Best AI tools for< Improve Call Quality >

Convin is an omnichannel contact center platform powered by conversation intelligence. It offers a full-stack conversations QA platform for contact centers, AI learning management system for faster agent onboarding, real-time agent assist for improved conversions, automated agent coaching for personalized training, supervisor assist for tracking and assistance, and insights to collect 100% of customer intelligence. The platform also provides automated QA to audit and score customer conversations, analytics for quality management, and a mobile app for on-the-go access. Convin helps businesses in various industries like sales, support, compliance, collection, retention, healthtech, fintech, insurtech, edtech, real estate, hospitality & travel, and BPO to enhance customer interactions and drive revenue.

Krisp is an AI-powered tool designed to enhance online meetings and calls by removing background noises, transcribing conversations in real-time, generating meeting notes and summaries, and providing features like AI accent localization and call recording. It offers solutions for individuals, teams, call centers, and enterprises, ensuring clear communication and improved productivity. Krisp's advanced technology helps users focus on the conversation without distractions and ensures high-quality audio interactions.

Enthu.AI is a Conversation Intelligence Software designed for Contact Centers to boost agent performance, understand customer sentiment, and improve revenue. The AI-powered tool automates sales monitoring, compliance, and customer experience enhancement by capturing and analyzing customer voice across various communication channels. It provides insights for multiple teams, runs automated Quality Management programs, and coaches sales agents to improve their performance. Enthu.AI helps in driving consistency in revenue and predictability in outcomes for over 100 brands, making call quality monitoring and customer conversation data analysis more efficient and effective.

Univw is an AI-powered sales CRM designed for start-ups and small businesses. It offers custom dashboards, reports, and analytics, along with features like automated call quality assurance, external automations, agent coaching using AI, and intelligent summarization of notes. Univw aims to enhance business efficiency by providing powerful features that streamline sales processes, improve data access control, integrate cloud telephony, bring data from external sources, offer a flexible workflow engine, and enable data visualization for better decision-making.

MaestroQA is a comprehensive Call Center Quality Assurance Software that offers a range of products and features to enhance QA processes. It provides customizable report builders, scorecard builders, calibration workflows, coaching workflows, automated QA workflows, screen capture, accurate transcriptions, root cause analysis, performance dashboards, AI grading assist, analytics, and integrations with various platforms. The platform caters to industries like eCommerce, financial services, gambling, insurance, B2B software, social media, and media, offering solutions for QA managers, team leaders, and executives.

Qualint is an AI-driven platform revolutionizing call center quality assurance. It empowers call centers with superior analytics, comprehensive call analysis, and streamlined operations. The platform provides real-time insights, tailored quality standards, and enhances collaboration to ensure every customer interaction is understood. Qualint offers core features such as real-time call uploads & analysis, efficiency improvement, information accessibility, and team communication. With different pricing plans, Qualint caters to call centers of all sizes, from small to large, helping them optimize agent performance, navigate regulatory challenges, and elevate customer service.

Pitch Patterns is an AI-powered Quality Control platform designed for teams analyzing sales and customer service calls to enhance close rates and CSAT scores. The platform offers innovative features such as Social Skill Markers, Conversation Analysis, and AI Tracking to provide valuable insights and improve agent performance. With integration capabilities with popular CRM systems like Salesforce and Pipedrive, Pitch Patterns aims to revolutionize call center excellence through AI analytics.

Level AI is a provider of artificial intelligence (AI)-powered solutions for call centers. Its products include GenAI-automated Quality Assurance, Contact Center and Business Analytics, GenAI-powered VoC Insights, AgentGPT Real-Time Agent Assist, Agent Coaching, Agent Screen Recording, and Artificial Intelligence Integrations. Level AI's solutions are designed to help businesses improve customer experience, increase efficiency, and reduce costs. The company's customers include some of the world's leading customer service organizations, such as Brex and ezCater.

SQM Group's mySQM™ QA software is a comprehensive solution for call centers to monitor, motivate, and manage agents, ultimately improving customer experience (CX) and reducing QA costs by 50%. It combines three data sources: post-call surveys, call handling data, and call compliance feedback, providing holistic CX insights. The software offers personalized agent self-coaching suggestions, real-time recognition for great CX delivery, and benchmarks, ranks, awards, and certifies Csat, FCR, and QA performance.

Tomato.ai is an AI accent softening and neutralization software designed to improve customer service and sales metrics in call centers. The software uses AI-powered voice filters to clarify offshore agent voices, making them more intelligible and reducing customer frustration. Tomato.ai offers benefits such as improving CSAT, reducing agent churn, boosting savings and sales, and enabling the hiring of more offshore agents. The software works in real-time to soften accents, enhance voice quality, cancel noise, and preserve the natural rhythm of the speaker.

Wild Moose is an AI-powered tool designed to help users in production debugging by autonomously investigating issues through logs, metrics, and code. It offers actionable insights, fix suggestions, and seamless collaboration features for developers. The tool provides different pricing plans tailored to individual needs, ensuring data security and encryption throughout the process.

Balto is a real-time guidance platform designed for contact centers, powered by AI technology. It offers features such as real-time coaching, QA copilot, notetaking automation, and integrations with various CCaaS systems. Balto aims to improve agent performance, enhance customer experience, ensure compliance, and drive sales growth through behavior change and perfect conversations on every call.

Loris is a conversational intelligence platform designed for leading brands to unlock the hidden value of every customer conversation. It combines proven machine learning and generative AI to provide industry-leading conversation intelligence. Loris helps customer service teams be more efficient, improve customer experience, and drive revenue growth by transforming customer conversations into actionable insights. The platform offers features such as automated quality assurance, real-time agent co-pilot, and customer insights to enhance agent performance and increase customer satisfaction.

Cresta AI is a generative AI platform built for the contact center and trained on your data. It provides a suite of products that use AI to improve contact center performance, including Conversation Intelligence, Agent Assist, Knowledge Assist, and Virtual Agent. Cresta AI is used by leading companies in a variety of industries, including financial services, healthcare, and retail.

InsightPro is a workforce analytics platform specifically designed for healthcare payers. It integrates claims processing, quality assurance, training, and contact center functionalities, all powered by AI and machine learning. The platform offers capabilities such as dashboards, team productivity, workforce optimization, workload management, workforce access, real-time monitoring, and training management. InsightPro aims to improve operational efficiencies, reduce costs, enhance workforce planning, and foster team collaboration within payer organizations.

Mai Writer is an AI-powered writing assistant that helps businesses create high-quality content for marketing and other purposes. It offers a range of features, including the ability to generate articles, blog posts, social media content, and more. Mai Writer also includes a number of tools to help users improve their writing, such as a grammar checker and a plagiarism checker. The application is designed to be easy to use, even for those who are not familiar with AI technology.

Elixir is an AI tool designed for observability and testing of AI voice agents. It offers features such as automated testing, call review, monitoring, analytics, tracing, scoring, and reviewing. Elixir helps in simulating realistic test calls, analyzing conversations, identifying mistakes, and debugging issues with audio snippets and call transcripts. It provides detailed traces for complex abstractions, streamlines manual review processes, and allows for simulating thousands of calls for full test coverage. The tool is suitable for monitoring agent performance, detecting anomalies in real-time, and improving conversational systems through human-in-the-loop feedback.

Nooks is an AI-powered parallel dialer and virtual salesfloor platform designed to automate manual call tasks, boost volume, connect rates, and conversion rates. It offers features like call analytics, AI training, and Nooks Numbers to improve data coverage and quality. The platform enables users to coach and collaborate on live calls, transcribe and analyze calls, and work on talk tracks with tough personas using AI training. Nooks also provides resources like a blog, customer stories, and events to help users supercharge their sales pipeline.

30characters is an AI tool designed to help users write effective search ads quickly and effortlessly. It utilizes AI technology to generate headlines, descriptions, call outs, and sitelinks with just a few inputs. The tool is loved by Google Ads experts for its ability to save time, improve ad quality, and streamline the ad creation process. With features like understanding character limits, fine-tuning options, quick import to Google Ads Editor, and support for multiple campaign types, 30characters aims to simplify the ad creation process and enhance ad performance.

Meera is a conversational text messaging platform designed for sales and marketing professionals to automate tedious tasks, engage leads effectively, and increase sales conversions. By leveraging AI technology, Meera helps businesses in various industries such as higher education, insurance, contact centers, financial services, and home services to streamline processes, nurture leads, and improve customer interactions. The platform offers features like lead qualification and nurturing, event management, live call transfers, appointment scheduling, and operations automation. Meera stands out by providing expert guidance, seamless integration with existing tech stacks, and a user-friendly interface. The application empowers users to send human-like text messages, schedule meetings, and boost connect rates, ultimately enhancing customer engagement and driving revenue growth.

The Amazon Transcribe Live Call Analytics (LCA) with Agent Assist Sample Solution is designed to help contact centers assess and optimize caller experiences in real time. It leverages Amazon machine learning services like Amazon Transcribe, Amazon Comprehend, and Amazon SageMaker to transcribe and extract insights from contact center audio. The solution provides real-time supervisor and agent assist features, integrates with existing contact centers, and offers a scalable, cost-effective approach to improve customer interactions. The end-to-end architecture includes features like live call transcription, call summarization, AI-powered agent assistance, and real-time analytics. The solution is event-driven, ensuring low latency and seamless processing flow from ingested speech to live webpage updates.

FeedGen is an open-source tool that uses Google Cloud's state-of-the-art Large Language Models (LLMs) to improve product titles, generate more comprehensive descriptions, and fill missing attributes in product feeds. It helps merchants and advertisers surface and fix quality issues in their feeds using Generative AI in a simple and configurable way. The tool relies on GCP's Vertex AI API to provide both zero-shot and few-shot inference capabilities on GCP's foundational LLMs. With few-shot prompting, users can customize the model's responses towards their own data, achieving higher quality and more consistent output. FeedGen is an Apps Script based application that runs as an HTML sidebar in Google Sheets, allowing users to optimize their feeds with ease.

Distilabel is a framework for synthetic data and AI feedback for AI engineers that require high-quality outputs, full data ownership, and overall efficiency. It helps you synthesize data and provide AI feedback to improve the quality of your AI models. With Distilabel, you can: * **Synthesize data:** Generate synthetic data to train your AI models. This can help you to overcome the challenges of data scarcity and bias. * **Provide AI feedback:** Get feedback from AI models on your data. This can help you to identify errors and improve the quality of your data. * **Improve your AI output quality:** By using Distilabel to synthesize data and provide AI feedback, you can improve the quality of your AI models and get better results.

Open-Sora-Plan is a project that aims to create a simple and scalable repo to reproduce Sora (OpenAI, but we prefer to call it "ClosedAI"). The project is still in its early stages, but the team is working hard to improve it and make it more accessible to the open-source community. The project is currently focused on training an unconditional model on a landscape dataset, but the team plans to expand the scope of the project in the future to include text2video experiments, training on video2text datasets, and controlling the model with more conditions.

Airflint is a tool designed to enforce best practices for all your Airflow Directed Acyclic Graphs (DAGs). It is currently in the alpha stage and aims to help users adhere to recommended practices when working with Airflow. Users can install Airflint from PyPI and integrate it into their existing Airflow environment to improve DAG quality. The tool provides rules for function-level imports and jinja template syntax usage, among others, to enhance the development process of Airflow DAGs.

R-Judge is a benchmarking tool designed to evaluate the proficiency of Large Language Models (LLMs) in judging and identifying safety risks within diverse environments. It comprises 569 records of multi-turn agent interactions, covering 27 key risk scenarios across 5 application categories and 10 risk types. The tool provides high-quality curation with annotated safety labels and risk descriptions. Evaluation of 11 LLMs on R-Judge reveals the need for enhancing risk awareness in LLMs, especially in open agent scenarios. Fine-tuning on safety judgment is found to significantly improve model performance.

CodeSpin.AI is a set of open-source code generation tools that leverage large language models (LLMs) to automate coding tasks. With CodeSpin, you can generate code in various programming languages, including Python, JavaScript, Java, and C++, by providing natural language prompts. CodeSpin offers a range of features to enhance code generation, such as custom templates, inline prompting, and the ability to use ChatGPT as an alternative to API keys. Additionally, CodeSpin provides options for regenerating code, executing code in prompt files, and piping data into the LLM for processing. By utilizing CodeSpin, developers can save time and effort in coding tasks, improve code quality, and explore new possibilities in code generation.

MARS5 is a novel English speech model (TTS) developed by CAMB.AI, featuring a two-stage AR-NAR pipeline with a unique NAR component. The model can generate speech for various scenarios like sports commentary and anime with just 5 seconds of audio and a text snippet. It allows steering prosody using punctuation and capitalization in the transcript. Speaker identity is specified using an audio reference file, enabling 'deep clone' for improved quality. The model can be used via torch.hub or HuggingFace, supporting both shallow and deep cloning for inference. Checkpoints are provided for AR and NAR models, with hardware requirements of 750M+450M params on GPU. Contributions to improve model stability, performance, and reference audio selection are welcome.

The AI Toolkit by Ostris is a collection of tools for machine learning, specifically designed for image generation, LoRA (latent representations of attributes) extraction and manipulation, and model training. It provides a user-friendly interface and extensive documentation to make it accessible to both developers and non-developers. The toolkit is actively under development, with new features and improvements being added regularly. Some of the key features of the AI Toolkit include: - Batch Image Generation: Allows users to generate a batch of images based on prompts or text files, using a configuration file to specify the desired settings. - LoRA (lierla), LoCON (LyCORIS) Extractor: Facilitates the extraction of LoRA and LoCON representations from pre-trained models, enabling users to modify and manipulate these representations for various purposes. - LoRA Rescale: Provides a tool to rescale LoRA weights, allowing users to adjust the influence of specific attributes in the generated images. - LoRA Slider Trainer: Enables the training of LoRA sliders, which can be used to control and adjust specific attributes in the generated images, offering a powerful tool for fine-tuning and customization. - Extensions: Supports the creation and sharing of custom extensions, allowing users to extend the functionality of the toolkit with their own tools and scripts. - VAE (Variational Auto Encoder) Trainer: Facilitates the training of VAEs for image generation, providing users with a tool to explore and improve the quality of generated images. The AI Toolkit is a valuable resource for anyone interested in exploring and utilizing machine learning for image generation and manipulation. Its user-friendly interface, extensive documentation, and active development make it an accessible and powerful tool for both beginners and experienced users.

UpTrain is an open-source unified platform to evaluate and improve Generative AI applications. We provide grades for 20+ preconfigured evaluations (covering language, code, embedding use cases), perform root cause analysis on failure cases and give insights on how to resolve them.

CodiumAI Cover Agent is a tool designed to help increase code coverage by automatically generating qualified tests to enhance existing test suites. It utilizes Generative AI to streamline development workflows and is part of a suite of utilities aimed at automating the creation of unit tests for software projects. The system includes components like Test Runner, Coverage Parser, Prompt Builder, and AI Caller to simplify and expedite the testing process, ensuring high-quality software development. Cover Agent can be run via a terminal and is planned to be integrated into popular CI platforms. The tool outputs debug files locally, such as generated_prompt.md, run.log, and test_results.html, providing detailed information on generated tests and their status. It supports multiple LLMs and allows users to specify the model to use for test generation.

Data-Juicer is a one-stop data processing system to make data higher-quality, juicier, and more digestible for LLMs. It is a systematic & reusable library of 80+ core OPs, 20+ reusable config recipes, and 20+ feature-rich dedicated toolkits, designed to function independently of specific LLM datasets and processing pipelines. Data-Juicer allows detailed data analyses with an automated report generation feature for a deeper understanding of your dataset. Coupled with multi-dimension automatic evaluation capabilities, it supports a timely feedback loop at multiple stages in the LLM development process. Data-Juicer offers tens of pre-built data processing recipes for pre-training, fine-tuning, en, zh, and more scenarios. It provides a speedy data processing pipeline requiring less memory and CPU usage, optimized for maximum productivity. Data-Juicer is flexible & extensible, accommodating most types of data formats and allowing flexible combinations of OPs. It is designed for simplicity, with comprehensive documentation, easy start guides and demo configs, and intuitive configuration with simple adding/removing OPs from existing configs.

Reinforcement Learning from AI Feedback (RLAIF) is a concept that describes a type of machine learning approach where **an AI agent learns by receiving feedback or guidance from another AI system**. This concept is closely related to the field of Reinforcement Learning (RL), which is a type of machine learning where an agent learns to make a sequence of decisions in an environment to maximize a cumulative reward. In traditional RL, an agent interacts with an environment and receives feedback in the form of rewards or penalties based on the actions it takes. It learns to improve its decision-making over time to achieve its goals. In the context of Reinforcement Learning from AI Feedback, the AI agent still aims to learn optimal behavior through interactions, but **the feedback comes from another AI system rather than from the environment or human evaluators**. This can be **particularly useful in situations where it may be challenging to define clear reward functions or when it is more efficient to use another AI system to provide guidance**. The feedback from the AI system can take various forms, such as: - **Demonstrations** : The AI system provides demonstrations of desired behavior, and the learning agent tries to imitate these demonstrations. - **Comparison Data** : The AI system ranks or compares different actions taken by the learning agent, helping it to understand which actions are better or worse. - **Reward Shaping** : The AI system provides additional reward signals to guide the learning agent's behavior, supplementing the rewards from the environment. This approach is often used in scenarios where the RL agent needs to learn from **limited human or expert feedback or when the reward signal from the environment is sparse or unclear**. It can also be used to **accelerate the learning process and make RL more sample-efficient**. Reinforcement Learning from AI Feedback is an area of ongoing research and has applications in various domains, including robotics, autonomous vehicles, and game playing, among others.

Ragtacts is a Clojure library that allows users to easily interact with Large Language Models (LLMs) such as OpenAI's GPT-4. Users can ask questions to LLMs, create question templates, call Clojure functions in natural language, and utilize vector databases for more accurate answers. Ragtacts also supports RAG (Retrieval-Augmented Generation) method for enhancing LLM output by incorporating external data. Users can use Ragtacts as a CLI tool, API server, or through a RAG Playground for interactive querying.

AgentNeo is an advanced, open-source Agentic AI Application Observability, Monitoring, and Evaluation Framework designed to provide deep insights into AI agents, Large Language Model (LLM) calls, and tool interactions. It offers robust logging, visualization, and evaluation capabilities to help debug and optimize AI applications with ease. With features like tracing LLM calls, monitoring agents and tools, tracking interactions, detailed metrics collection, flexible data storage, simple instrumentation, interactive dashboard, project management, execution graph visualization, and evaluation tools, AgentNeo empowers users to build efficient, cost-effective, and high-quality AI-driven solutions.

APIPark is an open-source AI Gateway and Developer Portal that enables users to easily manage, integrate, and deploy AI and API services. It provides robust API management features, including creation, monitoring, and access control, to help developers efficiently and securely develop and manage their APIs. The platform aims to solve challenges such as connecting to powerful AI models, managing complex AI & API call relationships, overseeing API creation and security, simplifying fault detection and troubleshooting, and enhancing the visibility and valuation of data assets.

Lobe Chat is an open-source, modern-design ChatGPT/LLMs UI/Framework. Supports speech-synthesis, multi-modal, and extensible ([function call][docs-functionc-call]) plugin system. One-click **FREE** deployment of your private OpenAI ChatGPT/Claude/Gemini/Groq/Ollama chat application.

Wingman AI allows you to use your voice to talk to various AI providers and LLMs, process your conversations, and ultimately trigger actions such as pressing buttons or reading answers. Our _Wingmen_ are like characters and your interface to this world, and you can easily control their behavior and characteristics, even if you're not a developer. AI is complex and it scares people. It's also **not just ChatGPT**. We want to make it as easy as possible for you to get started. That's what _Wingman AI_ is all about. It's a **framework** that allows you to build your own Wingmen and use them in your games and programs. The idea is simple, but the possibilities are endless. For example, you could: * **Role play** with an AI while playing for more immersion. Have air traffic control (ATC) in _Star Citizen_ or _Flight Simulator_. Talk to Shadowheart in Baldur's Gate 3 and have her respond in her own (cloned) voice. * Get live data such as trade information, build guides, or wiki content and have it read to you in-game by a _character_ and voice you control. * Execute keystrokes in games/applications and create complex macros. Trigger them in natural conversations with **no need for exact phrases.** The AI understands the context of your dialog and is quite _smart_ in recognizing your intent. Say _"It's raining! I can't see a thing!"_ and have it trigger a command you simply named _WipeVisors_. * Automate tasks on your computer * improve accessibility * ... and much more

Auto_Jobs_Applier_AIHawk is an AI-powered job search assistant that revolutionizes the job search and application process. It automates application submissions, provides personalized recommendations, and enhances the chances of landing a dream job. The tool offers features like intelligent job search automation, rapid application submission, AI-powered personalization, volume management with quality, intelligent filtering, dynamic resume generation, and secure data handling. It aims to address the challenges of modern job hunting by saving time, increasing efficiency, and improving application quality.

Sage is a tool that allows users to chat with any codebase, providing a chat interface for code understanding and integration. It simplifies the process of learning how a codebase works by offering heavily documented answers sourced directly from the code. Users can set up Sage locally or on the cloud with minimal effort. The tool is designed to be easily customizable, allowing users to swap components of the pipeline and improve the algorithms powering code understanding and generation.

Ignora linguagem ofensiva, focando em atendimento qualitativo.

I simulate tough Customer Support scenarios for Agent Training.

To master Unified Communications Data across platforms like Cisco, Avaya, Mitel, and Microsoft Teams, by orchestrating a team of expert agents and providing actionable solutions.

Tell me your company and customer and I'll prepare your first call with them!

Experto en Call of Duty, ofreciendo estrategias y consejos de juego.

A conversational coach for non-native English speakers.

I'm your English speaking practice buddy!

A British English tutor enhancing spoken skills.

Friendly bot for efficient TOEFL speaking practice, offering direct questions and detailed feedback.

Helps with English speaking practice through scenarios.

Voice-centric English role-play tool for speaking practice and offering personalized feedback!

I will write a perfect copy for your landing page based on your offer and your target audience

Gives you tips and suggestions on how you can improve your application for your users.

Upload a screenshot of your Tinder profile to improve it and get feedback

Improve your Ideas with First Principles Thinking

Offers exercises and techniques to improve memory retention and cognitive functions.

Generates conversation examples and chunks for specified situations. Improve your instantaneous conversational skills through repetitive practice!

Improve your physical & mental health

Analyzes customer churn and provides strategies to improve loyalty and retention.

Improve your curriculum telling chatgpt your cv and the desired job