Best AI tools for< Contact Center Supervisor >

Balto is a real-time guidance platform designed for contact centers, powered by AI technology. It offers features such as real-time coaching, QA copilot, notetaking automation, and integrations with various CCaaS systems. Balto aims to improve agent performance, enhance customer experience, ensure compliance, and drive sales growth through behavior change and perfect conversations on every call.

Talkdesk is an AI-powered cloud contact center platform that helps businesses deliver exceptional customer experiences, reduce costs, and improve operational efficiencies. It offers a range of AI-driven solutions for industries, self-service, omnichannel engagement, workforce management, employee collaboration, and customer experience analytics. With features like automating customer self-service, empowering agents, generating insights, and customizing workflows, Talkdesk aims to revolutionize customer service through the power of AI.

Convin is an omnichannel contact center platform powered by conversation intelligence. It offers a full-stack conversations QA platform for contact centers, AI learning management system for faster agent onboarding, real-time agent assist for improved conversions, automated agent coaching for personalized training, supervisor assist for tracking and assistance, and insights to collect 100% of customer intelligence. The platform also provides automated QA to audit and score customer conversations, analytics for quality management, and a mobile app for on-the-go access. Convin helps businesses in various industries like sales, support, compliance, collection, retention, healthtech, fintech, insurtech, edtech, real estate, hospitality & travel, and BPO to enhance customer interactions and drive revenue.

Enthu.AI is a Conversation Intelligence Software designed for Contact Centers to boost agent performance, understand customer sentiment, and improve revenue. The AI-powered tool automates sales monitoring, compliance, and customer experience enhancement by capturing and analyzing customer voice across various communication channels. It provides insights for multiple teams, runs automated Quality Management programs, and coaches sales agents to improve their performance. Enthu.AI helps in driving consistency in revenue and predictability in outcomes for over 100 brands, making call quality monitoring and customer conversation data analysis more efficient and effective.

Observe.AI is a conversation intelligence software designed for contact centers, offering a suite of AI-powered tools to enhance customer interactions, support agents in real-time, and improve overall customer satisfaction. The platform combines advanced analytics, automation, and real-time assistance to drive continuous improvement and boost operational efficiency. Trusted by over 350 enterprises worldwide, Observe.AI helps businesses transform customer conversations into actionable insights, leading to measurable results such as increased sales conversions, improved compliance adherence, and enhanced customer sentiment.

UJET is a cloud-based contact center platform that provides a variety of features to help businesses improve their customer experience. These features include omnichannel support, AI-powered virtual agents, and real-time analytics. UJET is designed to be easy to use and affordable, making it a good option for businesses of all sizes.

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform call and contact centers into customer engagement centers of excellence. Our AI-powered solutions help businesses deliver exceptional customer experiences, improve operational efficiency, and reduce costs. With Five9, you can: * Empower agents to deliver results anywhere * Improve CX with practical AI * Find efficiency with AI & automation * Scale with AI & digital workforce * Realize results with Five9

Genesys is a cloud-based contact center software that provides businesses with a variety of tools to improve customer experience. These tools include web messaging, live chat, chatbots, and AI-powered analytics. Genesys also offers a variety of integrations with other business applications, such as CRM and ERP systems.

Leapmax is a workforce analytics software designed to enhance operational efficiency by improving employee productivity, ensuring data security, facilitating communication and collaboration, and managing compliance. The application offers features such as productivity management, data security, remote team collaboration, reporting management, and network health monitoring. Leapmax provides advantages like AI-based user detection, real-time activity tracking, remote co-browsing, collaboration suite, and actionable analytics. However, some disadvantages include the need for employee monitoring, potential privacy concerns, and dependency on internet connectivity. The application is commonly used by contact centers, outsourcers, enterprises, and back offices. Users can perform tasks like productivity monitoring, app usage tracking, communication and collaboration, compliance management, and remote workforce monitoring.

Teneo.ai is an AI-driven platform that redefines contact center AI, customer service automation, and conversational IVR systems. It offers advanced TLML technology to boost AI accuracy to over +95% and enhance efficiency in customer interactions. Teneo helps contact centers achieve significant cost savings, reduce call misrouting, and engage customers proactively with personalized care. The platform is designed for high-volume contact centers seeking to elevate customer interaction quality without complexity, providing transformative results within hours.

Cresta AI is a generative AI platform built for the contact center and trained on your data. It provides a suite of products that use AI to improve contact center performance, including Conversation Intelligence, Agent Assist, Knowledge Assist, and Virtual Agent. Cresta AI is used by leading companies in a variety of industries, including financial services, healthcare, and retail.

Cresta AI is an enterprise-grade Gen AI platform designed for the contact center, offering a suite of intelligent products that analyze conversations, provide real-time guidance to agents, and drive transformative results for Fortune 500 companies. The platform leverages generative AI to deliver targeted automation, personalized coaching, and AI-native management solutions, all trained on the user's data. Cresta's no-code command center empowers non-technical leaders to deploy AI models effortlessly, ensuring businesses can adapt and evolve seamlessly. With a focus on enhancing sales, customer care, retention, and collections processes, Cresta aims to revolutionize contact center operations with cutting-edge AI technology.

Prosodica is a contact center analytics platform that uses AI and machine learning to analyze conversational speech behaviors and non-verbal measures to provide a human-like perspective of conversational quality. It helps businesses optimize operations, improve agent performance, and increase customer loyalty.

Prosodica is a cloud-based contact center analytics platform that uses AI and machine learning to analyze 100% of customer interactions. It provides real-time insights into agent performance, customer satisfaction, and business trends. Prosodica helps contact centers improve their operations, increase agent productivity, and drive customer loyalty.

NICE CXone is a leading customer experience (CX) AI platform that helps organizations deliver exceptional customer experiences. With its unified interaction-centric platform, rich CX capabilities, and AI purpose-built for CX, NICE CXone empowers businesses to optimize and scale their CX operations, boost efficiency, and strengthen brand value.

SymTrain is an AI-powered platform that automates training and coaching for contact center agents. By utilizing simulations and AI technology, SymTrain offers a cost-effective solution that enhances agent performance, reduces training time, and improves overall customer satisfaction. The platform provides automated role-play scenarios, consistent feedback, and data-driven coaching to help organizations streamline their training processes and achieve better results. SymTrain revolutionizes how companies train and coach their agents, leading to increased efficiency, revenue, and customer satisfaction.

ConvoZen.AI is a leading AI-driven conversational intelligence platform that provides businesses with insights and tools to improve their customer interactions. The platform offers a range of features, including AI-powered insights and key moment identification, conversation sentiment analysis, automated compliance audit, agent performance management, and custom reports and analytics. ConvoZen.AI integrates with enterprise CRM, emails, and other systems to provide real-time alerts and actionable insights. The platform is designed to help businesses improve sales, customer experience, compliance, and agent performance.

Collab is a contact center software that enables digital transformation and helps achieve the right balance between Automation and Human Interaction. It provides enhanced experiences, resolves customer issues quickly and easily, fosters strong and trusty relationships, turns data into powerful insights, and empowers agents. Collab relies on its omnichannel solution, AI, CRM integration, data-driven insights, and empowered teams to provide seamless experiences.

Level AI is a provider of artificial intelligence (AI)-powered solutions for call centers. Its products include GenAI-automated Quality Assurance, Contact Center and Business Analytics, GenAI-powered VoC Insights, AgentGPT Real-Time Agent Assist, Agent Coaching, Agent Screen Recording, and Artificial Intelligence Integrations. Level AI's solutions are designed to help businesses improve customer experience, increase efficiency, and reduce costs. The company's customers include some of the world's leading customer service organizations, such as Brex and ezCater.

Genesys is a leading provider of omnichannel customer experience and contact center solutions. Its AI-powered platform, Genesys Cloud, helps businesses deliver personalized experiences at scale across all channels. Genesys serves over 8,000 organizations in more than 100 countries, including many of the world's largest and most successful companies.

The Amazon Transcribe Live Call Analytics (LCA) with Agent Assist Sample Solution is designed to help contact centers assess and optimize caller experiences in real time. It leverages Amazon machine learning services like Amazon Transcribe, Amazon Comprehend, and Amazon SageMaker to transcribe and extract insights from contact center audio. The solution provides real-time supervisor and agent assist features, integrates with existing contact centers, and offers a scalable, cost-effective approach to improve customer interactions. The end-to-end architecture includes features like live call transcription, call summarization, AI-powered agent assistance, and real-time analytics. The solution is event-driven, ensuring low latency and seamless processing flow from ingested speech to live webpage updates.

ChatWiki is an open-source knowledge base AI question-answering system. It is built on large language models (LLM) and retrieval-augmented generation (RAG) technologies, providing out-of-the-box data processing, model invocation capabilities, and helping enterprises quickly build their own knowledge base AI question-answering systems. It offers exclusive AI question-answering system, easy integration of models, data preprocessing, simple user interface design, and adaptability to different business scenarios.

Supervisely is a computer vision platform that provides a range of tools and services for developing and deploying computer vision solutions. It includes a data labeling platform, a model training platform, and a marketplace for computer vision apps. Supervisely is used by a variety of organizations, including Fortune 500 companies, research institutions, and government agencies.

SalesGPT is an open-source AI agent designed for sales, utilizing context-awareness and LLMs to work across various communication channels like voice, email, and texting. It aims to enhance sales conversations by understanding the stage of the conversation and providing tools like product knowledge base to reduce errors. The agent can autonomously generate payment links, handle objections, and close sales. It also offers features like automated email communication, meeting scheduling, and integration with various LLMs for customization. SalesGPT is optimized for low latency in voice channels and ensures human supervision where necessary. The tool provides enterprise-grade security and supports LangSmith tracing for monitoring and evaluation of intelligent agents built on LLM frameworks.

InternLM is a powerful language model series with features such as 200K context window for long-context tasks, outstanding comprehensive performance in reasoning, math, code, chat experience, instruction following, and creative writing, code interpreter & data analysis capabilities, and stronger tool utilization capabilities. It offers models in sizes of 7B and 20B, suitable for research and complex scenarios. The models are recommended for various applications and exhibit better performance than previous generations. InternLM models may match or surpass other open-source models like ChatGPT. The tool has been evaluated on various datasets and has shown superior performance in multiple tasks. It requires Python >= 3.8, PyTorch >= 1.12.0, and Transformers >= 4.34 for usage. InternLM can be used for tasks like chat, agent applications, fine-tuning, deployment, and long-context inference.

MedicalGPT is a training medical GPT model with ChatGPT training pipeline, implement of Pretraining, Supervised Finetuning, RLHF(Reward Modeling and Reinforcement Learning) and DPO(Direct Preference Optimization).

Qbot is an AI-oriented automated quantitative investment platform that supports diverse machine learning modeling paradigms, including supervised learning, market dynamics modeling, and reinforcement learning. It provides a full closed-loop process from data acquisition, strategy development, backtesting, simulation trading to live trading. The platform emphasizes AI strategies such as machine learning, reinforcement learning, and deep learning, combined with multi-factor models to enhance returns. Users with some Python knowledge and trading experience can easily utilize the platform to address trading pain points and gaps in the market.

Qlib is an open-source, AI-oriented quantitative investment platform that supports diverse machine learning modeling paradigms, including supervised learning, market dynamics modeling, and reinforcement learning. It covers the entire chain of quantitative investment, from alpha seeking to order execution. The platform empowers researchers to explore ideas and implement productions using AI technologies in quantitative investment. Qlib collaboratively solves key challenges in quantitative investment by releasing state-of-the-art research works in various paradigms. It provides a full ML pipeline for data processing, model training, and back-testing, enabling users to perform tasks such as forecasting market patterns, adapting to market dynamics, and modeling continuous investment decisions.

Nexior allows users to deploy their own AI application site in minutes, offering services like GPT, Midjourney, ChatDoc, QrArt, etc. Users can use the platform without any development experience, AI account purchases, API support concerns, or payment system configurations. It supports various features such as GPT 3.5/4.0, Midjourney modes, unlimited document uploads, artistic QR code generation, payment and referral systems, and user system support. Nexior is open source, free under the MIT license, and easy to configure and deploy.

An Open-Source Engineering Guide for Prompt-in-context-learning from EgoAlpha Lab. 📝 Papers | ⚡️ Playground | 🛠 Prompt Engineering | 🌍 ChatGPT Prompt | ⛳ LLMs Usage Guide > **⭐️ Shining ⭐️:** This is fresh, daily-updated resources for in-context learning and prompt engineering. As Artificial General Intelligence (AGI) is approaching, let’s take action and become a super learner so as to position ourselves at the forefront of this exciting era and strive for personal and professional greatness. The resources include: _🎉Papers🎉_: The latest papers about _In-Context Learning_ , _Prompt Engineering_ , _Agent_ , and _Foundation Models_. _🎉Playground🎉_: Large language models（LLMs）that enable prompt experimentation. _🎉Prompt Engineering🎉_: Prompt techniques for leveraging large language models. _🎉ChatGPT Prompt🎉_: Prompt examples that can be applied in our work and daily lives. _🎉LLMs Usage Guide🎉_: The method for quickly getting started with large language models by using LangChain. In the future, there will likely be two types of people on Earth (perhaps even on Mars, but that's a question for Musk): - Those who enhance their abilities through the use of AIGC; - Those whose jobs are replaced by AI automation. 💎EgoAlpha: Hello! human👤, are you ready?

Merlin is a groundbreaking model capable of generating natural language responses intricately linked with object trajectories of multiple images. It excels in predicting and reasoning about future events based on initial observations, showcasing unprecedented capability in future prediction and reasoning. Merlin achieves state-of-the-art performance on the Future Reasoning Benchmark and multiple existing multimodal language models benchmarks, demonstrating powerful multi-modal general ability and foresight minds.

RecAI is a project that explores the integration of Large Language Models (LLMs) into recommender systems, addressing the challenges of interactivity, explainability, and controllability. It aims to bridge the gap between general-purpose LLMs and domain-specific recommender systems, providing a holistic perspective on the practical requirements of LLM4Rec. The project investigates various techniques, including Recommender AI agents, selective knowledge injection, fine-tuning language models, evaluation, and LLMs as model explainers, to create more sophisticated, interactive, and user-centric recommender systems.

InternLM-XComposer2 is a groundbreaking vision-language large model (VLLM) based on InternLM2-7B excelling in free-form text-image composition and comprehension. It boasts several amazing capabilities and applications: * **Free-form Interleaved Text-Image Composition** : InternLM-XComposer2 can effortlessly generate coherent and contextual articles with interleaved images following diverse inputs like outlines, detailed text requirements and reference images, enabling highly customizable content creation. * **Accurate Vision-language Problem-solving** : InternLM-XComposer2 accurately handles diverse and challenging vision-language Q&A tasks based on free-form instructions, excelling in recognition, perception, detailed captioning, visual reasoning, and more. * **Awesome performance** : InternLM-XComposer2 based on InternLM2-7B not only significantly outperforms existing open-source multimodal models in 13 benchmarks but also **matches or even surpasses GPT-4V and Gemini Pro in 6 benchmarks** We release InternLM-XComposer2 series in three versions: * **InternLM-XComposer2-4KHD-7B** 🤗: The high-resolution multi-task trained VLLM model with InternLM-7B as the initialization of the LLM for _High-resolution understanding_ , _VL benchmarks_ and _AI assistant_. * **InternLM-XComposer2-VL-7B** 🤗 : The multi-task trained VLLM model with InternLM-7B as the initialization of the LLM for _VL benchmarks_ and _AI assistant_. **It ranks as the most powerful vision-language model based on 7B-parameter level LLMs, leading across 13 benchmarks.** * **InternLM-XComposer2-VL-1.8B** 🤗 : A lightweight version of InternLM-XComposer2-VL based on InternLM-1.8B. * **InternLM-XComposer2-7B** 🤗: The further instruction tuned VLLM for _Interleaved Text-Image Composition_ with free-form inputs. Please refer to Technical Report and 4KHD Technical Reportfor more details.

K2 (GeoLLaMA) is a large language model for geoscience, trained on geoscience literature and fine-tuned with knowledge-intensive instruction data. It outperforms baseline models on objective and subjective tasks. The repository provides K2 weights, core data of GeoSignal, GeoBench benchmark, and code for further pretraining and instruction tuning. The model is available on Hugging Face for use. The project aims to create larger and more powerful geoscience language models in the future.

DB-GPT-Hub is an experimental project leveraging Large Language Models (LLMs) for Text-to-SQL parsing. It includes stages like data collection, preprocessing, model selection, construction, and fine-tuning of model weights. The project aims to enhance Text-to-SQL capabilities, reduce model training costs, and enable developers to contribute to improving Text-to-SQL accuracy. The ultimate goal is to achieve automated question-answering based on databases, allowing users to execute complex database queries using natural language descriptions. The project has successfully integrated multiple large models and established a comprehensive workflow for data processing, SFT model training, prediction output, and evaluation.

Linly-Talker is an innovative digital human conversation system that integrates the latest artificial intelligence technologies, including Large Language Models (LLM) 🤖, Automatic Speech Recognition (ASR) 🎙️, Text-to-Speech (TTS) 🗣️, and voice cloning technology 🎤. This system offers an interactive web interface through the Gradio platform 🌐, allowing users to upload images 📷 and engage in personalized dialogues with AI 💬.

DB-GPT is an open source AI native data app development framework with AWEL(Agentic Workflow Expression Language) and agents. It aims to build infrastructure in the field of large models, through the development of multiple technical capabilities such as multi-model management (SMMF), Text2SQL effect optimization, RAG framework and optimization, Multi-Agents framework collaboration, AWEL (agent workflow orchestration), etc. Which makes large model applications with data simpler and more convenient.

A knowledgeable guide on customer service best practices and terminology.

Expert on extraterrestrial abductions and close encounters, with a verification process for accuracy.

Crafts tailored Constant Contact emails and competitor analysis

Engaging, informative bot for congressional contact.

A guide for practicing CE5 contact protocol with a calm and respectful approach.

Please contact accounts

The Bot provides guidance and contact for auto-hypnosis sessions

Pet Grooming and Boarding Services store pet owner contact information, pet health data, and service preferences.

Expert in nano silver tech, includes contact info in ads.

Strategize, Identify, Contact, Close

Data Privacy for Event Management and Ticketing Services handle personal data such as names, contact details, and payment information for event registrations and ticket purchases.

A comprehensive Nationwide database of law firms and lawyers, including specialties, locations, and contact information with live URLs.

A GPT pre-trained on duneSQL Farcaster tables, complex examples, and duneSQL syntax. Please reference the dune docs or contact @shoni.eth for errors

Clone and replicate the source site using a screenshot, while enabling continuous development and optimization capabilities. - 通过截图复制源站点前端代码，同时具备持续开发和优化功能。Any Issue: contact me @X: https://twitter.com/tb_xy09

Expert in Magento and Adobe Commerce, ready to share knowledge. For creation and support of Magento and Adobe Commerce stores - contact https://magenable.com.au

Travel expert offering advice on travel, travel insurance, packing, and ticket buying. Contact: [email protected]

Formal, technical expert in creating realistic, fictional IT logs. Contact: [email protected]

Freelancers and Independent Consultants, individuals in these roles often handle client data, project specifics, and personal contact information, requiring them to be vigilant about data privacy.

v1.0.0 ..on your feet. No spoonfed AI answers. Contact support: [email protected]

By combining the expertise of top career coaches with advanced AI, our GPT helps you excel in interviews across various job functions and levels. We've also compiled the most practical tips for you | We value your experience, please contact [email protected] if you need support ❤️!