
unSkript
Transforming IT Support with AI

unSkript is an Agentic Gen AI platform designed for IT support, offering proactive health checks, issue diagnosis, and resolution. It leverages AI to identify and resolve customer issues before they escalate, reducing MTTR, increasing first-call resolution rates, and decreasing ticket resolution time. The platform uses Agentic AI for automated RCA, Generative AI for remediation, and continuously learns from historical fixes to improve performance over time.
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Features
- Proactive Always-On Health Checks
- Agentic AI driven automated RCA
- Generative AI based Remediation
- Real-time troubleshooting and remediation
- Interactive Human-In-Loop user interface
Advantages
- Reduces MTTR
- Increases first-call resolution rates
- Decreases ticket resolution time
- Proactively identifies and resolves issues
- Leverages AI for efficient problem-solving
Disadvantages
- May require initial learning curve for users
- Dependence on AI accuracy
- Potential need for human intervention in complex cases
Frequently Asked Questions
-
Q:What is unSkript?
A:unSkript is an Agentic Gen AI platform for proactive IT support. -
Q:How does unSkript work?
A:It performs health checks, diagnoses issues, and offers automated remediation using AI. -
Q:What are the benefits of using unSkript?
A:It reduces MTTR, increases resolution rates, and proactively resolves customer issues.
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