Best AI tools for< Audit Customer Conversations >

Loris is a conversational intelligence platform designed for leading brands to unlock the hidden value of every customer conversation. It combines proven machine learning and generative AI to provide industry-leading conversation intelligence. Loris helps customer service teams be more efficient, improve customer experience, and drive revenue growth by transforming customer conversations into actionable insights. The platform offers features such as automated quality assurance, real-time agent co-pilot, and customer insights to enhance agent performance and increase customer satisfaction.

Convin is an omnichannel contact center platform powered by conversation intelligence. It offers a full-stack conversations QA platform for contact centers, AI learning management system for faster agent onboarding, real-time agent assist for improved conversions, automated agent coaching for personalized training, supervisor assist for tracking and assistance, and insights to collect 100% of customer intelligence. The platform also provides automated QA to audit and score customer conversations, analytics for quality management, and a mobile app for on-the-go access. Convin helps businesses in various industries like sales, support, compliance, collection, retention, healthtech, fintech, insurtech, edtech, real estate, hospitality & travel, and BPO to enhance customer interactions and drive revenue.

Waanee.ai is a leading AI solution for contact centers, offering a range of AI-powered tools and solutions to transform customer conversations. It provides services such as AI-powered conversation audit, cloud contact center with built-in CRM, intelligent virtual agents, and more. Waanee.ai aims to enhance customer engagement and satisfaction by leveraging advanced AI technology to optimize customer interactions and streamline operational processes.

ConvoZen.AI is a leading AI-driven conversational intelligence platform that provides businesses with insights and tools to improve their customer interactions. The platform offers a range of features, including AI-powered insights and key moment identification, conversation sentiment analysis, automated compliance audit, agent performance management, and custom reports and analytics. ConvoZen.AI integrates with enterprise CRM, emails, and other systems to provide real-time alerts and actionable insights. The platform is designed to help businesses improve sales, customer experience, compliance, and agent performance.

TalkFlow is an AI assistant application designed for meetings, interviews, and more. It offers real-time advice during conversations, helps in solving coding problems, and provides personalized assistance for both personal and enterprise use. The application utilizes AI technology to enhance communication, improve efficiency, and streamline processes in various scenarios.

AskNow is a website that allows users to have audio conversations with AI-powered avatars. Users can choose from a variety of avatars, each with its own unique personality and expertise. AskNow can be used for a variety of purposes, including getting advice, learning new things, or simply having a conversation. The website is easy to use and the avatars are very realistic. AskNow is a great way to experience the power of AI and to have some fun at the same time.

AutoRadiant is an AI-powered audio monitoring tool designed for businesses to enhance customer experience and optimize operations. It provides real-time audio transcription and insightful analytics, enabling efficient business operations accessible anytime and anywhere. With features like AI noise reduction, daily transcription summaries, and instant alerts, AutoRadiant helps businesses focus on meaningful customer interactions, turn conversations into actionable insights, and make data-driven decisions. The tool ensures top-notch security measures, strict privacy protocols, and full legal compliance to protect business and customer data.

Ogt.ai revolutionizes digital interaction, enabling interactive conversations across various media types, including YouTube videos, audio files, text documents, and links. Experience enhanced media engagement with AI-powered chats for videos and audio. Analyze content, ask questions, and gain insights in real-time, making media interactions more engaging and informative. Interact with text-based documents like never before. Use Ogt.ai to converse with PDFs, Text, Json, CSV, DOCX, and PPTX files, extracting essential information or discussing content as if you're talking to an expert. Ogt.ai is adept at recognizing the subtleties of various media. It tailors responses to analyze video tones, document contexts, or key audio points, enhancing your media interaction.

Eloquence is an AI-powered language learning platform that offers interactive conversation practice with AI characters to help users improve their speaking skills and confidence in real-world conversations. The platform focuses on providing a safe space for users to practice without judgment, using interactive stories and native audio pronunciation to enhance the learning experience.

Free ChatGPT Omni (GPT4o) is a user-friendly website that allows users to effortlessly chat with ChatGPT for free. It is designed to be accessible to everyone, regardless of language proficiency or technical expertise. GPT4o is OpenAI's groundbreaking multimodal language model that integrates text, audio, and visual inputs and outputs, revolutionizing human-computer interaction. The website offers real-time audio interaction, multimodal integration, advanced language understanding, vision capabilities, improved efficiency, and safety measures.

ChatGPT4o is OpenAI's latest flagship model, capable of processing text, audio, image, and video inputs, and generating corresponding outputs. It offers both free and paid usage options, with enhanced performance in English and coding tasks, and significantly improved capabilities in processing non-English languages. ChatGPT4o includes built-in safety measures and has undergone extensive external testing to ensure safety. It supports multimodal inputs and outputs, with advantages in response speed, language support, and safety, making it suitable for various applications such as real-time translation, customer support, creative content generation, and interactive learning.

GPT40.net is a platform where users can interact with the latest GPT-4o model from OpenAI. The tool offers free and paid options for users to ask questions and receive answers in various formats such as text, audio, image, and video. GPT40 is designed to provide natural and intuitive human-computer interactions through its multimodal capabilities and fast response times. It ensures safety through built-in measures and is suitable for applications like real-time translation, customer support, content generation, and interactive learning.

Bliro is an AI assistant designed for meetings, offering transcription and AI note-taking services to help users collect important information. It works across all meeting tools, both online and in-person, without the need for bots. Bliro ensures privacy compliance by not recording audio or video, with data processing and hosting on European servers. The tool integrates seamlessly with CRM systems, Slack, and Confluence, providing users with accurate meeting summaries and insights. Bliro is highly praised by customers for its efficiency, organization, and ability to improve customer experience through optimized conversation tracking.

Outset is an AI-powered research platform that enables users to conduct and synthesize video, audio, and text conversations with hundreds of participants at once. It uses AI to moderate conversations, identify common themes, tag relevant conversations, and pull out powerful quotes. Outset is designed to help researchers understand the 'why' behind answers and gain deeper insights into the people they serve.

Kindroid is a premium AI chatbot experience for building your own AI characters. Whether you're looking for meaningful conversations with AI characters or engaging in dynamic AI roleplay, Kindroid's sophisticated AI chat capabilities stand out in the realm of AI web bots and character AI chats. Powered by advanced GPT algorithms, your personal artificial intelligence companion provides an unparalleled opportunity to chat with AI that understands and responds with human-like understanding. Kindroid uses the latest in AI technology across language models, image generation, and audio generation to power its AI chatbot systems. Aside from texting, the Kindroid AI bot is able to generate AI images as well as have phone calls powered by state-of-the-art speech recognition AI.

Rep.ai is an AI-powered platform that offers AI Live Chat, AI Intent, and AI Dialer products to help businesses convert website traffic into pipeline. The platform engages and qualifies site visitors through personalized text, voice, and video AI interactions. It alerts human representatives for video call handoffs and provides realistic replicas of reps for live audio and video conversations. Rep.ai is designed to increase sales efficiency by connecting teams to buyers, uncovering hot prospects, and enhancing outbound calling capabilities.

ChatTTS is a text-to-speech tool optimized for natural, conversational scenarios. It supports both Chinese and English languages, trained on approximately 100,000 hours of data. With features like multi-language support, large data training, dialog task compatibility, open-source plans, control, security, and ease of use, ChatTTS provides high-quality and natural-sounding voice synthesis. It is designed for conversational tasks, dialogue speech generation, video introductions, educational content synthesis, and more. Users can integrate ChatTTS into their applications using provided API and SDKs for a seamless text-to-speech experience.

Gan.AI is an AI-powered platform that revolutionizes video and audio communication by offering personalized video creation, avatar generation, dubbing, and conversational avatars. It provides APIs for video personalization, text-to-speech, voice cloning, and lip-sync technologies. The platform supports multiple languages, including 22 Indic languages, English, Spanish, and Portuguese. Gan.AI prioritizes privacy and data security, being SOC2 and ISO compliant, ensuring user data is safeguarded.

LoQal AI is a global hyperlocal marketing and AI generative solutions platform that empowers businesses to connect with local audiences effectively. It offers a wide range of AI-powered tools for content generation, voiceovers, code creation, and more. The platform focuses on personalized, contextually relevant content creation, market analysis, and campaign management to enhance brand engagement and loyalty. Whether for small local shops or large corporations, LoQal AI provides scalable, data-driven strategies for a competitive edge in local markets.

LMNT is an ultrafast lifelike AI speech pricing API that offers low latency streaming for conversational apps, agents, and games. It provides lifelike voices through studio-quality voice clones and instant voice clones. Engineered by an ex-Google team, LMNT ensures reliable performance under pressure with consistent low latency and high availability. The platform enables real-time conversation, content creation at scale, and product marketing through captivating voiceovers. With a user-friendly interface and developer API, LMNT simplifies voice cloning and synthesis for both beginners and professionals.

KeepChatGPT is a plugin designed to enhance the data security capabilities and efficiency of ChatGPT. It aims to make your chat experience incredibly smooth, eliminating dozens or even hundreds of unnecessary steps, and permanently getting rid of various errors and warnings. It offers innovative features such as automatic refresh, activity maintenance, data security, audit cancellation, conversation cloning, endless conversations, page purification, large screen display, full screen display, tracking interception, rapid changes, and detailed insights. The plugin ensures that your AI experience is secure, smooth, efficient, concise, and seamless.

Awesome MCP Servers is a curated list of Model Context Protocol (MCP) servers that enable AI models to securely interact with local and remote resources through standardized server implementations. The list includes production-ready and experimental servers that extend AI capabilities through file access, database connections, API integrations, and other contextual services.

Swarms provides simple, reliable, and agile tools to create your own Swarm tailored to your specific needs. Currently, Swarms is being used in production by RBC, John Deere, and many AI startups.

AITreasureBox is a comprehensive collection of AI tools and resources designed to simplify and accelerate the development of AI projects. It provides a wide range of pre-trained models, datasets, and utilities that can be easily integrated into various AI applications. With AITreasureBox, developers can quickly prototype, test, and deploy AI solutions without having to build everything from scratch. Whether you are working on computer vision, natural language processing, or reinforcement learning projects, AITreasureBox has something to offer for everyone. The repository is regularly updated with new tools and resources to keep up with the latest advancements in the field of artificial intelligence.

FreeChat is a native LLM appliance for macOS that runs completely locally. Download it and ask your LLM a question without doing any configuration. A local/llama version of OpenAI's chat without login or tracking. You should be able to install from the Mac App Store and use it immediately.

Callytics is an advanced call analytics solution that leverages speech recognition and large language models (LLMs) technologies to analyze phone conversations from customer service and call centers. By processing both the audio and text of each call, it provides insights such as sentiment analysis, topic detection, conflict detection, profanity word detection, and summary. These cutting-edge techniques help businesses optimize customer interactions, identify areas for improvement, and enhance overall service quality. When an audio file is placed in the .data/input directory, the entire pipeline automatically starts running, and the resulting data is inserted into the database. This is only a v1.1.0 version; many new features will be added, models will be fine-tuned or trained from scratch, and various optimization efforts will be applied.

This solution accelerator is built on Azure Cognitive Search Service and Azure OpenAI Service to synthesize post-contact center transcripts for intelligent contact center scenarios. It converts raw transcripts into customer call summaries to extract insights around product and service performance. Key features include conversation summarization, key phrase extraction, speech-to-text transcription, sensitive information extraction, sentiment analysis, and opinion mining. The tool enables data professionals to quickly analyze call logs for improvement in contact center operations.

The Amazon Transcribe Live Call Analytics (LCA) with Agent Assist Sample Solution is designed to help contact centers assess and optimize caller experiences in real time. It leverages Amazon machine learning services like Amazon Transcribe, Amazon Comprehend, and Amazon SageMaker to transcribe and extract insights from contact center audio. The solution provides real-time supervisor and agent assist features, integrates with existing contact centers, and offers a scalable, cost-effective approach to improve customer interactions. The end-to-end architecture includes features like live call transcription, call summarization, AI-powered agent assistance, and real-time analytics. The solution is event-driven, ensuring low latency and seamless processing flow from ingested speech to live webpage updates.

Pipecat Flows is a framework designed for building structured conversations in AI applications. It allows users to create both predefined conversation paths and dynamically generated flows, handling state management and LLM interactions. The framework includes a Python module for building conversation flows and a visual editor for designing and exporting flow configurations. Pipecat Flows is suitable for scenarios such as customer service scripts, intake forms, personalized experiences, and complex decision trees.

Pipecat is an open-source framework designed for building generative AI voice bots and multimodal assistants. It provides code building blocks for interacting with AI services, creating low-latency data pipelines, and transporting audio, video, and events over the Internet. Pipecat supports various AI services like speech-to-text, text-to-speech, image generation, and vision models. Users can implement new services and contribute to the framework. Pipecat aims to simplify the development of applications like personal coaches, meeting assistants, customer support bots, and more by providing a complete framework for integrating AI services.

ai-collective-tools is an open-source community dedicated to creating a comprehensive collection of AI tools for developers, researchers, and enthusiasts. The repository provides a curated selection of AI tools and resources across various categories such as 3D, Agriculture, Art, Audio Editing, Avatars, Chatbots, Code Assistant, Cooking, Copywriting, Crypto, Customer Support, Dating, Design Assistant, Design Generator, Developer, E-Commerce, Education, Email Assistant, Experiments, Fashion, Finance, Fitness, Fun Tools, Gaming, General Writing, Gift Ideas, HealthCare, Human Resources, Image Classification, Image Editing, Image Generator, Interior Designing, Legal Assistant, Logo Generator, Low Code, Models, Music, Paraphraser, Personal Assistant, Presentations, Productivity, Prompt Generator, Psychology, Real Estate, Religion, Research, Resume, Sales, Search Engine, SEO, Shopping, Social Media, Spreadsheets, SQL, Startup Tools, Story Teller, Summarizer, Testing, Text to Speech, Text to Image, Transcriber, Travel, Video Editing, Video Generator, Weather, Writing Generator, and Other Resources.

TEN Framework, short for Transformative Extensions Network, is the world's first real-time multimodal AI agent framework. It offers native support for high-performance, real-time multimodal interactions, supports multiple languages and platforms, enables edge-cloud integration, provides flexibility beyond model limitations, and allows for real-time agent state management. The framework facilitates the development of complex AI applications that transcend the limitations of large models by offering a drag-and-drop programming approach. It is suitable for scenarios like simultaneous interpretation, speech-to-text conversion, multilingual chat rooms, audio interaction, and audio-visual interaction.

Vector Companion is an AI tool designed to act as a virtual companion on your computer. It consists of two personalities, Axiom and Axis, who can engage in conversations based on what is happening on the screen. The tool can transcribe audio output and user microphone input, take screenshots, and read text via OCR to create lifelike interactions. It requires specific prerequisites to run on Windows and uses VB Cable to capture audio. Users can interact with Axiom and Axis by running the main script after installation and configuration.

Call Center AI is an AI-powered call center solution that leverages Azure and OpenAI GPT. It is a proof of concept demonstrating the integration of Azure Communication Services, Azure Cognitive Services, and Azure OpenAI to build an automated call center solution. The project showcases features like accessing claims on a public website, customer conversation history, language change during conversation, bot interaction via phone number, multiple voice tones, lexicon understanding, todo list creation, customizable prompts, content filtering, GPT-4 Turbo for customer requests, specific data schema for claims, documentation database access, SMS report sending, conversation resumption, and more. The system architecture includes components like RAG AI Search, SMS gateway, call gateway, moderation, Cosmos DB, event broker, GPT-4 Turbo, Redis cache, translation service, and more. The tool can be deployed remotely using GitHub Actions and locally with prerequisites like Azure environment setup, configuration file creation, and resource hosting. Advanced usage includes custom training data with AI Search, prompt customization, language customization, moderation level customization, claim data schema customization, OpenAI compatible model usage for the LLM, and Twilio integration for SMS.

Call Center AI is an AI-powered call center solution leveraging Azure and OpenAI GPT. It allows for AI agent-initiated phone calls or direct calls to the bot from a configured phone number. The bot is customizable for various industries like insurance, IT support, and customer service, with features such as accessing claim information, conversation history, language change, SMS sending, and more. The project is a proof of concept showcasing the integration of Azure Communication Services, Azure Cognitive Services, and Azure OpenAI for an automated call center solution.

AI-powered call center solution with Azure and OpenAI GPT. The bot can answer calls, understand the customer's request, and provide relevant information or assistance. It can also create a todo list of tasks to complete the claim, and send a report after the call. The bot is customizable, and can be used in multiple languages.

Spa and Beauty Salons collect Customer inforation, including personal details and treatment records, necessitating a high level of confidentiality and data protection.

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Scans and transcribes images into documents, offers downloadable copies in a document and offers to translate into different languages

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Flagship GPT for technical audits, adhering to OpenAI's ethical and legal standards. Powered by OpenAI.

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