bytedesk
Enterprise IM Solution with AI powered live chat, email support, omni-channel customer service & team im,alternative to slack + zendesk/intercom
Stars: 146
Bytedesk is an AI-powered customer service and team instant messaging tool that offers features like enterprise instant messaging, online customer service, large model AI assistant, and local area network file transfer. It supports multi-level organizational structure, role management, permission management, chat record management, seating workbench, work order system, seat management, data dashboard, manual knowledge base, skill group management, real-time monitoring, announcements, sensitive words, CRM, report function, and integrated customer service workbench services. The tool is designed for team use with easy configuration throughout the company, and it allows file transfer across platforms using WiFi/hotspots without the need for internet connection.
README:
Team Cooperation with AI powered Omnichannel customer service
- Multi-level organizational structure
- Role management
- Permission management
- Chat record management
- Group chat
- Chat with LLM
- Chat with Knowledge base(RAG)
- Support multiple channels
- multiple routing strategies, and detailed assessment indicators
- Seating workbench
- Work order system
- Seat management
- Data dashboard
- manual knowledge base
- Skill group management
- Real-time monitoring
- Announcements
- sensitive words
- CRM
- Report function,
- Provide customers with integrated customer service workbench services
# 1. create network
docker network create bytedesk-network
# 2. start mysql
docker run -d \
--name mysql-bytedesk \
--network bytedesk-network \
-e MYSQL_DATABASE=bytedesk_im \
-e MYSQL_ROOT_PASSWORD=r8FqfdbWUaN3 \
-p 3306:3306 \
-v mysql_data:/var/lib/mysql \
mysql:latest
# 3. start Redis
docker run -d \
--name redis-bytedesk \
--network bytedesk-network \
-p 6379:6379 \
-v redis_data:/data \
redis/redis-stack-server:latest \
/bin/sh -c "redis-server --requirepass qfRxz3tVT8Nh"
# 4. start Bytedesk
docker run -d \
--name bytedesk \
--network bytedesk-network \
-p 9003:9003 \
-p 9885:9885 \
-v upload_data:/app/uploads \
-e SPRING_DATASOURCE_URL=jdbc:mysql://mysql-bytedesk:3306/bytedesk_im \
-e SPRING_DATASOURCE_USERNAME=root \
-e SPRING_DATASOURCE_PASSWORD=r8FqfdbWUaN3 \
-e SPRING_DATA_REDIS_HOST=redis-bytedesk \
-e SPRING_DATA_REDIS_PASSWORD=qfRxz3tVT8Nh \
registry.cn-hangzhou.aliyuncs.com/bytedesk/bytedesk:latest
# stop and remove
# docker stop bytedesk redis-bytedesk mysql-bytedesk
# docker rm bytedesk redis-bytedesk mysql-bytedesk
# docker network rm bytedesk-network
Project | Description | Forks | Stars |
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iOS | iOS | ||
Android | Android | ||
Flutter | Flutter | ||
UniApp | Uniapp | ||
Web | Web |
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