Context
Automate Your Customer Support Today
Context is an AI-powered chat platform designed to transform your existing knowledge base into a 24/7 tech support bot. It offers smart, automated responses to inquiries, eliminates repetition, automates replies to FAQs, and helps you understand user queries for product enhancement. With features like GPT-4 enabled responses, multi-source data import, teammate collaboration, and response ranking, Context aims to streamline customer support processes and enhance user experience.
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Features
- GPT-4 Enabled Responses
- Multi-source Data Import
- Teammate Collaboration
- Response Ranking
- Site Embed and API Integration
Advantages
- Efficiently deflects 50% of inquiries
- Automates responses to FAQs
- Enhances product documentation based on user queries
- Provides accurate and fast tech support
- Offers seamless integration with various data sources and platforms
Disadvantages
- May lack the personal touch of human support
- Requires initial setup and configuration
- Limited customization options for advanced users
Frequently Asked Questions
-
Q:How does Context work?
A:Context uses AI to provide automated responses based on your knowledge base. -
Q:Can I import private data?
A:Yes, Context allows you to import private data securely. -
Q:Where is my data stored?
A:Your data is stored securely within the Context platform. -
Q:Can I run Context on-prem?
A:Currently, Context operates as a cloud-based service. -
Q:Can I use my own OpenAI key?
A:Context provides its own AI capabilities and does not require an external OpenAI key.
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