
unSkript
Transforming IT Support with Agentic AI

unSkript is an Agentic Gen AI platform designed for IT support, offering proactive health checks, issue diagnosis, and resolution. The platform leverages AI to detect and resolve customer issues before they escalate, reducing MTTR, increasing first-call resolution rates, and minimizing ticket resolution time. With features like proactive health checks, automated RCA, and generative AI-based remediation, unSkript aims to streamline IT operations and minimize downtime for software teams. The platform is trusted by top companies worldwide and covered by Forbes.
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Features
- Proactive health checks
- Automated RCA
- Generative AI-based remediation
- Interactive Human-In-Loop user interface
- Real-time troubleshooting
Advantages
- Reduces MTTR
- Increases first-call resolution rates
- Minimizes ticket resolution time
- Proactively detects and resolves issues
- Leverages AI for efficient IT support
Disadvantages
- May require learning curve for new users
- Dependence on AI accuracy
- Limited customization options
Frequently Asked Questions
-
Q:What is unSkript?
A:unSkript is an Agentic Gen AI platform for proactive IT support. -
Q:How does unSkript help in IT operations?
A:It offers proactive health checks, automated RCA, and generative AI-based remediation. -
Q:What advantages does unSkript provide?
A:Reduces MTTR, increases first-call resolution rates, and minimizes ticket resolution time.
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