unSkript

unSkript

Transforming IT Support with AI

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unSkript is an Agentic Gen AI platform designed for IT support, offering proactive health checks, issue diagnosis, and resolution. It leverages AI to detect and resolve customer issues before they escalate, reducing MTTR and improving resolution rates. The platform uses Agentic AI for intelligent correlation of signals, automated RCA, and Generative AI-based remediation. unSkript is trusted by top companies worldwide and aims to transform reactive issue detection into proactive product health monitoring.

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Features

Advantages

  • Reduces MTTR by 40%
  • Increases first-call resolution rates by 30%
  • Average ticket resolution time of 15 minutes
  • Automated issue detection and resolution
  • Continuous learning and improvement

Disadvantages

  • Dependency on AI technology
  • Potential for misdiagnosis
  • Limited customization options

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