding Prompt Engineering Fundamentals | **Learn:** Hands-on Prompt Engineering Best Practices | Learn More | | 05 | Creating Advanced Prompts | **Learn:** How to apply prompt engineering techniques that improve the outcome of your prompts. | Learn More | | 06 | Building Text Generation Applications | **Build:** A text generation app using Azure OpenAI | Learn More | | 07 | Building Chat Applications | **Build:** Techniques for efficiently building and integrating chat applications. | Learn More | | 08 | Building Search Apps Vector Databases | **Build:** A search application that uses Embeddings to search for data. | Learn More | | 09 | Building Image Generation Applications | **Build:** A image generation application | Learn More | | 10 | Building Low Code AI Applications | **Build:** A Generative AI application using Low Code tools | Learn More | | 11 | Integrating External Applications with Function Calling | **Build:** What is function calling and its use cases for applications | Learn More | | 12 | Designing UX for AI Applications | **Learn:** How to apply UX design principles when developing Generative AI Applications | Learn More | | 13 | Securing Your Generative AI Applications | **Learn:** The threats and risks to AI systems and methods to secure these systems. | Learn More | | 14 | The Generative AI Application Lifecycle | **Learn:** The tools and metrics to manage the LLM Lifecycle and LLMOps | Learn More | | 15 | Retrieval Augmented Generation (RAG) and Vector Databases | **Build:** An application using a RAG Framework to retrieve embeddings from a Vector Databases | Learn More | | 16 | Open Source Models and Hugging Face | **Build:** An application using open source models available on Hugging Face | Learn More | | 17 | AI Agents | **Build:** An application using an AI Agent Framework | Learn More | | 18 | Fine-Tuning LLMs | **Learn:** The what, why and how of fine-tuning LLMs | Learn More |

GPT-Engineer is a tool that allows you to specify a software in natural language, sit back and watch as an AI writes and executes the code, and ask the AI to implement improvements.

Awesome GPT Prompt Engineering is a curated list of resources, tools, and shiny things for GPT prompt engineering. It includes roadmaps, guides, techniques, prompt collections, papers, books, communities, prompt generators, Auto-GPT related tools, prompt injection information, ChatGPT plug-ins, prompt engineering job offers, and AI links directories. The repository aims to provide a comprehensive guide for prompt engineering enthusiasts, covering various aspects of working with GPT models and improving communication with AI tools.

Third-line technical support engineer, providing advanced IT assistance.

Drop your Support Log Here, Allowing it to automatically generate concise summaries reporting to the tech team.

Microsoft 365 support agent, redirects admin-level requests to PCT Support.

Assists in resolving technical issues in field operations.

Apple product support expert

Your communication assistant, TechTalker, simplifies messaging for software engineers with clarity and ease.

Líder en soporte técnico, único y multilingüe.

GTP with information about Trellix ETP solution

Your Friendly Public Linux Expert

Rich in Istio knowledge, with a focus on configurations, troubleshooting, and bug reporting.

Formal and professional Linux Kernel Expert, adept in technical jargon.

Expert in email system setup and guidance, adhering to strict rules.

Expert in cloud computing, offering insights on services, security, and infrastructure.

Linux运维支持与资源推荐

Your Linux coding assistant.

An Oracle database expert offering guidance and solutions.

Sitecore expert MVPinny at your service!

Focused on electronic & mechanical product engineering support.

"DueDiligencePro AI" is engineered to support businesses and investment professionals by conducting thorough due diligence on mergers, acquisitions, investments, and other business ventures.

Sofware Engineer Copilot. Skilled Sofware Engineer Assistant for software development support. @JacquesGariepy