Best AI tools for< Manage Call Center Agents >

SQM Group's mySQM™ QA software is a comprehensive solution for call centers to monitor, motivate, and manage agents, ultimately improving customer experience (CX) and reducing QA costs by 50%. It combines three data sources: post-call surveys, call handling data, and call compliance feedback, providing holistic CX insights. The software offers personalized agent self-coaching suggestions, real-time recognition for great CX delivery, and benchmarks, ranks, awards, and certifies Csat, FCR, and QA performance.

Autocalls.ai is an AI-powered solution that automates business phone calls using artificial intelligence. It offers a seamless, fast, and efficient way to handle customer support calls. The platform allows users to create and manage phone call campaigns, access call history and analysis, view detailed reports, and integrate with existing CRM and ERP systems. Autocalls.ai ensures precise and efficient call management, reduces human errors, improves customer satisfaction, and provides 24/7 availability. With features like natural voices, multilingual support, and sentiment analysis, it enhances communication experiences for customers. The tool is scalable, adapts to various business needs, and offers benefits such as process efficiency, cost reduction, and quick response times.

CallFluent AI is an AI-powered voice call software that enables businesses to create AI-powered voice call agents in just 60 seconds. It transforms missed calls into revenue by automating inbound and outbound calls with artificial intelligence-powered robots. The platform offers human-like voices, real-time call history, recordings, and transcriptions, 24/7 inbound and outbound automated call management, and over 30 neural AI voices replicating human emotions. CallFluent AI provides a cost-effective solution for sales and customer service, allowing businesses to handle calls efficiently and effectively.

TalkForce AI is an AI-powered customer care solution that revolutionizes customer service and operational efficiency. It offers 24/7 support, automated tasks, and personalized experiences to enhance customer satisfaction. The application integrates seamlessly with existing systems, providing tailored responses and efficient solutions for businesses across various industries.

Synthflow is an AI phone calling platform that offers AI receptionist and answering services. It allows users to build a no-code AI phone system with AI voice agents, automate routine calls, provide 24/7 customer support, and track performance insights. The platform integrates with various CRMs, offers real-time booking, multi-human transfer, post-call actions, and custom actions. Users can manage contacts, track conversation history, and connect with systems like HubSpot, GoHighLevel, and Zoho. Synthflow is known for its white-label solution, transparent billing, and easy integrations.

echowin is an AI Employee Builder Platform that offers 24/7 AI Virtual Agents for businesses, including Virtual Receptionists, AI Support Bots, and AI Call Center services. The platform empowers teams with AI employees capable of handling calls, chats, and tasks across various channels, revolutionizing the way businesses operate. With features like omnichannel presence, agentic intelligence, multilingual mastery, tailored solutions, and voice mastery, echowin provides a comprehensive AI solution tailored to specific business needs.

OpenCall.ai is an AI call center application that offers businesses a customized AI solution to handle calls, appointments, and customer inquiries. It streamlines operations, improves customer satisfaction, and increases revenue by eliminating wait times and providing a personalized experience. The AI is tailored to fit different industries like medical, beauty, real estate, and more, ensuring seamless integration with existing processes. OpenCall.ai is easy to deploy, powerful in customization, private in data handling, and reliable in solving common communication challenges.

Hiya is an AI-powered caller ID, call blocker, and protection application that enhances voice communication experiences. It helps users identify incoming calls, block spam and fraud, and protect against AI voice fraud and scams. Hiya offers solutions for businesses, carriers, and consumers, with features like branded caller ID, spam detection, call filtering, and more. With a global reach and a user base of over 450 million, Hiya aims to bring trust, identity, and intelligence back to phone calls.

SymTrain is an AI-powered platform that automates training and coaching for contact center agents. By utilizing simulations and AI technology, SymTrain offers a cost-effective solution that enhances agent performance, reduces training time, and improves overall customer satisfaction. The platform provides automated role-play scenarios, consistent feedback, and data-driven coaching to help organizations streamline their training processes and achieve better results. SymTrain revolutionizes how companies train and coach their agents, leading to increased efficiency, revenue, and customer satisfaction.

Callbook.ai is a phone AI system designed specifically for seamless integration with Zoho CRM. It offers human-like AI calls, pre-configured AI assistants, easy integration without the need for extra tools or developers, and call data formatted for Zoho CRM fields. The application aims to address common issues faced by companies when implementing an AI phone system with Zoho CRM, providing a solution that eliminates the need for fine-tuning models and investing in developers.

Loman is a 24/7 AI phone agent and receptionist designed specifically for restaurants. It revolutionizes the way restaurants manage calls by answering calls, taking orders, booking reservations, upselling customers, and more. Loman ensures every customer call is answered instantly, eliminates wait times, and provides seamless, personalized service. The AI technology behind Loman allows for top-tier customer service, reduced operational costs, and increased efficiency, ultimately enhancing the restaurant's reputation and bottom line.

ZenCall.ai is an AI-powered virtual assistant tool designed to simplify call management for businesses. It offers instant call answering, outbound call handling, and call redirection services. The application provides an AI agent that can transcribe calls, share URL links, and integrate with CRM systems. ZenCall.ai supports multiple languages and offers local phone numbers in various countries for seamless connectivity. Users can enjoy a free trial period and a refund policy for their first payment, ensuring a risk-free experience.

Glia is a digital customer service technology platform designed for financial services and beyond. It offers solutions to drive more sales online, increase customer loyalty, modernize support, and identify improvement areas through advanced benchmarks. With a focus on digital-centric and phone-centric customer support, Glia provides services such as video banking, personalized expert service, and AI management. The platform also emphasizes security, offering new apps, features, and ways to engage customers. Glia aims to revolutionize customer communication in industries like banking, credit unions, fintech, insurance, and lending.

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform call and contact centers into customer engagement centers of excellence. Our AI-powered solutions help businesses deliver exceptional customer experiences, improve operational efficiency, and reduce costs. With Five9, you can: * Empower agents to deliver results anywhere * Improve CX with practical AI * Find efficiency with AI & automation * Scale with AI & digital workforce * Realize results with Five9

Balto is a real-time guidance platform designed for contact centers, powered by AI technology. It offers features such as real-time coaching, QA copilot, notetaking automation, and integrations with various CCaaS systems. Balto aims to improve agent performance, enhance customer experience, ensure compliance, and drive sales growth through behavior change and perfect conversations on every call.

Cald AI is an AI-powered conversational agent application that revolutionizes business phone communication. It offers lifelike, smart, and turbocharged AI technology for efficient and human-like interactions. With advanced AI tech, seamless interruptions handling, ultra-low latency, real-time analytics, and instant call transfers, Cald AI ensures unmatched conversational experiences. It also provides voicemail recognition, text message integration, multilingual support, and scalability for enhanced customer interactions and business growth.

Level AI is a provider of artificial intelligence (AI)-powered solutions for call centers. Its products include GenAI-automated Quality Assurance, Contact Center and Business Analytics, GenAI-powered VoC Insights, AgentGPT Real-Time Agent Assist, Agent Coaching, Agent Screen Recording, and Artificial Intelligence Integrations. Level AI's solutions are designed to help businesses improve customer experience, increase efficiency, and reduce costs. The company's customers include some of the world's leading customer service organizations, such as Brex and ezCater.

Enthu.AI is a Conversation Intelligence Software designed for Contact Centers to boost agent performance, understand customer sentiment, and improve revenue. The AI-powered tool automates sales monitoring, compliance, and customer experience enhancement by capturing and analyzing customer voice across various communication channels. It provides insights for multiple teams, runs automated Quality Management programs, and coaches sales agents to improve their performance. Enthu.AI helps in driving consistency in revenue and predictability in outcomes for over 100 brands, making call quality monitoring and customer conversation data analysis more efficient and effective.

Loris is a conversational intelligence platform designed for leading brands to unlock the hidden value of every customer conversation. It combines proven machine learning and generative AI to provide industry-leading conversation intelligence. Loris helps customer service teams be more efficient, improve customer experience, and drive revenue growth by transforming customer conversations into actionable insights. The platform offers features such as automated quality assurance, real-time agent co-pilot, and customer insights to enhance agent performance and increase customer satisfaction.

Talkdesk is an AI-powered cloud contact center platform that helps businesses deliver exceptional customer experiences, reduce costs, and improve operational efficiencies. It offers a range of AI-driven solutions for industries, self-service, omnichannel engagement, workforce management, employee collaboration, and customer experience analytics. With features like automating customer self-service, empowering agents, generating insights, and customizing workflows, Talkdesk aims to revolutionize customer service through the power of AI.

The Amazon Transcribe Live Call Analytics (LCA) with Agent Assist Sample Solution is designed to help contact centers assess and optimize caller experiences in real time. It leverages Amazon machine learning services like Amazon Transcribe, Amazon Comprehend, and Amazon SageMaker to transcribe and extract insights from contact center audio. The solution provides real-time supervisor and agent assist features, integrates with existing contact centers, and offers a scalable, cost-effective approach to improve customer interactions. The end-to-end architecture includes features like live call transcription, call summarization, AI-powered agent assistance, and real-time analytics. The solution is event-driven, ensuring low latency and seamless processing flow from ingested speech to live webpage updates.

Multi-Agent Orchestrator is a flexible and powerful framework for managing multiple AI agents and handling complex conversations. It intelligently routes queries to the most suitable agent based on context and content, supports dual language implementation in Python and TypeScript, offers flexible agent responses, context management across agents, extensible architecture for customization, universal deployment options, and pre-built agents and classifiers. It is suitable for various applications, from simple chatbots to sophisticated AI systems, accommodating diverse requirements and scaling efficiently.

AgentOps is a toolkit for evaluating and developing robust and reliable AI agents. It provides benchmarks, observability, and replay analytics to help developers build better agents. AgentOps is open beta and can be signed up for here. Key features of AgentOps include: - Session replays in 3 lines of code: Initialize the AgentOps client and automatically get analytics on every LLM call. - Time travel debugging: (coming soon!) - Agent Arena: (coming soon!) - Callback handlers: AgentOps works seamlessly with applications built using Langchain and LlamaIndex.

Plandex is an open source, terminal-based AI coding engine designed for complex tasks. It uses long-running agents to break up large tasks into smaller subtasks, helping users work through backlogs, navigate unfamiliar technologies, and save time on repetitive tasks. Plandex supports various AI models, including OpenAI, Anthropic Claude, Google Gemini, and more. It allows users to manage context efficiently in the terminal, experiment with different approaches using branches, and review changes before applying them. The tool is platform-independent and runs from a single binary with no dependencies.

Embodied Agents is a toolkit for integrating large multi-modal models into existing robot stacks with just a few lines of code. It provides consistency, reliability, scalability, and is configurable to any observation and action space. The toolkit is designed to reduce complexities involved in setting up inference endpoints, converting between different model formats, and collecting/storing datasets. It aims to facilitate data collection and sharing among roboticists by providing Python-first abstractions that are modular, extensible, and applicable to a wide range of tasks. The toolkit supports asynchronous and remote thread-safe agent execution for maximal responsiveness and scalability, and is compatible with various APIs like HuggingFace Spaces, Datasets, Gymnasium Spaces, Ollama, and OpenAI. It also offers automatic dataset recording and optional uploads to the HuggingFace hub.

Tiger is a community-driven project developing a reusable and integrated tool ecosystem for LLM Agent Revolution. It utilizes Upsonic for isolated tool storage, profiling, and automatic document generation. With Tiger, you can create a customized environment for your agents or leverage the robust and publicly maintained Tiger curated by the community itself.

Tribe AI is a low code tool designed to rapidly build and coordinate multi-agent teams. It leverages the langgraph framework to customize and coordinate teams of agents, allowing tasks to be split among agents with different strengths for faster and better problem-solving. The tool supports persistent conversations, observability, tool calling, human-in-the-loop functionality, easy deployment with Docker, and multi-tenancy for managing multiple users and teams.

Lobe Chat is an open-source, modern-design ChatGPT/LLMs UI/Framework. Supports speech-synthesis, multi-modal, and extensible ([function call][docs-functionc-call]) plugin system. One-click **FREE** deployment of your private OpenAI ChatGPT/Claude/Gemini/Groq/Ollama chat application.

Sema4.ai Action Server is a tool that allows users to build semantic actions in Python to connect AI agents with real-world applications. It enables users to create custom actions, skills, loaders, and plugins that securely connect any AI Assistant platform to data and applications. The tool automatically creates and exposes an API based on function declaration, type hints, and docstrings by adding '@action' to Python scripts. It provides an end-to-end stack supporting various connections between AI and user's apps and data, offering ease of use, security, and scalability.

Robocorp is a platform that allows users to create, deploy, and operate Python automations and AI actions. It provides an easy way to extend the capabilities of AI agents, assistants, and copilots with custom actions written in Python. Users can create and deploy tools, skills, loaders, and plugins that securely connect any AI Assistant platform to their data and applications. The Robocorp Action Server makes Python scripts compatible with ChatGPT and LangChain by automatically creating and exposing an API based on function declaration, type hints, and docstrings. It simplifies the process of developing and deploying AI actions, enabling users to interact with AI frameworks effortlessly.

The W3C Cognitive AI Community Group focuses on advancing Cognitive AI through collaboration on defining use cases, open source implementations, and application areas. The group aims to demonstrate the potential of Cognitive AI in various domains such as customer services, healthcare, cybersecurity, online learning, autonomous vehicles, manufacturing, and web search. They work on formal specifications for chunk data and rules, plausible knowledge notation, and neural networks for human-like AI. The group positions Cognitive AI as a combination of symbolic and statistical approaches inspired by human thought processes. They address research challenges including mimicry, emotional intelligence, natural language processing, and common sense reasoning. The long-term goal is to develop cognitive agents that are knowledgeable, creative, collaborative, empathic, and multilingual, capable of continual learning and self-awareness.

Suno AI API is an open-source project that allows developers to integrate the music generation capabilities of Suno.ai into their own applications. The API provides a simple and convenient way to generate music, lyrics, and other audio content using Suno.ai's powerful AI models. With Suno AI API, developers can easily add music generation functionality to their apps, websites, and other projects.

Swarms provides simple, reliable, and agile tools to create your own Swarm tailored to your specific needs. Currently, Swarms is being used in production by RBC, John Deere, and many AI startups.

ZenML is an extensible, open-source MLOps framework for creating portable, production-ready machine learning pipelines. By decoupling infrastructure from code, ZenML enables developers across your organization to collaborate more effectively as they develop to production.

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