Best AI tools for< Contact Center Supervisor >

Balto is a real-time guidance platform designed for contact centers, powered by AI technology. It offers features such as real-time coaching, QA copilot, notetaking automation, and integrations with various CCaaS systems. Balto aims to improve agent performance, enhance customer experience, ensure compliance, and drive sales growth through behavior change and perfect conversations on every call.

Talkdesk is an AI-powered cloud contact center platform that helps businesses deliver exceptional customer experiences, reduce costs, and improve operational efficiencies. It offers a range of AI-driven solutions for industries, self-service, omnichannel engagement, workforce management, employee collaboration, and customer experience analytics. With features like automating customer self-service, empowering agents, generating insights, and customizing workflows, Talkdesk aims to revolutionize customer service through the power of AI.

Convin is an omnichannel contact center platform powered by conversation intelligence. It offers a full-stack conversations QA platform for contact centers, AI learning management system for faster agent onboarding, real-time agent assist for improved conversions, automated agent coaching for personalized training, supervisor assist for tracking and assistance, and insights to collect 100% of customer intelligence. The platform also provides automated QA to audit and score customer conversations, analytics for quality management, and a mobile app for on-the-go access. Convin helps businesses in various industries like sales, support, compliance, collection, retention, healthtech, fintech, insurtech, edtech, real estate, hospitality & travel, and BPO to enhance customer interactions and drive revenue.

Enthu.AI is a Conversation Intelligence Software designed for Contact Centers to boost agent performance, understand customer sentiment, and improve revenue. The AI-powered tool automates sales monitoring, compliance, and customer experience enhancement by capturing and analyzing customer voice across various communication channels. It provides insights for multiple teams, runs automated Quality Management programs, and coaches sales agents to improve their performance. Enthu.AI helps in driving consistency in revenue and predictability in outcomes for over 100 brands, making call quality monitoring and customer conversation data analysis more efficient and effective.

Observe.AI is a conversation intelligence software designed for contact centers, offering a suite of AI-powered tools to enhance customer interactions, support agents in real-time, and improve overall customer satisfaction. The platform combines advanced analytics, automation, and real-time assistance to drive continuous improvement and boost operational efficiency. Trusted by over 350 enterprises worldwide, Observe.AI helps businesses transform customer conversations into actionable insights, leading to measurable results such as increased sales conversions, improved compliance adherence, and enhanced customer sentiment.

UJET is a cloud-based contact center platform that provides a variety of features to help businesses improve their customer experience. These features include omnichannel support, AI-powered virtual agents, and real-time analytics. UJET is designed to be easy to use and affordable, making it a good option for businesses of all sizes.

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform call and contact centers into customer engagement centers of excellence. Our AI-powered solutions help businesses deliver exceptional customer experiences, improve operational efficiency, and reduce costs. With Five9, you can: * Empower agents to deliver results anywhere * Improve CX with practical AI * Find efficiency with AI & automation * Scale with AI & digital workforce * Realize results with Five9

Genesys is a cloud-based contact center software that provides businesses with a variety of tools to improve customer experience. These tools include web messaging, live chat, chatbots, and AI-powered analytics. Genesys also offers a variety of integrations with other business applications, such as CRM and ERP systems.

Leapmax is a workforce analytics software designed to enhance operational efficiency by improving employee productivity, ensuring data security, facilitating communication and collaboration, and managing compliance. The application offers features such as productivity management, data security, remote team collaboration, reporting management, and network health monitoring. Leapmax provides advantages like AI-based user detection, real-time activity tracking, remote co-browsing, collaboration suite, and actionable analytics. However, some disadvantages include the need for employee monitoring, potential privacy concerns, and dependency on internet connectivity. The application is commonly used by contact centers, outsourcers, enterprises, and back offices. Users can perform tasks like productivity monitoring, app usage tracking, communication and collaboration, compliance management, and remote workforce monitoring.

Teneo.ai is an AI-driven platform that redefines contact center AI, customer service automation, and conversational IVR systems. It offers advanced TLML technology to boost AI accuracy to over +95% and enhance efficiency in customer interactions. Teneo helps contact centers achieve significant cost savings, reduce call misrouting, and engage customers proactively with personalized care. The platform is designed for high-volume contact centers seeking to elevate customer interaction quality without complexity, providing transformative results within hours.

Cresta AI is a generative AI platform built for the contact center and trained on your data. It provides a suite of products that use AI to improve contact center performance, including Conversation Intelligence, Agent Assist, Knowledge Assist, and Virtual Agent. Cresta AI is used by leading companies in a variety of industries, including financial services, healthcare, and retail.

Cresta AI is an enterprise-grade Gen AI platform designed for the contact center, offering a suite of intelligent products that analyze conversations, provide real-time guidance to agents, and drive transformative results for Fortune 500 companies. The platform leverages generative AI to deliver targeted automation, personalized coaching, and AI-native management solutions, all trained on the user's data. Cresta's no-code command center empowers non-technical leaders to deploy AI models effortlessly, ensuring businesses can adapt and evolve seamlessly. With a focus on enhancing sales, customer care, retention, and collections processes, Cresta aims to revolutionize contact center operations with cutting-edge AI technology.

Prosodica is a contact center analytics platform that uses AI and machine learning to analyze conversational speech behaviors and non-verbal measures to provide a human-like perspective of conversational quality. It helps businesses optimize operations, improve agent performance, and increase customer loyalty.

Prosodica is a cloud-based contact center analytics platform that uses AI and machine learning to analyze 100% of customer interactions. It provides real-time insights into agent performance, customer satisfaction, and business trends. Prosodica helps contact centers improve their operations, increase agent productivity, and drive customer loyalty.

NICE CXone is a leading customer experience (CX) AI platform that helps organizations deliver exceptional customer experiences. With its unified interaction-centric platform, rich CX capabilities, and AI purpose-built for CX, NICE CXone empowers businesses to optimize and scale their CX operations, boost efficiency, and strengthen brand value.

SymTrain is an AI-powered platform that automates training and coaching for contact center agents. By utilizing simulations and AI technology, SymTrain offers a cost-effective solution that enhances agent performance, reduces training time, and improves overall customer satisfaction. The platform provides automated role-play scenarios, consistent feedback, and data-driven coaching to help organizations streamline their training processes and achieve better results. SymTrain revolutionizes how companies train and coach their agents, leading to increased efficiency, revenue, and customer satisfaction.

ConvoZen.AI is a leading AI-driven conversational intelligence platform that provides businesses with insights and tools to improve their customer interactions. The platform offers a range of features, including AI-powered insights and key moment identification, conversation sentiment analysis, automated compliance audit, agent performance management, and custom reports and analytics. ConvoZen.AI integrates with enterprise CRM, emails, and other systems to provide real-time alerts and actionable insights. The platform is designed to help businesses improve sales, customer experience, compliance, and agent performance.

Collab is a contact center software that enables digital transformation and helps achieve the right balance between Automation and Human Interaction. It provides enhanced experiences, resolves customer issues quickly and easily, fosters strong and trusty relationships, turns data into powerful insights, and empowers agents. Collab relies on its omnichannel solution, AI, CRM integration, data-driven insights, and empowered teams to provide seamless experiences.

Regal is an AI-powered contact center software that leverages AI agents and automated personalization to drive better sales, support, and retention. It offers a range of products and solutions tailored for complex enterprises, with features such as Generative AI for contact centers, AI phone agents, AI SMS agents, unified customer profile analytics, journey builder, IVR, sales dialer, branded caller ID, spam remediation, and more. Regal aims to transform customer conversations by providing super-human agents and tools to empower teams, resulting in game-changing outcomes for high-consideration industries.

Level AI is a provider of artificial intelligence (AI)-powered solutions for call centers. Its products include GenAI-automated Quality Assurance, Contact Center and Business Analytics, GenAI-powered VoC Insights, AgentGPT Real-Time Agent Assist, Agent Coaching, Agent Screen Recording, and Artificial Intelligence Integrations. Level AI's solutions are designed to help businesses improve customer experience, increase efficiency, and reduce costs. The company's customers include some of the world's leading customer service organizations, such as Brex and ezCater.

The Amazon Transcribe Live Call Analytics (LCA) with Agent Assist Sample Solution is designed to help contact centers assess and optimize caller experiences in real time. It leverages Amazon machine learning services like Amazon Transcribe, Amazon Comprehend, and Amazon SageMaker to transcribe and extract insights from contact center audio. The solution provides real-time supervisor and agent assist features, integrates with existing contact centers, and offers a scalable, cost-effective approach to improve customer interactions. The end-to-end architecture includes features like live call transcription, call summarization, AI-powered agent assistance, and real-time analytics. The solution is event-driven, ensuring low latency and seamless processing flow from ingested speech to live webpage updates.

The AI Data Science Team of Copilots is an AI-powered data science team that uses agents to help users perform common data science tasks 10X faster. It includes agents specializing in data cleaning, preparation, feature engineering, modeling, and interpretation of business problems. The project is a work in progress with new data science agents to be released soon. Disclaimer: This project is for educational purposes only and not intended to replace a company's data science team. No warranties or guarantees are provided, and the creator assumes no liability for financial loss.

ChatWiki is an open-source knowledge base AI question-answering system. It is built on large language models (LLM) and retrieval-augmented generation (RAG) technologies, providing out-of-the-box data processing, model invocation capabilities, and helping enterprises quickly build their own knowledge base AI question-answering systems. It offers exclusive AI question-answering system, easy integration of models, data preprocessing, simple user interface design, and adaptability to different business scenarios.

A lightweight, functional, and composable framework for building AI agents that work together to solve complex tasks. Built with TypeScript and designed to be serverless-ready. Fabrice embraces functional programming principles, remains stateless, and stays focused on composability. It provides core concepts like easy teamwork creation, infrastructure-agnosticism, statelessness, and includes all tools and features needed to build AI teams. Agents are specialized workers with specific roles and capabilities, able to call tools and complete tasks. Workflows define how agents collaborate to achieve a goal, with workflow states representing the current state of the workflow. Providers handle requests to the LLM and responses. Tools extend agent capabilities by providing concrete actions they can perform. Execution involves running the workflow to completion, with options for custom execution and BDD testing.

GenAI Agents is a comprehensive repository for developing and implementing Generative AI (GenAI) agents, ranging from simple conversational bots to complex multi-agent systems. It serves as a valuable resource for learning, building, and sharing GenAI agents, offering tutorials, implementations, and a platform for showcasing innovative agent creations. The repository covers a wide range of agent architectures and applications, providing step-by-step tutorials, ready-to-use implementations, and regular updates on advancements in GenAI technology.

Supervisely is a computer vision platform that provides a range of tools and services for developing and deploying computer vision solutions. It includes a data labeling platform, a model training platform, and a marketplace for computer vision apps. Supervisely is used by a variety of organizations, including Fortune 500 companies, research institutions, and government agencies.

SalesGPT is an open-source AI agent designed for sales, utilizing context-awareness and LLMs to work across various communication channels like voice, email, and texting. It aims to enhance sales conversations by understanding the stage of the conversation and providing tools like product knowledge base to reduce errors. The agent can autonomously generate payment links, handle objections, and close sales. It also offers features like automated email communication, meeting scheduling, and integration with various LLMs for customization. SalesGPT is optimized for low latency in voice channels and ensures human supervision where necessary. The tool provides enterprise-grade security and supports LangSmith tracing for monitoring and evaluation of intelligent agents built on LLM frameworks.

R1-searcher is a tool designed to incentivize the search capability in large reasoning models (LRMs) via reinforcement learning. It enables LRMs to invoke web search and obtain external information during the reasoning process by utilizing a two-stage outcome-supervision reinforcement learning approach. The tool does not require instruction fine-tuning for cold start and is compatible with existing Base LLMs or Chat LLMs. It includes training code, inference code, model checkpoints, and a detailed technical report.

MedicalGPT is a training medical GPT model with ChatGPT training pipeline, implement of Pretraining, Supervised Finetuning, RLHF(Reward Modeling and Reinforcement Learning) and DPO(Direct Preference Optimization).

Janus is a series of unified multimodal understanding and generation models, including Janus-Pro, Janus, and JanusFlow. Janus-Pro is an advanced version that improves both multimodal understanding and visual generation significantly. Janus decouples visual encoding for unified multimodal understanding and generation, surpassing previous models. JanusFlow harmonizes autoregression and rectified flow for unified multimodal understanding and generation, achieving comparable or superior performance to specialized models. The models are available for download and usage, supporting a broad range of research in academic and commercial communities.

LLaMA Factory is a unified framework for fine-tuning 100+ large language models (LLMs) with various methods, including pre-training, supervised fine-tuning, reward modeling, PPO, DPO and ORPO. It features integrated algorithms like GaLore, BAdam, DoRA, LongLoRA, LLaMA Pro, LoRA+, LoftQ and Agent tuning, as well as practical tricks like FlashAttention-2, Unsloth, RoPE scaling, NEFTune and rsLoRA. LLaMA Factory provides experiment monitors like LlamaBoard, TensorBoard, Wandb, MLflow, etc., and supports faster inference with OpenAI-style API, Gradio UI and CLI with vLLM worker. Compared to ChatGLM's P-Tuning, LLaMA Factory's LoRA tuning offers up to 3.7 times faster training speed with a better Rouge score on the advertising text generation task. By leveraging 4-bit quantization technique, LLaMA Factory's QLoRA further improves the efficiency regarding the GPU memory.

Qbot is an AI-oriented automated quantitative investment platform that supports diverse machine learning modeling paradigms, including supervised learning, market dynamics modeling, and reinforcement learning. It provides a full closed-loop process from data acquisition, strategy development, backtesting, simulation trading to live trading. The platform emphasizes AI strategies such as machine learning, reinforcement learning, and deep learning, combined with multi-factor models to enhance returns. Users with some Python knowledge and trading experience can easily utilize the platform to address trading pain points and gaps in the market.

Qlib is an open-source, AI-oriented quantitative investment platform that supports diverse machine learning modeling paradigms, including supervised learning, market dynamics modeling, and reinforcement learning. It covers the entire chain of quantitative investment, from alpha seeking to order execution. The platform empowers researchers to explore ideas and implement productions using AI technologies in quantitative investment. Qlib collaboratively solves key challenges in quantitative investment by releasing state-of-the-art research works in various paradigms. It provides a full ML pipeline for data processing, model training, and back-testing, enabling users to perform tasks such as forecasting market patterns, adapting to market dynamics, and modeling continuous investment decisions.

MonikA.I. submod is a project that enhances Monika After Story mod with various AI features. It utilizes multiple AI models for text generation, text-to-speech, speech-to-text, emotion detection, and NLI classification. Users can interact with Monika through chatbots, voice commands, and game actions. The project is compatible with MAS v0.12.15 and supports Windows, Linux, and MacOS. It offers a user-friendly installation process and detailed usage instructions for different AI functionalities.

Nexior allows users to deploy their own AI application site in minutes, offering services like GPT, Midjourney, ChatDoc, QrArt, etc. Users can use the platform without any development experience, AI account purchases, API support concerns, or payment system configurations. It supports various features such as GPT 3.5/4.0, Midjourney modes, unlimited document uploads, artistic QR code generation, payment and referral systems, and user system support. Nexior is open source, free under the MIT license, and easy to configure and deploy.

Cosdata is a cutting-edge AI data platform designed to power the next generation search pipelines. It features immutability, version control, and excels in semantic search, structured knowledge graphs, hybrid search capabilities, real-time search at scale, and ML pipeline integration. The platform is customizable, scalable, efficient, enterprise-grade, easy to use, and can manage multi-modal data. It offers high performance, indexing, low latency, and high requests per second. Cosdata is designed to meet the demands of modern search applications, empowering businesses to harness the full potential of their data.

CAMEL is an open-source library designed for the study of autonomous and communicative agents. We believe that studying these agents on a large scale offers valuable insights into their behaviors, capabilities, and potential risks. To facilitate research in this field, we implement and support various types of agents, tasks, prompts, models, and simulated environments.

A knowledgeable guide on customer service best practices and terminology.

Expert on extraterrestrial abductions and close encounters, with a verification process for accuracy.

Crafts tailored Constant Contact emails and competitor analysis

Engaging, informative bot for congressional contact.

A guide for practicing CE5 contact protocol with a calm and respectful approach.

Please contact accounts

The Bot provides guidance and contact for auto-hypnosis sessions

Pet Grooming and Boarding Services store pet owner contact information, pet health data, and service preferences.

Expert in nano silver tech, includes contact info in ads.

Strategize, Identify, Contact, Close

Data Privacy for Event Management and Ticketing Services handle personal data such as names, contact details, and payment information for event registrations and ticket purchases.

A comprehensive Nationwide database of law firms and lawyers, including specialties, locations, and contact information with live URLs.

A GPT pre-trained on duneSQL Farcaster tables, complex examples, and duneSQL syntax. Please reference the dune docs or contact @shoni.eth for errors

Clone and replicate the source site using a screenshot, while enabling continuous development and optimization capabilities. - 通过截图复制源站点前端代码，同时具备持续开发和优化功能。Any Issue: contact me @X: https://twitter.com/tb_xy09

Expert in Magento and Adobe Commerce, ready to share knowledge. For creation and support of Magento and Adobe Commerce stores - contact https://magenable.com.au

Travel expert offering advice on travel, travel insurance, packing, and ticket buying. Contact: abisong@jpsecurenet.com

Formal, technical expert in creating realistic, fictional IT logs. Contact: abisong@jpsecurenet.com

Freelancers and Independent Consultants, individuals in these roles often handle client data, project specifics, and personal contact information, requiring them to be vigilant about data privacy.

v1.0.0 ..on your feet. No spoonfed AI answers. Contact support: pligor.george@gmail.com

By combining the expertise of top career coaches with advanced AI, our GPT helps you excel in interviews across various job functions and levels. We've also compiled the most practical tips for you | We value your experience, please contact support@jobright.ai if you need support ❤️!