unSkript
Transforming IT Support with AI
unSkript is an Agentic Gen AI platform designed for IT support, offering proactive health checks, issue diagnosis, and resolution. It leverages AI to detect and resolve customer issues before they escalate, reducing MTTR and improving resolution rates. The platform uses Agentic AI for intelligent correlation of signals, automated RCA, and Generative AI-based remediation. unSkript is trusted by top companies worldwide and aims to transform reactive issue detection into proactive product health monitoring.
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Features
- Proactive Always-On Health Checks
- Agentic AI-driven automated RCA
- Generative AI-based Remediation
- Real-time troubleshooting
- Interactive Human-In-Loop user interface
Advantages
- Reduces MTTR by 40%
- Increases first-call resolution rates by 30%
- Average ticket resolution time of 15 minutes
- Automated issue detection and resolution
- Continuous learning and improvement
Disadvantages
- Dependency on AI technology
- Potential for misdiagnosis
- Limited customization options
Frequently Asked Questions
-
Q:What is unSkript?
A:unSkript is an Agentic Gen AI platform for proactive IT support. -
Q:How does unSkript work?
A:It performs health checks, correlates signals, diagnoses issues, and offers remediation using AI. -
Q:What are the benefits of using unSkript?
A:It reduces MTTR, improves resolution rates, and enables real-time troubleshooting.
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