
bytedesk
Enterprise IM Solution with AI powered live chat, email support, omni-channel customer service & team im,alternative to slack + zendesk/intercom
Stars: 178

Bytedesk is an AI-powered customer service and team instant messaging tool that offers features like enterprise instant messaging, online customer service, large model AI assistant, and local area network file transfer. It supports multi-level organizational structure, role management, permission management, chat record management, seating workbench, work order system, seat management, data dashboard, manual knowledge base, skill group management, real-time monitoring, announcements, sensitive words, CRM, report function, and integrated customer service workbench services. The tool is designed for team use with easy configuration throughout the company, and it allows file transfer across platforms using WiFi/hotspots without the need for internet connection.
README:
AI powered Omnichannel customer service With Team Cooperation
:::tip Bytedesk is still in the early stage of rapid iteration, the documentation may lag behind the development, resulting in possible functional descriptions that do not match the latest software version :::
- Multi-level organizational structure
- Role management
- Permission management
- ...
- Support multiple channels
- multiple routing strategies, and detailed assessment indicators
- Seating workbench
- ...
- Internal Docs
- HelpCenter
- FAQ
- Ticket management
- Ticket SLA management
- Ticket statistics and reports
- ...
- Chat with Ollama/DeepSeek/ZhipuAI/...
- Chat with Knowledge base(RAG)
- Function calling
- Mcp
- feedback
- survey
- ...
- todo list
- daily/weekly report
- statistics
- ...
- form
- process
- ticket process
- ...
- like Discord
- ...
- Multi-tenant management
- Tenant isolation
- Tenant statistics
- ...
git clone https://github.com/Bytedesk/bytedesk.git && cd bytedesk/deploy/docker && docker compose -p bytedesk -f docker-compose.yaml up -d
ollama pull deepseek-r1:1.5b
ollama pull qwen2.5:1.5b
git clone https://github.com/Bytedesk/bytedesk.git && cd bytedesk/deploy/docker && docker compose -p bytedesk -f docker-compose-ollama.yaml up -d
docker exec ollama-bytedesk ollama pull deepseek-r1
docker exec ollama-bytedesk ollama pull qwen2.5:1.5b
# disable Ollama chat
SPRING_AI_OLLAMA_CHAT_ENABLED: false
# disable Ollama embedding
SPRING_AI_OLLAMA_EMBEDDING_ENABLED: false
docker compose -p bytedesk -f docker-compose.yaml stop
- change
docker-compose.yaml
file ordocker-compose-ollama.yaml
# please replace 127.0.0.1 with your server ip
BYTEDESK_UPLOAD_URL: http://127.0.0.1:9003
BYTEDESK_KBASE_API_URL: http://127.0.0.1:9003
git clone https://github.com/Bytedesk/bytedesk.git && cd bytedesk && ./mvnw install -Dmaven.test.skip=true && cd starter && ./mvnw spring-boot:run
local preview
# please replace 127.0.0.1 with your server ip
http://127.0.0.1:9003/
# open port: 9003, 9885
demo username: [email protected]
demo password: admin
Project | Description | Forks | Stars |
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iOS | iOS | ||
Android | Android | ||
Flutter | Flutter | ||
UniApp | Uniapp | ||
Web | Vue/React/Angular/Next.js/JQuery/... | ||
Wordpress | Wordpress | ||
Woocommerce | woocommerce | ||
Magento | Magento | ||
Prestashop | Prestashop | ||
Shopify | Shopify | ||
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Laravel | Laravel | ||
Django | Django |
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