Iokoo
Instant IT Troubleshooting 24/7
Iokoo is an intelligent IT support solution for small organizations, offering instant troubleshooting for all your IT needs. It combines artificial intelligence with human expertise to provide efficient and personalized solutions. Iokoo is available 24/7 on mobile and desktop, in multiple languages, and offers self-resolution options for IT incidents. The service is provided by NowBrains Group, with over 20 years of experience in IT support.
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Features
- Instant IT troubleshooting
- Self-resolution options
- Multilingual support
- Combination of AI and human expertise
- 24/7 availability
Advantages
- Immediate response to IT issues
- Cost-effective pricing plans
- No long waiting times for IT support
- Personalized solutions based on user interactions
- Integration with existing IT service providers
Disadvantages
- Limited human intervention hours (8:30-18:00, Monday to Friday)
- Additional cost for human technician intervention
- Potential dependency on internet connectivity for remote support
Frequently Asked Questions
-
Q:How does the purchase of a ticket work?
A:You can buy a ticket for immediate access to a human technician for remote incident resolution. -
Q:What are the technical support opening hours?
A:Technical support is available from 8:30 to 18:00, excluding holidays and weekends. -
Q:How quickly can a technician intervene after buying a ticket?
A:A technician will contact you within 15 minutes to assist remotely. -
Q:How to make a complaint?
A:Fill out the provided form for any complaints or requests. -
Q:What is a ticket?
A:A ticket represents the registration of an IT incident, leading to technician intervention for resolution.
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