Best AI tools for< Contact Center Agent >

Balto is a real-time guidance platform designed for contact centers, powered by AI technology. It offers features such as real-time coaching, QA copilot, notetaking automation, and integrations with various CCaaS systems. Balto aims to improve agent performance, enhance customer experience, ensure compliance, and drive sales growth through behavior change and perfect conversations on every call.

SymTrain is an AI-powered platform that automates training and coaching for contact center agents. By utilizing simulations and AI technology, SymTrain offers a cost-effective solution that enhances agent performance, reduces training time, and improves overall customer satisfaction. The platform provides automated role-play scenarios, consistent feedback, and data-driven coaching to help organizations streamline their training processes and achieve better results. SymTrain revolutionizes how companies train and coach their agents, leading to increased efficiency, revenue, and customer satisfaction.

Talkdesk is an AI-powered cloud contact center platform that helps businesses deliver exceptional customer experiences, reduce costs, and improve operational efficiencies. It offers a range of AI-driven solutions for industries, self-service, omnichannel engagement, workforce management, employee collaboration, and customer experience analytics. With features like automating customer self-service, empowering agents, generating insights, and customizing workflows, Talkdesk aims to revolutionize customer service through the power of AI.

UJET is a cloud-based contact center platform that provides a variety of features to help businesses improve their customer experience. These features include omnichannel support, AI-powered virtual agents, and real-time analytics. UJET is designed to be easy to use and affordable, making it a good option for businesses of all sizes.

Hostcomm is an AI-powered platform offering a range of solutions for customer service, including predictive dialer, remote visual assistance, live chat, AI contact center, interaction analytics, and more. The platform aims to enhance customer service experiences by seamlessly blending traditional and AI-driven communications. Hostcomm's cloud contact center software, powered by Amazon AWS and Google cloud services, helps businesses achieve growth, differentiation, and cost reduction through automation and digitalization. With features like AI voice agent, AI customer service agent, and IVR payments, Hostcomm provides innovative AI solutions to improve customer satisfaction, reduce costs, and increase sales.

JustCall is an AI-powered customer communication platform designed for customer-facing teams. It offers a suite of AI solutions such as Conversation Intelligence, AI Coaching, Automatic Call Scoring, Agent Assist, SMS Copilot, Agent Analytics, Call Transcription, Moment Analysis, and Sentiment Analysis. JustCall helps businesses enhance agent productivity, drive customer delight, and improve overall communication efficiency. The platform integrates with various CRM systems and offers features like Outbound Call Center, Inbound Contact Center, Business Phone System, IVR (Call Menu), Call Forwarding, Sales Dialer, Call Recording, Advanced Analytics, and more. JustCall is trusted by over 6,000 businesses worldwide for its AI-driven communication solutions.

KocharTech is an AI-backed technology solutions provider that offers knowledge management, IoT, and BPM solutions for various industries. The company focuses on accelerating value delivery through innovation and technology for over 15 years. They provide virtual contact center services, help start-ups outsource CX initiatives, make warehouses future-ready, and support revenue growth during market volatility in the telecom sector. KocharTech leverages human intelligence and technology to build digital solutions that empower businesses to stay ahead of the competition. Their offerings include business process management, IoT software solutions, content & cataloging, e-surveillance, and more.

EdgeTier is a customer engagement platform that uses AI to improve the efficiency and quality of customer interactions. It offers a range of features, including real-time trend detection, agent quality assessment, and personalized agent prompts. EdgeTier is used by a variety of businesses, including retail, travel, gaming, and utilities, to improve customer satisfaction and drive retention.

ASAPP is a generative AI tool designed for contact centers to enhance agent productivity, automate call summaries, and transcribe calls accurately. It offers conversational AI voice and chat agents, automation of business intelligence, and real-time AI assistance for knowledge base answers. ASAPP has been recognized as a leader in AI-led innovation and provides transformational results for customer experience.

NICE is a leading Customer Experience (CX) AI Platform offering a range of AI-driven solutions for businesses to enhance customer experiences, optimize workforce engagement, and improve operational efficiency. The platform provides AI companions for contact center employees, AI-driven customer self-service, AI tools for CX leaders, and actionable insights through CX analytics. NICE also offers solutions tailored for various industries such as healthcare, retail, financial services, insurance, telecom, travel, and hospitality. With a focus on transforming experiences with AI, NICE helps businesses identify behaviors that drive frictionless customer experiences, boost customer loyalty, empower agents, and drive digital transformation.

InsightPro is a workforce analytics platform specifically designed for healthcare payers. It integrates claims processing, quality assurance, training, and contact center functionalities, all powered by AI and machine learning. The platform offers capabilities such as dashboards, team productivity, workforce optimization, workload management, workforce access, real-time monitoring, and training management. InsightPro aims to improve operational efficiencies, reduce costs, enhance workforce planning, and foster team collaboration within payer organizations.

Cresta AI is a generative AI platform built for the contact center and trained on your data. It provides a suite of products that use AI to improve contact center performance, including Conversation Intelligence, Agent Assist, Knowledge Assist, and Virtual Agent. Cresta AI is used by leading companies in a variety of industries, including financial services, healthcare, and retail.

Cresta AI is an enterprise-grade Gen AI platform designed for the contact center, offering a suite of intelligent products that analyze conversations, provide real-time guidance to agents, and drive transformative results for Fortune 500 companies. The platform leverages generative AI to deliver targeted automation, personalized coaching, and AI-native management solutions, all trained on the user's data. Cresta's no-code command center empowers non-technical leaders to deploy AI models effortlessly, ensuring businesses can adapt and evolve seamlessly. With a focus on enhancing sales, customer care, retention, and collections processes, Cresta aims to revolutionize contact center operations with cutting-edge AI technology.

Regal is an AI-powered contact center software that leverages AI agents and automated personalization to drive better sales, support, and retention. It offers a range of products and solutions tailored for complex enterprises, with features such as Generative AI for contact centers, AI phone agents, AI SMS agents, unified customer profile analytics, journey builder, IVR, sales dialer, branded caller ID, spam remediation, and more. Regal aims to transform customer conversations by providing super-human agents and tools to empower teams, resulting in game-changing outcomes for high-consideration industries.

Prosodica is a contact center analytics platform that uses AI and machine learning to analyze conversational speech behaviors and non-verbal measures to provide a human-like perspective of conversational quality. It helps businesses optimize operations, improve agent performance, and increase customer loyalty.

Prosodica is a cloud-based contact center analytics platform that uses AI and machine learning to analyze 100% of customer interactions. It provides real-time insights into agent performance, customer satisfaction, and business trends. Prosodica helps contact centers improve their operations, increase agent productivity, and drive customer loyalty.

Cognigy is an AI-powered customer service platform that offers generative and conversational AI agents to transform customer engagement. The platform provides pre-trained AI agents for phone, voice chat, and messaging, along with agent assist solutions for sales and marketing. Cognigy.AI elevates contact centers across various industries by offering enterprise-grade capabilities such as low-code automation, voice connectivity, generative AI for CX transformation, AI-based semantic search, and knowledge management. The platform also supports multilingual customer journeys, live agent workspace, omnichannel reporting, and analytics.

Convin is an omnichannel contact center platform powered by conversation intelligence. It offers a full-stack conversations QA platform for contact centers, AI learning management system for faster agent onboarding, real-time agent assist for improved conversions, automated agent coaching for personalized training, supervisor assist for tracking and assistance, and insights to collect 100% of customer intelligence. The platform also provides automated QA to audit and score customer conversations, analytics for quality management, and a mobile app for on-the-go access. Convin helps businesses in various industries like sales, support, compliance, collection, retention, healthtech, fintech, insurtech, edtech, real estate, hospitality & travel, and BPO to enhance customer interactions and drive revenue.

ConvoZen.AI is a leading AI-driven conversational intelligence platform that provides businesses with insights and tools to improve their customer interactions. The platform offers a range of features, including AI-powered insights and key moment identification, conversation sentiment analysis, automated compliance audit, agent performance management, and custom reports and analytics. ConvoZen.AI integrates with enterprise CRM, emails, and other systems to provide real-time alerts and actionable insights. The platform is designed to help businesses improve sales, customer experience, compliance, and agent performance.

Zoom is an AI-powered platform that offers a wide range of communication and productivity tools to enhance team effectiveness and skills. It provides features such as team chat, phone, mail, calendar scheduler, productivity docs, whiteboard, clips, notes, app marketplace, digital signage, visitor management, and more. Zoom aims to streamline communication, increase employee engagement, and improve productivity across various industries and audiences. The platform also offers developer tools, solutions for partners, and resources like webinars, events, and customer stories.

The Amazon Transcribe Live Call Analytics (LCA) with Agent Assist Sample Solution is designed to help contact centers assess and optimize caller experiences in real time. It leverages Amazon machine learning services like Amazon Transcribe, Amazon Comprehend, and Amazon SageMaker to transcribe and extract insights from contact center audio. The solution provides real-time supervisor and agent assist features, integrates with existing contact centers, and offers a scalable, cost-effective approach to improve customer interactions. The end-to-end architecture includes features like live call transcription, call summarization, AI-powered agent assistance, and real-time analytics. The solution is event-driven, ensuring low latency and seamless processing flow from ingested speech to live webpage updates.

This repository provides a sample solution for building generative AI agents using Amazon Bedrock, Amazon DynamoDB, Amazon Kendra, Amazon Lex, and LangChain. The solution creates a generative AI financial services agent capable of assisting users with account information, loan applications, and answering natural language questions. It serves as a launchpad for developers to create personalized conversational agents for applications like chatbots and virtual assistants.

This solution accelerator is built on Azure Cognitive Search Service and Azure OpenAI Service to synthesize post-contact center transcripts for intelligent contact center scenarios. It converts raw transcripts into customer call summaries to extract insights around product and service performance. Key features include conversation summarization, key phrase extraction, speech-to-text transcription, sensitive information extraction, sentiment analysis, and opinion mining. The tool enables data professionals to quickly analyze call logs for improvement in contact center operations.

008 is an open-source event-driven AI powered WebRTC Softphone compatible with macOS, Windows, and Linux. It is also accessible on the web. The name '008' or 'agent 008' reflects our ambition: beyond crafting the premier Open Source Softphone, we aim to introduce a programmable, event-driven AI agent. This agent utilizes embedded artificial intelligence models operating directly on the softphone, ensuring efficiency and reduced operational costs.

This repository contains notebooks, code samples, sample apps, and other resources that demonstrate how to use, develop and manage generative AI workflows using Generative AI on Google Cloud, powered by Vertex AI. For more Vertex AI samples, please visit the Vertex AI samples Github repository.

ai-collective-tools is an open-source community dedicated to creating a comprehensive collection of AI tools for developers, researchers, and enthusiasts. The repository provides a curated selection of AI tools and resources across various categories such as 3D, Agriculture, Art, Audio Editing, Avatars, Chatbots, Code Assistant, Cooking, Copywriting, Crypto, Customer Support, Dating, Design Assistant, Design Generator, Developer, E-Commerce, Education, Email Assistant, Experiments, Fashion, Finance, Fitness, Fun Tools, Gaming, General Writing, Gift Ideas, HealthCare, Human Resources, Image Classification, Image Editing, Image Generator, Interior Designing, Legal Assistant, Logo Generator, Low Code, Models, Music, Paraphraser, Personal Assistant, Presentations, Productivity, Prompt Generator, Psychology, Real Estate, Religion, Research, Resume, Sales, Search Engine, SEO, Shopping, Social Media, Spreadsheets, SQL, Startup Tools, Story Teller, Summarizer, Testing, Text to Speech, Text to Image, Transcriber, Travel, Video Editing, Video Generator, Weather, Writing Generator, and Other Resources.

Autonomous agents are designed to achieve specific objectives through self-guided instructions. With the emergence and growth of large language models (LLMs), there is a growing trend in utilizing LLMs as fundamental controllers for these autonomous agents. This repository conducts a comprehensive survey study on the construction, application, and evaluation of LLM-based autonomous agents. It explores essential components of AI agents, application domains in natural sciences, social sciences, and engineering, and evaluation strategies. The survey aims to be a resource for researchers and practitioners in this rapidly evolving field.

Polymarket Agents is a developer framework and set of utilities for building AI agents to trade autonomously on Polymarket. It integrates with Polymarket API, provides AI agent utilities for prediction markets, supports local and remote RAG, sources data from various services, and offers comprehensive LLM tools for prompt engineering. The architecture features modular components like APIs and scripts for managing local environments, server set-up, and CLI for end-user commands.

Odyssey is a framework designed to empower agents with open-world skills in Minecraft. It provides an interactive agent with a skill library, a fine-tuned LLaMA-3 model, and an open-world benchmark for evaluating agent capabilities. The framework enables agents to explore diverse gameplay opportunities in the vast Minecraft world by offering primitive and compositional skills, extensive training data, and various long-term planning tasks. Odyssey aims to advance research on autonomous agent solutions by providing datasets, model weights, and code for public use.

Nerority's Advanced GPT Suite is a collection of 33 GPTs that can be controlled with natural language prompts. The suite includes tools for various tasks such as strategic consulting, business analysis, career profile building, content creation, educational purposes, image-based tasks, knowledge engineering, marketing, persona creation, programming, prompt engineering, role-playing, simulations, and task management. Users can access links, usage instructions, and guides for each GPT on their respective pages. The suite is designed for public demonstration and usage, offering features like meta-sequence optimization, AI priming, prompt classification, and optimization. It also provides tools for generating articles, analyzing contracts, visualizing data, distilling knowledge, creating educational content, exploring topics, generating marketing copy, simulating scenarios, managing tasks, and more.

HolmesGPT is an open-source DevOps assistant powered by OpenAI or any tool-calling LLM of your choice. It helps in troubleshooting Kubernetes, incident response, ticket management, automated investigation, and runbook automation in plain English. The tool connects to existing observability data, is compliance-friendly, provides transparent results, supports extensible data sources, runbook automation, and integrates with existing workflows. Users can install HolmesGPT using Brew, prebuilt Docker container, Python Poetry, or Docker. The tool requires an API key for functioning and supports OpenAI, Azure AI, and self-hosted LLMs.

HumanLayer is a Python toolkit designed to enable AI agents to interact with humans in tool-based and asynchronous workflows. By incorporating humans-in-the-loop, agentic tools can access more powerful and meaningful tasks. The toolkit provides features like requiring human approval for function calls, human as a tool for contacting humans, omni-channel contact capabilities, granular routing, and support for various LLMs and orchestration frameworks. HumanLayer aims to ensure human oversight of high-stakes function calls, making AI agents more reliable and safe in executing impactful tasks.

SWE-agent is a tool that turns language models (e.g. GPT-4) into software engineering agents capable of fixing bugs and issues in real GitHub repositories. It achieves state-of-the-art performance on the full test set by resolving 12.29% of issues. The tool is built and maintained by researchers from Princeton University. SWE-agent provides a command line tool and a graphical web interface for developers to interact with. It introduces an Agent-Computer Interface (ACI) to facilitate browsing, viewing, editing, and executing code files within repositories. The tool includes features such as a linter for syntax checking, a specialized file viewer, and a full-directory string searching command to enhance the agent's capabilities. SWE-agent aims to improve prompt engineering and ACI design to enhance the performance of language models in software engineering tasks.

SWE-agent is a tool that allows language models to autonomously fix issues in GitHub repositories, perform tasks on the web, find cybersecurity vulnerabilities, and handle custom tasks. It uses configurable agent-computer interfaces (ACIs) to interact with isolated computer environments. The tool is built and maintained by researchers from Princeton University and Stanford University.

Moon Dev AI Agents for Trading is an experimental project exploring the potential of artificial financial intelligence for trading and investing research. The project aims to develop AI agents to complement and potentially replace human trading operations by addressing common trading challenges such as emotional reactions, ego-driven decisions, inconsistent execution, fatigue effects, impatience, and fear & greed cycles. The project focuses on research areas like risk control, exit timing, entry strategies, sentiment collection, and strategy execution. It is important to note that this project is not a profitable trading solution and involves substantial risk of loss.

Agentic Security is an open-source vulnerability scanner designed for safety scanning, offering customizable rule sets and agent-based attacks. It provides comprehensive fuzzing for any LLMs, LLM API integration, and stress testing with a wide range of fuzzing and attack techniques. The tool is not a foolproof solution but aims to enhance security measures against potential threats. It offers installation via pip and supports quick start commands for easy setup. Users can utilize the tool for LLM integration, adding custom datasets, running CI checks, extending dataset collections, and dynamic datasets with mutations. The tool also includes a probe endpoint for integration testing. The roadmap includes expanding dataset variety, introducing new attack vectors, developing an attacker LLM, and integrating OWASP Top 10 classification.

AgentPoison is a repository that provides the official PyTorch implementation of the paper 'AgentPoison: Red-teaming LLM Agents via Memory or Knowledge Base Backdoor Poisoning'. It offers tools for red-teaming LLM agents by poisoning memory or knowledge bases. The repository includes trigger optimization algorithms, agent experiments, and evaluation scripts for Agent-Driver, ReAct-StrategyQA, and EHRAgent. Users can fine-tune motion planners, inject queries with triggers, and evaluate red-teaming performance. The codebase supports multiple RAG embedders and provides a unified dataset access for all three agents.

This repository provides a comprehensive survey of research papers on large language model (LLM)-based game agents. LLMs are powerful AI models that can understand and generate human language, and they have shown great promise for developing intelligent game agents. This survey covers a wide range of topics, including adventure games, crafting and exploration games, simulation games, competition games, cooperation games, communication games, and action games. For each topic, the survey provides an overview of the state-of-the-art research, as well as a discussion of the challenges and opportunities for future work.

AgentGym is a framework designed to help the AI community evaluate and develop generally-capable Large Language Model-based agents. It features diverse interactive environments and tasks with real-time feedback and concurrency. The platform supports 14 environments across various domains like web navigating, text games, house-holding tasks, digital games, and more. AgentGym includes a trajectory set (AgentTraj) and a benchmark suite (AgentEval) to facilitate agent exploration and evaluation. The framework allows for agent self-evolution beyond existing data, showcasing comparable results to state-of-the-art models.

A knowledgeable guide on customer service best practices and terminology.

Expert on extraterrestrial abductions and close encounters, with a verification process for accuracy.

Crafts tailored Constant Contact emails and competitor analysis

Engaging, informative bot for congressional contact.

A guide for practicing CE5 contact protocol with a calm and respectful approach.

Please contact accounts

The Bot provides guidance and contact for auto-hypnosis sessions

Pet Grooming and Boarding Services store pet owner contact information, pet health data, and service preferences.

Expert in nano silver tech, includes contact info in ads.

Strategize, Identify, Contact, Close

Data Privacy for Event Management and Ticketing Services handle personal data such as names, contact details, and payment information for event registrations and ticket purchases.

A comprehensive Nationwide database of law firms and lawyers, including specialties, locations, and contact information with live URLs.

A GPT pre-trained on duneSQL Farcaster tables, complex examples, and duneSQL syntax. Please reference the dune docs or contact @shoni.eth for errors

Clone and replicate the source site using a screenshot, while enabling continuous development and optimization capabilities. - 通过截图复制源站点前端代码，同时具备持续开发和优化功能。Any Issue: contact me @X: https://twitter.com/tb_xy09

Expert in Magento and Adobe Commerce, ready to share knowledge. For creation and support of Magento and Adobe Commerce stores - contact https://magenable.com.au

Travel expert offering advice on travel, travel insurance, packing, and ticket buying. Contact: [email protected]

Formal, technical expert in creating realistic, fictional IT logs. Contact: [email protected]

Freelancers and Independent Consultants, individuals in these roles often handle client data, project specifics, and personal contact information, requiring them to be vigilant about data privacy.

v1.0.0 ..on your feet. No spoonfed AI answers. Contact support: [email protected]

By combining the expertise of top career coaches with advanced AI, our GPT helps you excel in interviews across various job functions and levels. We've also compiled the most practical tips for you | We value your experience, please contact [email protected] if you need support ❤️!