SalesGPT

Context-aware AI Sales Agent to automate sales outreach.

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SalesGPT is an open-source AI agent designed for sales, utilizing context-awareness and LLMs to work across various communication channels like voice, email, and texting. It aims to enhance sales conversations by understanding the stage of the conversation and providing tools like product knowledge base to reduce errors. The agent can autonomously generate payment links, handle objections, and close sales. It also offers features like automated email communication, meeting scheduling, and integration with various LLMs for customization. SalesGPT is optimized for low latency in voice channels and ensures human supervision where necessary. The tool provides enterprise-grade security and supports LangSmith tracing for monitoring and evaluation of intelligent agents built on LLM frameworks.

README:

🤖 SalesGPT - Open Source AI Agent for Sales

This repo is an implementation of a context-aware AI Agent for Sales using LLMs and can work across voice, email and texting (SMS, WhatsApp, WeChat, Weibo, Telegram, etc.).

SalesGPT is context-aware, which means it can understand what stage of a sales conversation it is in and act accordingly. Morever, SalesGPT has access to tools, such as your own pre-defined product knowledge base, significantly reducing hallucinations.

Our Vision: Build the Best Open Source AI Sales Agent

We are building SalesGPT to power your best AI Sales Agents. Hence, we would love to learn more about use cases you are building towards which will fuel SalesGPT development roadmap, so please don't hesitate to reach out.

🔴 Latest News

The AI Agent can access data from any data system (new, old or legacy) via an integration to Mindware's AI Solutions Engineer.
AI Sales Agents can now ACTUALLY sell! They autonomously generate Stripe payment links to sell products and services to customers.
You can now test your AI Sales Agents via our frontend.
Sales Agent can now take advantage of tools, such as look up products in a product catalog!

Demos and Use Cases

Unload AI Sales Agent Demos - Powered by SalesGPT: Our new virtual workforce? 🤔

Demo #1: Sarah - Patient Coordinator at South Orange Pediatrics

100X Your Healthcare Admin with our Virtual Workforce

Demo #2: Ted - Autonomously create payment links and collect customer payments

Try it yourself on our SalesGPT hosted frontend demo.

Contact Us for Suggestions, Questions, or Help

We are building SalesGPT to power your best AI Sales Agents. Hence, we would love to learn more about use cases you are building towards which will fuel SalesGPT development roadmap.

If you want us to build better towards your needs, or need help with your AI Sales Agents, please reach out to chat with us: SalesGPT Use Case Intake Survey

Features

Contextual Understanding: Sales Stage Awareness

The AI Sales Agent understands the conversation stage (you can define your own stages fitting your needs):

Introduction: Start the conversation by introducing yourself and your company.
Qualification: Qualify the prospect by confirming if they are the right person to talk to regarding your product/service.
Value Proposition: Briefly explain how your product/service can benefit the prospect.
Needs Analysis: Ask open-ended questions to uncover the prospect's needs and pain points.
Solution Presentation: Based on the prospect's needs, present your product/service as the solution that can address their pain points.
Objection Handling: Address any objections that the prospect may have regarding your product/service.
Close: Ask for the sale by proposing a next step.
End Conversation: The user does not want to continue the conversation, so end the call.

Business & Product Knowledge:

Reference only your business information & products and significantly reduce hallucinations!

Close sales:

The AI Agent can actually close sales by generating Stripe payment link and closing orders from customers.

Connect to ANY data system:

The AI Agent can leverage data from any data system (new, old or legacy) via an integration to Mindware.

Automated Email Communication:

Enhance your sales process with automated email communication. SalesGPT can now send personalized emails to prospects, including follow-ups or product information.

Calendly Meeting Scheduling

The AI Agent can now facilitate scheduling meetings by generating Calendly links.

Use Any LLM to Power Your AI Sales Agent

Thanks to our integration with LiteLLM, you can choose any closed/open-sourced LLM to work with SalesGPT! Thanks to LiteLLM maintainers for this contribution!

Power Real-time Sales Conversations

Synchronous & Asynchronous Completion with LLMs
Synchronous & Asynchronous Streaming from LLMs

Optimized for Low Latency in Voice Channel

Voice AI Sales Agent boasts <1s round trip response rate to human speakers which includes the entire pipeline - speech to text, LLM inference, and text to speech - while ensuring stability and scalability.

Human in the loop

For use cases where AI sales agent needs human supervision.

Langsmith tracing

debug, test, evaluate, and monitor chains and intelligent agents built on any LLM framework

Enterprise-Grade Security

Upcoming integration with PromptArmor to protect your AI Sales Agents against security vulnerabilities (see our roadmap).

Quick Start

import os
from salesgpt.agents import SalesGPT
from langchain_community.chat_models import ChatLiteLLM

from dotenv import load_dotenv
load_dotenv() # make sure you have .env file with your API keys, eg., OPENAI_API_KEY=sk-xxx, MINDWARE_API_KEY etc.

# select your model - we support 50+ LLMs via LiteLLM https://docs.litellm.ai/docs/providers
llm = ChatLiteLLM(temperature=0.4, model_name="gpt-4-0125-preview") 
                            
sales_agent = SalesGPT.from_llm(llm, use_tools=True, verbose=False,
                            product_catalog = "examples/sample_product_catalog.txt",
                            salesperson_name="Ted Lasso",
                            salesperson_role="Sales Representative",
                            company_name="Sleep Haven",
                            company_business='''Sleep Haven 
                            is a premium mattress company that provides
                            customers with the most comfortable and
                            supportive sleeping experience possible. 
                            We offer a range of high-quality mattresses,
                            pillows, and bedding accessories 
                            that are designed to meet the unique 
                            needs of our customers.'''
                            )
sales_agent.seed_agent()
sales_agent.determine_conversation_stage() # optional for demonstration, built into the prompt
# agent 
sales_agent.step()

# user
user_input = input('Your response: ') # Yea, sure
sales_agent.human_step(user_input)

# agent
sales_agent.determine_conversation_stage() # optional for demonstration, built into the prompt
sales_agent.step()

# user
user_input = input('Your response: ') # What pricing do you have for your mattresses?
sales_agent.human_step(user_input)

# agent
sales_agent.determine_conversation_stage() # optional for demonstration, built into the prompt
sales_agent.step()

Conversation Stage: Introduction: Start the conversation by introducing yourself and your company.

Thought: Do I need to use a tool? No
Ted Lasso: Hello, my name is Ted Lasso and I'm calling on behalf of Sleep Haven. We are a premium mattress company that provides customers with the most comfortable and supportive sleeping experience possible. I was wondering if you would be interested in learning more about our products and how they can improve your sleep?

User: Yea, sure

Conversation Stage: Value proposition: Briefly explain how your product/service can benefit the prospect.

Thought: Do I need to use a tool? No
Ted Lasso: Great to hear that! Our mattresses are specially designed to contour to your body shape, providing the perfect level of support and comfort for a better night's sleep. Plus, they're made with high-quality materials that are built to last. Would you like to hear more about our different mattress options?

User: What pricing do you have for your mattresses?

Thought: Do I need to use a tool? Yes --> AI Agent uses tools here.
Action: ProductSearch
ActionInput pricing for mattresses
Observation: Sleep Haven offers three mattresses: the Classic Harmony Spring Mattress for $1,299, the Plush Serenity Bamboo Mattress for $2,599, and the Luxury Cloud-Comfort Memory Foam Mattress for $999. The sizes available vary by mattress.

Thought: Do I need to use a tool? No
Ted Lasso: Sleep Haven offers three mattresses at different price points. The Classic Harmony Spring Mattress is priced at $1,299, the Plush Serenity Bamboo Mattress is priced at $2,599, and the Luxury Cloud-Comfort Memory Foam Mattress is priced at $999. The prices may vary depending on the size you choose. Would you like more information about the specific sizes and features of each mattress?

User: No, I will take two Classic Harmony Spring Mattress please.
Thought: Do I need to use a tool? Yes --> AI Agent uses tools here.
Action: GeneratePaymentLink
Action Input: Classic Harmony Spring Mattress, 2, John Doe Observation: {"response":"https://buy.stripe.com/test_9AQ6rygc397Bbv228p"}

Thought: Do I need to use a tool? No
Ted Lasso: Fantastic choice! I've generated a payment link for you to order two Classic Harmony Spring Mattresses. You can complete your purchase by clicking on this link: https://buy.stripe.com/test_9AQ6rygc397Bbv228p. Is there anything else I can assist you with today?

Architecture

Setup

Install

Make sure you have a python >=3.8,<3.12:

Create a virtual environment at a location on your computer. We use the generic "env" name for our virtual environment in the setup. You can rename this, but make sure to then use this name later when working with the environment (also rename the VENV variable in the Makefile accordingly to be able to use make commands successfully after cloning our repository):

For Windows:

Open Command Prompt or PowerShell.
Navigate to your project directory: cd path\to\your\project
Create a virtual environment: python -m venv env
Activate the virtual environment: .\env\Scripts\activate

For Mac:

Open Terminal.
Navigate to your project directory: cd path/to/your/project
Create a virtual environment: python3 -m venv env
Activate the virtual environment: source env/bin/activate

To deactivate a virtual environment after you have stopped using it simply run: deactivate

Clone the SalesGPT Github repository:

git clone https://github.com/filip-michalsky/SalesGPT.git

Navigate to the repository and in case you used a different venv name rename the VENV variable in the Makefile:

cd SalesGPT

If you simply want to work with SalesGPT as an end user without local changes you can install from PyPI using:

pip install salesgpt

If you want to work on your own version of SalesGPT or contribute to our open-source version install by activating your virtual environment as aforementioned and then run:

make setup

For more detailed installation steps along with the reasons for doing each please visit CONTRIBUTING.md

Finally, for use of SalesGPT create an .env file just as our .env.example and put your API keys there by specifying a new line just as we have done.

Run an Example AI Sales agent

Navigate into the SalesGPT directory:

cd SalesGPT

SalesGPT can be run in various ways, tailored to your preferences and setup. Below are the methods available:

1. Using Docker

For those who prefer containerization, Docker offers an isolated and consistent environment. Ensure Docker is installed on your system by following the official Docker installation guide.

To run SalesGPT with Docker, execute the following steps:

Start the Application with Docker Compose:

Use the command below to start SalesGPT in detached mode:
```
docker-compose up -d
```
If you've made changes and want them to reflect, append --build to the command above.
Stopping the Application:

To stop and remove all running containers related to SalesGPT, execute:
```
docker-compose down
```

Troubleshooting:

Clean Up Docker Resources: If you encounter errors, you can clean up Docker by removing all unused containers, networks, images, and volumes with caution:
```
docker system prune --volumes
```
Rebuild Without Cache: To rebuild and start the services afresh without using cache, run:
```
docker-compose up -d --build --no-cache
```

After successful setup, access SalesGPT at localhost:3000/chat in your browser.

2. Direct User Interface Launch

If Docker is not part of your workflow, you can directly launch the SalesGPT user interface. Please refer to the README.md file in the frontend directory for instructions on setting up the UI locally.

3. Using the Terminal

For terminal enthusiasts or automation scripts, run SalesGPT with the following command: python run.py --verbose True --config examples/example_agent_setup.json

4. Running Only the Backend

For those who wish to integrate SalesGPT's backend with their own user interface or application, running only the backend is a straightforward process. This allows you to leverage the powerful features of SalesGPT while maintaining full control over the user experience.

To run only the backend of SalesGPT, follow these steps:

Start the Backend Service:

Use the following command to start the backend service. This will initiate the server on port 8000 by default, making the API accessible:
```
docker-compose up -d backend
```
If you need to rebuild the backend image, perhaps after making changes, you can add --build to the command above.
Accessing the Backend:

With the backend running, you can access the API endpoints at http://localhost:8000. Refer to the API documentation for details on available endpoints and their usage.
Stopping the Backend:

To stop the backend service, execute:
```
docker-compose stop backend
```
If you wish to remove the backend container entirely, use:
```
docker-compose down
```

This setup is ideal for developers looking to integrate SalesGPT's backend into custom applications or those who prefer to use a different frontend technology.

Test your setup

Activate your environment as described above. (run source env/bin/activate on Unix-like systems and .\env\Scripts\activate on Windows. Replace env with the name of your virtual environment)
cd SalesGPT If you haven't already navigated to the SalesGPT home directory
make test

All tests should pass. Warnings can be ignored.

Repair your setup

Regular updates are added to the SalesGPT repository. If your code is not working please check the current README file for possible changes in launch. With updates often extra environment variables are added, which are however required for certain functionality. Please check current .env.example file.

For any problems you can not solve please don't hesitate to reach out to our discord #support channel.

Uninstall SalesGPT

To delete the virtual environment you used for SalesGPT programming and your SalesGPT repository from your system navigate to the directory where you installed your virtual environment and cloned SalesGPT and run: make clean

Documentation

We leverage the langchain library in this implementation, specifically Custom Agent Configuration and are inspired by BabyAGI architecture.

LangSmith tracing

LangSmith is a platform for building production-grade LLM applications.

It lets you debug, test, evaluate, and monitor chains and intelligent agents built on any LLM framework and seamlessly integrates with LangChain, the go-to open source framework for building with LLMs.

LangSmith is developed by LangChain, the company behind the open source LangChain framework.

To switch on the LangSmith tracing you have to do the following steps:

Create a LangSmith account
Create an API key in settings
Add you API key and Project name from LangSmith account to .env file or run.py module
Switch on the "LANGCHAIN_TRACING_V2" setting in run.py to "true"
That's it. You'll get better understanding of your agents and chaing performance in LangChain admin panel.

For futher reading take a look at the docs

Roadmap

Improve SalesGPT observability
Enhance prompt versioning
Add prompt evaluation
Write more documentation
Better code documentation
Refactor
~~Improve reliability of the parser issue here and here~~
Improve Deployment Instructions
Calling Functionality - sample code
Enterprise-Grade Security - integration with PromptArmor to protect your AI Sales Agents against security vulnerabilities
LLM evaluations
Resolve tickets and PRs (ongoing)
Add example implementation of OpenAI functions agentissue here
Add support for multiple tools issue here
Add an agent controller for when stages need to be traversed linearly without skips issue here
Add tool_getter to choose a tool based on vector distance to the tasks needed to be done
What tools should the agent have? (e.g., the ability to search the internet)
Add the ability of Sales Agent to interact with AI plugins on your website (.well-known/ai-plugin.json)
More SalesGPT examples

About the Team

Lead Maintaner: Filip Michalsky

Our Support Team:

AI Engineering: Honza Michna (LinkedIn)
Software Engineer: Illia Makovoz

How to Contribute

Contributions are highly encouraged! Please fork and submit a PR.

For Tasks:

Click tags to check more tools for each tasks

generate payment links handle objections close sales send automated emails schedule meetings

For Jobs:

sales representative customer service representative marketing specialist business development manager account executive

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