unSkript

unSkript

Transforming IT Support with Agentic AI

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unSkript is an Agentic Gen AI platform designed for IT support, offering proactive health checks, issue diagnosis, and resolution. The platform leverages AI to detect and resolve customer issues before they escalate, reducing MTTR, increasing first-call resolution rates, and minimizing ticket resolution time. With features like proactive health checks, automated RCA, and generative AI-based remediation, unSkript aims to streamline IT operations and minimize downtime for software teams. The platform is trusted by top companies worldwide and covered by Forbes.

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Features

Advantages

  • Reduces MTTR
  • Increases first-call resolution rates
  • Minimizes ticket resolution time
  • Proactively detects and resolves issues
  • Leverages AI for efficient IT support

Disadvantages

  • May require learning curve for new users
  • Dependence on AI accuracy
  • Limited customization options

Frequently Asked Questions

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