Best AI tools for< Reduce Contact Center Volume >

Directly is an AI-powered platform that offers on-demand and automated customer support solutions. The platform connects organizations with highly qualified experts who can handle customer inquiries efficiently. By leveraging AI and machine learning, Directly automates repetitive questions, improving business continuity and digital transformation. The platform follows a pay-for-performance compensation model and provides global support in multiple languages. Directly aims to enhance customer satisfaction, reduce contact center volume, and save costs for businesses.

Teneo.ai is an AI-driven platform that redefines contact center AI, customer service automation, and conversational IVR systems. It offers advanced TLML technology to boost AI accuracy to over +95% and enhance efficiency in customer interactions. Teneo helps contact centers achieve significant cost savings, reduce call misrouting, and engage customers proactively with personalized care. The platform is designed for high-volume contact centers seeking to elevate customer interaction quality without complexity, providing transformative results within hours.

Prosodica is a cloud-based contact center analytics platform that uses AI and machine learning to analyze 100% of customer interactions. It provides real-time insights into agent performance, customer satisfaction, and business trends. Prosodica helps contact centers improve their operations, increase agent productivity, and drive customer loyalty.

Talkdesk is an AI-powered cloud contact center platform that helps businesses deliver exceptional customer experiences, reduce costs, and improve operational efficiencies. It offers a range of AI-driven solutions for industries, self-service, omnichannel engagement, workforce management, employee collaboration, and customer experience analytics. With features like automating customer self-service, empowering agents, generating insights, and customizing workflows, Talkdesk aims to revolutionize customer service through the power of AI.

Hostcomm is an AI-powered platform offering a range of solutions for customer service, including predictive dialer, remote visual assistance, live chat, AI contact center, interaction analytics, and more. The platform aims to enhance customer service experiences by seamlessly blending traditional and AI-driven communications. Hostcomm's cloud contact center software, powered by Amazon AWS and Google cloud services, helps businesses achieve growth, differentiation, and cost reduction through automation and digitalization. With features like AI voice agent, AI customer service agent, and IVR payments, Hostcomm provides innovative AI solutions to improve customer satisfaction, reduce costs, and increase sales.

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform call and contact centers into customer engagement centers of excellence. Our AI-powered solutions help businesses deliver exceptional customer experiences, improve operational efficiency, and reduce costs. With Five9, you can: * Empower agents to deliver results anywhere * Improve CX with practical AI * Find efficiency with AI & automation * Scale with AI & digital workforce * Realize results with Five9

Level AI is a provider of artificial intelligence (AI)-powered solutions for call centers. Its products include GenAI-automated Quality Assurance, Contact Center and Business Analytics, GenAI-powered VoC Insights, AgentGPT Real-Time Agent Assist, Agent Coaching, Agent Screen Recording, and Artificial Intelligence Integrations. Level AI's solutions are designed to help businesses improve customer experience, increase efficiency, and reduce costs. The company's customers include some of the world's leading customer service organizations, such as Brex and ezCater.

The [24]7.ai website offers AI customer service platform products and solutions to enhance customer interactions and contact center operations. Powered by [24]7 Lumos AI, the platform provides tools for conversation automation, omnichannel contact center management, workforce engagement, campaign management, and conversation insights. It also offers services such as CX as a Service, managed customer engagement, analytics, professional services, and learning services. The platform aims to improve customer experience, reduce operating costs, and optimize marketing strategies through AI-powered automation and analytics.

InsightPro is a workforce analytics platform specifically designed for healthcare payers. It integrates claims processing, quality assurance, training, and contact center functionalities, all powered by AI and machine learning. The platform offers capabilities such as dashboards, team productivity, workforce optimization, workload management, workforce access, real-time monitoring, and training management. InsightPro aims to improve operational efficiencies, reduce costs, enhance workforce planning, and foster team collaboration within payer organizations.

dbNix AI is an enterprise AI company that provides a range of AI-powered solutions for businesses. Their platform offers various services, including workspace automation, contact center automation, asset inventory management, database AI, digital persona sharing, lead management, human resource AI, and network monitoring. dbNix AI's mission is to provide customers with the most compelling AI solutions and deliver the highest quality of customer service.

AudioCodes VoiceAI Connect is a cloud-based platform that enables developers to build and deploy voicebots. It provides a range of features, including connectivity to any contact center or SIP trunk, support for any speech engine or bot framework, and the ability to reduce the cost of speech services by up to 40%. VoiceAI Connect is available as a fully managed service (Enterprise edition) and as a self-service SaaS solution (AudioCodes Live Hub) to support any deployment, integration, or regulatory needs.

Nextiva is a Unified Customer Experience Management Platform that offers a wide range of AI-powered solutions to help businesses acquire, retain, and grow their customers. It provides personalized customer experiences across various channels, real-time customer insight, automation, workforce engagement management, and more. Nextiva aims to enhance customer interactions, reduce operational costs, and maximize technology investments through its innovative platform.

PolyAI is an AI tool that offers a conversational platform for contact centers, enabling natural interactions with customers. It provides voice AI solutions to handle various tasks like account management, authentication, billing, booking, and troubleshooting. PolyAI aims to enhance customer experience, increase operational efficiency, and drive revenue generation through voice assistants. The platform is designed to transform call centers into revenue generators by resolving inquiries, improving customer satisfaction, and reducing operational costs.

SymTrain is an AI-powered platform that automates training and coaching for contact center agents. By utilizing simulations and AI technology, SymTrain offers a cost-effective solution that enhances agent performance, reduces training time, and improves overall customer satisfaction. The platform provides automated role-play scenarios, consistent feedback, and data-driven coaching to help organizations streamline their training processes and achieve better results. SymTrain revolutionizes how companies train and coach their agents, leading to increased efficiency, revenue, and customer satisfaction.

Bot Butcher is an AI-powered antispam API for websites that helps web developers combat contact form spam bots using artificial intelligence. It offers a modern alternative to reCAPTCHA, maximizing privacy by classifying messages as spam or not spam with a large language model. The tool is designed for enterprise scalability, vertical SaaS, and website builder apps, providing continuous model improvements and context-aware classification while focusing on privacy.

Hermae Solutions offers an AI Assistant for Enterprise Design Systems, providing onboarding acceleration, contractor efficiency, design system adoption support, knowledge distribution, and AI documentation assistance. The platform enables users to train custom AI assistants, boost frontend productivity with Storybook integration, and continuously improve AI profiles. Hermae Solutions aims to streamline engineering processes, enhance documentation, and facilitate knowledge sharing within organizations.

testRigor is an AI-based test automation tool that allows users to create and execute test cases using plain English instructions. It leverages generative AI in software testing to automate test creation and maintenance, offering features such as no code/codeless testing, web, mobile, and desktop testing, Salesforce automation, and accessibility testing. With testRigor, users can achieve test coverage faster and with minimal maintenance, enabling organizations to reallocate QA engineers to build API tests and increase test coverage significantly. The tool is designed to simplify test automation, reduce QA headaches, and improve productivity by streamlining the testing process.

MapsScraperAI is an AI-powered tool designed to extract leads and data from Maps. It offers businesses the ability to generate local B2B leads, conduct research, monitor competition, and obtain business contact details. With features like batch lookup, lightning-fast results, and the unique ability to extract email addresses, MapsScraperAI streamlines the process of data extraction without the need for coding. The tool mimics real user behavior to reduce the risk of being blocked by Maps and ensures timely updates to accommodate any changes on the Maps website.

SpeakAide is an AI teleprompter application designed to revolutionize public speaking and content creation. It offers AI script-writing and teleprompter tools to help users create flawless speeches and videos effortlessly. With advanced algorithms, SpeakAide generates scripts based on prompts, saving time and effort in content creation. The app comes in free and premium versions, catering to basic video recording features and advanced editing tools. Users can improve public speaking skills, reduce anxiety, and maintain eye contact with the audience using SpeakAide's innovative features.

Sheriff is a Slack bot that helps you save time with rotating rosters and AI language understanding. It allows you to create a rotating roster of users in a channel that will become the designated @sheriff for a period of time. Whenever a user comes into this channel, they can tag @sheriff which will in turn notify the current user in the roster. This simple functionality can be used in multiple ways: Sheriff acting as the first point of contact for any questions from outside the team, Use sheriff in a support channel to answer incoming questions, Use sheriff to track a recurring role that cycles between team members.

SalesGPT is an open-source AI agent designed for sales, utilizing context-awareness and LLMs to work across various communication channels like voice, email, and texting. It aims to enhance sales conversations by understanding the stage of the conversation and providing tools like product knowledge base to reduce errors. The agent can autonomously generate payment links, handle objections, and close sales. It also offers features like automated email communication, meeting scheduling, and integration with various LLMs for customization. SalesGPT is optimized for low latency in voice channels and ensures human supervision where necessary. The tool provides enterprise-grade security and supports LangSmith tracing for monitoring and evaluation of intelligent agents built on LLM frameworks.

Supervisely is a computer vision platform that provides a range of tools and services for developing and deploying computer vision solutions. It includes a data labeling platform, a model training platform, and a marketplace for computer vision apps. Supervisely is used by a variety of organizations, including Fortune 500 companies, research institutions, and government agencies.

STORM is a LLM system that writes Wikipedia-like articles from scratch based on Internet search. While the system cannot produce publication-ready articles that often require a significant number of edits, experienced Wikipedia editors have found it helpful in their pre-writing stage. **Try out our [live research preview](https://storm.genie.stanford.edu/) to see how STORM can help your knowledge exploration journey and please provide feedback to help us improve the system 🙏!**

LLMWare is a framework for quickly developing LLM-based applications including Retrieval Augmented Generation (RAG) and Multi-Step Orchestration of Agent Workflows. This project provides a comprehensive set of tools that anyone can use - from a beginner to the most sophisticated AI developer - to rapidly build industrial-grade, knowledge-based enterprise LLM applications. Our specific focus is on making it easy to integrate open source small specialized models and connecting enterprise knowledge safely and securely.

Simulator Controller is a modular administration and controller application for Sim Racing, featuring a comprehensive plugin automation framework for external controller hardware. It includes voice chat capable Assistants like Virtual Race Engineer, Race Strategist, Race Spotter, and Driving Coach. The tool offers features for setup, strategy development, monitoring races, and more. Developed in AutoHotkey, it supports various simulation games and integrates with third-party applications for enhanced functionality.

This solution accelerator is built on Azure Cognitive Search Service and Azure OpenAI Service to synthesize post-contact center transcripts for intelligent contact center scenarios. It converts raw transcripts into customer call summaries to extract insights around product and service performance. Key features include conversation summarization, key phrase extraction, speech-to-text transcription, sensitive information extraction, sentiment analysis, and opinion mining. The tool enables data professionals to quickly analyze call logs for improvement in contact center operations.

AixLib is a Modelica model library for building performance simulations developed at RWTH Aachen University, E.ON Energy Research Center, Institute for Energy Efficient Buildings and Indoor Climate (EBC) in Aachen, Germany. It contains models of HVAC systems as well as high and reduced order building models. The name AixLib is derived from the city's French name Aix-la-Chapelle, following a local tradition. The library is continuously improved and offers citable papers for reference. Contributions to the development can be made via Issues section or Pull Requests, following the workflow described in the Wiki. AixLib is released under a 3-clause BSD-license with acknowledgements to public funded projects and financial support by BMWi (German Federal Ministry for Economic Affairs and Energy).

LLMLingua is a tool that utilizes a compact, well-trained language model to identify and remove non-essential tokens in prompts. This approach enables efficient inference with large language models, achieving up to 20x compression with minimal performance loss. The tool includes LLMLingua, LongLLMLingua, and LLMLingua-2, each offering different levels of prompt compression and performance improvements for tasks involving large language models.

LoLLMs WebUI (Lord of Large Language Multimodal Systems: One tool to rule them all) is a user-friendly interface to access and utilize various LLM (Large Language Models) and other AI models for a wide range of tasks. With over 500 AI expert conditionings across diverse domains and more than 2500 fine tuned models over multiple domains, LoLLMs WebUI provides an immediate resource for any problem, from car repair to coding assistance, legal matters, medical diagnosis, entertainment, and more. The easy-to-use UI with light and dark mode options, integration with GitHub repository, support for different personalities, and features like thumb up/down rating, copy, edit, and remove messages, local database storage, search, export, and delete multiple discussions, make LoLLMs WebUI a powerful and versatile tool.

Voice-Pro is an integrated solution for subtitles, translation, and TTS. It offers features like multilingual subtitles, live translation, vocal remover, and supports OpenAI Whisper and Open-Source Translator. The tool provides a Studio tab for various functions, Whisper Caption tab for subtitle creation, Translate tab for translation, TTS tab for text-to-speech, Live Translation tab for real-time voice recognition, and Batch tab for processing multiple files. Users can download YouTube videos, improve voice recognition accuracy, create automatic subtitles, and produce multilingual videos with ease. The tool is easy to install with one-click and offers a Web-UI for user convenience.

A curated list of Generative AI projects, tools, artworks, and models

ai-collective-tools is an open-source community dedicated to creating a comprehensive collection of AI tools for developers, researchers, and enthusiasts. The repository provides a curated selection of AI tools and resources across various categories such as 3D, Agriculture, Art, Audio Editing, Avatars, Chatbots, Code Assistant, Cooking, Copywriting, Crypto, Customer Support, Dating, Design Assistant, Design Generator, Developer, E-Commerce, Education, Email Assistant, Experiments, Fashion, Finance, Fitness, Fun Tools, Gaming, General Writing, Gift Ideas, HealthCare, Human Resources, Image Classification, Image Editing, Image Generator, Interior Designing, Legal Assistant, Logo Generator, Low Code, Models, Music, Paraphraser, Personal Assistant, Presentations, Productivity, Prompt Generator, Psychology, Real Estate, Religion, Research, Resume, Sales, Search Engine, SEO, Shopping, Social Media, Spreadsheets, SQL, Startup Tools, Story Teller, Summarizer, Testing, Text to Speech, Text to Image, Transcriber, Travel, Video Editing, Video Generator, Weather, Writing Generator, and Other Resources.

This repository is now archived and the code is privately maintained. If you are interested in this infrastructure, please contact the maintainer directly.

DB-GPT-Hub is an experimental project leveraging Large Language Models (LLMs) for Text-to-SQL parsing. It includes stages like data collection, preprocessing, model selection, construction, and fine-tuning of model weights. The project aims to enhance Text-to-SQL capabilities, reduce model training costs, and enable developers to contribute to improving Text-to-SQL accuracy. The ultimate goal is to achieve automated question-answering based on databases, allowing users to execute complex database queries using natural language descriptions. The project has successfully integrated multiple large models and established a comprehensive workflow for data processing, SFT model training, prediction output, and evaluation.

Admyral is an open-source Cybersecurity Automation & Investigation Assistant that provides a unified console for investigations and incident handling, workflow automation creation, automatic alert investigation, and next step suggestions for analysts. It aims to tackle alert fatigue and automate security workflows effectively by offering features like workflow actions, AI actions, case management, alert handling, and more. Admyral combines security automation and case management to streamline incident response processes and improve overall security posture. The tool is open-source, transparent, and community-driven, allowing users to self-host, contribute, and collaborate on integrations and features.

**Promptulate** is an AI Agent application development framework crafted by **Cogit Lab** , which offers developers an extremely concise and efficient way to build Agent applications through a Pythonic development paradigm. The core philosophy of Promptulate is to borrow and integrate the wisdom of the open-source community, incorporating the highlights of various development frameworks to lower the barrier to entry and unify the consensus among developers. With Promptulate, you can manipulate components like LLM, Agent, Tool, RAG, etc., with the most succinct code, as most tasks can be easily completed with just a few lines of code. 🚀

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