bytedesk

bytedesk

Enterprise IM Solution with AI powered live chat, email support, omni-channel customer service & team im,alternative to slack + zendesk/intercom

Stars: 281

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Bytedesk is an AI-powered customer service and team instant messaging tool that offers features like enterprise instant messaging, online customer service, large model AI assistant, and local area network file transfer. It supports multi-level organizational structure, role management, permission management, chat record management, seating workbench, work order system, seat management, data dashboard, manual knowledge base, skill group management, real-time monitoring, announcements, sensitive words, CRM, report function, and integrated customer service workbench services. The tool is designed for team use with easy configuration throughout the company, and it allows file transfer across platforms using WiFi/hotspots without the need for internet connection.

README:

Bytedesk - Chat as a Service

AI powered Omnichannel customer service With Team Cooperation

Language

Admin Dashboard

statistics

Admin Chat

chat

Admin LLM+Agent

llm_agent

Admin Channel

channel

Agent

agent

Introduction

  • Multi-level organizational structure
  • Role management
  • Permission management
  • ...
  • Support multiple channels
  • multiple routing strategies, and detailed assessment indicators
  • Seating workbench
  • ...
  • Internal Docs
  • HelpCenter
  • FAQ
  • Ticket management
  • Ticket SLA management
  • Ticket statistics and reports
  • ...
  • Chat with Ollama/DeepSeek/ZhipuAI/...
  • Chat with Knowledge base(RAG)
  • Function calling
  • Mcp
  • form
  • process
  • ticket process
  • ...
  • feedback
  • survey
  • ...
  • Professional call platform based on FreeSwitch
  • Supports incoming call pop-up screens, automatic allocation, and call recording
  • Data statistics, seamless integration of voice and text services
  • High-definition video calls based on WebRTC technology
  • Supports one-click video conversations and screen sharing
  • Suitable for service scenarios requiring intuitive demonstrations
  • Provides complete RESTful API interfaces and SDK toolKits
  • Supports seamless integration with third-party systems for data interoperability
  • Multi-language SDK support to simplify development and integration processes

Quick Start

git clone https://github.com/Bytedesk/bytedesk.git
cd bytedesk/deploy/docker
docker compose -p bytedesk -f docker-compose.yaml up -d
# Please replace 127.0.0.1 with your server IP
Access address: http://127.0.0.1:9003/
Default account: [email protected]
Default password: admin

architecture

Open Source Client

Open Source Demo + SDK

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Links

License

Copyright (c) 2013-2025 微语 Bytedesk.com, All rights reserved.

Licensed under GNU AFFERO GENERAL PUBLIC LICENSE(AGPL v3) (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at

https://www.gnu.org/licenses/agpl-3.0.html

Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.

Terms of Use

  • Allowed Uses: Can be used for commercial purposes, but prohibited from resale without prior permission
  • Prohibited Uses: Strictly prohibited for use in illegal and non-compliant businesses including trojans, viruses, pornography, gambling, fraud, and other illegal activities
  • Disclaimer: This software does not guarantee any form of legal liability. Users are responsible for their own usage risks

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