unSkript

unSkript

Transforming IT Support with AI

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unSkript is an Agentic Gen AI platform designed for IT support, offering proactive health checks, issue diagnosis, and resolution. It leverages AI to identify and resolve customer issues before they escalate, reducing MTTR, increasing first-call resolution rates, and decreasing ticket resolution time. The platform uses Agentic AI for automated RCA, Generative AI for remediation, and continuously learns from historical fixes to improve performance over time.

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Features

Advantages

  • Reduces MTTR
  • Increases first-call resolution rates
  • Decreases ticket resolution time
  • Proactively identifies and resolves issues
  • Leverages AI for efficient problem-solving

Disadvantages

  • May require initial learning curve for users
  • Dependence on AI accuracy
  • Potential need for human intervention in complex cases

Frequently Asked Questions

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